TASKalfa 3500i Troubleshooting Manual
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TASKalfa 3500i Troubleshooting Manual

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3500i/4500i/5500i/6500i/8000i

Troubleshooting Guide

2012.3. 8 Revised
2013.11.18 3rd Edition
3.16Revised
3.19Revised
3.21Revised
4. 6 Revised
8.30 Revised
1

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Summary of Contents for TASKalfa 3500i

  • Page 1: Troubleshooting Guide

    3500i/4500i/5500i/6500i/8000i Troubleshooting Guide 2012.3. 8 Revised 3.16Revised 3.19Revised 3.21Revised 4. 6 Revised 8.30 Revised 2013.11.18 3rd Edition...

  • Page 2: Table Of Contents

    Content Item Phenomeno 3500i/4500i/5500i 6500i/8000i Pages ○ ○ Image Toner Color Dot / Color Mark ○ ○ Void Line / White Band ○ ○ Void Line / Black Band（Vertical Black Stripes） ○ ○ Image Smudges 11-23 ○ ○ Light Image ○...

  • Page 3: Item Phenomeno 3500I/4500I/5500I 6500I/8000I

    Content Item Phenomeno 3500i/4500i/5500i 6500i/8000i Pages ○ ○ C-CALL C0640 ○ ○ C2101 ○ ○ C2201 ○ ○ C510X ○ C6000/C6030/C6050/C6200/C6230/C6250 ○ C6020/C6220 ○ C6020/C6030/Fixing Roller Fusing, Poor Fixing ○ C6030/C6050 ○ C6600/C6720/Fixing Belt Damage 86-90 ○ C6620 ○ ○...

  • Page 4: Image Toner Color Dot / Color Mark

    Black Dot / Black Marks １．126mm interval Black Dots (drum) If one of several 126mm interval black dots appears randomly at sub scanning direction, take the following measure. (Image sample 1) (*there is the case that the black dots appearance becomes vertical line.) a.Replace the DRUM ASSY (DK-6305/6705).
  • Page 5 Black Dot / Black Mark 1. 38mm interval black dots, black marks (Charger roller) Take the following measure if the 38mm interval black dots or marks appear at the image In the sub scanning direction. 38mm a. Check the 38mm interval to print out the test sample by U089 Mono4. b.
  • Page 6 ◇ Leak at the solid part Void image appear at the solid part. 1. Leak Image 1 (3500i、4500i) a. If the void image appear at solid part of prints out on U089 Color Belt, refer to below “b” * If the vertical streak image appears at the halftone, replace the developing unit.
  • Page 7 Execute AC Calib Operation Automatically Select AC Calib High Altitude Setting 7550ci/6550ci Image sample 2 5550ci/4550ci ◇Leak at the halftone part 3550ci/3050ci Horizontal streaks appear at Halftone image. 8000i/6500i 5500i 4500i/3500i U89 Sample set Horizontal streaks at halftone image （3） （2） （1）...

  • Page 8: Void Line / White Band

    Void Line / White Band Image sample 1 2. Horizontal white streaks (Image sample 1) If 1.2mm interval horizontal streaks occur at Machine Machine the gray image in the main scanning Front Rear direction, take the following measure. case of this appearance at the machine’s rear side is more noticeable than at front.
  • Page 9 Void Line / White Band Vertical white streaks Image sample 1 3.Vertical White streaks (Image sample 1) If vertical white streaks appears continuously and linearly in the sub scanning direction, take the following measure. a. Clean the cover glass on the LSU. 4.

  • Page 10: Void Line / Black Band（Vertical Black Stripes

    Void Line / Black Band 1. Vertical Black streaks (Image sample 1) It occurs continuously and linearly toward the paper feeding direction. Please remove the transfer belt unit and check whether the transfer belt is cracked. 1. When the transfer belt is torn or cracked, please replace the drum unit and the transfer belt unit. 2．Check the firmware version (U019) and upgrade it higher than Upgrade Pack Ver.

