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MDS Opera 240 System Manual

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Opera 240 System Manual

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Summary of Contents for MDS Opera 240

  • Page 1 Opera 240 System Manual...
  • Page 2 Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240 and Operafone are the registered trademark of MDS Gateways. This documentation refers to: software version 20.044 or higher for the IP system phones and software version 13.111 or higher for the Opera 240 system.

  • Page 3: Table Of Contents

    Opera 240 System Manual Contents 1.1. Overview of the Opera 240 ................... 5 1.2. Status LEDs ......................7 1.3. Connectors on the basic 19” rack ............... 8 1.4. ISDN Primary Rate Interface card ................ 9 1.5. ISDN2 Four-Basic Rate Access card ..............9 1.6.
  • Page 4 Opera 240 System Manual 6.1. Assign IP Registration names and PINs on the Master system for all Slave extension users ....................... 38 6.2. Enter the IP address of the Master at each Slave ..........39 6.3. Register Slave extensions with the Master system .......... 41 7.1.

  • Page 5: I N T R O D U C T I O N

    Professional phone or a two-wire digital system phone. In its basic configuration, the Opera 240 connects eight analogue telephones and up to 240 IP system phones to a VoIP service provider. The control unit is a 19” rack with three slots for plug-in modules.
  • Page 6 The Operafone Soft is PC or iPhone based version of the Operafone Executive, with full system phone functionality, over the LAN or WAN. Up to two hundred and eight IP system phones may be connected locally to the Opera 240 system or remotely over broadband Internet. Remote IP system phones have full system functionality.

  • Page 7: Status Leds

    Opera 240 System Manual The Opera 240 has a full range of PBX features including voicemail, automated attendant, least cost routing, speed dials, address books and call lists. Features such as Auto-Attendant, Call Record, Conference bridge meeting room, softphone registration and networking of multiple systems on different sites require a license.

  • Page 8: Connectors On The Basic 19" Rack

    Opera 240 System Manual 1.3. Connectors on the basic 19” rack The basic 19” rack accommodates up to 240 IP users; default IP extension numbers 101 to 340, and 8 FXS analogue a/b interfaces; default a/b extension numbers 333 to 340. Up to 60 SIP trunks may be provisioned.

  • Page 9: Isdn Primary Rate Interface Card

    Opera 240 System Manual 1.4. ISDN Primary Rate Interface card A Primary Rate Access card in the left of the 3 plug-in slots is assigned the trunk line number PR1, in the centre PR5 and on the right PR9. Licensed SIP trunks are assigned the numbers immediately above those assigned to ISDN trunks.

  • Page 10: Eight-Upn Digital System Phones' Card

    Opera 240 System Manual 1.7. Eight-UPN digital system phones’ card An 8 UPN digital system phone card in the left of the 3 plug-in slots is, by default, assigned the extension numbers 101 to 108, in the centre 109 to 116 and on the right 117 to 124. This numbering plan can be altered in Browser programming, as described later.

  • Page 11: Features And Dialling Codes

    Opera 240 System Manual 1.8. Features and Dialling Codes Feature Code Any trunk line Any SIP trunk line Trunk lines 1 to 8 (ISDN T1 to T8 in default) * 9 1 to * 9 8 SIP trunk lines 1 to 10...
  • Page 12 Opera 240 System Manual Opt into a group # 6 2 * <group number(80 – 88)> # Set Alarm Call * 641 * HHMM # Clear Alarm Cal # 641 # Forward on Busy for user * 6 7 * < destination > #...

  • Page 13: S Y S T E M M O U N T I N G , W I R I N G A N D C O N N E C T I O N O N T H E L An

    See also the 3-step set-up flow chart in this manual. 2.2. Rack mounted control unit The Opera 240 is designed for rack or wall mounting. The air-cooling slots must not be covered. CAT-5 cable is required to connect to the router or LAN.

