Fetch TV Quick Start Manual

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Quick Start Guide

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Troubleshooting

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Page 1 Quick Start Guide...
Page 3: Table Of Contents
Step 1 Signing up for your Fetch TV service Step 2 Unpack the box Step 3 Connect Fetch TV Box to your broadband modem Step 4 Connect Fetch TV Box to your TV Antenna Step 5 Connect Fetch TV Box to your TV...
Page 4: Step 2 Unpack The Box
It’s here – TV made better. Welcome to Fetch TV – an exciting new television experience that puts you in control of the best TV, great movies and popular interactive applications. There are 7 easy steps to get you started: 1.
Page 5 3. Once your payment details are confirmed you’ll get an activation code on screen, by email and SMS to your mobile phone. Your Fetch TV Box will prompt you to enter the activation code during start up later (Page 15).
Page 6 Unpacking the box You will need: Before you install your 1 Fetch TV Box Unit Fetch TV Box, check that 1 Power Supply Unit all the accessories you 1 Power Cord (1.5m) need have been supplied using this page as a checklist.
Page 7 Before cleaning, always unplug the Power at the control is used. wall and back of Fetch TV Box. Never remove • Only use a clean, dry cloth to clean the Fetch TV the plug by yanking the cord. Box and remote control. Don’t use solvents or •...
Page 8 Option 1 Connect Modem direct to Fetch TV Box via Ethernet cable the broadband modem. There are various ways to do this: Use this option if your TV and Fetch TV Box are close enough to your broadband modem to connect them using an Ethernet cable. •...
Page 9 Option 2 Connect Modem to Fetch TV Box with Power Line Adapters Use this option if your modem and Fetch TV Box are in different rooms in your home. The Power Line Adapters, which came with your Fetch TV Box, will transmit the service using the power cables inside your walls.
Page 10 Some more information on Power Line Adapters. • You will find the pair of Power Line Adapter units (model no. P1L5-V2) inside the foam bar in the packaging with your Fetch TV Box. The associated Ethernet cables for them are in the accessory box.
Page 11 Fetch TV Box. 3. Plug one end of the second antenna cable into the socket labelled Antenna-OUT on the back of your Fetch TV Box. 4. Plug the other end into the antenna socket on the back of your TV.
Page 12 Want to connect to a Home Theatre (Digital Audio)? Your Fetch TV Box has an optical digital audio output and HDMI port. Either of these may be used to connect to your home theatre so you can enjoy 5.1 surround sound modes with supported content.
Page 13 (Recommended Option) There are various ways to connect This connection delivers the highest quality the Fetch TV STB to your TV or home picture and audio letting you watch High Definition programming. Only the HDMI cable is theatre system. The one you choose will needed.
Page 14 OPTICAL HDMI POWER 1. Plug Yellow jack into Video port on Fetch TV Box and 2. Plug White jack into Audio (Left) port on Fetch TV Box and TV. 3. Plug Red jack into Audio (Right) port on Fetch TV Box...
Page 15 Connect your Fetch TV Box to Power 1. Plug your power cable into the power supply unit. 2. Plug the other end of the power supply unit into the Fetch TV Box.
Page 16: Remote Control
Turn on Fetch TV Box Standby light is blue when the Fetch TV Box is 1. Turn on the Power at the wall socket. The power light on powered on. If it is red, the box is in standby mode the Fetch TV Box will light up.
Page 17 Fetch TV service. Need help starting up Fetch TV? If you can’t start up Fetch TV or activate your box, go to www.fetchtv.com.au/account and, after logging in, choose Support > Technical Help, then Setup and Activation or...
Page 18 Set Up Universal Remote You can use the Fetch TV remote to operate your TV as well as your Fetch TV Box. To program your Fetch TV remote to control your TV, go to Main Menu > Manage > Settings > Remote Control.
Page 19: Fetch Tv Mobile App
Fetch TV Mobile App Control your Fetch TV Box with your tablet or mobile phone at home or when you’re out and about, using the Fetch TV Mobile app. Schedule recordings Watch selected content Doubles as a remote control To start go to the App Store or Google Play and install the Fetch TV app on your phone or tablet.
Page 20: Fetch Tv Box
Fetch TV Box Front Panel Back Panel...
Page 21: Troubleshooting
Troubleshooting If you’re having trouble getting Fetch TV to work, log into Account from the Fetch TV website - fetchtv.com.au/account Here you will find comprehensive technical support articles, guides and billing FAQ’s. For step-by-step troubleshooting for common problems go to the Technical Help section.
Page 22 Here are some basic things to check before you look for help. Power cycle Recording • Reboot the Fetch TV Box by turning it off at the wall power • If the Fetch TV Box is not recording or replaying on point, waiting 10 seconds, and turning it on again. Like command, run the hard drive diagnostics via Main Menu >...
Page 23: Advanced Troubleshooting
Advanced troubleshooting If you have completed the basic troubleshooting steps above, and the more specific ones available via www.fetchtv.com.au/account, and your Fetch TV service is still having operational issues you will need to perform a reset. • You should try a ‘soft reset’ first. It will reinstall the user interface and clear system files, but won’t touch your recordings.
Page 24: Getting More Help
1.31 Have a question about billing? If you have questions about payment of your Fetch TV service, changing your subscription or how to update your Credit Card details, go to www.fetchtv.com.au/account and select Billing Queries from the menu. Select or search for an FAQ to assist you.
Page 25: Specifications
Specifications Input Connector Specification Signal DC Male jack Input 100-240V Power (5.5mm diameter) Output 12.0V 4A 75 Ohms Antenna Belling-Lee UHF (IEC169) Channel Bandwidth 7 or 8 MHz Broadband RJ-45 Ethernet IPv4, IPv6 Data 3 x USB Type A USB 2.0 Host Output Connector...
Page 26 Compliance Contact Fetch TV Product Code M605T Level 5, 61 Lavender Street This product complies with the following Standards: Milsons Point NSW 2061 Electrical Safety AS/NZS 60065.1-2008 ABN: 36 130 669 500 RF Emissions AS/NZS CISPR 13 and 22 www.fetchtv.com.au...
Page 28 © Fetch TV Pty Limited. ABN 36 130 669 500. All rights reserved. Fetch TV Pty Limited is the owner of the trade marks Fetch TV. The set top box and the Fetch TV service may only be used lawfully and in accordance with relevant terms of use of which you are notified by your Fetch TV service provider. You may only use the recording functionality of the set top box for the purpose of viewing programs at your address at a more convenient time.

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