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Telstra Commander i+ Service Manual

Telstra Commander i+ Service Manual

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Telstra Commander
i+
Product Service Manual
Commander i+ and Commander i (incorporating Installation and Maintenance Manual)
Serial Item 749/028
Issue 2

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Summary of Contents for Telstra Commander i+

  • Page 1 ® Telstra Commander Product Service Manual Commander i+ and Commander i (incorporating Installation and Maintenance Manual) Serial Item 749/028 Issue 2...
  • Page 2 Distribution of copies of this Commander i+ System Manual will be made available under Serial/ Item 749 / 28 Updated versions of this document will also be made available for circulation to TELSTRA staff via the INTRANET at address: http://mws.cdn.telstra.com.au/bgdocs/regnsant/tcrac.htm...
  • Page 3 The following form is provided for your suggestions. Please photocopy this page and complete all details. When completed, mail your comments to : Telstra Commander Remote Access Centre Locked Bag 1634 Adelaide SA 5800 Fax the details to 1800 044 113 Name : ........................
  • Page 4 • Remote diagnosis and rectification of faults • Configuration reprogramming to change functions & features to meet customer needs • National support to all Telstra Sales and Technical staff to the highest levels of expertise: • System functions & features and system detailing •...
  • Page 5 Commander CPE support. By contributing towards reducing Telstra's product unit costs on CPE, it is helping to keep Telstra competitive in the telecommunications marketplace - thus securing the profitability and the future of our company.
  • Page 6 • format hard to follow, etc. • modifications, etc. The staff at Telstra Commander Remote Access Centre are keen to assist. However, please read carefully the documentation provided with the product before calling. To contact the Commander Remote Access Centre: For Customers FREECALL ™...

  • Page 7: Table Of Contents

    Table of Contents Table of Contents Chapter One Introduction to the Commander i+ ............1-1 General............................. 1-1 Product Overview........................1-1 Marketing Position / Applications ..................... 1-2 Commander i+ Enhancements....................1-3 Station Case Enhancements ..................... 1-3 Feature Enhancements ..................... 1-3 Connection Diagram......................... 1-5 Keystation Diagram ........................
  • Page 8 Table of Contents System Check ........................3-31 System Programming .....................3-31 System Programming Back-up ..................3-31 Moving Office.........................3-32 Chapter Four Programming ..................4-1 Overview ..........................4-1 Passwords........................4-1 Programming Keys......................4-2 Memory Clear........................4-2 Menus............................4-3 01: Repertory..........................4-3 02: Lock (Enable / Disable )......................4-3 03: User Programming ......................4-4 01u Personal Speed Dial Numbers..................4-4 02u One-Touch Speed Dial Numbers ................4-4 03u Headset Enable/Disable .....................4-5...
  • Page 9 Table of Contents 16i Type Door Opener....................4-20 17i Data Connection...................... 4-21 18i AFU Software Version .................... 4-21 19i Keystation Diagnostics..................... 4-21 20i Help Desk ID......................4-23 06: Night Status (Enable/Disable ) ..................4-24 AFU Programming Summary....................4-25 Administration Menu ..................... 4-25 Installation Menu......................
  • Page 10 Table of Contents FOR SAFETY REASONS, COMMANDER i+ MUST BE INSTALLED BY AUTHORISED SERVICE PERSONNEL IN ACCORDANCE WITH AUSTEL TS009 STANDARD Table of Contents - iv...
  • Page 11 Chapter One Introduction to the Commander i+ System...

  • Page 12: Chapter One Introduction To The Commander I

    Chapter One Introduction to the Commander i+ General The Commander i+ system is a leading edge digital keysystem ideally suited to small business and residential applications. It has been designed as a system that will accommodate both present and future telecommunication requirements.

  • Page 13: Marketing Position / Applications

    Introduction to the Commander i+ Marketing Position / Applications The Commander i+ system is aimed at the lower end of the keysystem market for up to four (4) lines, eight (8) keystations and four (4) analogue ports. Typical customers include: •...

  • Page 14: Commander I+ Enhancements

    Introduction to the Commander i+ Commander i+ Enhancements The Commander i keysystem has recently had an upgrade of its many features and facilities to create the Commander i+. The keystation case has also been revised to give a cleaner and more elegant look and now has the ability to be wall mounted.
  • Page 15 Introduction to the Commander i+ station is now programmable at the administrator level (12a). There are four settings: 1 - 30 seconds 2 - 60 seconds 3 - 90 seconds 4 - 120 seconds Hold Recall Transfer Recall Held calls or transferred calls reverting back to the holding / transferring keystation now ring with a more urgent recall ring.

  • Page 16: Connection Diagram

    Introduction to the Commander i+ Connection Diagram Network Master Station System Bus Commander i+ Product Service Manual - Issue 2 Page 1-5...

  • Page 17: Keystation Diagram

    Introduction to the Commander i+ Keystation Diagram LINE Keys To access external lines. Unused line keys can be programmed as one-touch speed dial keys. FUNCTION Keys RECALL Key To send a hookflash to the line. HOLD Key To put an active line call in common or exclusive hold.
  • Page 18 Commander i+ Introduction to the System i Key • To enter programming mode. • To confirm programming entries. LED Lamp (Red-Green) Red Steady - No intercom channel is available. Red Flashing - Message wait status. Green Flashing - Visual ring. DIRECT ACCESS Keys These keys have five functions: •...

  • Page 19: Chapter Two System Description

    Chapter Two System Description...

  • Page 20: Capacity

    Chapter Two System Description Capacity The Commander i+ system is able to connect up to 4 external PSTN lines, 8 keystations and up to 4 standard tone telephone terminals (via the Analogue Facilities Unit - AFU). Ports Exchange Connections • PSTN (analogue) Lines Keystations (digital) Analogue Ports Simultaneous Calls *...

  • Page 21: Specific Telephone Stations

    System Description Specific Telephone Stations Two types of telephone stations are provided, a PSTN Master station, and a Standard station. Outside appearance of all stations are the same. To identify the station, check the product label on its base. PSTN Master Station A PSTN Master station allows for the connection of up to two external trunk lines, and it is possible to connect two PSTN Master stations in a...