  • Page 14: Wall Mounting The Opera 240

    Opera 240. The maximum analogue user line length is 1,000 metres. Connecting ISDN lines Connect the line ports 1 to 4 of any 4-BRA ISDN2 expansion cards on the Opera 240 to the ISDN termination points using RJ45 line cables. Alternatively use the RJ45 socket on one or two plug-in Primary Rate Access cards.

  • Page 15: Three Step Ip Set-Up Flow Chart

    Opera 240 System Manual What you need to know before you start: 2.5. Three step IP Set-up flow chart 1. The IP address range of the STEP 1. Power the Opera system up LAN. 2. The IP address of the Router The LEDs flash during the initiation sequence and finally just on the LAN.
  • Page 16 Opera 240 System Manual Is Universal Plug n Play Manually Forward VoIP ports on the Router to the enabled on your internal IP address of the system Router? Browse to the Router’s Programming web page and program port forwarding, so that the following packets are forwarded to the IP address of the system.

  • Page 17: Program The Ip Address Of The System Into The Range Of The Lan

    2.5.1. Change the IP address of the system using an analogue phone Connect an analogue phone to one of the analogue ports of the Opera 240. At internal dial tone, dial **01# and the Opera 240 system will announce its internal IP address. Enter new IP Address into the Opera 240:...
  • Page 18 PC must be 192.168.1 and the last element must be taken from the range 1-255, but excluding 250. Open a browser on the PC and point it at the the Opera 240 system default address 192.168.1.250. Login to the system with the username ‘admin’and the password ‘1000’.
  • Page 19 Opera 240 System Manual IP Connection Testing To check that the IP configuration is correct and both the PC and the Opera 240 are on the same network - At the PC, from Windows - • Go to <Start> • Select <Run>...

  • Page 20: C O N F I G U R E T H E S Y S T E M F R O M T H E B R O W S E R

    3.1. Browser based programming This section describes how to connect to the Browser interface on the Opera 240 and enter the basic configuration information needed for the operation of the system. Once you have successfully connected to the browser, the full range of features offered by the system can be programmed.
  • Page 21 Opera 240 System Manual Enter: Username: admin Password: 1000 The main configuration page, the system programming page, is displayed. Page 21...

  • Page 22: System Programming Page

    Opera 240 System Manual 3.3. System Programming Page Following login, the main configuration screen, similar to that shown below, is displayed. This shows a list of links for all the programmable settings for the system, divided into related groups for ease of programming.

  • Page 23: Manual Programming Of The Sip Trunk Lines

    3.4. Manual Programming of the SIP trunk lines The VoIP trunk lines of the Opera 240 may be configured automatically by the network operator. However, should you need to programme the trunks manually, you can do so by clicking the link ‘SIP Accounts’...
  • Page 24 Basic Settings NAME: The Opera 240 system can allocate a name to each SIP trunk line. TRUNK ACCESS: This is the line access code for the trunk. The user, on an outgoing call, may select a particular trunk by dialling the trunk access code prior to dialling the external number.
  • Page 25 Opera 240 System Manual Provider Settings SIP SERVER: The location of the SIP server in the Operator’s network. The Operator provides this information. Typically it will be in the format sip.operator.com. SIP SERVER PORT: This is the PORT number for the SIP protocol. By default it is 5060. If the operator uses a different port number it should be entered here.
  • Page 26 Opera 240 System Manual For example, the entry [2-8]XXXXXX=,08[567]XXXXXXX=,999=,911= will be interpreted by the system as follows: Any number with first digit 2,3,4,5,6,7 or 8 followed by six digits may be dialled immediately and Any number beginning with 08 and whose third digit is 5,6 or 7 followed by seven digits may be...

