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Quadrox WebCCTV Installation Manual

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WebCCTV
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Summary of Contents for Quadrox WebCCTV

  • Page 1 Installation Manual WebCCTV Let’s make things safer!

  • Page 2: Table Of Contents

    Adjusting screen resolution................................23 CCTV .................................. 24 IN THE NETWORK 2.4.1 Network overview .................................... 24 2.4.2 Connecting WebCCTV to the local network ........................... 25 2.4.3 Assigning IP address..................................26 2.4.4 Firewall configuration ..................................26 2.4.5 Connecting a client..................................29 2.4.5.1 Minimum client requirements ..............................
  • Page 3 X) ..............................53 IDEO LIENT OMPONENT CTIVE ................................... 55 HANGING NETWORK PORTS 4.3.1 Changing WebCCTV video ports ..............................55 4.3.2 Changing TCP port ..................................55 4.3.3 Changing remote desktop port................................ 56 CCTV ............................56 POWER ON AFTER POWER FAILURE ............................. 56...
  • Page 4 WebCCTV Installation Manual 7.3.3 How to contact Quadrox ................................. 82 7.3.4 How to allow remotely access to your WebCCTV by Quadrox support ..................82 APPENDICES......................................83 Version 4.3 Series...

  • Page 5: Introduction

    Network Video Recorder (NVR) or Digital Video Recorder (DVR): local digital recording, multiplexing and simultaneous transmission of the video via existing networks (TCP/IP). To a standard WebCCTV, up to 20 cameras can be permanently recorded while multiple operators at different locations on the network are accessing the WebCCTV device.

  • Page 6: Equipment Checklist

    Internet browser is connected to WebCCTV and someone is live-viewing images from one or more cameras. 1.1 Equipment checklist Carefully unpack your WebCCTV and check for the presence of all items listed below. 1.1.1 Hardware...

  • Page 7: Hardware Overview

    WebCCTV Installation Manual 1.2 Hardware overview Typically a WebCCTV system is based on the HP DC7900 Workstation and is equipped with the following components. If a newer model is available in your region, this model will be shipped. Processor Intel Core2Duo E7400 @ 2.80GHz or higher...

  • Page 8: The Grand Tour

    WebCCTV Installation Manual 1.3 The grand tour This chapter helps you to become familiar with all components of the WebCCTV before you begin to operate. 1.3.1 Front side The figure below shows the front side of the WebCCTV: WebCCTV Front Side Screen Power button.

  • Page 9: Back Side

    WebCCTV Back Side Screen AC In 115V/230V. AC power cord is connected to this socket. Use only the power cord that is supplied with WebCCTV. Using the wrong power cord may damage your WebCCTV. Cooling fan. It is used for WebCCTV power supply cooling.

  • Page 10: Getting Started

    It is also a good practice to place the WebCCTV in the middle of the cabinet to maximize air flow.

  • Page 11: Placement Conditions

    Position the WebCCTV and peripheral devices to provide comfort and safety. Set the WebCCTV on a flat surface at a comfortable height and distance. If the monitor is connected it should be no higher than eye level to avoid eyestrain.

  • Page 12: Physical Connections

    WebCCTV Installation Manual 2.2 Physical connections 2.2.1 Connecting power cord To connect your WebCCTV to the AC network, you need to connect the power cord that is supplied with WebCCTV. Connect the power cord as shown in the figure below: Connecting Power Cord Screen 2.2.2 Connecting monitor...

  • Page 13: Connecting Keyboard And Mouse

    Connect a mouse and keyboard as shown in the figure below: Connecting Keyboard and Mouse Screen 2.2.4 Connecting Ethernet cable To add your WebCCTV to the local network (LAN) you need to connect an Ethernet (LAN) cable. Connect the Ethernet cable as shown in the figure below: Connecting Ethernet Cable Screen Version 4.3 Series...

  • Page 14: Starting Up For The First Time

    Second it starts loading the Windows XPe operating system 3. After about 1.5 to 2 minutes, the WebCCTV should be fully started. The first time you turn on the power of your WebCCTV, its initial screen will be the Windows XPe logon screen.

