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LapLink MN-LGD011-XX-US User Manual

Laplink gold corporate remote desktop mn-lgd011-xx-us user's guide
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  • Page 1 MN-LGD011-XX-US...

  • Page 2: Copyright Notice

    No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form or by any means, without the express written permission of LapLink Inc., 18702 North Creek Parkway, Bothell, Washington, 98011, U.S.A.

  • Page 3: Table Of Contents

    1 Introducing LapLink Gold Corporate 5 Why LapLink Gold? Staying in touch with the office Connecting at the office 2 Connecting to other computers 13 How can I connect to other computers? Connecting by cable Connecting over a home or office network...
  • Page 4 Scheduling an Xchange Agent to run automatically 8 Using Print Redirection 135 Using Print Redirection—Overview Printing over a LapLink connection Setting up printers for Print Redirection 9 Using Text Chat and Voice Chat 143 Exchanging typed messages using Text Chat...

  • Page 5: Introducing Laplink Gold Corporate

    1 Introducing LapLink Gold Corporate Why LapLink Gold? Staying in touch with the office Connecting at the office...

  • Page 6: Why Laplink Gold

    You can even set up LapLink Gold to print to your home printer for those messages you’ll review later. Forget to get the latest copy of a file before leaving the...
  • Page 7 Now. With LapLink Gold, you can connect to her computer from your home or hotel internet connection, and using Remote Control, troubleshoot the problem yourself. LapLink Gold can also help spread the workload and share information. Let’s say the hotel’s internet connection is down when the CEO calls.

  • Page 8: Staying In Touch With The Office

    Saturday, or with you laptop practically anywhere, LapLink Gold Corporate lets you use whatever connection you have to get access to everything you need. LapLink Gold Corporate supports connecting via modem, a network, a network server, the Internet and more.
  • Page 9 Internet connection to a computer behind a information. Before connecting over the Internet, set up your office com- puter for Internet access by publishing its address through the LapLink ILS server. Then be sure to leave LapLink Gold running. ”Making an Connecting without running LapLink Gold firewall”...

  • Page 10: Connecting At The Office

    Connect over a corporate network, for example, for the fastest file transfers. Use a LapLink Gold cable to synchronize your desktop and laptop before and after you travel. And take advantage of your organization’s direct connection to the Internet for cheap connections to distant locations.
  • Page 11 Before you use Connect over Internet, other LapLink Gold users will set up LapLink Gold as a host on their computers so that their e-mail addresses, or other unique identifiers, are “published” through an Internet directory . They then must notify you of their new addresses in order to allow you to connect.

  • Page 12: Connecting To Other Computers

    Connecting over the Internet using an ILS Making a computer available for ILS connections Making an Internet connection to a computer behind a firewall Connecting Over the Internet Using Laplink Everywhere Connecting directly by modem Dialing in to a network through a network server: Dial-Up...

  • Page 13: How Can I Connect To Other Computers

    No, but the office has a Windows Remote Access server (RAS). Then connect to another LapLink Gold Corporate Host computer over the Internet this way: Connect to the Internet as usual and then use Connect over ILS in LapLink.
  • Page 14 TCP/IP or IPX network network Network connections are available in all versions of Windows. Attach a LapLink parallel or serial cable to each computer. The connection opens automatically. To connect manually, choose Connect Over Cable. USB, parallel or USB, parallel or Serial connections are available in all versions of Windows.

  • Page 15: Connecting By Cable

    LapLink cable, attach the cable—serial, parallel, or USB - to both computers and start LapLink on both computers. No separate cable driver installation is required. Autoconnect, the default setting for cable connections, opens a connection automatically. To manually connect, click the Connect Over button on the LinkBar, and then click Cable.
  • Page 16 Once you decide which kind of cable connection you’ll use, plug a LapLink cable into both computers: attach a LapLink serial cable to a serial port on each computer, a LapLink parallel cable to a parallel port on each computer, or a LapLink USB cable to a USB port on each computer.
  • Page 17 Using an Address Book entry to connect using Cable It’s a good idea to create an Address Book entry, especially if you plan to use the connection more than once. LapLink Gold allows you to connect directly from the Address Book, which makes it even easier.

  • Page 18: Connecting Over A Home Or Office Network

    LapLink on your office network (LAN) and use Remote Control, File Transfer, or any other LapLink service. Use Connect over LAN (Network) and click the name of the computer you want to connect to or supply its TCP/IP address.
  • Page 19 ”Allowing It’s a good idea to create an Address Book entry, especially if you plan to use the connection more than once. LapLink Gold allows you to connect directly from the Address Book, which makes it even easier.
  • Page 20 Finding a TCP/IP address of the host computer To find out a computer’s TCP/IP address in Windows 95 or Windows 98, or Windows ME: 1 On the Options menu, click Port Setup. 2 Click TCP/IP Network in the Ports list, and then click the Configure button.

  • Page 21: Connecting Over The Internet Using An Ils

    Connect to the Internet using an ILS (Internet locator service) directory server, and you can open connections to other LapLink computers anywhere in the world. To make a computer easy to find on the Internet, LapLink Gold Corporate can"publish" the computer's Internet address to the ILS server.. Other computers can then supply this address to open connections using Connect over ILS from the Connect menu, above the Link Bar.
  • Page 22 • The security setup of the remote computer must have been configured to allow incoming connections. See ”Protecting your security settings with a • The TCP/IP ports must be enabled in LapLink on both computers. See ”Checklist for Internet • LapLink must be running on both computers.
  • Page 23 When you use Connect Over LAN (Network), you must supply the computer’s public, routable IP address, not an address published through an Internet directory. Connect Over LAN (Network) is most useful when you con- nect to computers whose IP addresses never change. For more information about using Connect Over LAN (Net- work), see ”Connecting over a home or office...

