RDM synergy II Installation Manual

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RDM SYNERGY II

Installation Guide

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Page 1 RDM SYNERGY II Installation Guide...
Page 2 RDM is a trademark of RDM Corporation. All other brand names and trademarks appearing in this guide are the property of their respective holders. © 2009, RDM Corporation All rights reserved. No part of this document may be reproduced in any form without the written consent of RDM Corporation. Part Number: 302893 Revision Number: C...
Page 3: Table Of Contents
Contents Compliance Statements ............2 Introduction ................4 Do’s and Don’ts............... 5 Setting Up RDM SYNERGY II..........6 Operating RDM SYNERGY II..........16 Maintaining RDM SYNERGY II ..........19 Troubleshooting ..............22 Specifications ................ 27 Warranty Information............. 29...
Page 4: Compliance Statements
RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs permissible on your telephone line, contact the local telephone company. The REN for the RDM SYNERGY II is US: RCOMM00B2433RDM3.
Page 5 All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever needed to any RDM product, they should be performed by RDM Corporation or an authorized representative of RDM Corporation. For information please contact RDM Corporation, 4-608 Weber Street North, Waterloo, Ontario, Canada N2V 1K4, at 1-800-567-6227, or RDM’s US service agent below.
Page 6: Introduction
Introduction RDM SYNERGY II is a versatile, feature-rich, all-in-one Point-Of-Sale (POS) payment solution. Utilizing RDM's industry leading progressive MICR method and imaging technology, RDM SYNERGY II is ideal for Electronic Check Conversion (ECC). With an integrated keypad, magstripe reader, graphical display, bi-directional document drive,...
Page 7: Do's And Don'ts
Do’s and Don’ts Requirements RDM SYNERGY II is for indoor use only. Keep RDM SYNERGY II dry and avoid areas of high humidity. RDM SYNERGY II must be used with the power adapter supplied in the original shipping container, power adapter model (RDM Part #302815).
Page 8: Setting Up Rdm Synergy Ii
Setting Up RDM SYNERGY II To set up RDM SYNERGY II, follow steps A – H. Before unpacking the box, NOTE: A. Choose a Location examine it for damage received in shipping. If the terminal, or any Locate your terminal in a place that: component, appears damaged, do not use it.
Page 9 C. Inspect the Unit’s Features Display and Keypad:...
Page 10 Inside Components:...
Page 11 Connection Ports: RDM SYNERGY II can be installed in different configurations. These configurations are designed and programmed by the distributor (installer) to suit your unique needs. Install as per instructions from your distributor (reseller). Red. Connect the power adapter Power: to this port.
Page 12 D. Insert the Franking Acknowledgement Printer Cartridge The Franking Acknowledgement Printer Cartridge is an ink stamp, which marks each check to read “Electronically Presented” or a customized message. It is installed into the unit. Follow these directions to insert it into the unit. I.
Page 13 Ink may be harmful if swallowed. Avoid contact with eyes. Damage to the unit or the roller resulting from modifying the roller is not the responsibility of RDM. Intended for single use only. Not licensed for modifications. RDM may change product designs, features or...
Page 14 Ethernet port, and never plug an Ethernet line into the TEL port. FOR TEL: Follow these directions to connect the RDM SYNERGY II modem to a telephone line: 1. Insert the end of the telephone line into the TEL port on the back of the terminal.
Page 15 ATTENTION For WiFi Environments: Guidelines for meeting PCI DSS v1.1 wireless requirements if the Synergy II terminal is to be installed in a wireless network (Wi-Fi) environment. A firewall is required between any wireless networks and the cardholder data environment (i.e. the Synergy II device), and the firewall must be configured to deny any traffic from the wireless environment or from controlling any traffic if such traffic is necessary for business purposes (PCI DSS 1.3.8).
Page 16 F. Connect Peripheral Devices RDM SYNERGY II works with several different optional tools that facilitate POS transactions, such as PINpads, bar code wands, or smart card readers. Each of these peripheral devices plugs into any of the USB, AUX, or COM ports on the back of the terminal as directed by your distributor.