  • Page 15: Turning Power Off Or Restarting

    Because a WebCCTV is constantly recording (24h) activity video on the disk, the hard disk is used very frequently. If a user shuts down the WebCCTV while it is writing to the hard disk, there is always a danger of damaging the hard disk. This may result in having an unbootable WebCCTV afterwards.

  • Page 16: Desktop Icons Overview

    WebCCTV’s video server. If the video server is already started, double-clicking doesn’t change anything. Stop Video Server. By double-clicking this icon, the user can stop the WebCCTV’s video server. If the video server is already stopped, double-clicking doesn’t change anything.

  • Page 17: Changing Password

    Optional Components. This folder contains links to the setup files for the Alarm Component, Remote POS monitor, etc. Support. A folder that contains a few support tools to administer the WebCCTV server application such as the Event Viewer, Registry editor, etc.
  • Page 18 When you change the Administrator password in Windows, the Administrator password of the WebCCTV application is automatically changed to this password. This means also that when you change your password in the WebCCTV application, that your Windows password will be changed automatically!

  • Page 19: Setting Time

    WebCCTV Installation Manual 2.3.5 Setting time For the WebCCTV to function properly, it is very important to use the applicable Time Zone setting. This can be done in two ways, or by the WebCCTV application configuration (See WebCCTV User Manual Chapter 3.3.10 Time Synchronisation), or by the Windows XPe OS configuration.

  • Page 20: Through Xpe Os

    Synchronize your computer time with the atomic clock on the Internet for the best time accuracy. Optionally the installer/user can configure a WebCCTV to synchronize its time and date automatically on a regular basis using a so-called ‘Time Server’. These special servers exist often on bigger corporate networks or on the Internet.

  • Page 21: Changing Keyboard Settings

    Enter the name or IP-address of a known time server into the 'Server' edit box. Note that when using a name in the IP-address settings of the WebCCTV server, a correct DNS IP-address should be supplied. Otherwise this name will never be resolved/found.
  • Page 22 WebCCTV Installation Manual In the Text services and Input languages dialog, add the desired keyboard layout. After adding the new keyboard layout, delete the other keyboard layouts. Use the ‘Default Input Language’ combo box to select the keyboard layout you added.

  • Page 23: Adjusting Screen Resolution

    WebCCTV Installation Manual 2.3.7 Adjusting screen resolution To adjust the screen resolution, follow the steps below: Click Start-> Settings-> Control panel-> Display. On the Settings tab, under Screen resolution, drag the slider, and then click Apply. When prompted to apply the settings, click OK. Your screen will turn black for a moment.

  • Page 24: Webcctv In The Network

    To configure your network camera, please refer to the manufacturer’s manual supplied with the network camera. To add a network camera to WebCCTV, refer to the Camera Wizard chapter in the WebCCTV User manual. Please note that a list of all supported cameras may be found in Appendix C.

  • Page 25: Connecting Webcctv To The Local Network

    WebCCTV Installation Manual 2.4.2 Connecting WebCCTV to the local network When you start your WebCCTV, Windows XPe detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start.

  • Page 26: Assigning Ip Address

    An IP address for each network adapter installed on the computer. The Subnet mask corresponding to each network adapter's local network. In order to facilitate remote connections to WebCCTV, it is recommended you use a static IP-address. To manually configure an IP address, follow the steps below: Click Start->Settings->Control Panel.
  • Page 27 (commands, video, web-pages, etc …) back and forth. The network language that the WebCCTV uses is called TCP/IP. This is not a unique language but a family of related network languages, called network protocols. These TCP/IP protocols are the network protocols used on the Internet and on most networks throughout the world today.
  • Page 28 These situations are explained in more detail in the section on how to connect your WebCCTV to the internet. If a user on a corporate network wants to connect to a WebCCTV on another network, a logical combination of these two situations can be applied.