  • Page 24: Making A Computer Available For Ils Connections

    To make your computer available to other LapLink computers on the Internet, publish its address through an ILS (Internet Locator Service) directory server. LapLink users who know this address can then locate your computer on the Internet and open connections from anywhere in the world.
  • Page 25 This will be your Internet address. Give it (as well as log- in name and password) to any LapLink user you allow to connect to your computer on the Internet. 3 Set options to determine how to publish your Internet address: •...

  • Page 26: Making An Internet Connection To A Computer Behind A Firewall

    Gold offers a built-in solution: You can use LapLink Gold Corporate’s Firewall Connection Service to make the connection. 1 For more information on the ports that LapLink uses, and for up-to-date instructions on configuring firewalls, visit www.laplink.com/ support. When the guest computer (outside the firewall)
  • Page 27 See ”Making an Internet connection to a computer behind a firewall. • The TCP/IP ports must be enabled in LapLink on both computers. See ”Checklist for Internet • LapLink must be running on both computers. Connecting to a computer behind a firewall: 1 Connect to the Internet as usual.
  • Page 28 4 Under Services, check the services you want to use. 5 Click OK.

  • Page 29: Connecting Over The Internet Using Laplink Everywhere

    Unlike LapLink Gold, LapLink Everywhere needs to be installed only on the host computer-the home or office in the traditional LapLink-to-Laplink way but from any device with which you can browse the Internet, including cell phones, PDAs, and public access computers like those found in libraries and Internet cafés..
  • Page 30 •• Open a LapLink Everywhere connection from a web browser, anywhere there is a connection to the internet. Simply leave LapLink Everywhere running on the host computer. You do not have to run LapLink at all on the guest computer. For maximum flexibility, leave both LapLink Gold and LapLink Everywhere running on the host computer.
  • Page 31 To connect to LapLink Everywhere from an Internet- browser: 1 Log on to www.MyLapLink.com. 2 Type the user name and password set up for your LapLink Everywhere account. 3 Click the Login button. 4 LapLink Everywhere features are not the same oas those offered by LapLink Gold Corporate.

  • Page 32: Connecting Directly By Modem

    For a direct, LapLink to LapLink connection, dial to a modem on another computer using Connect over Modem. When you dial directly to another LapLink computer, and...
  • Page 33 • LapLink must be running on both computers. • Modem ports must be enabled in LapLink on both com- puters. To connect to another computer by modem: 1 Click the Connect button on the LinkBar, and then click Modem. 2 In the Connections list, click the connection you want to open.

  • Page 34: Dialing In To A Network Through A Network Server: Dial-Up Networking

    Dial-Up Networking to dial in to a dial-up server (RAS) and log on to a network from outside the office. Then connect to other LapLink computers on the network and use network resources as if you were still in the office.
  • Page 35 IPX or TCP/IP network. • The LapLink Gold security setup on the host computer must be configured to allow incoming connections. For more information, See “Allowing incoming connections” on page 64. • LapLink must be running on both computers.

  • Page 36: Connecting By Wireless

    LapLink, and the connection opens automatically.. Using LapLink, you can open short-range connections between computers equipped with infrared (IrDA) ports. 1 You can also connect using other wireless devices: With a cellular modem, use Connect over Modem.
  • Page 37 Connect Options. On the Connect tab, clear the Enable Autoconnect box. Using infrared devices The infrared devices you use in LapLink must first be set up in Windows. The Windows infrared driver supports a variety of built-in devices, including fast infrared devices, as well as adapters connected to serial ports.

  • Page 38: Connecting Over Capi 2.0/Isdn

    CAPI 2.0/ISDN lines are available to your computer and the computer you are connecting to—and if both computers are set up for CAPI 2.0/ISDN communications—you can open a high-speed connection and use Remote Control, File Transfer, and other LapLink services. To connect, click the Connect Over button on the LinkBar, and then click CAPI 2.0/ISDN.
  • Page 39 Before using Connect over CAPI 2.0/ISDN • A CAPI 2.0/ISDN adapter and driver must be installed on both computers. • Both computers must be running a version of LapLink that supports CAPI 2.0/ISDN. • The security setup of the remote computer (the one you are connecting to) must be configured to allow incom- ing connections.

  • Page 40: Changing Capi 2.0/Isdn Performance In Laplink

    CAPI 2.0/ISDN calls and uses the two channels available for LapLink communications. For example, you can specify that LapLink not respond to any incoming calls to a particular channel, or you can double the rate at which data is transmitted over your CAPI 2.0/ISDN connections.
  • Page 41 2 Under Port Settings, click CAPI. 3 Click the Configure button. 4 If you do not want LapLink to answer any incoming CAPI 2.0/ISDN calls, clear the Enable box under Auto Answer. To answer calls to only one number, type the number in this box: Accept Calls Only on the Following Numbers.

  • Page 42: Connecting Automatically

    You can restore a saved connection by double-clicking a shortcut icon, setting up LapLink to restore the connection automatically when you start LapLink, or restoring the connection while running LapLink. When LapLink restores a connection, it connects to the same computer or computers and opens the same services.
  • Page 43 • If you created a shortcut icon on your Windows desk- top, double-click the icon. • Set up LapLink to restore the connection when you run LapLink again. • Open the connection file while running LapLink. NOTE To completely automate the connection process, create entries in the Address Book for saved connections.

