Troubleshooting - Insignia NS-15T8LTE User Manual

Insignia NS-15T8LTE 8" LTE Android™ Tablet

Troubleshooting

What should I do if the display freezes or does not respond?
Press and hold the
l
OR
Insert a paper clip into the Reset hole on the side of your tablet.
l
What should I do if I cannot turn on my tablet?
Connect the charger and check the battery level on the screen. Make sure that the battery is
l
fully charged. If the battery is too low, your tablet will not turn on. Connect your tablet to the
power adapter and fully charge the battery.
Can I open Microsoft Office and PDF files on my tablet?
You can purchase and download third party applications to read these files.
l
What should I do if my tablet won't recognize the microSD™ card?
Make sure that you have inserted a certified microSD card.
l
Make sure that you have inserted a microSD card correctly and securely.
l
With the micoSD card inserted, turn off your tablet, then turn it back on.
l
Make sure that you are attempting to view your files in the correct location on your tablet. Go
l
to a file management app, such as the Gallery app, to view your files.
Reformat the microSD card with a computer.
l
Note: Reformatting your microSD card will remove all content stored on the card.
What should I do if I can't access the web?
See Connect to the Internet (on page 34)
l
Check the wireless signal indicator in the status bar at the top of the screen. If there is no
l
signal, you are not connected.
If you are trying to connect with Wi-Fi:
l
Make sure that Wi-Fi is turned on.
l
Make sure that you select the right network and enter the correct password.
l
If you are trying to connect with LTE (4G):
l
Turn Wi-Fi off.
l
Make sure that you are in an area with a data network.
l
What should I do if there is no sound coming from my tablet?
If listening through headphones, unplug and reconnect your headphones. Make sure that
l
the connector is pushed in all the way.
If listening through your tablet's speakers, unplug any devices connected to the headphone
l
jack.
The volume may be muted or set too low. Increase the volume setting. See
l
volume (on page 12).
Check the software volume in Settings. See
l
button for 10 seconds to turn off your tablet, then turn it back on.
www.insigniaproducts.com
for connection instructions.
Adjust system sounds (on
Adjust the
page 30).
65