  • Page 22: Music-On-Hold (Moh)

    Note: The external paging interface has not been formally released by Telstra at the time of publication. An external paging interface is available as an option which allows the system to be connected to an external paging amplifier system via an approved Line Isolation Unit (LIU).

  • Page 23: Chapter Three Hardware Installation

    Chapter Three Hardware Installation...

  • Page 25: Introduction

    Chapter Three Hardware Installation Introduction This chapter describes the procedures for installing the Commander i+ system hardware. An Installation Checklist is provided, which summarises all the hardware installation procedures. Each point in the checklist is then covered in detail, with full installation procedures and additional relevant information.

  • Page 26: Installation Checklist

    Hardware Installation Installation Checklist Use the following checklist in conjunction with the detailed procedures to ensure that the Telstra Commander i+ system is correctly installed. • Check that the equipment supplied is as listed on the System Order Form. • Unpack all equipment and check for any damage incurred during transit.

  • Page 27: Configuration Diagram

    Hardware Installation Configuration Diagram In order to record the configuration used during installation it is essential to fill in the configuration block diagram showing how the keystations and AFUs are connected. Simply draw a line indicating what each unit (keystation / AFU) is connected to.

  • Page 28: Hardware Installation

    Hardware Installation Example: the following connection diagram shows: • A system consisting of 5 stations and one AFU. • Wired as an extended star through a central MDF. • Master station number 1 is within 10 metres of the centre of the star.

  • Page 29: Installation Procedures

    Hardware Installation Installation Procedures Customer Responsibilities The customer is responsible for providing: • Satisfactory lighting for installation and maintenance • Single-phase, correctly earthed, 240V, 10A, 50 Hz AC general- purpose power outlets (GPO), one for every keystation and AFU. The outlets must be easily accessible and kept clear of obstructions. System Bus Wiring The system is controlled by master station number 1 and requires all the keystations (master and standard) and AFUs to be connected to the...
  • Page 30 Hardware Installation BUS Termination Three resistors (100 ohm, 150 ohm and 200 ohm) are BU S supplied with the system bus terminal socket. They are located in a plastic bag inside the socket. These resistors are used to terminate the system bus in accordance with the wiring rules detailed in the following pages.
  • Page 31 Hardware Installation Straight Bus 200 m 100 ohm 100 ohm Legend Bus Socket Bus Wiring (0.5 mm diameter) Station Bus Cord • Maximum bus length: 200 metres • Terminations: 100 ohms at the ends of the bus only (2 terminations only) •...
  • Page 32 Hardware Installation Star Configurations There can be two types of star wiring: • Basic star - where all keystations and AFUs are located within 60 metres of the central wiring point. • Extended star- where the leg lengths can be extended to a maximum of 150 metres and the master stations must be within 10 metres of the centre.
  • Page 33 Hardware Installation Star Wiring Rules Rules Basic Star Extended Star Master Station Number 1 Master station Master station Position number 1 is located number 1 is located within 60 metres of within 10 metres of the star centre. the star centre. Termination 200 ohms on the 200 ohms on the...
  • Page 34 Hardware Installation Basic Star Wiring Correct Example The following is an example of a correct wiring configuration: • Each branch longer than 10 metres is terminated with 200 ohms. • Number of branches is not more than 8. • At least two branches are longer than 10 metres. •...
  • Page 35 Hardware Installation Basic Star Wiring Incorrect Example The following is an example of an incorrect wiring configuration: 1. One branch is over 60 metres in length. 2. A unit within 10 metres of the centre is terminated. 3. One unit is terminated with 100 ohms instead of 200 ohms. 1.
  • Page 36 Hardware Installation Extended Star Wiring Correct Example The following is an example of a correct wiring configuration: • Master station number 1 is located within 10 metres of the star centre. • Each branch longer than 10 metres is terminated with 200 ohms. •...
  • Page 37 Hardware Installation Extended Star Wiring Incorrect Example The following is an example of an incorrect wiring configuration: 1. Master station number 1 is located more than 10 metres from the centre. 2. A unit within 10 metres of the centre is terminated. 3.

  • Page 38: System Bus Terminal Socket

    Hardware Installation System Bus Terminal Socket Each keystation (Master and Standard) must be connected to the system bus by means of the supplied 2.5 metre cord (six conductors). This must be inserted in the bus terminal socket attached to the power plug.

  • Page 39: Music On Hold

    Hardware Installation 20 m External (Analogue) Line Wiring The external analogue lines must be wired to the terminal socket that is supplied with each PSTN Master station. Use the supplied standard 8- conductor cable (2.5 metres) to connect the keystation to the socket, which also allows the connection of two emergency telephones in case of power failure.
  • Page 40 Hardware Installation • Insert the daughter board into the 3-pin and 4-pin sockets on the Master station PBA, as shown in the above figure. Ensure that the daughter board is fully inserted and that it sits flat and securely. • Reassemble the base moulding. Master Station PBA MOH Bo ard 3-pin connector...

  • Page 41: External Ringer

    Hardware Installation for the lines connected to that master station. If a second master station is connected to the system then external music source must also be connected to the second master station. This will provide external music to the lines connected to the second master station. External Ringer An ACA (formerly Austel) approved external ringer can be connected to a standard station through the standard station’s system bus terminal...
  • Page 42 Hardware Installation Option Connection White Blue Terminals Power - Master Station Black Yellow - External Music On Hold Power + Standard Station - External Ringer Green Front View Supplied Wall Plate Fit the handset retaining clip to the top cover of the keystation. •...

  • Page 43: Battery Backup

    Battery Backup Note: The battery back-up has not been formally released by Telstra at the time of publication Each Commander i keystation (Master or Standard) can be connected with a Battery Backup Unit (BBU) to keep the station functioning normally for up to two hours in the event of mains power failure.
  • Page 44 Hardware Installation The BBU is contained in one wall mounted plastic case (size 16 cm x 20 cm) and is connected in series between the system bus wall socket and the station. plugpack wall socket 2.5 m cable 1.5 m cable A BC D EF G H I...