  • Page 44: Using The Address Book

    3 Using the Address Book Using the Address Book View Options and Folders The Button Bar Adding an Address Book Entry- General Tab Connection tab Connection Types Services tab Other Toolbar Options...
  • Page 45 apLink Gold Corporate’s all-new Address Book offers expanded flexibility and control to users. It allows you to save connections you use frequently, create folders, organize your work, import and export connection information to and from a global database, and allows connections to users directly from the address book itself. Using the Address Book To use the Address Book, click on the...

  • Page 46: View Options And Folders

    Local folders are not affected by importing or exporting. Renaming, Adding and Deleting Folders LapLink Gold Corporate allows users to the ability to Add, Rename or Delete Address Book folders Adding a folder To add a folder, select where in your address book you’d...
  • Page 47 Adding a Sub-folder It is just as easy to create a sub-folder using LapLink Gold Corporate. Simply highlight the folder in which you’d like to create a sub-folder, and right-click, then...
  • Page 48 Local folders to your Global folders, and export it so that everyone can use the connections. Importing/Exporting, is explained in detail later in this chapter. LapLink Gold Cor- porate also allows you to Cut and Paste a folder, and any connections in the selected folder.

  • Page 49: The Button Bar

    The Button Bar The Address Book button bar is the control panel for much of the user function in the Address Book. Below is a brief description of the function of each button. Close- Exits the user from the Address Book.

  • Page 50: Adding An Address Book Entry- General Tab

    Description This describes the connection you are making. It could be at a person’s desk, or represent a server to you. LapLink Gold Corporate automatically populates whatever is typed in the Description field to the Computer Name field, though it is not necessary for these fields to be identical.
  • Page 51 Security information to send If you are connecting to a computer that requires you to log in, and use a password, enter these pieces of information here. These fields are both case-sensitive, so make sure the Log-In Name and Password match exactly. However, only the password field is case-sensitive.

  • Page 52: Connection Tab

    LapLink Gold Corporate is running on both your computer and the computer to which you are trying to connect. Make certain LapLink Gold Corporate is set up on the host computer before attempting to create a con- nection. Security Must Allow a Connection: On the...

  • Page 53: Connection Types

    (by default). Firewall If the host computer is behind a firewall or router, LapLink offers an alternative to opening ports and configuring the firewall by creating a persistent connection to the LapLink server.

  • Page 54: Services Tab

    Services tab The Services tab is where you can define what you'll be able to do once your connection is established. You can choose as few or as many different services as you need. Host Locking on Connect From a guest computer, you can ensure privacy and pre- vent interruptions at the host by disabling its keyboard and To learn more about any of these services, click on the links below:...
  • Page 55 Once you’ve completed your selections on the three Address Book tabs (General, Connection and Services) click OK to save your changes. NOTE There are four fields in each entry that must be filled in order to save an entry, and for a connection to be possible.

  • Page 56: Other Toolbar Options

    Other Toolbar Options The toolbar has several other buttons that allow you to man- age your address book in different ways. Connect Once you’ve created your Address Book entry, simply hit the Connect button to instantly connect you to this com- puter.

  • Page 57: Using Find

    Choose the folder on the left pane you want to search, then click the Find button, and enter the compter name you are looking for. See below. If LapLink Gold Corporate is not able to locate this computer in the selected folder, it will ask you whether you’d like to look through the rest of the Address book to find it.
  • Page 58 Setup Global LapLink Gold Corporate provides the ability to link to a SQL database through the Address Book. This allows you to cre- ate a Global Address book, and share this Address Book LapLink Gold Corporate uses Microsoft’s Data Link Prop- erties utility to step you through the process of connecting to your database.
  • Page 59 Exporting is primarily an administrative function. NOTE If you’ve made changes to your Global Address list, and you want to share these changes with other LapLink Gold users, you must first use Export to send those changes back to the main database. Then, other LapLink Gold users must use Import to receive the changes.

  • Page 60: Setting Up Security For Incoming Connections

    4 Setting up security for incoming connections Allowing incoming connections Denying access to certain drives and folders Locking out password crackers Allowing or requiring callbacks Protecting your security settings with a password Encrypting information over incoming connections...

  • Page 61: Allowing Incoming Connections

    LapLink’s default security setting is “Private System”. After you install LapLink, you can connect to other computers, but other computers cannot open incoming connections to yours except by cable or wireless. To allow incoming connections, you can change the security setting to “Public System”.

  • Page 62: Specifying Passwords

    Setting up a public system If security is not an concern, you can open your computer to any LapLink users. Though you do not require that they type a password, you can limit the services, drives, and fold- ers they can access.

  • Page 63: Denying Access To Certain Drives And Folders

    Denying access to certain drives and folders hen you open your computer to incoming connections, you can specify whether all drives and folders—or only certain ones—are accessible to users who connect to your computer for File Transfer. You can also grant different privileges to different users. Opening your computer to incoming connections does not mean that files on all your drives and folders must be acces- sible to other users.
  • Page 64 CAUTION Denying access to a drive or folder makes it invisible to anyone who connects for File Transfer but has no effect in Remote Control. Anyone who connects for Remote Control can still access all of your files. To limit access to certain drives and folders: 1 Click the Security button on the LinkBar.