  • Page 29: Connecting A Client

    2.4.5.2 Client configuration Hardware video acceleration In order to enjoy all the features of WebCCTV, the hardware acceleration of your video card needs to be enabled. 1. Right click on the desktop and choose properties.
  • Page 30 WebCCTV Installation Manual Display Properties Screen 3. Choose the Troubleshooting tab and put the hardware acceleration to Full. Troubleshooting Tab Screen Version 4.3 Series...
  • Page 31 2. Go to the Tools Menu. Choose Internet Options. 3. Go to the Security Tab. 4. Click the Sites button, deselect the https checkbox and add your WebCCTV to the trusted sites list. Click OK. 5. Click the Custom level button at the bottom.

  • Page 32: Connecting Webcctv To The Internet

    2.4.6 Connecting WebCCTV to the Internet 2.4.6.1 Creating a network connection When you start your WebCCTV, Windows XPe detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start.

  • Page 33: Router And Firewall

    WebCCTV. So the router needs to know the local IP address on the corporate network of the WebCCTV. Configurations for different brands and models of routers in the...
  • Page 34 WebCCTV Installation Manual ipconfig – utility to see computer IP properties ipconfig /release – release the current IP address – need DHCP enabled ipconfig /renew – renew the IP address by telling the router that it needs DHCP enabled ipconfig /all – show all IP config properties ipconfig /? –...

  • Page 35: Configuring Firewall

    4 ports extra. The first port in the range should be even. Let’s apply this to the two situations in which a WebCCTV is accessed over the Internet. The blue, yellow and red arrows in the following diagrams indicate the direction of the initial network connection request, and thus the direction in which the ports should be opened in the firewall.
  • Page 36 Situation 2 – A user on the Internet wants to access a WebCCTV on a corporate network The user is connected to the internet and wants to access a WebCCTV, which is located on a corporate LAN (Local Area Network). The main concern is: will the corporate firewall allow the incoming WebCCTV network traffic? The client computer makes the initial connection to the WebCCTV server.

  • Page 37: Testing Webcctv

    Operating System. 3. When accessing the WebCCTV video server application from a client PC for the first time, Internet Explorer will ask you to install and run an ActiveX component (Video Client Component).

  • Page 38: Remote Client Test

    4. A welcome screen should now appear, and you will be prompted for a Login and Password. After filling in Logon and Password you should be logged on to the WebCCTV Web Application. ‘http://192.168.100.1/’ is the factory default IP-address for the EU version of WebCCTV.

  • Page 39: Operator Mode

    Operating System: ‘Administrator’ and ‘Operator’. When logging on as: ‘Administrator’: The installer/user has full control over all configurations of a WebCCTV. There is an icon on the desktop that enables an installer/user to switch the WebCCTV into Operator (restricted) mode (see below).

  • Page 40: Automatic Logon As Operator

    WebCCTV Installation Manual 2.6.3 Automatic logon as Operator In an installation where you are going to leave the configured WebCCTV unit in Operator mode, make sure that after restarting the WebCCTV it returns to the Operator mode automatically. To do this, follow the steps below: 1.

  • Page 41: Upgrading And Restoring Webcctv

    2. The WebCCTV doesn’t start anymore or gives constant errors while trying to boot. 3. The WebCCTV has been infected (although this is not likely) by one or more advanced viruses. If this were to happen, it is best to start from a clean system rather than to try to get rid of all of them without any damage to your system.
  • Page 42 Quadrox logo on the screen, which contains the red line Recovery DVD. After the WebCCTV is fully booted from the Recovery DVD, you will see a menu installation menu with two buttons – Install and Reboot will appear: 1.

  • Page 43: Advanced Topics

    WESTERN DIGITAL: www.westerndigital.com 8. Close the top cover. 9. Turn on the power of the WebCCTV and make sure that the message that a new hard disk drive is detected appears. You will be asked to press F1 to save the settings.