  • Page 27: Programming The External Lines

    3.5. Programming the External Lines The Opera 240 may have up to 2 ISDN Primary Rate Accesses, up to 12 ISDN2 Basic Rate Accesses or up to 60 SIP trunks, or combinations of the above, with an upper limit of 60 outside channels.
  • Page 28 Opera 240 System Manual ISDN2 BRA external numbers must be associated with one of the T0 trunk line interfaces on the ‘External No. Trunk assignment’ page, under ‘ISDN Trunks’ as shown below. This enables outgoing ISDN calls present a CLI that is recognised as a valid number for the Trunk interface at the ISDN network.

  • Page 29: Programming The Ringing Assignment

    By default, all external lines are programmed to ring the first IP user, e.g. 101, of the Opera 240. This user, in the default configuration, is defined as sole member of the operator group, group 9.

  • Page 30: Programming The Trunk Access Digits

    Opera 240 System Manual 3.7. Programming the Trunk Access digits The trunk line access digits are dialled by a user to make a call on an external trunk. In addition to the default trunk line access code, nineteen other codes may be allocated to the various external lines using the table below.

  • Page 31: Renumbering The Upn Digital Extensions

    User Numbering page. 3.9. Program other features using on-line Help Program all other features of the Opera 240 by clicking on the feature on the System Programming page and following the instructions in the comprehensive online Help available on every page.

  • Page 32: G E T I N T E R N E T A C C E S S

    Opera 240 System Manual 4.1. Universal Plug and Play (UPnP) available on site When the Opera system is powered up it broadcasts a Universal Plug and Play (UPnP) request to the Default Gateway address programmed in its IP Addresses table.

  • Page 33: If The Modem Router Is Not At The Default Gateway Ip Address

    Opera 240 System Manual Note: For security, remote access to the Opera system browser is restricted to only those public IP address listed in the RAS IP addresses table. 4.2. If the modem router is not at the default Gateway IP address If the default local IP address of the modem router has been altered from 192.168.1.254, the...

  • Page 34: Manual Port Forwarding, If The Modem Router Does Not Support Upnp

    Opera 240 System Manual 4.3. Manual port forwarding, if the modem router does not support UPnP If the SIP ports of the modem router are not open by default and it does not support UPnP, the appropriate WAN ports on the modem router Gateway must be forwarded manually by accessing the modem router Gateway browser programming as per the example in the Appendices.

  • Page 35: C O N N E C T I P S Y S T E M P H O N E S

    Opera 240 System Manual 5.1. Connecting IP system phones Connect the IP system phone LAN ports to the network as shown. The PC port on the IP telephone may be used to connect a PC, thus allowing a single cable from the desk to carry the PC traffic and the telephone traffic.

  • Page 36: Auto Discovery Of Ip System Phones On The Lan

    5.4. Entering the system phone IP registration parameters manually If the system phone had not been connected with its Opera 240 system on a LAN before delivery to the end user location, the phone will prompt the user to enter the following parameters at power up at the remote location: 1.

  • Page 37: Hotdesking

    Opera 240 System Manual 5.5. Hotdesking A user of the Opera 240 may register from any IP system phone connected to the system. Once you have entered your IP registration name and IP registration PIN at any IP system phone, all your calls will automatically ring at that phone.

  • Page 38: Assign Ip Registration Names And Pins On The Master System For All Slave Extension Users

    Opera 240 System Manual The Opera System may be expanded by connecting one or more “slave” racks, locally on the LAN or remotely and using VoIP networking. The additional racks act as Slaves to the original Master rack. All interfaces to the public network must be on the Master system; the Slaves can only break out to the public network via the Master.

  • Page 39: Enter The Ip Address Of The Master At Each Slave

    Opera 240 System Manual 6.2. Enter the IP address of the Master at each Slave Select the IP address of the Slave system on your Browser and log into the Browser programming, using the Slave’s User Name and PIN, default admin, 1000.
  • Page 40 Opera 240 System Manual Enter the IP address of the Master system, as indicated above. Press Save and then Back, to return to the Slave Settings Browser programming front page. Page 40...

  • Page 41: Register Slave Extensions With The Master System

    Opera 240 System Manual 6.3. Register Slave extensions with the Master system Click on the Extension Registration link on the Slave Browser programming front page, to arrive at a page in the following format. Page 41...

