Chase Touch Tone Capture Quick Reference Manual

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Table Of Contents

QUICK REFERENCE GUIDE

TOUCH TONE CAPTURE

Review this Quick Reference Guide to

learn how to run a sale, settle your batch

and troubleshoot system responses.

Table of Contents

Summary of Contents for Chase Touch Tone Capture

Page 1 QUICK REFERENCE GUIDE TOUCH TONE CAPTURE Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot system responses.
Page 2: Table Of Contents
FOR MORE INFORMATION Visit ChasePaymentech.com TOUCH TONE CAPTURE SYSTEM TELEPHONE NUMBER 1.800.503.1033 CONTENTS GETTING STARTED Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3: Settling The Batch
Touch Tone Capture Your transactions receive your audible authorization. host (Chase Paymentech) at the time of sale, or it can be stored System Telephone must be “settled” daily. and sent at a pre-determined time after the close of business.
Page 4: Available Transaction Types
PROMPT DESCRIPTION/ACTION Welcome and thank you... Sale* A sale transaction using a credit card; the Press [1] and Touch Tone Capture Follow these steps card may or may not be present. then press [#]. Please enter your Key in your merchant number and...
Page 5: Process A Force Post
Pound [#] key. merchant number... and press the Pound [#] key. authorization using the Touch Tone Capture Touch Tone Capture You entered XX merchant Press [1] if the merchant You entered XX merchant Press [1] if the merchant authorization system.
Page 6: Process A Void Sale
You entered XX merchant Press [1] if the merchant You entered XX merchant Press [1] if the merchant Touch Tone Capture Touch Tone Capture number... number is correct, or press [2] number... number is correct, or press authorization system.
Page 7: Process A Void Force Post
Pound [#] key. merchant number... and press the Pound [#] key. of a previous day’s Touch Tone Capture deposit using the You entered XX merchant Press [1] if the merchant You entered XX merchant Press [1] if the merchant authorization system.
Page 8: Process An Auth Only With Avs
[2] number... number is correct, or press [2] Touch Tone Capture Touch Tone Capture if it is incorrect. if it is incorrect. authorization system. authorization system. You would then need...
Page 9: Process An Avs Only Request
(for Discover, address verification using the merchant number... and press the Pound [#] key. numeric portion of only matches) Touch Tone Capture You entered XX merchant Press [1] if the merchant the customer’s street Partial - Address matches, authorization system.
Page 10: Common Error Codes
YOUR MERCHANT NUMBER You’ll need to enter YOUR MERCHANT NUMBER your merchant number for every transaction, or to speak with an associate. 18 | ß Back to CONTENTS POS-0468 PENT-101 0814 ©2014, Chase Paymentech Solutions, LLC . All rights reserved .