  • Page 65: Locking Out Password Crackers

    Locking out password crackers hen you open your computer to incoming connections, it’s a good idea to include Lockout protection so that anyone who supplies an incorrect password more than a particular number of times is denied access to your computer. You enable Lockout and set the number of allowable tries as part of Security setup.
  • Page 66 • Change your passwords at regular intervals. • In order to gain access to your computer in LapLink, a hacker would ALSO need LapLink installed and running on their system, and would need to locate your LapLink host, which is nearly impossible over the internet.

  • Page 67: Allowing Or Requiring Callbacks

    A callback occurs when the guestcomputer attempts to con- nect to host computer by modem; instead of completing the connection, the LapLink Gold Corporate host computer LapLink will call you back at a number you enter, or will dis- connect.
  • Page 68 You can use callbacks as a security measure: e.g; require a callback to a phone number you specify. Or you can use callbacks to save money, as when you are connecting to your office from a hotel room. You can set callback options when you secure your com- puter using the Log-in List.

  • Page 69: Protecting Your Security Settings With A Password

    Protecting your security settings with a password reating password protection for your LapLink security settings prevents unauthorized users from compromising your security system; it also keeps them from viewing your Address Book entries and using them to open connections to other computers. Protecting your security settings is a particularly good idea if you allow others to control your computer remotely.
  • Page 70 In addition, the same password is required for access to Connect over Modem and certain Logging features. To protect your LapLink security settings: 1 Click the Security button on the LinkBar. 2 On the Local Security tab, check this box: Protect Local Security with a Password.

  • Page 71: Encrypting Information Over Incoming Connections

    Internet connections and other connections where your information might be intercepted and compromised. You can use the encryption methods provided in LapLink, or use the powerful encryption options available in Windows opertating system. The settings you make on the...
  • Page 72 Internet, check this box: Only Encrypt When Connecting over TCP/IP (Internet/Intranet). 1 The only exception occurs when you connect to a com- puter running a version older than LapLink 2000. In this case only, the settings on your newer LapLink 2000 guest computer determine encryption levels.

  • Page 73: Using Remote Control

    5 Using Remote Control Using Remote Control—Overview Hosting a Remote Control session Viewing the host Customizing keyboard control Disabling the host keyboard and mouse and blanking its screen Rebooting and logging on to the host Taking Screen Shots Viewing a Screen Shot Saving System Information Sharing clipboard information with remote computers Customizing Remote Control performance...

  • Page 74: Using Remote Control-Overview

    Remote Control window, you can view and operate the host as if you were sitting in front of it. Images from the host appear on your screen in a Remote Control window within the LapLink workspace. .

  • Page 75: Hosting A Remote Control Session

    Hosting a Remote Control session or Remote Control to take place the host need only be running LapLink—you do not need to be at the computer. Sensitive information is protected by the conditions of the connection. You can grant greater access, or limit these conditions, through the LapLink security system.
  • Page 76 When a guest connects and begins Remote Control, your LapLink workspace is minimized on the host. If you double- click the icon, the LapLink workspace is restored to a win- dow. At the bottom of the restored LapLink workspace, you see an icon for the Remote Control connection.

  • Page 77: Viewing The Host

    LapLink. Inside the window, you control the host; outside the window, you perform other tasks, in LapLink or in other applications on your computer. Switch to a full-screen view when you want to maximize your view of the host and use Remote Control exclusively. When you cannot see the entire host screen even in full screen, you can change the resolution of the host screen or scale its image to fit within your view.
  • Page 78 • Press CTRL+SHIFT+F. TIP In full screen, you can also switch to a window from the copy of LapLink running on the host: If LapLink is an icon, click it to restore it to a window. Then click the icon representing your Remote Control window, and click Guest Full Screen to clear the check mark.

  • Page 79: Customizing Keyboard Control

    The ‘Windows’ Start key Customizing keyboard control found on most keyboards is another example. By default, LapLink sends most system keys to the host during Remote Control: pressing ALT+TAB on the guest, therefore, switches to the program last used on the host.
  • Page 80 2 Click Execute on Guest. 3 Click OK. Remote Control shortcut keys LapLink offers two shortcut keys to change your view of a host screen. Pressing CTRL+SHIFT+F switches between full-screen and window view of the host. Pressing CTRL+SHIFT+S switches between scaled-to-fit and normal view.

  • Page 81: Disabling The Host Keyboard And Mouse And Blanking Its Screen

    Remote Control session. Whether you permit any kind of locking depends on how you intend to use LapLink. If you want to use Text Chat, for example, there should be no locking.
  • Page 82 Support for screen blank- ing is determined by test performed after the installation of LapLink Gold Corporate, and after any changes to the Windows display settings. TIP The Session menu is available only when you are connected to another computer.

  • Page 83: Rebooting And Logging On To The Host

    Rebooting and logging on to the host rom a guest computer, you can reboot a host computer and restart Windows. To reboot a host from the guest during Remote Control, click the Reboot Host command on the Session menu. To configure a host for rebooting and restarting Windows, click Remote Control Options on the Options menu.
  • Page 84 Ensuring access to the host after a reboot At the same time you are configuring a host for rebooting, you can configure it so that a guest can resume a LapLink connection after the host is rebooted. You can do this by setting up LapLink to run whenever Windows is started.