  • Page 45: Installation And Connection

    Hardware Installation 6. Two RJ12 connectors: • [CN1] entry of the BUS cable plug from the system bus wallsocket • [CN2] 2.5 m cable to the station - factory fitted. 1 2 3 1-2 Battery Connected Operational condition Battery 6V, 1.2Ah 2-3 Battery Disconnected Factory setting For transport and storage...

  • Page 46: Analogue Facilities Unit (Afu)

    Hardware Installation 1. Open the BBU case and swap the jumper CN3 from position 2-3 to position 1-2: the LED should light steadily red. Close the case, taking care that the cable connected to CN2 passes through the small circular opening on the front side of BBU. If the LED does not light red then the battery voltage is low (below 5.6 Volts) and needs to be charged for about 13 hours before operation.

  • Page 47: Afu Fax Switch I+ Afu Only

    AFU Fax Switch i+ AFU only Note: The i+ AFU has not been formally released by Telstra at the time of publication. The AFU has fax switch functionality that allows inter-working between an answering machine and fax machine. If a call routed to the answering machine is a fax call then the AFU detects that the call is a fax call and automatically transfers the call to the fax machine.

  • Page 48: Door Station 749/4

    Hardware Installation This feature would typically be used when the office is unattended. Voice calls are recorded on the answering machine and fax calls are transferred to the fax machine. • The answering machine is connected to AFU extension A. •...

  • Page 49: Door Unlock

    Devices (Fax, Answering Machine, Door Station). Door Unlock The door unlock facility is provided using the following additional equipment: • Telstra Door Unlock Interface (727 / 29) • Plug Pack (749 / 40 AFU Plugpack) to power the Telstra Door Unlock Interface Telstra Customer Responsibility...

  • Page 50: External Paging

    External Paging Note: The external paging interface has not been formally released by Telstra at the time of publication The external paging interface connects to the AFU in the same manner as for the door station. There can only be one door station or external paging interface connected to the system.
  • Page 51 Hardware Installation • Feed the cable from the AFU and the cable to the external paging system through the hole in the rear cover and mount the cover to the wall. • Terminate the cable from the AFU to the outside terminals of the terminal block - polarity is unimportant.

  • Page 52: System Initialisation

    Hardware Installation System Initialisation Cabling Check • Ensure that the system bus is correctly cabled and terminated to the keystations and AFUs. • Ensure that the external lines are correctly cabled and terminated to the master stations. • Ensure that the system options are correctly cabled and terminated. Station Numbering •...

  • Page 53: Memory Clear

    Hardware Installation Memory Clear The memory of any keystation can be cleared from the keystation’s diagnostic menu. If you reset the memory on master station 1 all system programming will be reset to the factory default values. If you reset the memory on standard keystations then the standard keystation’s personal speed dial numbers will be cleared.

  • Page 54: Start-Up Of The Afu (Afu Numbering)

    Hardware Installation Start-Up of the AFU (AFU Numbering) It is necessary to assign an identity number to the AFU at the initial installation or whenever master station number 1 is replaced. This identity number automatically assigns station numbers to the analogue devices that connect to the AFU’s extensions.

  • Page 55: Commander I+ Product Service Manual - Issue

    Hardware Installation AFU 1 AFU 2 Station 9 Station # Station * Station 0 10. Replace the handset. The LED lights steadily. The internal dial tone is heard when the handset is lifted. 11. To change the AFU identity number (from AFU 1 to AFU 2 or vice versa), repeat steps 4 to 10 inclusive, as described above.

  • Page 56: Moving Office

    Hardware Installation same type. That is, Commander i to Commander i (phase 1 to phase 1) or Commander i+ to Commander i+ (phase 2 to phase 2). Note: Only Master stations of the same software version number should perform the Send Data operation otherwise corrupted programming data may occur.

  • Page 57: Chapter Four Programming

    Chapter Four Programming...

  • Page 58: Overview

    Chapter Four Programming Overview The configuration of the system is accessible from any connected keystation. There are three levels of programming available. • USER Programming - sets individual station options • ADMINISTRATION Programming - sets system options and features. • INSTALLATION Programming - configures the system. For a full list of default programming settings, refer to Appendix B, Factory Default Values.

  • Page 59: Programming Keys

    Programming Programming Keys The keys used during configuration are: • [i] Program key, used to enter the configuration mode, confirm menu options taken and also to confirm selected items. • [RLS] Used as an escape key. • [1 - #] Keypad, used for dialling telephone numbers, selecting stations for intercom calls, selecting speed-dial numbers (0 - 30) and for entering numbers when in...

  • Page 60: Menus

    Programming Menus If you press [i], the keystation is placed in configuration mode and the display shows the first menu (01: Repertory). With the [*] and [#] keys you can scroll backwards and forwards through the main menu items: Repertory Lock Enable/Disable User Admin...

  • Page 61: 03: User Programming

    Programming 03: User Programming The following programming procedures are pertinent only to the specific keystation on which you are operating. For full details on User Programming refer to the System User Guide. • Press [i] to access the User sub menus. To scroll up and down the sub menus, use the [*] and [#] keys.

  • Page 62: Headset Enable/Disable

    Programming • Dial the number to be stored and confirm by pressing [i]. 03u Headset Enable/Disable • Press [i] twice to enable (if disabled) or disable (if enabled) the Headset operation. The Default setting is: Disable 04u Paging Enable/Disable • Press [i] twice to enable (if disabled) or disable (if enabled) the receipt of paging calls.

  • Page 63: 04: Administration Programming

    Programming 04: Administration Programming The following procedures are to be undertaken by the System Administrator, as access is only made available upon entry of the administration password. For full details on Administration Programming please refer to the System User Guide. To Gain Access to the Administration Sub Menus: •...

  • Page 64: Pstn Line Access (Day/Night)

    Programming 03a PSTN Line Access (Day/Night) A PSTN line access status is allocated to each station, one for each available line. This procedure is to be carried out for both day and night modes of operation. There are three line access status values: Fully Restricted Access Semi Restricted Access (incoming calls only) No Restriction...