  • Page 44: Configuring Added Hard Disk

    Adding a hard disk to the Windows Operating System can be done in multiple ways. We will discuss the two most used scenarios when speaking about WebCCTV: Single Disk Extension: Two or more disks are merged to one disk for the Operating System.
  • Page 45 WebCCTV Installation Manual and the new disk Disk 1 which is Unallocated and still Unknown. In case the disk is not yet initialized (see screenshot), initialize the disk by clicking right on Disk 1 and selecting Initi. Computer Management Screen 5.

  • Page 46: Multiple Logical Disks

    WebCCTV Installation Manual 4.1.2.1 Multiple Logical Disks Before proceeding, make sure you followed all steps from chapter 4.1.2. Configuring added hard disk. Please follow now the steps below: 1. Right click on the unallocated section and select New Partition… 2. Follow the wizard and select Primary partition.
  • Page 47 4. Select Perform a quick format and assign a Volume Label. Then click Finish. Your hard disk was added. If everything went fine, you will see a screen similar to the one below. To add this new volume in the WebCCTV application, check 3.3.4 Storage Manager in the User Manual. Version 4.3 Series...

  • Page 48: Single Disk Extension

    WebCCTV Installation Manual 4.1.2.2 Single Disk Extension Before proceeding, make sure you followed all steps from chapter 4.1.2. Configuring added hard disk. Please follow now the steps below: 1. Right-click Disk 0 and select ‘Convert to Dynamic Disk …’ from the popup menu.
  • Page 49 WebCCTV Installation Manual 3. In the Disks to Convert window, you see an overview of what has been selected. Click Convert to confirm. Choosing Disk to Convert Window Screen 4. In the Disk Management window, click Yes to confirm again.
  • Page 50 WebCCTV Installation Manual 7. After the WebCCTV has restarted, logon again as Administrator and open the Computer Management application again. Select Disk Management from the left pane. In the right pane, right click Storage (D:) and select ‘Extended Volume…’ on the popup menu.
  • Page 51 WebCCTV Installation Manual 9. In the Extended Volume Wizard, select Disk 1 in the Available listbox. Click Add >. Extend Volume Wizard Screen 10. In the Extended Volume Wizard, Disk 1 has moved to the Selected list box. Click Next > to continue.
  • Page 52 WebCCTV Installation Manual 12. Eventually the Computer Management windows should look like this picture. Note that the capacity of Storage (D:) is now the sum of a part of physical Disk 0 and the whole physical Disk 1. Computer Management Screen...

  • Page 53: Video Client Component (Activex)

    An ActiveX control can be integrated into various environments like a web page. When an ActiveX is integrated into a web page as in the WebCCTV web application, the first time a client machine accesses this web page with Internet Explorer the ActiveX needs to be downloaded and installed on the client machine.
  • Page 54 WebCCTV Installation Manual The installation of the Video Client Component is (semi) automated. When connecting the first time to WebCCTV, a special screen will be shown. Please follow the instructions: ActiveX Installation Screen If necessary, the installation manual and setup of the component can be found in the support section of www.webcctv.com.

  • Page 55: Changing Network Ports

    4.3.1 Changing WebCCTV video ports WebCCTV ships with the default UDP port range set to 4096 – 4223, which are used for video streaming. You may either decrease or increase this range, for that purpose you should change the amount of opened UDP port on your router, firewall and on WebCCTV itself. To change WebCCTV UDP ports go to Settings->Network Settings.

  • Page 56: Changing Remote Desktop Port

    4.3.3 Changing remote desktop port WebCCTV ships with the default remote port set to 3389 that should be forwarded in your router in order to be able to access the unit via remote desktop. If this port needs to be changed, follow the steps below.
  • Page 57 ActiveX controls (which are installed during the first switching to the camera in Live view) and not the WebCCTV ActiveX and is grabbed from the camera directly a new port for the camera ActiveX controls should be configured as follows: Assume that 192.168.1.1 is the camera internal ip-address;...

