Related Manuals for Nets COUNTERTOP iCT250E
Summary of Contents for Nets COUNTERTOP iCT250E
- Page 1 USER GUIDE PAYMENT TERMINALS VERSION SEPT. 2014 COUNTERTOP INTEGRATED MOBILE iCT250E iPP350 iWL250G iWL250B...
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Page 2: Table Of Contents
11.1 Manual reconciliation ............................... 11.2 Automatic reconciliation ............................11.3 Copy of last reconciliation ............................NETS PREPAID GIFT CARDS ..........................12.1 Deposits ................................... 12.2 Creating replacement cards for a defective prepaid gift card .................. 12.3 See available balance on prepaid gift card ....................... -
Page 3: Getting Started
• Quick guide • Quick guide • Merchant card • Receipt roll • SIM card * • Quick guide *SIM cards are supplied by Nets unless otherwise agreed. You must perform manual reconciliation before the terminal is used for the fi rst time. Reconciliation of one terminal reconciles all the terminals under the same merchant number. Manual reconciliation, instructions: Press MENU. -
Page 4: Installing Ict250E
1.2 Installing iCT250E Installing iCT250E with broadband communication In order to connect an iCT250E to the power supply and broadband communication, do as follows: The terminal and modem must be turned off when you connect the network cable. Open the cable cover by pressing the clips upwards. Lift the cover in the direction of the arrow. - Page 5 Installing iCT250E with “Magic Box” Magic Box can be used when iCT250 E must be integrated with the till system. At one end of the Magic Box cable there are four different cables which must be connected to the payment terminal: 1.
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Page 6: Installing Ipp350
1.3 Installing iPP350 iPP350 is integrated with the till system using an integration cable. This is either a USB cable or an RS232 cable. The USB cable must be connected to the till system’s USB port, the RS232 cable must be connected to the till system’s COM port. -
Page 7: Installing Iwl250B/G
1.4 Installing iWL250B/G iWL250G = Uses GPRS communication iWL250B = Uses Bluetooth communication to the base station. The base station is connected to broadband. To install and charge an iWL250, do as follows: Connect the power cable to the base station. Place the terminal on the base station. - Page 8 For an iWL250B to work, it must be associated with a base station within range. To change which base sta- tion iWL250B is connected to, do as follows: 1. Press the button at the far left under the screen. 2. Select 0 – Telium manager 3.
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Page 9: Inserting A Receipt Roll (Ict250E And Iwl250B/G)
1.5 Inserting a receipt roll – iCT250E and iWL250B/G only Nets recommends only using receipt rolls suitable for the terminal. How to insert the receipt roll in the ter- minal: Lift the fl ap in the direction of the arrow. -
Page 10: Merchant Card
• Changes to terminal parameters • Manual updating of terminal software If you do not have a Merchant Card or if you have a defective card, you can order a new one from Nets’ customer service. NB: The Merchant Card makes it possible to cancel transactions performed on the terminal. Make sure the Merchant Card is kept in a safe place. -
Page 11: The Terminals' Keypads
THE TERMINALS’ KEYPADS 4.1 iCT250E Navigation keys to scroll up and down in menus Used to manually enter card data. Used to toggle between upper and lower case letters or from letters to numbers, and to check balance Used to enter the main menu Cancels the function and To correct incorrect key... -
Page 12: Iwl250B/G
4.3 iWL250B/G Navigation keys to scroll up and down in menus Used to manually enter card data. Used to toggle Connecting to base between upper and lower station (iWL250B) case letters or from letters to numbers, and to check balance Used to enter the main menu Cancels the function and... -
Page 13: Bluetooth
5.4 Battery and clock This field shows the date and time. The clock is updated every time the terminal connects to Nets to submit transactions. The battery symbol indicates that the battery is installed and how much charge the battery has. -
Page 14: Quick Menu
QUICK MENU This chapter explains the most common terminal functions. By using this guide, you will not have to scroll through menus and confirm using OK, but can go directly to your selection. When the terminal display says ‘Swipe the Merchant Card’, swipe the Merchant Card with the strip facing left. A detailed description of each feature is contained in separate chapters. -
Page 15: Terminal Menu Structure
TERMINAL MENU STRUCTURE Reports 1 Trans. list 2 X-Total 3 Z-Total 4 Op X-Total 5 Op Z-Total 7 Reconciliation Issuers Card services 1 Print 3 Balance 4 Deposit Term status 5 Withdrawal 1 Print 6 Reversal 2 Send to host 7 Rtn of goods Main menu Battery: 100%... -
Page 16: Terminal Features - Daily Operation