  • Page 65: Dss Extension Display

    Programming The Default setting for Day and Night at all twelve stations is: 0 • Press [i] and the Station Class programmed for Station 1 is displayed. • Select the desired station (01 - 12) by dialling the number or by using the [*] and [#] keys to scroll backwards and forwards.

  • Page 66: Send Data

    Programming the terminal (keystation or AFU extension). Note 3: DSS = Key corresponding to the first 8 Internal/Intercom Call Numbers. 06a Send Data This sub menu is used to transmit all system data from the Master station number 1 to the second Master station if equipped. This operation is for configuration backup only and can be initiated from any keystation.

  • Page 67: Ring Mode - Pstn (Day/Night)

    Programming 09a Ring Mode - PSTN (Day/Night) The ring mode for the PSTN lines is set for each station. There can be different ring modes for day and night modes of operation. The Default setting for Day and Night is: 111111111111 •...

  • Page 68: Serial Number

    11a Serial Number A remote maintenance serial number may be allocated to the system by the Telstra Commander Remote Access Centre. After approximately three seconds the serial number will be displayed. The Default setting for Serial number is: Not Applicable.

  • Page 69: 05: Installation Programming

    Programming 05: Installation Programming The following procedures can only be carried out after the installation password is entered. To Gain Access to the Installation Sub Menus: • Press [i] • Dial the four digit Installation password and press [i] to confirm. The first Installation sub menu is displayed •...

  • Page 70: Number Of External Pstn Lines

    Programming Two AFU ports (1 AFU only) Four AFU ports (2 AFUs) • Press [i] to confirm. 03i Number of External PSTN Lines The current number of external PSTN lines connected to the system is displayed. The Default setting is: 4 To change this number: •...

  • Page 71: Barred Std Prefixes

    Programming Each prefix can be up to four digits. • Press [i] to confirm the setting. 05i Barred STD Prefixes Ten STD prefixes can be stored on the system. Any station that is assigned a Call Barring Class of 2 or 3 will be barred from calling these prefixes (note that Call Barring Class 4 only permits calls to be made to common allowed prefixes).

  • Page 72: Common Allowed Prefixes

    Programming • Dial the appropriate Mobiles prefix for the selected location. Each prefix can be up to four digits. • Press [i] to confirm the setting. 07i Common Allowed Prefixes Eight Common Allowed prefixes can be stored on the system. These prefixes are to be considered as the only allowed prefixes for stations with a Call Barring Class 4, and allowed prefixes for stations with a Call Barring Class 1, 2 or 3.

  • Page 73: Pabx Access Digit

    Programming • Dial the appropriate digits for the selected line. MEANING OPTIONS Dial Mode 0 : Pulse 1 : Tone Connect to 0 : Exchange 1 : PABX Balance Impedance 0 : Long Line 1 : Short Line Gain setting 0 : High 1 : Low 0 : No detection...

  • Page 74: Install Password

    Programming • Press [i] to display the > prompt. • Dial 1, 2 or 3 to select the desired type of Music on Hold. Simple Tone Internal Music - 32 seconds of continuous digitised music External Music Source • Press [i] to confirm. The new setting will be displayed. If internal music is selected then the Music on Hold daughter board must be installed on Master station 1 for lines 1 and 2, and Master station 2 for lines 3 and 4.

  • Page 75: Devices (Fax, Answering Machine, Door Station)

    External Paging Interface The existing assignments, where appropriate, are displayed. Note: The fax switch option requires the i+ AFU which has not been formally released by Telstra at the time of publication. AFU 1 AFU 2 Station 9 Station #...

  • Page 76: Interdigit Time-Out

    Programming Character Meaning Assignment of internal number Position AFU 1 AFU 2 1 - F 2 - A Answering Machine 3 - D Door Station / External Paging • Press [i] to confirm. The new settings are displayed. For setting fax switch operation the answering machine and facsimile machine must be connected to the same AFU with the answering machine connected to extension A of the AFU and the facsimile machine connected to extension B of the AFU.

  • Page 77: Timer Door Opener

    Programming the AFU becomes fully transparent to the DTMF dialling from the telephone terminal. This can allow, for example, a continuation of outside DTMF dialling in transparent mode. The display shows the current time-out in seconds (three digits). The Default setting is: 010 •...

  • Page 78: Data Connection

    Programming 17i Data Connection This setting is used when connecting ‘non-voice’ terminals to the AFU interfaces. With such terminals (eg. Fax, modem) the DTMF Dialling is fully transparent from the outset (no interdigit timeout is set) and no intermediate tones are transmitted in case there are incoming calls on other lines during a conversation.
  • Page 79 Programming To Test Displays and Keyboard Keys: • Dial 1 to test the Display and Icons. All Icons and segments are activated for about two seconds. • Dial 2 to test the keyboard. Dial every key on the keyboard. Each key pressed is shown with a corresponding character on the Display.

  • Page 80: Help Desk Id

    • Dial 3 to return to the first Diagnostic menu or press [RLS] to exit from the Diagnostic Test Sequence. 20i Help Desk ID This facility allows the phone number of the Telstra Commander Remote Access Centre to be entered.. This permits the Commander i+ system to automatically answer incoming calls from the Telstra Commander Remote Access Centre.

  • Page 81: 06: Night Status (Enable/Disable )

    The Default setting is: Clear • Press [i] to display the > prompt. • Dial the phone number of the Telstra Commander Remote Access Centre. The phone number can display the wild card character ‘*’. The wild card character matches any single digit in the number thus allowing a range of line numbers to be used for calling into the system.

  • Page 82: Afu Programming Summary

    Programming AFU Programming Summary For every AFU you may modify a number of items. These are under the control of the Commander i+ Administration and Installation configuration menus, and are listed below. For full details on the programming procedures and default values, refer to Administration Programming and Installation Programming in this manual.
  • Page 84 Chapter Five Commander Customer Training...

  • Page 85: Chapter Five Commander User Training Strategy

    Background Commander user training has been a service strategy deployed by Telstra to create value to the customer on purchasing their system. Traditionally this training has been delivered by customer trainers either on site or in a classroom environment for larger Commander systems and by technicians for the smaller systems.

