Table of Contents
Advertisement
6. Troubleshooting and Safety info
6.1. Troubleshooting
Trouble
Poor reception
Echo or noise
Shortening of the
standby time
Unable to turn on
the device
SIM card
malfunction
Unable to connect
with the network
TRACGT300UM002
Possible Reason
Using the device in an area with poor
reception such as near tall buildings or in
a basement where radio waves cannot be
transmitted.
Using the device when the network is
busy, such as during rush hour, when the
lines are full making it impossible to get
through.
Related to the distance from the base
station built by the network.
Caused by poor network relay, a regional
problem.
Some calling regions have poor lines.
Standby time is related to the network
system.
Batteries need to be replaced
When you cannot get a signal, the phone
will continue to transmit in order to find
a base station, thereby expending large
amounts of electricity will cause the
standby time to decrease.
The battery is empty.
SIM card is damaged.
SIM card is not properly inserted.
There is a foreign substance on the metal
surface of the SIM card.
Expired SIM card
Outside the GSM service area
Solution
Try to avoid
Try to avoid
You can request that the
network service provider
provide a service area plan.
Hang up and redial, if the relay
is changed then the line may be
better.
Please temporarily turn off
your device, as you are located
in an area with poor reception.
Replace the batteries
Please move to an area with a
strong signal or temporarily
turn off your device.
Look at the remaining
electricity or recharge.
Contact your network service
provider.
Confirm SIM card is properly
inserted.
Use a clean cloth to wipe off
the metal contact point of the
SIM card.
Contact your network provider.
Consult your network provider
- 13 -
Advertisement
Table of Contents