  • Page 85: Taking Screen Shots

    Laplink now allows you to snap a screen shot from the host computer and save it to your hard drive during a remote control session. This is very useful for capturing error messages, odd displays or other behavior that might be hard to describe. Using Screen Shot will save technicians time when troubleshooting.
  • Page 86 . . . Taking Screen Shots Saving a Screenshot Once you’ve taken a snapshot of the screen, you can save it to your hardrive for later viewing. Laplink saves the snap- shot as a PNG file, which by default are viewed with Internet Explorer.

  • Page 87: Viewing A Screen Shot

    View to view captured screens. Select Sessions, View Screen Shot to access previously captured screens. selected a thumbnail snapshot, and clicked the View but- ton, Laplink launches Internet Explorer or whatever appli- cation your computer has associated with PNG files.
  • Page 88 . . . Viewing a Screen Shot NOTE:If you want to access the PNG files themselves, LapLink Gold Corporate saves them to the C:\WINNT\TSI32\LLW directory.

  • Page 89: Saving System Information

    Saving System Information Laplink makes it possible to capture important system information on the host computer, and save it to a file on your local machine. This troubleshooting tool provides your support professionals with a single report offering a great deal of useful information.
  • Page 90 For this reason, you’ll see a popup message, seen below. Creating a Report Laplink creates a report that saves your Windows System information. Below are just a few of the headings of informa- tion contained in your Laplink report.

  • Page 91: Sharing Clipboard Information With Remote Computers

    Sharing clipboard information with remote computers omputers in a Remote Control connection share a common clipboard: you can copy or cut information to the clipboard on one computer and paste this information on another. . When you cut or copy information for pasting in another document, the information is stored temporarily in the clip- board.

  • Page 92: Customizing Remote Control Performance

    When speed is your priority, change the settings to enhance performance. When you want the best view of the host screen, turn off the performance enhancements. . To improve Remote Control performance, LapLink tempo- rarily alters the host screen by removing its wallpaper, screen saver, and other visual enhancements.
  • Page 93 Click the Settings button in Remote Control Options to change the quality of your view of the host screen without affecting the host screen itself. On the Guest Display tab, adjust these options: Send Font Information Displays text and symbols on the guest computer.

  • Page 94: Using File Transfer

    6 Using File Transfer Using File Transfer—Overview Navigating through drives and folders Selecting files and folders Copying or moving files and folders Setting File Transfer options for the results you want Synchronizing folders with SmartXchange Replacing one folder with another: Clone Folder Speeding file transfers with SpeedSync and compression Resuming an interrupted file transfer...

  • Page 95: Using File Transfer-Overview

    nce you have connected to another computer and opened File Transfer windows, you are ready to transfer files between the computers. First, display your target, and then select the files you want to transfer. If you want the files on both computers, copy them. If you want to transfer the files to one computer and delete them from the other, move the files.
  • Page 96 NOTE If you click the ‘Open File Transfer Window’ button when no active connection has been established, you’ll be creating a local-to-local file transfer connection. • Two File Transfer windows appear: one for the remote computer, one for your computer. Using these windows, you can view all the files on any drive on both comput- ers.

  • Page 97: Navigating Through Drives And Folders

    Navigating through drives and folders ach File Transfer window is split into a left and a right side. The left side is designed for navigating through drives and folders: click or double-click a drive or folder to open it and display its contents. On the right side, you see the contents of the open drive and folder.
  • Page 98 Follow these guidelines to navigate through the left side of a File Transfer window: • Double-click a drive or folder Opens and expands the drive or folder, displaying its subfolders immediately below. (Double-clicking is the fastest way to navigate downward in a hierarchy of folders.) •...

  • Page 99: Selecting Files And Folders

    n the left side of a File Transfer window, you can select only one folder at a time. On the right side, you can select multiple folders and files. To select a single item, point to it and click the left mouse button. To select several items in sequence, click the first item;...
  • Page 100 NOTE By default, selecting a folder selects all of its files and its subfolders. To change the default, click File Trans- fer Options (Options menu). On the Filter tab, clear this box: Include Subfolders in Copies. (You can always over- ride this setting when you are asked to confirm a copy or move operation.) To select a single file or folder:...

  • Page 101: Copying Or Moving Files And Folders

    Copying or moving files and folders nce you have displayed the target and selected the items to be transferred, you are ready to use the Copy or Move command. Or you can use the mouse to drag the items and drop them onto the target. Before the transfer is completed in either case, you see a confirmation dialog box showing details of the operation you are about to perform.
  • Page 102 To prepare for a copy or move operation: 1 Navigate through the left side of the target window to display the folder where you want to put the selections. Click the folder. (For more information, see 2 In the source window, select the items you intend to transfer. Make sure that the source and the target are still showing.

  • Page 103: Setting File Transfer Options For The Results You Want

    Setting File Transfer options for the results you want ertain File Transfer options play a crucial role when you are copying or moving files. Depending on how you set them, you can include or exclude subfolders, prevent the overwriting of files except by newer copies, or copy only files you have backed up before.
  • Page 104 To permanently remove files when you delete them in LapLink: 1 On the Options menu, click File Transfer Options. 2 On the Delete tab, clear this box: Move Deleted Files and...

  • Page 105: Synchronizing Folders With Smartxchange

    Synchronizing folders with SmartXchange se SmartXchange to synchronize two folders in a two-way exchange of files. You can limit the scope of the operation by including only the files already in both folders. You can also use SmartXchange to update a backup folder quickly. In either case, older files are overwritten, but no files are deleted. Synchronizing folders If you have ever copied files back and forth between com- puters so that they share the latest files, you have synchro-...
  • Page 106 1 On the left side of each File Transfer window, click the folder (not an entire drive) containing the files you want to exchange. NOTE LapLink cannot synchronize an entire drive, the folders containing the Windows operating system, or any other data that is locked (in use).