  • Page 11: Image Smudges

    Image Smudges (1/13) 1.Image Smudges (Image sample 1) Image sample 1 There is no periodicity and it occurs intermittently in the paper conveyance direction. a. Clean the conveying guide. b. Clean the paper dust cleaner at the regist roller section. (-->) Cleaner Image sample 2...
  • Page 12 Image Smudges (2/13) 3. Cleaning Procedure Fig.1 a. Preparation before cleaning 2 screws Remove the lower rear cover and toner box （Fig.1) Remove the developing unit and drum unit after detaching the inner unit . Remove the toner box. b. Clean the conveying guide . (Stains on the conveying guide) Clean the paper feeding side of the conveying guide (Fig.2)
  • Page 13 Image Smudges (3/13) c. Clean the toner exhaust duct at inside of machine Fig.4 (Before cleaning) While the developing unit is taken out and the Tone is conveying guide is removed, suction the toner accumulating. exhaust part at inside the machine where the toner exhaust duct of the developing unit connected with a cleaner.
  • Page 14 Image Smudges (4/13) e. Clean the DUCT TONER UNIT ( In case of 2012 Feb. production machine) Procedure 1) Clean and suction the outlet of duct with Clean the DUCT TONER UNIT with the vacuum cleaner for 1 min. cleaner. A cleaner tip is put in and attracted from this direction.
  • Page 15 Image Smudges (5/13) Procedure 2) Remove the 302LF33012/DUCT FAN TONER 302LF33012/DUCT FAN TONER from the machine and clean, suction it with the vacuum cleaner. Reattaching the seal after cleaning and cut the part of duct. Lift up this Remove the duct part if it is with 2 screws detached.
  • Page 16 Image Smudges (6/13) Procedure 3) Peel off the FILM of 302LF33012/DUCT FAN 302LF94410/PARTS LID TONER FAN ASSY(ZG) SP TONER and replace with 302LF94410/PARTS LID TONER FAN ASSY(ZG) SP Please replace with the parts as shown in fig when 302LF94410/PARTS LID TONER FAN ASSY(ZG) SP.is available.
  • Page 17 Image Smudges (7/13) f. Clean the DUCT TONER UNIT Procedure 1) Clean suction the duct outlet for 1 min with (In case of 2012 Mar and after production the vacuum cleaner. machine) Clean suction the DUCT TONER UNIT with the vacuum cleaner. A cleaner tip is put in and attracted from this direction.
  • Page 18 Image Smudges (8/13) Procedure 2) Remove the 302LF33830/LID TONER FAN from the machine and clean suction it with the vacuum cleaner. LID TONER FAN Remove it after releasing 3 pcs of snap-fit (Before cleaning ) Toner is accumulating. Return the LID TONER FAN at original position after cleaning...
  • Page 19 Image Smudges (9/13) Remove the LID from the DISPOSAL TONER (-->) Remove 3 pcs of screws Release 8pcs of snap-fit g. Replace the DISPOSAL TONER UNIT. - Replace the following DISPOSAL TONER UNIT. 302LF94400 PARTS DISPOSAL UNIT(ZG) SP - Clean suction the accumulating toner at the DISPOSAL TONER UNIT inside or the FILTER.
  • Page 20 ( FILTER ) 6500i/8000i FILTER 2 302LC33370/FILTER LEFT SIDE 3500i/4500i/5500i FILTER 2 At cleaning the FILTER, the FILTER can be detached after removing the DF Rear Cover without releasing DF from the main body. After removing, clean or replace it.
  • Page 21 Image Smudges (11/13) i. Clean the developing unit Clean the accumulating toner on the toner receiver of the Clean the toner stain on the removed developing unit. developing unit. (-->) Absorb the inside toner while fitting the nozzle of the vacuum cleaner to the toner waste aperture of the DUCT.
  • Page 22 Please use the PARTS SEAL SET.ALL SP. *Refer to the service bulletin No. 2LF-0014(C171) for the detail information Model Part No Description 8000i/6500i 302LF94451 PARTS SEAL SET ALL SP 5500i/4500i/3500i 302LH94341 PARTS SEAL SET ALL SP Image sample3 Image sample4...
  • Page 23 Image Smudges (13/13) Toner stain・Bottom edge toner stain Image A 5. Toner stain occurs at the position shown in the right fig, please (In case of A4) take the following measure. (image sample A) a. Replace the DV unit.(DV-6305/6705: 128mm 302LH93034/302LF93034) It occurs in 118mm...

  • Page 24: Light Image

    Light Image Original Sample1 If the copy image becomes out of focus, take the following measure in order. (Sample1) Replace the ISU_LENS UNIT (PARTS IMAGE SCANNER L SP： 302K993082) Execute the scanner auto adjustment. 2-1. Place the designated adjustment original (Part No.: COPY 7505000005) on the contact glass.

  • Page 25: Edge Part Background

    During the continuous output, event does not occur until a few sheet of papers, but it may occur in the middle. The uneven density appears periodically at background image with developing sleeve pitch.. 3500i/4500i/5500i/6500i/8000i：45mm ■ How to Respond Check the Firmware and Upgrade to the Ver. 5.00 or above.

  • Page 26: Measure For Condensation

    Measure for condensation <Phenomenon> Flowing image occurs at printing after power on if the inside machine is in cold condition. (condensation image occurs) <Method of measure> 1.Update the firmware above Pack.3.07 2.Change refresh frequency (mode) of U148 3.If the condensation occurs easily depends on installation environment (the temperature difference in the morning and day time is too large and high humidity), set mode 2 in U148.

