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Partner Tech International PT-5700 Service Manual

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Summary of Contents for Partner Tech International PT-5700

  • Page 1 PT-5700 Service Manual...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without writ- ten consent of the author. Disclaimer The information in this document is subject to change without notice.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the PT-5700 POS. This manual is designed to help trained service personnel to locate and fix failing parts on the PT-5700. This manual consists of the following sections: Chapter 1 Getting Started:...

  • Page 5: Table Of Contents

    ABLE OF ONTENTS Chapter 1 Getting Started ........................1 Unpacking and listing the PT-5700 contents ..................1 Identifying components ........................2 Front-right view ..............................2 Rear-right view ..............................3 Rear connectors ..............................4 Removing the rear cover ........................5 Chapter 2 BIOS Setup Utility ......................7...
  • Page 6 Chapter 4 Locating the Problem .....................47 General checkout guidelines ......................47 Power system checkout ........................47 Cash drawer checkout ........................48 LCD symptoms ..........................49 Touch screen symptoms ........................49 Power symptoms ..........................50 Network symptoms ........................... 50 USB symptoms ..........................51 MSR reader symptoms ........................
  • Page 7 ABLE OF IGURES Figure 1.1 Unpacking/repacking the PT-5700................1 Figure 1.2 Front-right view of PT-5700 ..................2 Figure 1.3 Rear-right view of PT-5700 ..................3 Figure 1.4 Connectors with cables disconnected ................4 Figure 2.1 Main BIOS menu ......................8 Figure 2.2 Standard CMOS Features menu...................9 Figure 2.3...

  • Page 9: Chapter 1 Getting Started

    Unpacking and listing the PT-5700 contents If the PT-5700 is returned for servicing in its original packing, save the packing materials for return to the customer. List and ensure that after you finish servicing, the items you unpack are repacked as shown in Figure 1.1.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the PT-5700. Front-right view Front-right view of PT-5700 Figure 1.2 ESCRIPTION 15-inch TFT LCD touch screen Power LED Power button/USB cover Getting Started...

  • Page 11: Rear-Right View

    Rear-right view Figure 1.3 Rear-right view of PT-5700 ESCRIPTION Customer display cover Magnetic card reader cover Rear cover Rear cover latches Identifying components...

  • Page 12: Rear Connectors

    Rear connectors Figure 1.4 shows the connectors on the rear of the PT-5700. You must remove the rear cover to access the connectors. See “Removing the rear cover” on page 5. Figure 1.4 Connectors with cables disconnected ESCRIPTION RJ-45 connector...

  • Page 13: Removing The Rear Cover

    1. There are two more USB connectors on the front of the PT-5700. NOTE Removing the rear cover Refer to the following to remove the rear cover. Rotate the display until it’s perpendicular. Open the rear cover latches. Remove the rear cover.
  • Page 14 Getting Started...

  • Page 15: Chapter 2 Bios Setup Utility

    HAPTER BIOS S ETUP TILITY The BIOS (Basic Input and Output System) Setup Utility displays the system's configuration status and provides options to set system parameters. The parameters are stored in battery-backed-up CMOS RAM that saves this informa- tion even when the power is turned off. When the system is turned back on, the system is configured with the values found in CMOS.The following topics are described in this chapter.

  • Page 16: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to enter SETUP Press the delete key <Delete>...

  • Page 17: Using Bios

    Date and Time The Date and Time items show the current date and time held by the PT-5700. If you are running a Windows OS, these items are automatically updated whenever you make changes to the Windows Date and Time Properties utility.

  • Page 18: Figure 2.3 Ide Primary Master Submenu

    Figure 2.3 IDE Primary Master Submenu IDE HDD Auto-Detection Press Enter while this item is highlighted if you want the Setup Utility to automatically detect and configure a hard disk drive on the IDE channel. If you are setting up a new hard disk drive that supports LBA mode, more than one line will appear in the parameter box.

  • Page 19: Advanced Bios Features

    Access Mode This item defines special ways that can be used to access IDE hard disks such as LBA (Large Block Addressing). Leave this value at Auto and the system will automatically decide the fastest way to access the hard disk drive. Press <Esc>...
  • Page 20 CPU Feature • Delay Prior to Thermal -The Delay Prior To Thermal BIOS feature controls the activation of the Thermal Monitor's automatic mode. It allows you to determine when the CPU's Thermal Monitor should be activated in automatic mode after the system boots. For example, with the default value of 16 Minutes, the BIOS activates the Thermal Monitor in automatic mode 16 minutes after the system starts booting up.