Page 17 H. Install the Printer Paper Roll RDM SYNERGY II uses single-ply, thermal-sensitive paper that comes in a roll that is 2.25 inches (5.8 cm) wide. Handle thermal paper with care; friction, humidity, light, etc. will damage it. Do not load paper CAUTION: with wrinkles, folds, or tears.
Page 18: Operating Rdm Synergy Ii
Remove any paper clips and staples from the check. Feeding Checks RDM SYNERGY II is ready to accept checks when the LED is green. As shown on the right, insert the check: flush to the right side of RDM SYNERGY II;...
Page 19 Understanding Status Signals RDM SYNERGY II comes equipped with the default light and sound signals described below. However, the light and sound signals may change depending on the application in use. For a more detailed status description, always look at the terminal display.
Page 20 A Typical Check Processing / LED Cycle: 1. The unit is on and idle. The LED is Solid Amber. 2. A command is entered to start a transaction. The LED turns to Solid Green. 3. A check is run through the unit. The LED turns OFF (3-4 seconds) then Flashes Green. 4.
Page 21: Maintaining Rdm Synergy Ii
Maintaining RDM SYNERGY II RDM SYNERGY II performs best when all working surfaces are clean and free of foreign material. Cleaning the Terminal Solvents or harsh cleaners may discolor the cabinetry. CAUTION: To clean the outside cabinetry: Use a damp cloth and mild soap.
Page 22: Cleaning The Printer
6. Flip the gray lever back into place. Close the cover again. 7. Re-install the paper roll as described in the “Setting Up RDM SYNERGY II - H: Install the Printer Paper Roll” section.
Page 23 Cleaning the Imager Occasionally, it may be necessary to clean the image sensor and remove dust or debris from the interior of RDM SYNERGY II. CAUTION: A lways disconnect the unit from its power source before cleaning the image sensor.
Page 24: Troubleshooting
1. Examine the telephone line cord and all telephone connections to ensure that they are still connected properly. 2. Ensure the telephone line is working by removing the connection from RDM SYNERGY II and connecting it to a telephone base unit.
Page 25 2. Lift out the paper roll. Cut the paper that is in the feed mechanism from the roll. 3. Press the latch and lift open RDM SYNERGY II’s cover. 4. Toward the back of the unit, locate the paper slot and the gray lever on the right side of it.
Page 26 3. Verify that the electrical outlet is working and the power adapter connectors are still connected. 4. Replace the terminal power adapter with one from another RDM SYNERGY II terminal. If the replacement solves the problem, contact your distributor to order a replacement power adapter.
Page 27 Check Feeder Does Not Function Properly Ensure that you are inserting the check properly: flush to the right side of RDM SYNERGY II, information side facing up, with the MICR line to the inside right. Remove any debris by following the directions below: 1.
Page 28 1. Call the third-party line to which you are trying to connect to ensure that it is working properly. 2. If the third-party line is working, contact your local telephone company for repair. 3. If the telephone line works, contact your distributor to have RDM SYNERGY II serviced.
Page 29: Specifications
Specifications RDM SYNERGY II Specifications With Receipt Printer: 11.8” long x 5.9” wide x 5.3” high Unit Size 30 cm long x 15 cm wide x 13.5 cm high 6lbs. with power supply. Unit Weight For proper operation, place unit on a level, horizontal surface.
Page 30 Weight Weight Range: 20 lb to 32 lb (thermal paper to business card stock) E13B MICR Character Set Font Electrical Power Requirements for Power Adapter Use only with an RDM-supplied external power adapter model (RDM Idle State Part #302815)
Page 31: Warranty Information
SYNERGY II and manufacturers of auxiliary equipment used with RDM SYNERGY II and your exclusive remedy shall be, at the Corporation's option either (a) return of the price paid, or (b) repair or replacement of RDM SYNERGY II that does not meet this limited warranty and which is returned to the Corporation with a copy of the proof of purchase.
Page 32 © 2009, RDM Corporation All rights reserved. No part of this document may be reproduced in any form without the written consent of RDM Corporation. Part Number: 302893 Revision Number: C Waterloo, Ontario Canada Printed on 100% Recyclable Paper...