  • Page 27: Tip50Mm・End37Mm　Character Blurring

    DP-770 Character blur at 50mm leading edge, For 3500i/4500i/5500i 37 mm bottom edge <Phenomenon> Text Character is extended around 50mm from original leading edge and 37mm from bottom edge. <Method of measure> Change the front and rear nip pressure at scanning the original during DP conveying and stabilizing the original conveying speed.
  • Page 28 DP-770 Character blur at 50mm leading edge, For 3500i/4500i/5500i 37 mm bottom edge <Procedure for modification 1. Detach the original mat and remove 6 screws (1screw for front cover left lower, 1screw for left cover, 4screws for scan rear sprint mount plate) 2.

  • Page 29: Conveying J0501～7 / J0523～7

    J0501 to 7 / J0523 to 7 ( Misfeed) J0501 to 7 / J0523 to 7 (Misfeed JAM) If above code display, take an action as referring to below procedure. a. If JAM paper or printout paper is like a Fig.1, replace the Roller of the Primary Feed. * The maintenance cycle for Primary Feed is 150K.* b.
  • Page 30 J0501 to 7 / J0523 to 7 ( Misfeed) [Procedures for adjusting the pressure of the retard pulley (Flow chart)] Refer to the service bulletin No. 2LF-0015(C191) for the detail information...

  • Page 31: J051X

    J051X J051X Continuous Feeding JAM If J051X occurs, take an action as referring to below procedure. a. Check the paper size (Fig.1) Check whether the size of paper is set at the cassette and stated on the JAM log of the Even Log is same or not. If the paper size is different at “a”...

  • Page 32: J05X8/J44Xx

    ・8000i/6500i : 2LF_1000.002.005 a. If the version is older than the righthand, upgrade the firmware to the latest version. ・5500i/4500i/3500i : 2LF_1000.002.005 b. After above “a” action, if JAM is still not solved, Replace the Conveying Unit. Refer to the service bulletin No. 2LC-0036(B402),2LC-0083(C126) for the detail information.

  • Page 33: J0545 (Pf-770)

    J0545 (Misfeeding JAM PF-770) J0545 (no paper feeding JAM PF-770) Image sample 1 If J0545 occurs, take an action as referring to below procedure. a. If JAM paper or printout paper is like a Fig.1, replace the Roller of the Primary Feed.

  • Page 34: Repair For The Procedures Slope Confirmation Of Tray Paper

    PF-770 Check & Recovery for Slating of TRAY PAPER <Checking Procedure> 1. Remove the STOPPER DECK. Opposite FEED UNIT side FEED UNIT side STOPPER DECK 2. Check the right and left slanting Same flat level condition of the TRAY PAPER surface. <Checking method>...

  • Page 35: J1313/J1314

    J1313/J1314 1. If J1313/J1314 occurs, take the measure as referring to the following. a. Check whether installing 302K994130 PARTS GUIDE FEED MIDDLE ASSY SP is proper.  The unit is not set properly, reinstall it. b. Check whether 302K994430 PARTS ROLLER FEED LOW SP is rotating without power on the clutch. * refer to the procedure-1 ...

  • Page 36: J150X/J1904

    J150X/J1904 【Phenomenon】 The paper conveying actuator is scraped for a long usage, J1904 and J150X occurs due to sensor detection failure depending on the paper. 【How to respond】 Replace the actuator (ACTUATOR FEED LOW 302N706500) when the problem occurred. <Paper conveying actuator> (500-sheet cassette feed section for the main machine) (Before) (After)

  • Page 37: J1512

    J1512 【Phenomenon】 The cassette 4 paper may not stop before the feed sensor (middle sensor at vertical conveying) and the sensor may be turned on while the cassette 2 paper stays at the registration for duplex feed. 【Change】 Paper waiting position for the next feeding paper after feeding paper from the cassette 2 is changed. (About 50mm before the current position) Upgrade to the latest F/W.

  • Page 38: J341X（Pf)

    J341X PF-780 If J341X occurs, take the measure as referring to the following. If the ACTUEATOR of SMPCS1 is slow to return to the home position, it occurs. a. Replace the actuator spring with 303NL06510 SPRING ACTUEATOR PI Refer to service bulletin No. 3NL-0001(C059)for the detail Affected machines：After 2012 Feb production Shape of Replace with...

  • Page 39: J4103/ J4104

    J4103/4104 １．When J4103/4104 occur at the time of A4 size paper feed from the large-capacity deck 3 or 4, please take the following measure. Check whether a corner of A4 paper runs on the bump with a step of 11x8.5 size. When paper runs on, set paper correctly.

  • Page 40: Abnormal Sound/J42Xx/J40Xx（Add Intermediate Motor Cover

    Abnormal Sound/J42XX/J40XX（Add Intermediate Motor Cover） For 6500i/8000i 【Phenomenon】 The abnormal noise may be heard or the Jam (J42XX／J40XX) may occur if the gear of the middle roller drive motor is worn with toner spillage. Model：TASAalfa8000i／6500i 【How to respond】 The cover (302N724020：COVER MOTOR MIDDLE) is added to prevent the gear wear. <Viewed from X>...

