Device Troubleshooting; General Connectivity; General Device - Blackberry Storm Troubleshooting Manual

Device Troubleshooting

Device troubleshooting for the Storm is similar to other BlackBerry devices. The
resources available when troubleshooting include:
Equipment Guide
Features and Specifications
Pricing and Codes
Device Accessories
Support
Knowledge Base – locate answers to complex technical issues by performing
a search
Answer Wizards - provide probing questions for you to ask your customer,
taking you step-by-step through the process to resolve an issue or set up a
product.
How To's - help your customer get started with a new product or service.
Troubleshooting Guide - supply instructions to resolve your customer's
issue, provided in the order they should be followed.

General Connectivity

Confirm the device is showing VZW Coverage is available
Knowledge Base Keywords: Determining Verizon Wireless service
availability - Device Signal Indicators

General Device

Use the Technical support How to and Troubleshooting Guide for general BlackBerry
device configuration and Troubleshooting:
Tech Support> Technical Support Tool> Overview - Technical Support Tool>
BlackBerry
Participant Workbook
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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MCS 10/15/2008