Kyocera Phantom KX414 User Manual page 14

For additional questions, you may contact the Kyocera Wireless Corp. Customer
Care Center in any of the following ways:
• Web site: www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
Before requesting support, please try to reproduce and isolate the problem.
When you contact the Customer Care Center, be ready to provide the following
information:
• The name of your service provider: Verizon Wireless.
• The actual error message or problem you are experiencing.
• The steps you took to reproduce the problem.
• The phone's electronic serial number (ESN).
To find the ESN:
a. Remove the battery.
b. Locate the white label on the back of the phone. Your phone's 11-digit
ESN begins with "D" and is located on the label.
Qualified service
If the problem with your phone persists, return the phone with all accessories and
packaging to the dealer for qualified service.
xiv