  • Page 41: J42Xx/Fixing Separation Claw Tip Missing Or Damaged

    J42XX/ The separation claw cracks or comes off For 3500i/4500i/5500i J42xx occurred frequently, replace with the new claws or new parts when the separation claw cracks or comes off. Single Item ：302FT20120 SEPARATOR ASSY Assembly ：302LH94370 PARTS SEPARATOR ASSY SP If the claw is broken in half, please change to the new claw (claw that is integrated).

  • Page 42: J421X / J460X / J470X ○ ○（J460Xのみ

    N461Z01265 NK41Z00321 NextPdct NKS1Z00101 NMT1Z00091 NJT1Z00093 NJ51Z00128 ▲KDID ▲KDSG ▲KDTH Philcopy 1102LJ3ND0 1102LJ3SG0 1102LJ3TH0 1102LJ4PH0 NHY1Z00015 NJ81Z00373 NJ21Z00106 NextPdct 3500i ▲CPY ▲KDA GSA KDBR KDA 220V UTAX 1102LL9JP0 1102LL2US0 1102LL2CS0 1102LL2US1 1102LL2BR0 1102LL4US0 1102LL3NL0 1102LL3UT0 N471Y00539 N481Y04077 NHL1Z00712 NLT2100181 NJA1Y00051...
  • Page 43 J421X / J460X / J470X (2/2) ■Removal procedure for the exit drive unit 3500i/4500i/5500i/6500i/8000i b. When the entire paper is not damaged at JAM. Since there is a possibility of incorrect detection of the sensor, please replace the sensor in the inside of the eject unit, or the eject unit.

  • Page 44: Torn Paper、J430X/431X/440X/471X, 60Mm From Bottom Edge

    J421X(Fuser exit sensor stay jam) For 6500i/8000i In the case of J421X occurs, check the fuser guide shape of the fixing, it will be required the following. 排出ｶﾞｲﾄﾞ形状 対応方法 Shape of Fuser exit guide How to respond ｶｯﾄﾜｯｼｬｰを以下支点部に追加して下さい。 Added 2 cut washers to the fulcrum of the ・機械前側支点部：1枚...
  • Page 45 (J430X/431X/440X/471X) may occur depending on paper thickness. (If the paper is torn, the following phenomenon 2 may occur at the same time.) a Replace the EXIT UNIT (PARTS EXIT UNIT B SP :302LH94272) 3500i/4500i/5500i：PARTS EXIT UNIT B SP (302LH94272) ：PARTS EXIT UNIT A SP(302K994662) 6500i/8000i （Phenomenon2）...

  • Page 46: J49Xx / J50Xx / J51Xx / J600X

    J49XX / J50XX / J51XX / J600X (1/9) If J49XX/J50XX/J51XX/J600X occurs, check the following item 1 to 7. 1. Check whether the positioning of bridge conveying-in unit is inserted into the positioning hole of the drive unit.  If it is not inserted into the positioning hole. ａ.While being careful not to contact with the tray in following fig, insert the positioning boss of AK conveying-in unit into the positioning hole of the drive unit.
  • Page 47 J49XX / J50XX / J51XX / J600X (2/9) 3. Check the positioning cutout part (red circle at below fig.) at the left slider section of the bridge conveying unit is fitted to red round mark on the slider section. [Conveying unit fixing] (Right) (Wrong) <AK conveying unit>...
  • Page 48 J49XX / J50XX / J51XX / J600X (3/9) ■The film attached procedure...
  • Page 49 J49XX / J50XX / J51XX / J600X (4/9) 5. Check the material of roller at the bridge conveying-in unit (Fig.1)  If it is old type shown in right fig, replace the roller. № New Item Number Parts Name Q’ty 302LF94010 PARTS ROLLER RELAY MIDDLE SP...
  • Page 50 J49XX / J50XX / J51XX / J600X (5/9) 6. Check there is any breakage at the hook hang part of the bridge relay exit unit. (Right fig.)  If it is broken, replace the relay exit unit. New Parts No Parts name Q’ty 303NB94174...
  • Page 51 J49XX / J50XX / J51XX / J600X (6/9) 8. Check the bushing of the Bridge Exit Unit (Fig.1)  If it is old type shown in right fig, replace the bushing according to the replacement procedure (refer to the next page). №...
  • Page 52 J49XX / J50XX / J51XX / J600X (7/9) ■Replacement procedure for the bushing...
  • Page 53 J49XX / J50XX / J51XX / J600X (8/9) 9. Check whether the check whether the paper conveying guide fulcrum for the bridge exit unit has separated or not. Fig 1 (fig.1).  If it is separated, install the following parts （Fig 2) a.
  • Page 54 J49XX/J50XX/J51XX/J600X (9/9) 10.Check whether the rib (blue color round mark on the right fig) of the conveying guide of the bridge exit unit is broken or not.  In case of breakage, replace the below part No.1 to 3 as referring to the service bulletin “2LC-0068(C076) New Parts No Parts name Q’ty...