  • Page 42: B R O W S E R - B A S E D U S E R P O R T A L

    Each user can easily manage their phone settings, personal phonebook, call forwarding and voicemails by logging into the Opera 240 from any standard Browser running on their PC. To use Browser Based Programming, the PC must have access to the system via a http IP connection.

  • Page 43: User Portal Overview

    Opera 240 System Manual 7.1. User Portal overview On logging on to the user portal, a page similar to the following is displayed. Scrolling across the icons at the top of the portal page gives the user access to Contacts, Voice mail messages and Call Forward options and, for system phone users, phone volume and settings and function key assignments.

  • Page 44: Associate The Communicator With An Extension On The Pbx

    Opera 240 System Manual Click Next on the Setup Wizard, followed by Install, then Finish. 7.3. Associate the Communicator with an Extension on the PBX Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu.

  • Page 45: Download User Gmail Or Outlook Contacts To The Pbx

    Opera 240 System Manual 7.4. Download User Gmail or Outlook contacts to the At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. By logging in as the Administrator, e.g. with User name “admin”, PIN “1000”, the common address book may be loaded.

  • Page 46: Synchronise Contacts

    Opera 240 System Manual 7.5. Synchronise Contacts The Communicator program can compare the contacts on the PBX with those on Gmail or Outlook and synchronise them according to the rules set on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu.

  • Page 47: S O F T W A R E L I C E N C E S F O R A D D I T I O N A L F U N C T I O N A L I T Y

    Opera 240 System Manual The Opera System may be expanded and enhanced by the installation of licences for extra capacity or new features such as: • Additional SIP trunks to increase the number of VoIP connections to the public network •...

  • Page 48: Installing Software Licences

    Opera 240 System Manual 8.1. Installing software licences Browse to the IP address of the system and enter the user name and password, e.g. admin, 1000 to get to the main programming page and then select the System Licences link.
  • Page 49 Opera 240 System Manual Paste the purchased licence keys into the box. Click “Save”. Please note that the system must be restarted for new licences to take effect. Page 49...

  • Page 50: Licence Activation

    Opera 240 System Manual 8.2. Licence activation Once the licences have been loaded and the system restarted, go to the appropriate programming page, e.g. SIP Accounts, Automated Attendant or VoIP Networking, and activate the feature. To activate IP user licences, go to the IP Phone Registration page.
  • Page 51 Opera 240 System Manual Tick the box corresponding to the extension user for whom the relevant feature licence should be activated. Then click “Save”. Click on the Registration link to return to the previous page where the IP Registration Name and PIN may be altered.

  • Page 52: Appendix I Power Over Ethernet And Ethernet Cable Specifications

    Opera 240 System Manual Power over Ethernet 802.3 af, class 1 device. 5 Watts required per phone. Ethernet cable is used to connect a hub to the system. Pin 1 Orange/White Pin 1 Orange/White Pin 2 Orange Pin 2 Orange...

  • Page 53: Appendix Iii Compatibility With Third Party Headsets And Analogue Phones

    Opera 240 System Manual Headsets The full range of Plantronics ‘H’ Top Headsets works on the Operafone Executive system phone. The headset plugs directly into the headset port using a Vista to QD (Quick Disconnect) Cable. Product Part Description Range...

  • Page 54: Appendix Iv Miscellaneous Timer Settings

    Opera 240 System Manual Analogue phones Compatibility of some analogue phones with MDS Opera systems: ULYTEL II SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS PHONE EUROSET EUROSET GIGASET EIRCOM EIRCOM GIGASET EIRCOM WITH 2010 2015 4010 4012 5012 C 150...

  • Page 55: Appendix V Environmental Specifications

    Opera 240 System Manual Operating temperature -5C to + 45C Humidity 10% to 90% non-condensing 110 & 230 ± 10% Mains voltage Max power consumption Maximum AC V/A: 120VA Maximum input watts: Maximum input current at 230Vac: 0.242A Power Factor: 0.55...