  • Page 86: Commander I+ User Training Policy

    Post Initial Training Support Any queries relating to the Commander user training can be referred to the Telstra Commander Remote Access Centre - 1800 809 882, Basic Customer Training Comparison for NT & i Commander NT132 &...

  • Page 87: System Administrator Training

    Customer Training System Administrator Training Core System Administrator Training • Outline the role and responsibilities of the System Administrator. • Passwords ⇒ demonstrate the method of accessing Administrator programming. ⇒ demonstrate the method of entering and exiting the Administrator programming mode. ⇒...

  • Page 88: Customer 'End User' Training

    FFS rates. Additional customer training post installation should be arranged by the customer by contacting the Telstra Commander Remote Access Centre on FREECALL 1800 809 882 or FREEFAX 1800 044 113. Page 5-4...

  • Page 89: Chapter Six Maintenance And Troubleshooting

    Chapter Six Maintenance and Troubleshooting...

  • Page 90: Introduction

    Chapter Six Maintenance and Troubleshooting Introduction This chapter provides the information necessary to maintain and troubleshoot the Commander i+ key stations and systems. Keystations Symptom Likely Causes Station does not power up (blank displays, Faulty plugpack or broken connection to the keyboard not operational).

  • Page 91: Exchange Lines

    Trouble Shooting & Maintenance Symptom Likely Causes Standard station originally shows no Station number has been already used by display, but when unplugged and plugged other station. back in display comes back. Noisy on • Clear the station number and renumber the internal paging.

  • Page 92: Master Station Replacement

    Trouble Shooting & Maintenance Symptom Likely Causes AFU is not connected to system bus. • Check 6-wire bus cord, bus wiring and termination. Analog station connected to AFU selects a Two AFUs in the system initialised with the line after dialling 0 but the line is noisy. same AFU number (eg “1”).

  • Page 94: Appendix A Installation Summary

    Appendix A Installation Summary...
  • Page 95 Appendix A Installation Summary - Brief Reminder For Successful Installation Wiring • The length of system bus wiring shall not exceed the length specified in this document. • Correct terminations must be used. Station Connection • Master station number 1 should be initialised first. Initially programming should be left as default.
  • Page 96 Installation Summary Door Station Connection • In 13i FAD of Install menu enter * in the third position for connection to AFU number 1 or # in the third position for AFU number 2. • Connect the door station to Port B of the AFU. •...
  • Page 97 Installation Summary Commander i Configuration Diagram Location: Master 2 / Master 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8 AFU 1 AFU 2 Bus Wiring Rules Star Wiring Rules Basic Star Extended Star Master Station Number Master station number 1 located Master station number 1 located...
  • Page 98 Installation Summary Programming Summary Sheet Administration Programming 02a - System Speed Dial 02a - System Speed Dial 03a - PSTN Line Access Night Line Station Number Station Number (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) 0 - Fully restricted 1 - Semi restricted (incoming calls only) 2 - Unrestricted...
  • Page 99 Installation Summary 05a - DSS Extension Display Station Number 09a - PSTN Ring mode Night Line Station Number Station Number (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) 1 - Immediate Ring 2 - Delayed Ring 3 - No Ring...
  • Page 100 Installation Summary Installation programming 01i No. of Stations 02i No. of AFU ports 03i No. of PSTN Lines Enter the number of keystations Enter the number of AFU ports Enter the number of PSTN lines 04i Barred ISD 05i Barred STD 06i Mobile Prefixes 07i Common Allowed Prefixes...
  • Page 101 Installation Summary 09i PABX Access Digits 10i PSTN MOH Source 1 - Simple tone Enter the PABX Access Codes 2 - Internal MOH (requires MOH card) 3 - External MOH 12i - Door Station Ring Assignment Night Station Number Station Number (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) 0 - Ring Disabled 1 - Ring Enabled...
  • Page 102 Appendix B Factory Default Values...
  • Page 103 Appendix B Factory Default Values Passwords Item Name Default Value User Password 0000 Administration Password 0000 Installation Password 6990 User Programming Item No. Item Name Default Value Repertory View (10 personal Clear and 20 system speed dial numbers) Station Lock (Disable / Enable) Unlock (station can make outside calls) Personal Speed Dial (max 10) Clear User Programmable Key...
  • Page 104 Installation Summary Item No. Item Name Default Value DSS Extension Display 123456789*0# Send Data Not Applicable User Password Reset Not Applicable Admin Password Not Applicable Ring Mode – PSTN (Day / 111111111111 (Day and Night) – Immediate Night) Ring Remote Report Clear Serial Number Clear...
  • Page 105 Item No. Item Name Default Value Devices (Internal Numbers) Clear Interdigit Time-out 010 seconds Timer Door Opener 05 seconds Type Door Station 0 - Commander type (1 - not used in Australia) Data Connection 0000 - Voice connection AFU Software Version Not applicable Keystation Diagnostics Not applicable...

  • Page 106: Serial Item

    Installation Summary Appendix C Commander i+ Serial / Item Numbers Commander i+ Product Service Manual - Issue 2 Page A - 5...
  • Page 107 Appendix C Commander i+ Serial / Item Numbers Serial/Item Description Alcatel Part No. 749/00001 Station, Master Commander i TS-i412-M 8CF 00058 7104 YY 749/00002 Station, Standard, Commander i TS-i412-S 8CF 00058 7105 YY 749/00003 Station, ISDN Master Commander i+ TS-i412-IM 8CF 00058 7106 YY 749/00004 Station, Door Commander i+ DS-i...
  • Page 108 Serial/Item Description Alcatel Part No. 749/00041 DSS Panel - Commander i 8CF 00058 7297 YY 749/00042 Station, Master Commander i+ TS-i412-M 8CF 00058 7325 YY 749/00043 Station, Standard Commander i+ TS-i412-S 8CF 00058 7326 YY 749/00046 Hookswitch Springs 3AU 30069 ABAA AA...
  • Page 109 Appendix D Commander i+ System User Guide...