  • Page 55: J610X / J611X (Df)

    J6100 / J6110 (DF) (1/6) If J6100/J6110 occurs, check the following item 1 to 3. Sample1 Fig 1 1. Add the films to the holes (2 locations )on the conveying unit. (Fig.1) Affix the film (No.1) to the designated location at fig after cleaning where to affix it on the conveying unit.
  • Page 56 J6100 / J6110 (DF) (2/6) 2. Check whether the leverage of upper conveying guide on the bridge conveying unit is not detached.  if it is detached, add the below parts as referring the procedure mentioning next page. № New Parts No Parts name Q’ty 302LF28770...
  • Page 57 J6100 / J6110 (DF) (3/6) ■The film attached procedure...
  • Page 58 J6100 / J6110 (DF) (4/6) 2. Replace the GUIDE FEED LOWER with the No.1 PARTS GUIDE FEED ASSY which the No.3 PET Film is attached on. Old Parts No. New Parts No Parts name Q’ty 303NB94250 PARTS GUIDE FEED ASSY SP 303NB07020 303NB07021 +GUIDE FEED LOWER...
  • Page 59 J6100 / J6110 (DF) (5/6) 4、If the paper stop before the conveying-in roller and there is no damage on paper, check whether the paper is caught by the STAY PUNCH. a. Add the PET Films on the middle part of cutout of the STAY PUNCH. №...
  • Page 60 （6/6） J6100/J6110 (DF) 5. When select A4 paper size at the manual bypass tray, be careful below item. If the actual direction of A4(Letter)size paper set on the manual bypass tray is not same as setting the direction by the operation panel, JAM6110 may occur after feeding is started . Therefore, please instruct user about the setting method of manual bypass size.
  • Page 61 J631X / J641X / J650X (1/3) Image sample1 View from main tray side 1. Corner folding at paper leading edge or curling JAM (Image sample 1) – It occurs since lower curled paper is caught by the cursor. a. Replace the cursor. Ref.No.3NB-0017(C025) (a) Replace the cursor 303NB36031...
  • Page 62 J631X / J641X / J650X (2/3) 4.curling JAM at paper leading edge (Image sample 3) Image sample3 Due to paper downward curl, the leading edge of paper is round at the inner part of the process tray and JAM occurs. Inside of process tray （Paper tray leading side) a.

  • Page 63: J631X/J641X/J650X (Df) (3/3

    J631X/J641X/J650X (DF) (3/3) 【Phenomenon】 When ejecting 45 to 50 sheets of paper bundle of A4R or Letter-R, it may bound and the 1st sheet of the next bundle may be caught up at the paper guide. Then, the J6311 jam may occur. 【Hot to respond】...

  • Page 64: J6510 （Df-790 Caution Of Manual Staple)

    J6510 （DF-790 Caution of Manual Staple) 【Notes】 When inserting the paper, please make sure that the paper hold hand is away from the paper during staple operation. When you perform the manual staple operations when they hold the paper by hand, paper jam (J6510) will occur.

  • Page 65: J6600 (Df)

    J6600 (DF-770/790) JAM after paper stops at the paper conveying path (a) The leading edge of paper is caught by the Feedshift guide 1 Feedshift guide 1 (b)Paper is fed to the direction2 instead of the direction1. (a) Check the assembling condition of the Feedshift guide1. Check the shaft of Feedshift guide 1 is firmly inserted into the lever of DF feedshift solenoid 1.

  • Page 66: J6710/J7710（Bf)

    J6710/J7710（BF) Paper stop position 1. J6710/7710 occurs, take the following measure. a. The JAM paper is stopped before reaching the BF. b. Check whether the mesh of gears is not engaged or not after setting the BF into the DF. <Paper stop position>...

  • Page 67: J9020/J9030

    J9020/J9030 Output the maintenance report from the maintenance mode U000 and if the count of J9020（skew original feed detection))/J9030(muti feeding detection) *1 is frequent, perform below either treatment 1 or 2. DP-771 has no J9030 detection function. <Treatment 1> The function can be stopped after setting is OFF. Perform the maintenance mode U460 (Adjust Feed Sensor ) to stop this detection function.

  • Page 68: J9010 / J9011 / J9110 / J9300 / J9310 / J9400 / /J9600 / J961

    J9010/J9011/J9110/J9300/J9310/J9400/J9600/J9610 2.J9010 J9011 J9110 J9300 J9310 J9400 J9600 J9610 occurs, take the following measure. Check the maintenance report or U903 (JAM counter), check whether below counter are counted up. 8000i/6500i//DP-771： J9010 J9011 J9110 J9300 J9310 J9400 J9600 ： J9010 J9110 J9600 J9610 DP-770 Count up No count...