  • Page 107: Replacing One Folder With Another: Clone Folder

    Clone Folder has the effect of eras- ing the target and copying the entire source. CAUTION This is the ONLY File Transfer function of LapLink Gold Corporate that allows data dele- tion. Since this function cannot be undone, consider carefully before using a Clone folder.
  • Page 108 It’s the deletion of files that makes Clone Folder useful, par- ticularly when you are maintaining a backup folder. With the usual copy operation, the backup folder over time accumu- lates all the files you have deleted from the source. With Clone Folder, those unwanted files are removed with each backup.

  • Page 109: Speeding File Transfers With Speedsync And Compression

    Speeding file transfers with SpeedSync and compression hen you are updating files, SpeedSync can shorten transfer times by sending only the parts of the files that have changed since the last update. SpeedSync is most effective when you update files that have not been changed extensively since the last update.
  • Page 110 Since compression would actually slow the transfer of files that have already been compressed (or zipped by another file-compression program), LapLink automatically turns this feature off while it is transferring such files. If you find a situation in which compression does not speed up file transfer, you can disable it: On the Options menu, click File Transfer Options.

  • Page 111: Resuming An Interrupted File Transfer

    Resuming an interrupted file transfer f you lose your connection to another computer while transferring files, File Transfer Recovery lets you connect again and continue the transfer where it left off. Any file—or portion of a file—copied before the interruption is skipped; only the untransmitted data is copied. File Transfer Recovery lets you continue a file transfer even when you have lost a connection.
  • Page 112 When File Transfer Recovery resumes a transfer, this file is compared with the source file to determine what’s missing. Once the file is complete, !LAPLINK.TSI is given its original name. (If you do not use File Transfer Recovery to resume the transfer, the file remains in the folder and can be safely- deleted.

  • Page 113: Previewing And Running An Xchange Agent

    Automating file synchronization with Xchange Agent Using Xchange Agent—Overview Creating an Xchange Agent Previewing and running an Xchange Agent Dealing with conflicts Customizing an Xchange Agent Using filters to include or exclude files Scheduling an Xchange Agent to run automatically...

  • Page 114: Using Xchange Agent-Overview

    Using Xchange Agent—Overview change Agent takes the function of SmartXchange to a higher level, by automating synchronization—the process of keeping your files updated. To set up an Xchange Agent, open a connection to another computer, choose the pairs of folders to be synchronized; then preview and perform the synchronization.
  • Page 115 Creating an Xchange Agent Open a LapLink connection—by modem, network, or any other means—to the computer with which you want to exchange files. Then use the Xchange Agent wizard to create your own Xchange Agent: • From the hierarchy of folders displayed for each com- puter, choose the pair of folders—one folder on each...

  • Page 116: Creating An Xchange Agent

    Xchange Agent window. In either case, you can preview the agent to ensure that you have set up the synchronizations as intended. To create an Xchange Agent: 1 Start LapLink and open a connection with the computer with which you want to synchronize files. For a local synchronization, simply start LapLink.
  • Page 117 Using the Xchange Agent wizard The wizard guides you through the process of selecting pairs of folders to be synchronized. After naming and saving the agent file, you can preview the agent and change its set- tings. To make the files in each folder pair identical, click the Run button on the toolbar.

  • Page 118: Previewing And Running An Xchange Agent

    It also lets you skip pairs of folders and files and resolve conflicts. Unless you specify otherwise, you preview each agent before you run it. You can run an agent from the Windows desktop, from within LapLink, or you can schedule it to run in your absence. While previewing an Xchange Agent, you can tell the direction of copy from the arrows.
  • Page 119 .LLX extensions, and are saved to the ‘My Documents’ folder. Once an agent finishes synchronizing files, the connection to the host computer is closed. If LapLink was not running to begin with on the guest computer, it is shut down automati- cally.

  • Page 120: Dealing With Conflicts

    Dealing with conflicts hen you are keeping folders on two computers in sync, a conflict occurs when a file has been modified on both computers since the last time you synchronized. You can handle these conflicts when you preview or run the agent, or you can set options to handle them automatically. Conflicts between files Conflicts occur when you modify a file on both of your com- puters.
  • Page 121 Changing how all conflicts are handled By default, each conflict is presented for resolution when you run an Xchange Agent. You can change this so that conflicts are handled automatically. To change how conflicts are handled by an Xchange Agent: 1 Open the Xchange Agent.

  • Page 122: Customizing An Xchange Agent

    To customize an agent, you must open it from within LapLink or Xchange Agent. To open an agent: • In LapLink, click Open Xchange Agent on the Sync- Tools menu. Click the agent file and then click Open. • In Xchange Agent, click Open Xchange Agent on the File menu.
  • Page 123 To change the direction in which files are copied in a folder pair: 1 Click the folder pair. To change the direction of copy for all folder pairs, click Select All on the Edit menu. 2 Click an arrow button on the toolbar to change the direction of the copy.

  • Page 124: Using Filters To Include Or Exclude Files

    Using filters to include or exclude files sing preset filters or filters you create yourself, you can limit synchronizations by including only certain files or types of files. Or you can use the same filters to exclude files and file types. Xchange Agent includes filters for some of the most com- mon types of files, including Microsoft Office file types, Lotus 1-2-3, and dBase.
  • Page 125 To create and apply your own filter: 1 Click a folder pair and then click Set Filter on the Edit menu. 2 Under the list of available filters, click the New button. 3 In the Filter Name box, type a description for the filter. 4 In the Pattern(s) box, type one or more file extensions or file names, using a semicolon (;) to separate them.