  • Page 58: Storage / Bandwidth Considerations

    WebCCTV Installation Manual 5 Storage / Bandwidth considerations Digital video that captures several days or weeks comprises a massive amount of data. If you want to store this data or stream the video over a network, there is a need to reduce the size, because storage devices (hard disks) and networks are limited in capacity.
  • Page 59 WebCCTV Installation Manual Example: 5 fps of full D1 PAL video: Bit rate = 768 x 576 pixels/frame x 5 frames/second x 24 bits/pixel = 53084160 bits/second = 50,6 Mbps To illustrate the amount of data that this figure represents, let’s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk.

  • Page 60: Factors That Influence Bit Rate And Video Quality

    WebCCTV Installation Manual 5.2 Factors that influence bit rate and video quality There are several factors that have an influence on the amount of data (bit rate), the quality of the video and the performance of the video recorder. The most important factors are explained in this section.

  • Page 61: Resolution

    Postage stamp format (192x122). This resolution is offered by some of Quadrox competitors. At this image size however, most of the information in the image is lost. At best, one would be able to count the number of people in the image, but there is no hope for e.g.

  • Page 62: Frame Rate

    Keep in mind that choosing a higher resolution also means putting a higher load on your WebCCTV and may reduce its performance. Bigger images need more internal resources like memory and processing time. 5.2.3 Frame rate When choosing a resolution, we reduce the amount of data by reducing the size of an image.

  • Page 63: Differential" Live Streaming

    This allows us to stream high quality video over a lower quality bandwidth. If you want to remotely access the WebCCTV video server over the Internet, it is highly recommended to use differential streaming. Another possibility is using Low Bandwidth streaming.

  • Page 64: Security Policy

    Secondly, the details of the security policy are outlined. To sum it up in a single sentence, the policy amounts to this: We will lock down WebCCTV as much as possible, leaving as few places as possible where an attack could occur, and securing the remaining places as much as possible.

  • Page 65: Proper Use Of Webcctv

    WebCCTV Installation Manual 6.1 Proper use of WebCCTV WebCCTV is a dedicated system that should be used solely for the purpose of video recording and surveillance. Since WebCCTV has Windows XP Embedded as its operating system, it can be accessed locally and used as a normal PC. This should be avoided as much as possible, as it might prevent proper operation of the WebCCTV.

  • Page 66: Security Policy

    WebCCTV Installation Manual 6.2 Security policy At the start of this section, let’s reiterate the basic premise of the WebCCTV security policy: We will lock down WebCCTV as much as possible, leaving as few places as possible where an attack could occur, and securing the remaining places as much as possible.
  • Page 67 Quadrox support people regarding passwords of customers. First of all, by default Quadrox does not know any passwords of machines in the field. Since we use the operating system for authentication, there is no way in which we can retrieve a password, for any reason.

  • Page 68: Operator Mode

    6.2.2 Operator mode When logging in to the machine in Operator mode (Windows login, not the WebCCTV user interface), the user can only see the local interface of WebCCTV. All other direct interaction with the system is disabled. Nothing changes for remote access to WebCCTV.

  • Page 69: Dedicated Network Versus Integration With The Corporate Network

    Quadrox. The choice depends on your performance, cost and security needs. 6.2.4.2 Internet Connection When WebCCTV is in a LAN, the number of network nodes from which an attack can originate is at most a couple of hundred. When WebCCTV is connected to the Internet, this number rises to millions.

  • Page 70: Firewall

    WebCCTV Installation Manual 6.2.4.4 Firewall A critical element in WebCCTV security is the firewall. A firewall is a piece of software that basically allows only a limited number of applications to use the network. WebCCTV uses Microsoft firewall, which is enabled by default in the operating system. It is a basic firewall with limited functionality, but non the less effective for our goals.

  • Page 71: Vpn

    Only one application remains, namely the web server (IIS). Quadrox uses tools issued by Microsoft like urlscan and lock-down to block any action that is not related to WebCCTV functionality. To ensure security of IIS, please make sure that all necessary security updates are applied (see above).

  • Page 72: Error Recovery Mechanisms

    WebCCTV Installation Manual As a general guideline, script blocking should be disabled at all times, since WebCCTV uses scripts to implement its functionality. The 3 party tools also need to allow the proper installation and execution of signed ActiveX components.