  • Page 21: Advanced Chipset Features

    Security Option If you have installed password protection, this item defines if the password is required at system start up, or if it is only required when a user tries to enter the Setup Utility. The default setting is Setup. MPS Version Control for OS This specifies the version of the Multiprocessor Specification (MPS) to be used.

  • Page 22: Dram Clock/Drive Control

    DRAM Clock/Drive Control (See “DRAM Clock/Drive Control” on page 14.) AGP & P2P Bridge Control (See “AGP & P2P Bridge Control” on page 17.) CPU & PCI Bus Control (See “CPU & PCI Bus Control” on page 17.) Memory Hole This item can be used to reserve memory space for some ISA expansion cards that require it.
  • Page 23 DRAM Clock This item enables you to manually set the DRAM Clock to 200 MHz. We recommend that you leave this item at the default value. The default value is By SPD. DRAM Timing Set this to the default value to enable the system to automatically set the SDRAM timing by SPD (Serial Presence Detect).
  • Page 24 RDSAIT selection Set RDSAIT to 03 (Default value:03) Press <Esc> to return to the Advanced Chipset Features menu. BIOS Setup Utility...

  • Page 25: Agp & P2P Bridge Control

    Select Display Device If you connect an external display to the PT-5700, you can use this setting to turn off LCD and only use the external display. To use dual displays this must be set to CRT+LCD. The Default setting is CRT+LCD.

  • Page 26: Figure 2.7 Cpu & Pci Bus Control Menu

    Figure 2.7 CPU & PCI Bus Control menu PCI Master 0 WS Write When enabled, writes to the PCI bus are executed with zero wait states. The default setting is Enabled. PCI Delay Transaction The mainboard’s chipset has an embedded 32-bit post write buffer to support delay transactions cycles. Select Enabled to support compliance with PCI specification version 2.1.

  • Page 27: Integrated Peripherals

    Integrated Peripherals This option defines the operation of peripheral components on the system's input/output ports. Figure 2.8 Integrated Peripherals menu VIA OnChip IDE Device (See “VIA OnChip IDE Device” on page 21.) VIA OnChip PCI Device (See “VIA OnChip PCI Device” on page 22.) SuperIO Device (See “SuperIO Device”...
  • Page 28 Serial Port 4 Use IRQ This option is used to assign the interrupt request (IRQ) for the onboard serial port 4 (COM4). The default setting is IRQ 5. COM4 With Voltage COM ports can be set to supply both data and power to the peripherals that connect to them. Check if the device you connect needs power from the COM port or if it has its own power supply.

  • Page 29: Via Onchip Ide Device

    VIA OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard. Select the item and press <Enter> to open the following menu: Figure 2.9 VIA OnChip IDE Device menu On-Chip SATA Use these items to enable or disable the PCI IDE channels that are integrated on the mainboard.

  • Page 30: Via Onchip Pci Device

    Primary/Secondary Master/Slave UltraDMA Each IDE channel supports a master device and a slave device. This mainboard supports UltraDMA technology, which provides faster access to IDE devices. If you install a device that supports UltraDMA, change the appropriate item on this list to Auto. You may have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA device.

  • Page 31: Superio Device

    ON: Set on to USB emulation. (Default value) USB Keyboard Support Enable this item if you plan to use a keyboard connected through the USB port in a legacy operating system (such as DOS) that does not support Plug and Play. The default setting is Enabled. Press <Esc>...

  • Page 32: Power Management Setup Option

    UR2 Duplex Mode You can select Half or Full, The default setting is Full. Onboard Parallel Port This option is used to assign the I/O address and IRQ for the onboard parallel port. The default setting is 378/IRQ7. Parallel Port Mode Enables you to set the data transfer protocol for the parallel port.
  • Page 33 NOTE PT-5700. ACPI Suspend Type Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down.