  • Page 126: Scheduling An Xchange Agent To Run Automatically

    Xchange agents can be scheduled using the LapLink Schedule Wizard. To run the agent on schedule, simply leave the scheduler running on the guest computer..
  • Page 127 LapLink does not have to be running on the guest for an agent to run as scheduled. When the scheduled time comes, LapLink starts, the connection is opened, files are synchronized, the connection is closed, and LapLink shuts down. LapLink prepares an Xchange Agent to run on schedule by setting it up in the LapLink scheduler program.

  • Page 128: Using Print Redirection

    8 Using Print Redirection Using Print Redirection—Overview Printing over a LapLink connection Setting up printers for Print Redirection...

  • Page 129: Using Print Redirection-Overview

    Or reverse direction and print directly from your local computer to a host printer. Either way, you can use Print Redirection to send a document over LapLink to be printed at the opposite end of the connection.
  • Page 130 You can set up a printer for Print Redirection during LapLink Setup or afterward, using Print Redirection options in LapLink. Requirements for Print Redirection There are three requirements for using Print Redirection: • You must connect to another version of LapLink that supports Print Redirection.

  • Page 131: Printing Over A Laplink Connection

    Printing over a LapLink connection o print over a LapLink connection, choose the standard Print command in any Windows program and then choose a printer set up especially to receive print jobs from remote computers. The document is then transmitted over the LapLink connection to a printer at the other end.
  • Page 132 If you want to use a printer other than the default, you need to set up LapLink to prompt you with a list of available print- ers whenever you print. Change this setting on the com- puter the printers are attached to, not the computer with the document.

  • Page 133: Setting Up Printers For Print Redirection

    LapLink connection, you need to set up the destination printer on that computer. If you do not set it up while installing LapLink, you can set it up later, using the Print Redirection Options in LapLink.
  • Page 134 LapLink Printer Redirection, see technical document #36 at www.laplink.com/support. Setting up a printer You can set up a printer during LapLink Setup or from within LapLink after installation. You will probably need your Win- dows CD-ROM or the disk that accompanied your printer.

  • Page 135: Using Text Chat And Voice Chat

    9 Using Text Chat and Voice Chat Exchanging typed messages using Text Chat Talking to someone using Voice Chat Improving Voice Chat performance Using Manual conversation mode...

  • Page 136: Exchanging Typed Messages Using Text Chat

    Exchanging typed messages using Text Chat ext Chat lets you exchange typed messages with a person sitting at a remote computer. Used with a service like Remote Control or File Transfer or by itself, Text Chat is useful for exchanging brief messages and sending instructions.
  • Page 137 1 In Notepad or another Windows text editor, select the text and copy it. 2 In LapLink, click the lower part of the Text Chat window. 3 On the Edit menu, click Paste. NOTE To reverse your latest editing action in the lower part of a Text Chat window, click Undo on the Edit menu.

  • Page 138: Talking To Someone Using Voice Chat

    Talking to someone using Voice Chat Voice Chat lets you speak with a person at the other end of a LapLink connection, using the same line that transfers data between the two computers. Both computers must be configured for full duplex if you are to talk as you would on the telephone.
  • Page 139 TIP Saying “over” when you are finished talking may help facilitate conversation. Notice that the stoplight icon is also available on the LapLink status bar, so you can minimize the Voice Chat window and continue talking.

  • Page 140: Improving Voice Chat Performance

    Improving Voice Chat performance o improve Voice Chat performance, click the Levels tab in the Voice Chat Options dialog box, and then configure the microphone and speaker levels and specify information about your environment. If you have already used a program that records and plays sound in Windows, you probably do not have to change set- tings for your speakers and microphone before using Voice Chat.
  • Page 141 Setting levels in Voice Chat The Levels tab on the Voice Chat Options dialog box lets you perform recording and playback tests and measure other speech qualities. Use the Levels tab when you’re not using Voice Chat, (e.g.;before you begin chat). To configure levels in Voice Chat: 1 On the Options menu, click Voice Chat Options.

  • Page 142: Using Manual Conversation Mode

    Using Manual conversation mode se Voice Chat’s Manual conversation mode if you’re having problems using Voice Chat or you want additional control over when speech is sent over the connection. Manual mode requires that you press a button in order to talk. Voice Chat has two conversation modes: Automatic and Manual.
  • Page 143 Use Manual mode if you’re having problems using Auto- matic mode, or if your sound card does not support Auto- matic mode. If your work environment is very noisy, you might have problems using Automatic mode. You can also use Manual mode to control exactly when speech is sent to the other person.

  • Page 144: 10Troubleshooting

    10Troubleshooting Introduction to troubleshooting Checklist for modem connections Checklist for Dial-Up Networking connections Checklist for network connections Checklist for Internet connections Checklist for cable connections Checklist for wireless connections Checklist for CAPI 2.0/ISDN connections Checklist for File Transfer Checklist for Xchange Agent Checklist for Remote Control Checklist for Print Redirection Checklist for Text Chat...

  • Page 145: Introduction To Troubleshooting

    In some cases you will find shortcut but- tons to dialog boxes; use these buttons to resolve the problem faster. For further assistance, visit www.laplink.com/support. In addition to the latest technical information, you’ll have access to the following support options: FAQ’s, Knowledge Base, Web incident (email) support, live chat support, and fee-based telephone support.