  • Page 73: Troubleshooting

    WebCCTV Installation Manual 7 Troubleshooting WebCCTV is a reliable system and is designed and tested for durability. However, problems may occur, following procedures in this chapter can help to determine the cause. You should become familiar with this chapter. Knowing what might go wrong can help prevent problems from occurring.

  • Page 74: Analyzing The Problem

    Do you hear any beeps? How many? Are they long or short? Are they high pitched or low? Is the WebCCTV making any unusual noises? Write down what you hear. Record your observations so you can describe them to your dealer.

  • Page 75: Solutions For Common Problems

    Make sure that the power cable is firmly green) connected to the WebCCTV power supply and to a working power outlet. If the cable is frayed or damaged, replace it. If the cable connectors are dirty, wipe them with cotton or a clean cloth.
  • Page 76 WebCCTV Installation Manual “No system disk” is The WebCCTV doesn’t find a suitable storage device to boot displayed from. • No operating system is installed on the hard disk Try to re-install the WebCCTV software (see chapter 3) • The hard disk malfunctions...

  • Page 77: Monitor Problems

    The monitor displays an Monitor cable not properly connected error (e.g. “No signal”) Make sure that the monitor cable is firmly connected to the WebCCTV and to the monitor • The monitor doesn’t Monitor cable not properly connected display correct colours...

  • Page 78: Remote Connection Problems

    WebCCTV You can test this by performing a ping test Check if the network cable of the WebCCTV is properly connected to the NVR and to the switch, hub or router Make sure the switch, hub or router is turned on...

  • Page 79: Camera Problems

    Close the browser and try again • WebCCTV server malfunctions Restart the server with the icons on the WebCCTV desktop If the problem persists, reboot the WebCCTV If the problem persists, contact Quadrox support Version 4.3 Series...
  • Page 80 WebCCTV Installation Manual • A black image is shown DirectX not installed or outdated Check by Start > Run, type “dxdiag”. The DirectX version should be at least 9.0b Download and install the latest DirectX version from http://microsoft.com/directx • Video drivers of the client computer are outdated...

  • Page 81: If You Need Further Assistance

    WebCCTV Installation Manual 7.3 If you need further assistance If you require any additional help using your WebCCTV or if you are having problems operating the WebCCTV, you may need to contact Quadrox for additional technical assistance. 7.3.1 Before you call Some problems you experience may be related to software other than WebCCTV or the operating system.

  • Page 82: How To Contact Quadrox

    7.3.3 How to contact Quadrox If you are still unable to solve the problems and suspect that it is related to the WebCCTV products, contact Quadrox as described in the Appendix B Contact Us. USA: support@quadrox.be...

  • Page 83: Appendices

    WebCCTV Installation Manual 8 Appendices Version 4.3 Series...
  • Page 84 Opening the UDP port range 4096 ~ 4223 Opening the TCP port 3389 (and 5500) for outgoing (optional) Forwarding all of the above ports to the internal IP address of the WebCCTV Above are the default ports. Note that these ports change when the default ports are changed in the WebCCTV settings Checking the Internet connection.

  • Page 85: Technical Support

    Technical support Quadrox is committed to providing you with the best overall product experience. This includes intuitive technical products and flexible options to fit your support needs. Our products are designed with superior quality and ease of use in mind, but we understand that issues do arise from time to time that need the backing of our support resources.
  • Page 86 WebCCTV Installation Manual Hardware support WebCCTV system is based on the HP business desktop PC of DC5700 or DC7800 models or better. The following contacts are for the hardware support only. USA: Telephone: 800-HP invent or 800-474-6836 Telephone: 0870 842 2339...
  • Page 87 WebCCTV Installation Manual Appendix C Version 4.3 Series...
  • Page 88 WebCCTV Installation Manual Version 4.3 Series...
  • Page 89 WebCCTV Installation Manual Version 4.3 Series...
  • Page 90 WebCCTV Installation Manual Version 4.3 Series...

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