  • Page 34: Figure 2.13 Irq/Event Activity Detect Menu

    Off: Disabled this function. (Default value) On: Set AC Loss auto restart. Former-Sts: Set AC Loss to former-Sts. IRQ/Event Activity Detect This item opens a submenu that enables you to set events that will resume the system from a power saving mode. Select the item and press <Enter>...
  • Page 35 LPT & COM When this item is enabled, the system will restart the power-saving timeout counters when any activity is detected on the serial ports, or the parallel port. The default setting is LPT/COM. HDD & FDD When this item is enabled, the system will restart the power-saving timeout counters when any activity is detected on the hard disk drive or the floppy diskette drive.

  • Page 36: Pnp/Pci Configurations

    Figure 2.14 IRQs Activity Monitoring menu This menu enables you to set IRQs that will resume the system from a power saving mode. Set any IRQ to Enabled to allow activity at the IRQ to wake up the system from a power saving mode. PnP/PCI Configurations This option configures how PnP (Plug and Play) and PCI expansion cards operate in the system.
  • Page 37 PNP OS Installed Setting this option to Yes allows the PnP OS (instead of BIOS) to assign the system resources such as IRQ and I/O address to the ISA PnP device. The default setting is No. Reset Configuration Data If you enable this item and restart the system, any PnP configuration data stored in the BIOS Setup is cleared from memory.

  • Page 38: Pc Health Status

    PC Health Status On mainboards that support hardware monitoring, this item lets you monitor the parameters for critical voltages, and critical temperatures. These fields are display only. Figure 2.16 PC Health Status menu Press <Esc> to return to the main menu. BIOS Setup Utility...

  • Page 39: Frequency/Voltage Control

    Frequency/Voltage Control This item enables you to set the clock speed and system bus for the system. The clock speed and system bus are deter- mined by the kind of processor you have installed in the system. Figure 2.17 Frequency/Voltage Control menu CPU Clock Ratio The CPU clock ratio setting defines how fast the CPU clock runs relative to the bus speed.

  • Page 40: Other Bios Options

    Other BIOS Options This section covers the other options that are available from the main menu: Load Fail-Safe Defaults Option This option opens a dialog box that lets you load fail-safe defaults for all appropriate items in the Setup Utility. Follow these instructions: 1.

  • Page 41: Set Supervisor And User Passwords Options

    Set Supervisor and User Passwords Options These items can be used to install a password. A Supervisor password takes precedence over a User password, and the Supervisor can limit the activities of a User. To install a password, follow these steps: 1.
  • Page 42 BIOS Setup Utility...

  • Page 43: Installing Drivers And Software

    • “Touch screen driver” on page 43 Driver auto installation Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then to the PT-5700. When you insert the CD-ROM, the autoinstall screen opens.

  • Page 44: Chipset Driver

    Chipset driver The VIAHyperionPro is used for updating Windows 2000/XP INF files so that the VIA Chipset is configured cor- rectly. Refer to the following to install the utility. 1. Browse to the PT5X00\CHIPSET folder. 2. Double-click SETUP.exe. The following screen appears. 3.
  • Page 45 5. Click Next to continue. Select Yes, I want to restart my computer now and then click Finish. Chipset driver...

  • Page 46: Display Driver

    Display driver The VIA S3G UniChrome Display Driver supports Windows 2000/XP/Server2003. Refer to the following to install the drivers. 1. Browse to the PT5X00\VGA\W2K&XP\CN700_220001c_wIShld_logod\wIShld folder. 2. Double-click setup.exe. The following screen appears. The program will start to install the driver automatically. 4.

  • Page 47: Audio Driver

    Audio driver Refer to the following to install the VIA Vinyl Audio Driver. 1. Browse to the PT5X00\AUDIO\A1u680b folder. 2. Double-click SETUP.exe. The following screen appears. 3. Select Install/Update and then click Next to continue. 4. Check all the options and then click Next. Audio driver...
  • Page 48 5. Click Next to continue 6. Click Next to continue Installing Drivers and Software...

  • Page 49: Lan Driver

    7. Select Yes, I want to restart my computer now and then click Finish. LAN driver Refer to the following to install the LAN driver. 1. Browse to the PT5X00\LAN\PCI_InstallShield_5649_060821 folder. 2. Double-click setup.exe. The following screen appears. 3. Click Next to continue LAN driver...
  • Page 50 4. Click Install to continue. 5. Click Finish. Installing Drivers and Software...