  • Page 146: Checklist For Modem Connections

    Run LapLink on both computers No connections are possible by modem or any other means unless LapLink is running on both computers. You can con- nect to a computer running LapLink Gold or another Win- dows-based version of LapLink.
  • Page 147 Disable other programs that use COM ports while run- ning LapLink You may experience problems if you use LapLink to connect by modem while running any other programs that monitor serial (COM) ports; modem and fax programs as well as...

  • Page 148: Checklist For Dial-Up Networking Connections

    Dial-Up Networking requires that your computer meet the re- quirements for network connections in LapLink: a network protocol must be installed, your network ports must be en- abled in LapLink, and so on. For more information about net- work connections, see page 159.
  • Page 149 Disable such programs while using LapLink. Disconnect a Dial-Up Networking connection manually When connecting by modem, you can instruct LapLink to break a connection after a specified number of minutes in which there is no activity at either end of the connection: Click Connect Options (Options menu).

  • Page 150: Checklist For Network Connections

    Access to a network by e-mail and other programs does not automatically provide network access in LapLink. To con- nect by network in LapLink, your network port must be en- abled—that is, made available for use in LapLink. To enable a network port in LapLink, click Port Setup (Options menu).
  • Page 151 Ethernet 802.2 or Ethernet connections. 802.3. This setting should be changed on both computers making a LapLink connection. Network protocols are in- stalled using the Networks option in the Windows Control Panel. See Windows Help and documentation for informa-...

  • Page 152: Checklist For Internet Connections

    To connect over the Internet in LapLink, a TCP/IP network port must be enabled—that is, made available for use in LapLink. To enable a TCP/IP port in LapLink, click Port Set- up (Options menu). Click TCP/IP in the Ports list and then check the Enable Port box.
  • Page 153 • Laplink Everywhere. See ”Connecting Over the Inter- net Using Laplink Everywhere • Configure the firewallor router to allow LapLink con- nections over CTCP port 1547. For more informa- tion, visit www.laplink.com/support. TIP Do not attempt to connect two computer over the internet through the same shared internet connection.

  • Page 154: Checklist For Cable Connections

    LapLink does not work over most other serial cables or any printer cables. Attach a LapLink USB cable to a USB port at each computer. Do not use a non-LapLink USB cable.
  • Page 155 Improving parallel cable performance in Windows 95 and Windows 98 There are three drivers you can use in LapLink for parallel ports: the LapLink Enhanced driver (the default), the LapLink Standard driver, and a Windows driver. The LapLink En-...

  • Page 156: Checklist For Wireless Connections

    Run LapLink on both computers No connections are possible by wireless or any other means unless LapLink is running on both computers. You can con- nect to a computer running LapLink Gold or another Win- dows-based version of LapLink.

  • Page 157: Checklist For Capi 2.0/Isdn Connections

    LapLink CAPI 2.0/ISDN In North America, ISDN doesn’t usually include CAPI 2.0 but you can still use your ISDN device in LapLink. If the device is set up as a Windows (TAPI) modem, you can open a LapLink connection using Connect over Modem or Connect over Dial-Up Networking.

  • Page 158: Checklist For File Transfer

    Security (Options menu). Log on to Windows before trying to use File Transfer As a security measure, LapLink does not allow users to con- nect to a computer and open File Transfer while the comput- er is waiting to be logged on to Windows. (When you attempt...
  • Page 159 Always Start LapLink before Windows Logon Prompt. General tips for faster transfers Follow these suggestions to improve transfer speeds: • Check the folders and files you have selected for trans- fer, making sure that you are not including more than necessary.

  • Page 160: Checklist For Xchange Agent

    Ensure that LapLink is running on the host computer LapLink must be running on the remote computer before an agent can connect to it and synchronize files. On the guest computer merely keep Windows running. (LapLink will start automatically when the agent runs.) Make sure that a scheduler program is running To schedule Xchange Agents—and have them run on...
  • Page 161 Use Preview to limit the files to be copied in the current synchronization While previewing an agent, you can specify that certain pairs of files and folders will be omitted from the current synchro- nization: Click a pair of files or folders and then click the Skip Pair button on the toolbar.

  • Page 162: Checklist For Remote Control

    Control the display properties of the host from the guest By default, LapLink is configured to speed up Remote Con- trol connections: any wallpaper or screen saver on the host is temporarily disabled, along with certain other visual en- hancements.
  • Page 163 Keep LapLink running before the Windows NT, Win- dows 2000, XP or 2003 logon prompt If you have set up LapLink on the host computer to run be- fore the Windows NT logon dialog box appears, avoid clos- ing LapLink on that computer unless you have administrator rights.

  • Page 164: Checklist For Print Redirection

    To set up LapLink to allow you to choose among the avail- able printers, click Print Redirection Options (Options menu) on the computer the printers are attached to. Then click Prompt with a List of Available Printers.

  • Page 165: Checklist For Text Chat

    Press ENTER to send your message Type your message in the lower part of the Text Chat win- dow. (In some cases, you may have to click in the lower part of the window before you can begin typing.) To send your message to the remote computer, press ENTER.

  • Page 166: Checklist For Voice Chat

    A common problem in half duplex conversations is knowing when to start talking. Use the stoplight icon in LapLink as a guideline for when you can talk and when you can’t. In some cases, a verbal signal that you are finished speaking (saying “over,”...

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