  • Page 110: Serial Item

    ® Telstra Commander System User Guide Serial Item 749/025 Issue 2...
  • Page 111 Telstra Commander Remote Access Centre The Telstra Commander Remote Access Centre has been set up by Telstra to help you administer and maintain your Telstra Commander i+. Help Desk Documentation Support The Help Desk is staffed by If you find any problems with the...
  • Page 112 Remote Maintenance ..................5-5 Table of Contents 6. Programming ................6-1 Menus ....................... 6-2 1. Getting To Know Your Commander i+........1-1 01 Repertory...................... 6-2 Keystation Diagram....................1-2 02 Keystation Locking ..................6-3 Key Description ....................1-3 06 Night Status Enable/Disable ................. 6-4 Audible Signals....................1-4 03 User Programming ..................

  • Page 113: Getting To Know Your Commander I

    1. Getting To Know Your Commander i+...

  • Page 114: Keystation Diagram

    Getting To Know Your Commander i Keystation Diagram Key Description LINE Keys ICON Display This provides a display of system activities as To access external lines. Unused line keys can well as the status of the keystation. For more be programmed as one-touch speed dial keys. information, refer to Visual Signals on page 1- FUNCTION Keys RECALL Key...

  • Page 115: Audible Signals

    Getting To Know Your Commander i Audible Signals Call Barring SIGNAL MEANING Each station can be assigned one of five classes of call barring: Normal ring External call CLASS # MEANING Internal ring Intercom call Class 0 All calls permitted. Recall ring Call on hold for too long or an Class 1...

  • Page 116: Visual Signals

    Getting To Know Your Commander i Visual Signals The top display of the Commander i+ provides clock information as well as incoming call indication, active call status, and call duration. It is also used for programming purposes. The icon display provides an instantaneous view of the status of the system as well as the settings of the keystation.

  • Page 117: Answering Calls

    2. Answering Calls...

  • Page 118: Intercom Calls

    Answering Calls Intercom Calls Internal Paging Calls Announcements can be made through the speakers of idle keystations To Answer Intercom Calls Ringing at Your Keystation: pre-programmed to receive paging calls. • Hear the intercom ring signal. To Answer A Paging Call: The flashing icons below indicate an intercom call from station number •...

  • Page 119: External Calls

    Answering Calls External Calls To Answer An External Call: • Hear the incoming ring signal • Lift the handset of the ringing station or lift the handset and press flashing line key of another station. The icon shows an incoming call on line 1. PSTN System: Line 1 ringing Each station can be programmed to have an instant ring, delayed ring or...

  • Page 120: Making Calls

    3. Making Calls...

  • Page 121: Intercom Calls

    Making Calls Intercom Calls Paging Calls It is possible to have three simultaneous internal calls if the system is To Make An Internal Paging Call: configured for two external lines, two simultaneous internal calls in the • Lift the handset if handset mode is desired. case of three external lines, and only one internal call where there is a •...

  • Page 122: Door Station Calls

    Making Calls • Press a free [LINE] and wait for dial tone. Door Station Calls • Press [REDIAL]. To Call The Door Station: • Speak when the called party answers. • Lift the handset if handset mode is desired. Speed Dialling •...

  • Page 123: Call Handling

    4. Call Handling...

  • Page 124: Holding Calls

    Call Handling Holding Calls To Place An External Call On Common Hold: • Ask the external party to wait. Line 2 Reverting • Press [HOLD] Intercom dial tone is heard after placing a call on hold. Held-line icon appears on every To Place An External Call On Exclusive Hold: station and the held party hears •...

  • Page 125: Transferring Calls

    Call Handling Outside party is automatically put on exclusive hold and cannot be retrieved by any other station. • Make your inquiry. At the transferred keystation the call is presented as an incoming call and the display indicates which station is transferring the call. •...

  • Page 126: Conference Calls

    Call Handling To Set Up A Conference Call With Two External Parties: Station 1 has picked up the • Ask external party to wait. transferred call on line 2 • Press a free [LINE]. • Make call to second external party . •...

  • Page 127: Other Facilities

    5. Other Facilities...

  • Page 128: Message Wait

    Other Facilities Message Wait PSTN Decadic to Tone Signalling An intercom caller can leave a visual message on another keystation to To Activate Tone Signalling On A PSTN Decadic Line: call back. • Press a free [LINE]. To Leave A Message Wait On Another Keystation: •...

  • Page 129: Microphone Mute

    [1-8] of the monitoring keystation available and the first master keystation in your system is idle. If you wish to continue talking to a Telstra representative during the remote maintenance session you will need to call the Telstra Commander Remote Access Centre on a line other than Line 1.
  • Page 130 Conversation With The Telstra Commander Remote Access Centre: Remote Maintenance is now in progress • Place a call to the Telstra Commander Remote Access Centre using a line other than Line 1. • Follow the instructions of the Telstra representative.

  • Page 131: Programming

    6. Programming...

  • Page 132: Menus

    Programming • Press [RLS] twice to exit. Menus Programming of the Commander i+ is accessible at any connected 02 Keystation Locking keystation. There are three passwords for the different levels of A keystation can be prevented from making all external calls other than programming;...

  • Page 133: Night Status Enable/Disable

    Programming 06 Night Status Enable/Disable 03 User Programming The Night Status allows a system to have a different set of call The following programming procedures can be performed at any distribution and station configuration for night-time operation. It is Commander i+ keystation. The settings are unique to each keystation. generally used for after hours operation, or whenever the office is not 01u Personal Speed Dial Numbers staffed.

  • Page 134: One-Touch Speed Dial Numbers

    Programming speed dial stored should be recorded on the speed dial directory card 03u Headset Enable/Disable attached to the underside of every keystation. A keystation handset may be replaced by a suitable Austel permitted Note: Pressing [REDIAL] will store a pause, [RECALL] will store a headset.

  • Page 135: Password

    Programming • Press [i] twice to change the setting. 06u Call Waiting Enable/Disable 04uPaging Disable A keystation can be programmed so that it does not receive the call • Press [RLS] three times to exit. waiting tone when a second call (external or internal) arrives at the keystation.