  • Page 69: Dog Ears

    Corner Folding (1/6) If Corner Folding occurs at paper, check below item. Sample1 Fig 1 1.If it occurs at lower tray ejecting, perform below a, b. (at DF-770 install: A tray eject/ at DF-790 installed: A, B tray eject) a. Add the films to the holes (2 locations )on the conveying unit.
  • Page 70 Corner Folding (2/6) b. Check whether the leverage of upper conveying guide on the bridge conveying unit is not detached.  if it is detached, add the below parts as referring the procedure mentioning next page. New Parts No Parts name Q’ty 302LF28770 SHEET HINGE...
  • Page 71 Corner Folding (3/6) ■The film attached procedure...
  • Page 72 Corner Folding (4/6) 2. If it occurs at ejecting paper to upper tray (at DF-770 install: B tray eject/ at DF-790 installed: C tray eject), replace with new guide (No.1) which is affixed the films or the Relay exit unit (No,2). New Parts No Parts name Q’ty...
  • Page 73 Corner Folding (5/6)
  • Page 74 Corner Folding (6/6)

  • Page 75: Paper Wrinkles

    Paper Creasing (1/2) If the paper creasing like a below image occurs frequently, check as referring to below procedure. <Check the image sample> On the image sample of creased paper, spread out the creased part and check if toner is not transferred to the creased If the paper is above creasing condition, check whether modified guide below photo is equipped or not.
  • Page 76 Paper Creasing (2/2) [The procedures to install the guide] 6. Fit the middle feed plate (B) 1. Remove the conveying unit. 4. Overlay the film (A) bundled in the parts set (No.1) on the film (X) affixed on the paper senor as shown in figure.*Clean where to affix the film.

  • Page 77: Bf-730/720/710　 Paper Wrinkle Correspondence Of 1 Sheets Of Paper When Folded In The Middle

    BF-730/720/710 Measure for Paper creasing when a sheet of paper is fed after middle folding 【Phenomenon】 When center-folding or tri-folding one sheet of paper with the downward bending (toward the CF blade side) at its central part, the paper center part of paper may be creased or damaged due to the paper’s bent part pinched up by the CF rollers and the CF blade.

  • Page 78: C-Call C0640

    Main PCB. (check poor connection, break, sound (rattling sound) 2. Select “FULL” and start format. damage during driving HDD 3. Power OFF/ON. <Connect applicable for main PCB> 5500i/4500i/3500i ： YC1、YC27 Replace the cable Replace HDD HDD Item code 5500i/4500i/3500i ： 302LH93070 PARTS STORAGE DEVICE SP HDD related cable item code：...

  • Page 79: C2101

    C2101(Developing Motor Error) There is a possibility that DLP is LOCKing by jam in the developing powder outlet etc. (It may be accompanied by the unusual rattling sound like no engagement of gears and C7101) 1. In case of abnormal sound occurs a.

  • Page 80: C2201

    C22XX（Drum Motor Error） If C22XX(drum motor error) occurs, take the following <Fig1 Check Drum Rotation> measure. Turn it below direction. a. Remove the DRUM unit from machine. b. Check the drum rotation (refer to Fig1) In case of no rotation, replace the drum unit ...

  • Page 81: C510X

    C510X C510X <Fig1 Check Drum Rotation> Main HVT error Turn it below direction. Check the Firmware version and version up to above FW PACK V3.07. Please check the following a-f, when a problem is not solved. a. Remove the DRUM unit from machine. b.

  • Page 82: C6000/C6030/C6050/C6200/C6230/C6250

    C6000（Fuser heater broken）,C6030（Fuser thermistor1 broken）, C6050（Fuser thermistor1 low temp error） C6200（Fuser edge heater broken）, C6230（Fuser thermistor2 broken）, C6250（Fuser thermistor2 low temp error） For 3500i/4500i/5500i <Check the removal of pin> Other than C6030 C6030 Check whether version of engine firmware is [2LF_1000.003.083]or after.

  • Page 83: C6020/C6220

    C6020/C6220（Abnormal high temperature detected by Fuser thermistor） For 3500i/4500i/5500i If C6020/C6220 occurs, take the following measure. C6020 C6220 Check whether the version of engine firmware is [2LF_1000.003.083]or after. YC26 Version up firmware Check the poor connection on the engine PCB YC26 Check the poor connection between the fuser unit and main unit connection part.

  • Page 84: C6020/C6030/Fixing Roller Fusing, Poor Fixing

    C6020 (Abnormally high fuser thermistor 1 temperature)/C6030（Broken fuser thermistor 1 wire）/The fuser press roller may melt and stick./Poor Fusing For 3500i/4500i/5500i Please be required following the below cases such as C6030/C6020/The fuser press roller may fuse and stick./The fuser failure.