  • Page 51: Touch Screen Driver

    Touch screen driver Refer to the following to install the touch screen driver. 1. Browse to the PT5X00\Touchkit\Win2000_XP_4.3.7.3321 folder. 2. Double-click Setup.exe. The following screen appears. 3. Click Next to continue. 4. Uncheck the box for Install PS/2 interface drive and then click Next to continue. Touch screen driver...
  • Page 52 5. Check the box for None and then click Next to continue. 6. Click OK to continue. 7. Uncheck the box for Support Mulit-Monitor System and then click Next to continue. Installing Drivers and Software...
  • Page 53 8. Click Next to continue. 9. Click Next to continue. Touch screen driver...
  • Page 54 10. Click Yes to do 4 point calibration. 11. Use your finger to touch the blinking X Symbol on the screen until stop blinking. Installing Drivers and Software...

  • Page 55: Locating The Problem

    HAPTER OCATING THE ROBLEM Refer to this section to locate the problem with the PT-5700. The following topics are described. • “General checkout guidelines” • “Power system checkout” • “Cash drawer checkout” on page 48 • “Touch screen symptoms” on page 49 •...

  • Page 56: Cash Drawer Checkout

    IMPORTANT Remove the rear cover. (See “Removing the rear cover” on page 5.) Connect the RJ-11 cable from the cash drawer to the RJ-11 connector on the PT-5700 as shown in Figure 4.1. Cashdrawer Figure 4.1 Connecting a cash drawer Turn on the PT-5700.

  • Page 57: Lcd Symptoms

    LCD symptoms YMPTOM ORRECTIVE ROCEDURE LCD backlight is not working but text is Reseat the LCD cable. still visible onscreen Reseat the inverter cables. Replace the inverter cables. Replace the inverter. LCD backlight is working but text is not Reseat the LCD cable. visible onscreen Reseat the inverter cables.

  • Page 58: Power Symptoms

    Power symptoms YMPTOM ORRECTIVE ROCEDURE Power shuts down unexpectedly Reseat the power AC adapter cable. Cannot turn the system on Replace the power adaptor. Replace the I/O board. Replace the motherboard. Cannot turn the system off Hold down the power button for four seconds. Replace the I/O board.

  • Page 59: Usb Symptoms

    USB symptoms YMPTOM ORRECTIVE ROCEDURE USB port does not function Check that the USB port is detected in Windows Device Manager. Reinstall the USB driver. Replace the I/O board. Replace the motherboard. MSR reader symptoms YMPTOM ORRECTIVE ROCEDURE The MSR reader does not function Reseat the MSR reader cable.

  • Page 60: Peripheral-Device Symptoms

    Peripheral-device symptoms YMPTOM ORRECTIVE ROCEDURE USB ports don’t work Reseat the I/O cable. Parallel port doesn’t work Reinstall the drivers. Replace the I/O board. Replace the motherboard. Motherboard and PCB board jumper settings Before replacing the motherboard or a PCB board, ensure that the problem is not due to an incorrect jumper setting or a loose connection.

  • Page 61: Motherboard Jumpers And Connectors

    Motherboard jumpers and connectors Refer to the following illustration to locate the jumpers and connectors on the motherboard: Figure 4.2 Mainboard jumper settings UMPER ETTING ESCRIPTION 1-2 closed Normal 2-3 closed Clear CMOS Motherboard and PCB board jumper settings...
  • Page 62 Locating the Problem...

  • Page 63: Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the PT-5700. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 64: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the PT-5700 components and cause a malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal com- ponents.

  • Page 65: Rear Base Cover

    Rear base cover Rotate the display until it’s perpendicular. Open the button locks. Remove the rear base cover. Replacing Parts...

  • Page 66: Front Base Cover

    Front base cover Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 Tilt the display as shown. Pull the sides out and remove the front base cover. Replacing Field Replaceable Units (FRUs)

  • Page 67: Customer Display

    Customer display Remove the 2 screws (M3 x 8 mm, black). Remove the customer display. Disconnect the cable. When replacing: Align the grooves on the customer display bracket and slide the customer display firmly into place. Replacing Parts...