  • Page 136: Administration Programming

    Programming 04 Administration Programming 02a System Speed Dial Numbers A maximum of twenty system speed dial telephone numbers may be The following programming procedures can be performed at any stored. These can be accessed by any station. The maximum size for any Commander i+ keystation, provided that the Administration password or number is twenty four digits.

  • Page 137: Line Access - Pstn

    Programming • Press [RLS] four times to exit. • Enter the appropriate setting for the >110222111022 twelve stations. 03a Line Access - PSTN You must enter twelve values even though you may not have twelve A PSTN line access status is allocated to each station, one for each of the stations.

  • Page 138: Dss Extension Display

    Programming • Enter four digit administration password If the password is incorrect, the Admin menu is displayed. Press [i] 01aSet Time: 16:24 and re-enter correct password or press [RLS] to exit. and press [i]. • Enter 04 to go to the Station Class option. 04aStation class D If the password is incorrect, the Admin menu is displayed.

  • Page 139: User Password Reset

    Programming • Enter four digit administration password • Press [RLS] three times to exit. 01aSet Time: 16:24 and press [i]. 08a Administration Password If the password is incorrect, the Admin menu is displayed. Press [i] and re-enter correct password or press [RLS] to exit. To Set The Administration Password: •...

  • Page 140: Ring Mode - Pstn

    Programming 09a Ring Mode - PSTN You must enter twelve values, even though you may not have twelve stations. If any of the entered numbers is invalid, the original setting The ring mode is allocated to each station, one for each of the available for that station will be retained.

  • Page 141: Serial Number

    11a Serial Number Pass: A remote maintenance serial number may be allocated to the system by • Enter four digit Administration the Telstra Commander Remote Access Centre. 01aSet Time:16:24 password and press [i]. To Display The Remote Maintenance Serial Number: If the password is incorrect, the Admin menu is displayed.
  • Page 142 Appendix F Commander i+ AFU User Guide...
  • Page 143 ® Telstra Commander Analogue Facilities Unit User Guide Serial Item 749/35 Issue 2...

  • Page 144: For Safety Reasons, Commander I Must Be

    Table of Contents Remote Access Centre 1. Introduction ................1-1 Introduction ....................... 1-2 The Telstra Commander Remote Access Centre has been set up by Telstra to Main Characteristics..................1-2 help you administer and maintain your Telstra Commander i+. Main Features....................1-2 Audible Signals ....................

  • Page 145: Introduction

    1. Introduction...

  • Page 146: Main Characteristics

    Introduction To provide a station with the ability to dial the twenty system common Introduction speed dial numbers, each number made up of a maximum of 24 digits. This manual describes the operating instructions for the Commander i • Night Service Analogue Facilities Unit (AFU).

  • Page 147: Audible Signals

    Introduction Audible Signals Ring Type Call Type Double ring External call or transferred call reverting Fast single ring Internal call Slow single ring Door station call Single tone repeated through Call waiting handset Commander i+ AFU User Guide - Issue 2 Page 1-4 Page 1-5...

  • Page 148: How To Use The Afu

    2. How To Use The AFU...

  • Page 149: Foreword

    How To Use The AFU Foreword External Calls When you lift the handset, you will hear a continuous tone. This is the To Make an External Call: internal dial tone. At this point it is possible to make: • Lift the handset and listen for internal dial tone. •...

  • Page 150: To Resume An External Call That Is On Hold

    How To Use The AFU To Resume an External Call that is On Hold: Speed Dialling • Pick up the handset. You can dial on both direct external and PABX lines, a repertory number • Wait for the internal dial tone. stored in the System Speed Dial (numbered from 11 to 30).

  • Page 151: Dialling Facilities

    How To Use The AFU Dialling Facilities To Continue Dialling After a Delay When you are in the middle of dialling an external number and have paused longer than the interdigit time-out, carry out the following instructions. If the External Line is Tone (DTMF): •...
  • Page 152 3. AFU Quick Reference Card...