  • Page 85: C6030/C6050

    C6030(Fuser thermsitor 1 broken), C6050 (Abnormal low temperature detected by Fuser thermistor 1) C6050 C6030 Check whether the voltage drop occurs (NG less 70V during operation) Check whether the engine firmware Is above [Upgrade Pack Ver. V3.06] Firm Version UP Change the power code connection.

  • Page 86: C6600/C6720/Fixing Belt Damage

    C6600（Fuser Belt Rotation Error）/C6720（Fuser IH Belt Rotation Error）/Fuser Belt Failure For 6500i/8000i If C6600/C6720 occurs, according to the below checking procedure, find the solution for a to c. Fig 1 C6600/C6720 Procedure the check the fuser belt slacking condition FRONT REAR Check whether the fuser belt is broken.
  • Page 87 100V 302K993115 FK-8705 100V 302LF93045 FK-6705 120V 120V Mercury 302K993125 FK-8706 Zeus 302LF93055 FK-6706 (TASKalfa 7550ci/6550ci) (TASKalfa 8000i/6500i) 200V 200V 302K993135 FK-8707 302LF93065 FK-6707 KDKR 302K99K135 FK-8707(KR) KDKR 302LF9K065 FK-6707(KR) b. Check the machine’s serial number whether its number is before taking the measure (use the jig to adjust the fuser position plate) during the production.
  • Page 88 C6600（Fuser Belt Rotation Error）/C6720（Fuser IH Belt Rotation Error）/Fuser Belt Failure For 6500i/8000i 【How to check the unexecuted machine in the production line of the belt edge at failure】 The fuser belt edge is torn. <Flow chart> Flange key gets under the U-shape groove of the heat roller or is raised.
  • Page 89 C6600（Fuser Belt Rotation Error）/C6720（Fuser IH Belt Rotation Error）/Fuser Belt Failure For 6500i/8000i Step Checking contents Detach the fuser unit and then check whether the flange keys of the machine front and rear side do not get under the inside heat roller and whether the flange key is not raised due to being pressed by the heat roller.
  • Page 90 C6600（Fuser Belt Rotation Error）/C6720（Fuser IH Belt Rotation Error）/Fuser Belt Failure For 6500i/8000i C. Perform below checking. Check firmware Ver (engine) C6600/C6720 6550ci/7550ci : 2K9_1000.004.006 6500i/8000i : 2LF_1000.003.006 Whether it is after above version. Check firmware Ver. YC26（Engine PCB） Firmware Version Up Check YC26 of Engine PCB Check the fuser unit (left lower fig.) Re-connect...

  • Page 91: C6620

    C6620(IH Core Motor rotation Error) Check the firmware version (engine) C6620 6500i/8000i : 2LF_1000.003.006 No problem if it is after above version. Check whether updated with measured engine firmware. (refer to right Colum) Fig.1 Replace IH unit. Item number Parts name Qt’y Remark Install updated firmware...

  • Page 92: C6730

    C6730 For 6500i/8000i 【Phenomenon】 Cooling fan of IHPWB is clogged by dust, cooling efficiency is reduced, C6730 (Fuser IH substrate temperature error 1) is generated. 【How to Respond】 Clean the cooling fan with a vacuum cleaner. Fan Position Before (With clogging) After...

  • Page 93: C6770

    C6770（ IH Fuser Low Power Error） Check the firmware version (engine) C6770 6500i/8000i : 2LF_1000.003.006 Increase withstanding of power noise. Check whether Engine firmware version is after the right Colum. Firmware Ver UP Check connection of Fuser unit connector (right fig.) When C6770 occurs after cable of Fuser unit is shorted and broken, while the fuser unit is kept Replace Fuser unit.

  • Page 94: C6910

    C6910(Engine Firmware Ready Error) C6910 Check the version of the firmware on the machine. If the version is older than the following, upgrade the firmware to the latest version. ENGINE ：2LC_1000.007.0XX Venus Mercury ：2K9_1000.005.0XX Zeus/Gaia：2LF_1000.004.0XX U019 firmware Version Check the Engine firmware version by U019...

  • Page 95: C7101

    C7101（Toner Control Sensor Error) If the T/C control is not capable at the DLP or there is a possibility that DLP is LOCKing by jam in the developing powder outlet etc. (It may be accompanied by the unusual rattling sound like no engagement of gears and C7101) 1.In case of abnormal sound occurs a.

  • Page 96: C9500/C9510/C9520/C0630/C0640/Cf245　Sata Cable Failture

    Parts No. Parts name Affected model - C9500 error 5550ci/4550ci/3550ci/30 - C9510 error 50ci - C9520 error 302K946700* WIRE CCD DATA 5500i/4500i/3500i - C0630 error 7550ci/6550ci - Scanned image 8000i/6500i block dropout (Refer to 7550ci/6550ci, WIRE INTERFACE below for the image...

