Sound Issues; Hdmi Connection Issues; Computer Connection Issues; Contact Us - Philips 19PFL3404H/12 User Manual

The picture does not fit the screen; it is too
big or too small:
• Try using a different picture format.
The picture position is incorrect:
• Picture signals from some devices may
not fit the screen correctly. Check the
signal output of the device.

Sound issues

There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV
automatically switches the audio output off
— this does not indicate malfunction.
• Check that all cables are properly
connected.
• Check that the volume is not set to 0.
• Check that the sound is not muted.
There is a picture but the sound quality is
poor:
• Check that the sound settings are
correctly set.
There is a picture but sound comes from one
speaker only:
• Verify that sound balance is set to the
centre.

HDMI connection issues

There are problems with HDMI devices:
• Note that HDCP support can delay the
time taken for a TV to display content
from a HDMI device.
• If the TV does not recognize the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
• If there are intermittent sound
disruptions, check that output settings
from the HDMI device are correct.
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• If a HDMI-to-DVI adaptor or HDMI to
DVI cable is used, check that an additional
audio cable is connected to AUDIO L/R
or AUDIO IN (mini-jack only).

Computer connection issues

The computer display on the TV is not stable:
• Check that a supported resolution and
refresh rate is selected on the computer.
• Set the TV picture format to unscaled.

Contact us

If you cannot resolve your problem, refer to
the FAQs for this product at www.philips.
com/support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in the Addendum.
Warning
•
Do not attempt to repair the product yourself.
This may cause severe injury, irreparable
damage to your product or void your
warranty.
Note
• Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.