  • Page 68: Hdd Bracket

    HDD bracket Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 Remove the quick release screw (M3 x 8 x 6 mm, silver) from the HDD bracket. Disconnect the two cables. Remove the bracket. Before proceeding, remove the following FRUs: •...

  • Page 69: I/O Pcb

    I/O PCB Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “HDD bracket” on page 60 Disconnect the three cables. Remove the 2 screws (M3 x 4 mm, silver). Remove the I/O bracket. Remove the 10 hexagonal screws (M3 x 8 mm, silver).

  • Page 70: Msr

    • “Customer display” on page 59 • “HDD bracket” on page 60 Remove the screw (M3 x 8 mm, black). Remove the back top cover. Position the PT-5700 as shown. Remove the back bottom cover. Replacing Field Replaceable Units (FRUs)
  • Page 71 Disconnect the 2 cables. Remove the 3 screws (M3 x 4 mm, silver). Remove the MSR. Replacing Parts...

  • Page 72: Cf Card Pcb

    CF card PCB Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 Rotate the base until it’s perpendicular. Remove the 2 screws (M3 x 4 mm, silver).

  • Page 73: Inverter

    Inverter Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 Remove the 5 screws (M3 x 4 mm, silver). Remove the EMI cover.

  • Page 74: Vfd-T

    VFD-T Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 • “Inverter” on page 65 Disconnect the cable.

  • Page 75: Mainboard

    Mainboard Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 • “Inverter” on page 65 •...
  • Page 76 Remove the 4 screws (M3 x 4 mm, silver). Remove the mainboard. Replacing Field Replaceable Units (FRUs)

  • Page 77: Touch Control

    Touch control Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 •...

  • Page 78: Front Display Cover

    Front display cover Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 •...

  • Page 79: Touch Panel

    Touch panel Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 •...
  • Page 80 Remove the waterproof seal. Replacing Field Replaceable Units (FRUs)

  • Page 81: Lcd Panel

    LCD panel Before proceeding, remove the following FRUs: • “Rear base cover” on page 57 • “Customer display” on page 59 • “HDD bracket” on page 60 • “I/O PCB” on page 61 • “CF card PCB” on page 64 •...
  • Page 82 Remove the PT-5700 from the LCD. Ensure the 3 cables pass through the open- ings. Replacing Field Replaceable Units (FRUs)

  • Page 83: Appendix

    PPENDIX XPLODED IAGRAMS AND ARTS Main parts Figure 6.1 Exploded diagram main parts List of Parts FRUs OMPONENT UMBER Front cover 25000500B0139 Waterproof seal 25005700B0003 Touch panel 2619040300005 Touch holder / Touch 25003500B0000...

  • Page 84: Appendix Exploded Diagrams And Parts List

    OMPONENT UMBER TFT LCD 2614550150100 Back top holder+VFD cover+CF cover 6605700B00002 VFD cover 25003500B0116 770500N000935 VFD module Display windowVFD 25070500B0001 Display cover VFD 25000500B0124 VFD PCB 7005501300030 HINGE 2108100000019 HINGE bracket 21004500B0050 Display base VFD 25002500B0123 VFD rotation plate 25003500B0126 VFD-1 1721200170011 MSR cover...
  • Page 85 OMPONENT UMBER Rubber feet 2509030503011 cover 6605700B00003 Arm front cover 25000500B0119 Arm base cover 25000500B0115 Power button 25003500B0118 Front door 25002500B0116 LED cover 25002500B0114 List of Parts FRUs...

  • Page 86: Display Parts And Cables

    Display Parts and Cables Figure 6.2 Exploded diagram cables Appendix Exploded Diagrams and Parts List...

  • Page 87: List Of Cables Frus

    List of Cables FRUs OMPONENT UMBER VFD-T 700500B010025 INVERTER cover 21004500B0045 INVERTER Cable 1721217170207 CF Card Cable 1721209090051 Scaler holder 21002500B0005 Back fix holder 21004500B0027 Inverter 261BC30700211 CABLE HDD 1721309090006 Main Board PCB 700500N005000 Hinge(R/L) 2108100000013/14 Main PCB 21004500B0043 Hinge cover (R/L) 25003500B0119/20 Panel Cable 1721223230008...
  • Page 88 Appendix Exploded Diagrams and Parts List...

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