  • Page 97: Cf000/"Welcome" Screen Lock

    1.Check the contact of CODE DIMM (detach and attach). (If possible, replace it.) Check whether Panel Main PCB is recovered by Boot mode. Replace Main PCB Replace Panel PCB Replace Panel PCB Replace Main PCB 3500i/4500i/5500i 6500i/8000i Product Item Name Item Number Item Name Item Number...

  • Page 98: Cf040

    Engine PCB and recover the Re-insert the FFC fault wire. connector Replace Engine PCB Re-insert the Engine PCB FFC connector （YC46） Replace FFC FFC item code： 5500i/4500i/3500i ： Replace Main PCB 302K946A00 WIRE FFC MAIN-ENGINE Replace Engine PCB Replace HDD 3500i/4500i/5500i 6500i/8000i Product...

  • Page 99: Cf182/186

    CF182/CF186 1. When CF182/CF186 occur after every printing. 1) Check connection of the harness (Engine - Main board) and connectors and check function. *[Main⇔ENGINE Interface] Main board:YC3 Engine board:YC46 or YC50 2) Format the HDD and check function. (U024 FULL formatting) 3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.

  • Page 100: Abnormal Abnormal Sound From Developing Unit

    Abnormal Sound from Developing Section There is a possibility that DLP is LOCKing by jam in the developing powder outlet etc. (It may be accompanied by C2101 and C7101) a. Replace the DLP UNIT . b. Re-assemble it as referring to below attention 1. attention 1 The measure against below condition was taken after 2011 Oct.

  • Page 101: Sound Abnormal Sound From Fixing Drive Unit

    ■Screws adding position Abnormal sound from fuser Check the sound by driving the fuser motor （U030>FUSER), check whether the sound occur at the following cycle during driving. 5500i:0.4sec cycle/4500i: 0.5sec cycle/3500i:0.6sec cycle (Refer to sound FILE) Not match with cycle Match with...
  • Page 102 Abnormal sound from the fuser section (2/5) For 3500i/4500i/5500i ■Affected machine’s serial number ■Procedure...
  • Page 103 Abnormal sound from the fuser section (3/5) For 3500i/4500i/5500i...
  • Page 104 Abnormal sound from the fuser section (4/5) For 3500i/4500i/5500i...
  • Page 105 Abnormal sound from the fuser section (5/5) For 3500i/4500i/5500i 23.Install the fuser unit and drive it to check if the abnormal ticking sound is heard. The latch of the bearing to the frame may still not be released in case any abnormal sound is heard.

  • Page 106: Dp Motor Driven Sound

    Old Part No. New Part No. New Part No. Description Description Remarks Remarks (No2,6) Positioning TASKalfa 7550ci/6550ci, TASKlafa 8000i/6500i (DP) TASKalfa 7550ci/6550ci, TASKlafa 8000i/6500i (DP) Screw ---------- ---------- 303M494210 303M494210 PARTS MOTOR-GEAR SET SP PARTS MOTOR-GEAR SET SP Set item No2 to 4...

  • Page 107: Others Dp Size Detection Error

    DP Size Detection Error When the size detection error occurs at DP, check below item and take measure. Check the Scanner firmware version by U019 2LC_1200.004.003 Lower Above Download firmware above service Upgrade Pack Ver. VV3.01 Set 1 sheet of A4R (or Letter R) on DP original tray, check the original size displayed on the operation panel.

  • Page 108: Disporsal Toner Bottle

    Waste Toner Bottle 1. When full of the waste toner bottle is detected earlier incorrectly, check the following. a. If turning the waste toner (toner entrance) down or it is accidentally dropped, while the waste toner is in the WT-860 or vibration is added, *Toner will adhere to remaining toner amount detection section.

  • Page 109: Time For Maintenance.(T)

    Time for maintenance.(T) 1. Time for maintenance.(T) When “Time for maintenance.(T)" was displayed on a status bar (refer to attachment picture), please take the following measure. a. Performs resetting partial operation control in Sim.906. b. Set up the present time from a system menu. c.

  • Page 110: Damage Of Cassette Rail

    The Cassette Rails Damage (1/2) <Cassette rail damage position> 1 and 5 are mostly damaged in the figure below. ①: may contact the pulley A in the figure left and may be broken if pulled out just before full open and the downward force is applied to the cassette.
  • Page 111 The Cassette Rails Damage (1/2) <Cassette rail damage position> 1 and 5 are mostly damaged in the figure below. rib: may contact the pulley A in the figure left and may be broken if pulled out just before full open and the downward force is applied to the cassette.
  • Page 112 The Cassette Rails Damage (2/2) ●For Strengthening the rail （Before the damage, the resin portion and deformation is whitening rail section.） For strengthening the rail---install before broken and where is deformed or whitened at the rail resin ( 1 and 5 are mostly damaged) [Where to fit/direction] Cassette upper side Reinforcing parts —small (No.3)

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