TERMINAL FEATURES – DAILY OPERATION This chapter describes the terminal’s features in detail. The software and features are identical in all pay- ment terminals from Nets. 8.1 Purchase Enter amount. Amount + OK Press OK. 100.00 NOK = 100.00 Ask the customer to enter card. -
Page 17: Purchase With Cash Withdrawal (Cashback)
8.2 Purchase with cash withdrawal (cashback) This function is used to complete purchases that include cash withdrawals. If the tip function is activated, purchases + cash are shown as Option 2 under Card services. Press MENU. Main menu 1 Purchase Press numeric key 2 2 Purchase + C/B or scroll down to Purchase + cash (C/B) and press OK. -
Page 18: Purchase With Manual Entry Of Card Data
8.3 Purchase with manual entry of card data This function can be used to purchase and return goods. Enter card data on the terminal instead of the customer using his/her card. This feature is only available for credit cards with signature check. Press MENU. -
Page 19: Copy Of The Last Receipt
8.4 Copy of the last receipt This function is used to extract a copy of the most recently authorised transaction. Press MENU. Main menu 3 Card services Press numeric key 5 4 Optional Func or scroll down to Copy Menu and press OK. 5 Copy menu Copy menu 1 Last receipt... -
Page 20: Return Of Goods
8.6 Return of goods Used when goods that have been paid for by credit card are returned. Product refunds are not available for purchases made with debit cards (bank cards). Press MENU. Main menu 1 Purchase Press numeric key 3 2 Purchase + C/B or scroll down to Card Services and press OK. -
Page 21: Tips
8.7 Tips Tips is an optional service. Contact your terminal dealer to gain access to the tip function. Tips can be used in two ways: • Print out a receipt where the cardholder enters the total amount including tips. • The cardholder enters the total amount including tips directly on the terminal. Create a receipt This function is used to print out receipts with an amount for the customer to pay and a line for tips and total amount. -
Page 22: Purchase With Tips
Code + OK press only OK to confirm amount). Hide PIN entry APPROVED If authorised, the terminal display will show APPROVED and print a receipt. Receipt, purchase with tips: Nets H. Martinsensvei NO-0978 OSLO Bax: 10139902-125442 BankAxept *****05040-3 05/10/2006 10:14 Ref.: 829764004472... -
Page 23: Contactless Payments (Contactless/Nfc)
CONTACTLESS PAYMENTS (CONTACTLESS/NFC) Contactless payments is a common term for all payments using NFC technology (Near Field Communi- cation). NFC can be implemented in a range of payment methods such as chip cards, Micro SD cards connected to mobile phones, clocks, bracelets etc. or via a mobile phone (called ”Wallet”). Contactless payments without verification can only be used for purchases under a certain amount;... -
Page 24: Cancellation (Reversal) The Last Transaction
Continued from previous page Card services Press numeric key 7 5 Withdrawal or scroll down to Return of goods and press OK. 6 Reversal 7 Rtn of goods Swipe Swipe the Merchant Card, magnetic strip facing left. Merchant card Return amount: Enter amount on the customer’s receipt and press OK. -
Page 25: Backup Solution (Eot)
Signature-based payment If errors occur in the communication between the terminal and MUST BE COMPLETED Nets, an electronic backup solution can be used for BankAxept ****************************** cards. The terminal prints out a receipt with a signature line. Nets Norway AS H. -
Page 26: Print Out Backup Solution (Eot)
10.1 Print out backup solution (EOT) Swipe the Merchant Card, magnetic strip facing left. Merchant menu 1 Issueras Press numeric key 2 2 EOT or scroll down to EOT and press OK. 3 Operator admin 1 Print Press OK to start printing the terminal’s stored backup solutions. 2 Send to host 3 Delete 10.2 Submit backup solution (EOT) -
Page 27: Reconciliation (Daily Statements)
Automatic reconciliation involves the terminal carrying out re conciliation at a fixed time every day. If the merchant has several terminals, automatic reconciliation will take place from the same terminal every time. Please contact Nets customer service to activate automatic reconciliation. 11.3 Copy of last reconciliation This function is used to extract a copy of the most recent reconciliation receipt. -
Page 28: Nets Prepaid Gift Cards
NETS PREPAID GIFT CARDS 12.1 Deposits This function is used to insert a required amount on an electronic gift card. Press MENU. Main menu 1 Purchase Press numeric key 3 2 Purchase + C/B or scroll down to Card Services and press OK. -
Page 29: Creating Replacement Cards For A Defective Prepaid Gift Card
12.2 Creating replacement cards for a defective prepaid gift card It is possible to create replacement cards for defective Nets prepaid gift cards. There may be various reasons that a customer requires a new gift card. These may include: • Demagnetisation • Defective magnetic strip/card... - Page 30 Creating replacement cards Press MENU. Main menu 1 Purchase Press numeric key 3 2 Purchase + C/B or scroll down to Card Services and press OK. 3 Card services Card services 7 Rtn of goods Press numeric key 4 3 Balance or scroll down to Deposit and press OK.