  • Page 56: User Settings, Trunk Accesses, Ringing Assignments And Clis

    Opera 240 System Manual USER SETTINGS TABLE 1 (IP Users) User New User Number New User Name Trunk Line Access Level of Access Users with Operator T/L1 T/L2 T/L3 T/L4 T/L5 T/L6 T/L7 T/L8 Functionality Enabled The default settings are - all users have access to all trunk lines...
  • Page 57 Opera 240 System Manual USER SETTINGS TABLE 1 (Analogue Extensions) User New User Number New User Name Trunk Line Access Level of Access Users with Operator Functionality T/L1 T/L2 T/L3 T/L4 T/L5 T/L6 T/L7 T/L8 Enabled The default settings are - all users have access to all lines...
  • Page 58 Opera 240 System Manual USER SETTINGS TABLE 2 (IP Users) User √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
  • Page 59 Opera 240 System Manual USER SETTINGS TABLE 2 (Analogue Users) User √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
  • Page 60 Opera 240 System Manual RINGING ASSIGNMENT MSN/ LINE NUMBER (Enter the extensions to ring for the MSN/Line for each ringing mode) Index DAY RINGING NIGHT RINGING MODE 3 MODE 4 MODE 5 RINGING ASSIGNMENT TABLE Page 60...
  • Page 61 Opera 240 System Manual USER CLI TABLE USER CLI NUMBER USER CLI NUMBER RESTRICTION RESTRICTION Page 61...

  • Page 62: Appendi X Vii Common Address Book Table

    Opera 240 System Manual NUMBER NAME NUMBER NAME NUMBER NAME NUMBER NAME Page 62...

  • Page 63: Appendix Viii Ip Addresses And Ras Tables

    Opera 240 System Manual DEFAULT System SETTING SETTING Details IP Address 192.168.1.250 ___ . ___ . ___ . Subnet Mask 255.255.255.0 ___ . ___ . ___ . HTTP Port ISP DETAILS ISP Telephone Number Account Name Password DATA CALL MANAGEMENT...
  • Page 64 REMOTE ACCESS NUMBERS Opera 240 System Manual CLI LIST INTERNET BARRING PC NAME BARRED INDEX IP NUMBER (to identify IP Address with a user) (tick if barred) DM 1030 Page 64...

  • Page 65: Appendix Ix Call Logging Outputs And Formats

    Opera 240 System Manual The system outputs Call Logging Records for all external calls, both incoming and outgoing, over the Ethernet port. The Call Logging Report can be generated using HyperTerminal over the Ethernet Connection using a TCP/IP port. In order to make it easier to read the output, each field is right justified (i.e. padded with spaces) and separated from the next field by a comma.
  • Page 66 Opera 240 System Manual Example of the call logging output to hyperterminal Call Logging format table The format of the call logging data that is sent to the PC consists of 17 distinct fields of variable length that provide a comprehensive list of attributes for each call as listed below.
  • Page 67 Opera 240 System Manual Calling Name Alphanumeric (if there is a match found in the Common Address Book) Called Number Alphanumeric (Called Number/MSN of Called Party) Called Name Alphanumeric Roaming PIN Numeric representation of a roaming PIN User (e.g 02) for Roaming PIN user 02...
  • Page 68 Opera 240 System Manual Logging Transfer Calls Two call logging records are generated when an incoming call is answered by an extension and then transferred to another extension on the system. The “Call Type” (field 7) is updated to ‘T’ on the transferred call to indicate that it is a ‘Transfer’...
  • Page 69 Opera 240 System Manual been extracted from the connect message. When a “retrieve time from network” call is made the “Call Type” ( field 7 ) is updated to “C” Example of a call record for an automatically generated call on power-up to extract the time from the ISDN network.