  • Page 153: Afu Quick Reference Card

    Quick Reference Card AFU Quick Reference Card Dial * Making Calls Holding Calls Ask outside caller to wait To Make an External Call on a Press [RECALL] key and listen for Direct External Line: internal dial tone Lift handset and listen for internal dial Dial 1 tone To Recover A Call on Hold:...
  • Page 154 Installation Summary Appendix G Technical Bulletins Commander i+ Product Service Manual - Issue 2 Page A - 9...
  • Page 155 RECALL D EF H O L D G H I M N O D N D REDI AL PQ RS TU V W XYZ VO L+ /- I N T M U TE/ AA H F/G L Technical Bulletin BULLETIN No.9 January 1997 No.
  • Page 156 Technical Bulletin Ref: i1000 DOCUMENTS INCLUDED IN THIS BULLETIN: DATE EQUIPMENT TOPIC REFERENCE 13.1.97 Commander i Potential Faint Reception i1000 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Series 9 January 1997...
  • Page 157 Technical Bulletin Ref: i1000 13.1.98 Commander i Potential Faint Reception Introduction There have been isolated cases of Commander i customers experiencing faint reception. Programming In the vast majority of cases these difficulties can be overcome by changing programming data. The programming area to check is: 05 install 08i line settings ( refer to page 4 - 12 of System Installation Manual )
  • Page 158 Although the programming changes will work in most circumstances, there may still be occasions where the faint reception is still a problem. In these cases please contact the Telstra Commander Remote Access Centre on 1800 809 881 for further help. The Future Work is being done with the manufacturer to assess whether any changes to default data are required at manufacture.
  • Page 159 TELSTRA IN CONFIDENCE RECALL D EF H O L D G H I M N O D N D REDI AL PQ RS TU V W XYZ VO L+ /- I N T M U TE/ AA H F/G L Technical Bulletin BULLETIN No.
  • Page 160 Technical Bulletin Ref: i1001 No. of pages, including this one: 3 DOCUMENTS INCLUDED IN THIS BULLETIN: DATE EQUIPMENT TOPIC REFERENCE 3.3.97 Commander i Modification to improve i1001 Receive Level Volume This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Series 17 February 1997...
  • Page 161 It should be noted that less than 10% of installations have experienced this difficulty, however wherever possible Telstra will continue to develop and enhance its products. This bulletin addresses the process on how to handle customers who require higher than normal Handset Receive Volume.
  • Page 162 Technical Bulletin Ref: i1001 (refer to page 4 - 12 of System Installation Manual) Current default data is: 101100* *note that this default data has changed since the manuals were printed. Remember to change the setting for each line. The ‘1’ in positions 3 & 4 of this string represent: Balance Impedance: 1: Short Line Gain Setting: 1: Low ( PABX ) By changing one or both of these settings to ‘0’...
  • Page 163 Ref: i1001 Step 2 Handset Improvements Existing customers who may require more receive volume must have their details referred to the Telstra Commander Remote Access Centre (TCRAC). These customers will be logged onto a database and when Handset change-over stock is available it will be sent out to them. The customer will have the option of changing handsets themselves or if requested a technician may be despatched to do this.
  • Page 164 TELSTRA IN CONFIDENCE RECALL D EF H O L D G H I M N O D N D REDI AL PQ RS TU V W XYZ VO L+ /- I N T M U TE/ AA H F/G L...
  • Page 165 Technical Bulletin Ref: i1003 May 1997 No. of pages, including this one: 2 DOCUMENTS INCLUDED IN THIS BULLETIN: DATE EQUIPMENT TOPIC REFERENCE 28.5.97 Commander i Station Based Amplifiers i1003 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Series 27 May 1997...
  • Page 166 Phase 2 Commander i stations will be completely compatible with the Station Based Amplifier. For further information please contact the Telstra Commander Remote Access Centre on This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 167 Technical Bulletin Ref: i1003 1800 809 881. This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Series 27 May 1997...
  • Page 168 TELSTRA IN CONFIDENCE RECALL D EF H O L D G H I M N O D N D REDI AL PQ RS TU V W XYZ VO L+ /- I N T M U TE/ AA H F/G L...
  • Page 169 Technical Bulletin Ref: i1004 June 1997 No. of pages, including this one: 2 DOCUMENTS INCLUDED IN THIS BULLETIN: DATE EQUIPMENT TOPIC REFERENCE 11.6.97 Commander i Maintenance Serial i1004 & Item Update This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Series 35 June 1997...
  • Page 170 SLT extension Quick Reference Card 749/37 ADAPTOR _ AC KEYSTATION POWER Master & Standard Keystation Power Supply Plug Pack _____________________________________________________________________________________ _________________________This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 84017857 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 171 Station DSS panel plastic cover These parts are available via the normal parts ordering process. For further information please contact the Telstra Commander Remote Access Centre on 1800 809 881. This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 172 I N T M U TE/ AA H F/G L Commander i Technical Bulletin BULLETIN No. 57 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 STRICTLY FOR TELSTRA STAFF ONLY...
  • Page 173 REFERENCE 4.12.98 Commander i Phase 1 Switch hook i1007 Spring Replacement 749/46 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 57 January 1998 STRICTLY FOR TELSTRA STAFF ONLY...
  • Page 174 1. Disconnect all cords to the back of the station. 2. Remove the 2 phillips head screws in the base of the station. _____________________________________________________________________________________ _________________________This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 84017857 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 175 9. Reassemble the station using steps 1 & 2 in reverse order and test the station for correct operation both offhook using the handpiece and on hook in handsfree. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881...
  • Page 176 I N T M U TE/ AA H F/G L Commander i Technical Bulletin BULLETIN No. 59 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 STRICTLY FOR TELSTRA STAFF ONLY...
  • Page 177 REFERENCE 29.1.98 Commander i Reinstallation of i1008 Music on Hold cards This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 59 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 178 2. Remove the 2 phillips head screws in the base of the station. This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 59 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 179 7. Once assembled connect the Master station to the bus and test for Music on hold by placing an external call on hold and correct operation of all other facilities. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881...
  • Page 180 C L I Master Station PBA MOH Board 3-pin connector 4-pin connector This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 59 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 181 Technical Bulletin Ref: i1008 TELSTRA IN CONFIDENCE For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648...
  • Page 182 I N T M U TE/ AA H F/G L Commander i Technical Bulletin BULLETIN No. 60 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 STRICTLY FOR TELSTRA STAFF ONLY...
  • Page 183 REFERENCE 9.2.98 Commander i Transfer of data i1009 between Master stations This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 60 February 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 184 & ‘OK’ is displayed on Master station 1 press release, now disconnect This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 60 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 185 (Station Diagnostics) on Master station 2 and renumber as DSS 1, now install the replacement station as DSS 2 and test System for correct operation. This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8202 9648 Bulletin 60 February 1998 STRICTLY FOR TELSTRA STAFF USE ONLY...
  • Page 186 Phase 1). Data corruption will occur if this warning is ignored This can also affect System operation at a later date that will cause additional rework and cost. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881...
  • Page 187 I N T M U TE/ AA H F/G L Commander i+ Technical Bulletin BULLETIN No. 62 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8401 7857 STRICTLY FOR TELSTRA STAFF ONLY...
  • Page 188 2.3.98 Commander i+ Release i1010 For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8401 7857 Bulletin 62...
  • Page 189 • Standard and Master stations can have the station lock facility enabled. • Standard and Master stations can have the headset facility enabled. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 190 Station number 2 only. Intermittently calls can not be hung up from Station number 2 only. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 191 Note: Replacement of a Commander “i+” Master station with another Commander “i+” Master station does not require the new full AFU initialisation. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 192 Technical Bulletin Ref: i1010 TELSTRA IN CONFIDENCE For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan Pearson (08) 8401 7857...
  • Page 193 AFU & Identity Number Port A Station Number Port B Station Number For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...
  • Page 194 Phase 2 Installations have been identified (using S*Plus) and these sites will all be replaced as soon as possible, at no charge to the Customer or Telstra. This will increase the Install workload in the short term but will reduce Maintenance visits and improve product reliability in the long run.
  • Page 195 Note: The Station Based Amplifier 727/34 will function correctly with the Commander “i+” Standard Station. For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training, Commander Sales Operations - Susan...

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