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Page 31: See Available Balance On Prepaid Gift Card
12.3 See available balance on prepaid gift card Available – stand-alone terminal This function is used to view available balance on a gift card on a stand-alone terminal. Press MENU. Main menu 1 Purchase Press numeric key 3 2 Purchase + C/B or scroll down to Card Services and press OK. -
Page 32: Reports
REPORTS 13.1 Transaction list Used to print out a list of all transactions stored in the terminal. Press MENU. Main menu 5 Copy menu Press numeric key 7 6 Reconciliation or scroll down to Operator Menu and press OK. 7 Operator menu Operator menu 1 Reports Press OK or numeric key 1. -
Page 33: X-Total
13.2 X-Total The report shows sales on the terminal since the previous Z-Total was printed out. Figures are not reset when a list is printed out. Press MENU. Main menu 5 Copy menu Press numeric key 7 6 Reconciliation or scroll down to Operator Menu and press OK. 7 Operator menu Operator menu 1 Reports... -
Page 34: Copy Of Last Z-Total
13.4 Copy of last Z-Total This function is used to extract a copy of the most recent Z-Total. Press MENU. Main menu 3 Card services Press numeric key 5 or scroll down to Copy meenu and press OK. 4 Optional Func 5 Copy menu Copy menu 1 Last receipt... -
Page 35: Operator Z-Total
13.6 Operator Z-Total The report shows all transactions carried out on the terminal for one or all operators since the last Operator Z-Total was printed out. Figures are reset when a list is printed out. Press MENU. Main menu 5 Copy menu Press numeric key 7 or scroll down to Operator Menu and press OK. -
Page 36: Operators
OPERATORS This function is used to register and delete operators using the termin al. Operators are registered with a unique operator ID (up to 10 digits) and name. Each operator must be registered on each terminal that they use. It is possible to access-protect operators by activating a four-digit code. The first operator to register with his/her code becomes the Master. -
Page 37: Delete Operator
14.2 Delete operator Used to delete a registered operator. Swipe the Merchant Card, magnetic strip facing left. Merchant menu 1 Issuers Press numeric key 3 2 EOT or scroll down to Operator admin. 3 Operator admin Operator admin 1 Add Op. Press numeric key 2 or scroll down to Delete Operator and press OK. -
Page 38: Printing Operator List
14.3 Print operator list Used to print out a list of all operators registered on the terminal. Swipe the Merchant Card, magneticstrip facing left. Merchant menu Press numeric key 3 1 Issuers or scroll down to Operator admin. 2 EOT 3 Operator admin Operator admin Press numeric key3... -
Page 39: Multiterminal
MULTITERMINAL Multiterminal makes it possible for up to ten users to use the same payment terminal. Users have their own account, own receipt text and own reports on the terminal. This is a solution suitable for companies or the self-employed sharing premises. 15.1 Purchases with multi-users On terminals with multiple users, the user (merchant) must first be selected before functions on the termi- nal can be used. -
Page 40: Administration
ADMINISTRATION 16.1 Terminal card agreements (Issuers) In order to be able to carry out purchases on the terminal, you need card agreements. Card agreements are entered into between merchants and the bank/card acquirer (issuers). On the terminal, you are able to print out your card agreements as well as update the terminal if a new card agreement is entered into. -
Page 41: Terminal Parameters
Host IP Address 193.214.20.211 / 91.102.24.142 Host IP Port 9670 PPP Password oidd398 PPP User name bbs1@vpn.outofficebbs.no GPRS APN nets GSM PIN **** DHCP Use DHCP/Static 3 Till Yes/No Comm. type RS232 / USB Slave / IP Ethernet ECR Speed... -
Page 42: Errors And Troubleshooting
Ethernet/Broadband: Check that the network cable is connected to the terminal and the network socket in the wall, switch or router/modem. Contact your network provider to check the network, or contact Nets’ Customer service for troubleshooting the terminal. The terminal freezes. None of the keys Restart the terminal by holding down the yellow “Clear”... -
Page 43: Submitting Payment Terminal For Service Or Termination
SUBMITTING PAYMENT TERMINAL FOR SERVICE OR TERMINATION Check that the terminal has been reconciled before sending it to the Nets repair service. Pack the terminals securely and separately. Remember to include associated cables. The package must be traceable; keep the tracking number.
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