  • Page 70: Diagnostic Logging

    Opera 240 System Manual Example of a call record for a call made from Joe Blogg’s extension using the roaming PIN profile defined for User 03. . 10 , 13/08/04, 16:12:01, Line 01, 676, Joe Bloggs, O, Y, , 00:01:03, 00:24, ,...
  • Page 71 Opera 240 System Manual Buffered Diagnostic Logging The Opera system contains a buffered record of the most recent actions performed on the system. This buffered information is dumped out en-bloc to provide a history of the most recent actions of the system. This data output is sent on port 5040...

  • Page 72: Appendix X Example: How To Configure Port Forwarding On The Netopia Modem Router Cayman 3346

    Opera 240 System Manual This section describes how to configure port forwarding for Voice over IP traffic on the Netopia Modem Router Cayman 3346. In this example voice traffic coming from the Internet to the Opera system (called Advantage here) in the Office location is routed through the Netopia ADSL Modem router as shown in the diagram below.
  • Page 73 Opera 240 System Manual Step 1 Connect to the home page. Using a PC connected on the LAN as shown in the diagram, open a browser and type in the LAN IP address of the Netopia Modem Router. The default IP address is 192.168.1.254.
  • Page 74 Opera 240 System Manual Step 2 Lower the level of Firewall protection Click on the link Firewall in the top left corner of this page and the following screen will be displayed Set the level of firewall protection to LOW and press the button ‘Save Changes’.
  • Page 75 Opera 240 System Manual Step 3 Define the port forwarding for TCP Click on the link ‘Custom Services’ on the top left corner of the screen and the following screen is displayed DM 1030 Page 75...
  • Page 76 Opera 240 System Manual Click on the button ‘Define Custom Service’ to display the next screen: Select the button ‘Port Forwarding: Range of Ports’ as shown and press ‘Next’. DM 1030 Page 76...
  • Page 77 Opera 240 System Manual At the next screen type in the following information as shown: Service Name: Advantage TCP Global Port Range: 5075 - 5075 Base Host Port: 5075 Protocol: Press ‘Next’ and on the following screen press ‘Done’. DM 1030...
  • Page 78 Opera 240 System Manual On the next screen, open the dropdown list and select the service ‘Advantage TCP’ which you have defined and press the button ‘Enable’. DM 1030 Page 78...
  • Page 79 Opera 240 System Manual The following screen is displayed: In the dropdown box ‘Select Host Service’ choose the local LAN IP address of the Opera (here called Advantage) system. Press ‘Enable’. DM 1030 Page 79...
  • Page 80 Opera 240 System Manual All TCP traffic on port 5075 will now be forwarded to the Opera system (called Advantage in this example) and this is recorded as shown on the following screen. DM 1030 Page 80...
  • Page 81 Opera 240 System Manual Step 4 Define port Forwarding for UDP Press the button ‘Define Custom Service’ to display the following screen. Select ‘Port Forwarding: Range of Ports’ and press ‘Next’. DM 1030 Page 81...
  • Page 82 Opera 240 System Manual Type in the following information on the next screen as shown: Service Name: Advantage UDP Global Port range: 50000 – 50031 Base Host Port: 50031 Protocol: Press ‘Next’ and on the following screen, press ‘Done’. The next screen is displayed.
  • Page 83 Opera 240 System Manual Select ‘Advantage UDP’ from the drop down menu and press Enable. DM 1030 Page 83...
  • Page 84 Opera 240 System Manual In the following screen select the local LAN IP address of the Opera (Advantage) system in the box ‘Select Host Device’ and press ‘Enable’. DM 1030 Page 84...
  • Page 85 Opera 240 System Manual All UDP traffic on ports 50000 to 50031 will now be forwarded to the Opera (Advantage) system and this is recorded as shown on the next screen. This completes the configuration of the Port Forwarding. DM 1030...

  • Page 86: Appendixi Xi System Connection Capacity

    Opera 240 System Manual DM 1030 Page 86...

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