Powapos T25 User Manual
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Powapos T25 User Manual

Ipad air mount
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IPAD AIR MOUNT
USER GUIDE

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Summary of Contents for Powapos T25

  • Page 1 IPAD AIR MOUNT USER GUIDE...

  • Page 2: Table Of Contents

    TROUBLESHOOTING ......................12 Tablet Installation Difficulties ......................12 Tablet Does Not Function........................12 Scanner Difficulties ..........................12 Printer Difficulties ..........................12 External PIN Pad Difficulties ......................13 Cash Drawer Difficulties ........................13 Swiveling the PowaPOS T25......................13 Integrated PIN Pad Error Messages ....................14 WARRANTY AND SUPPORT ....................15...

  • Page 3: Overview

    OVERVIEW Congratulations on your purchase of the PowaPOS T25! You now have what you need to make your business a success, including: Tablet mount supporting iPad Air tablets (Optional) Barcode scanner (Optional) Integrated PIN pad supporting EMV chip and magnetic stripe payment card types...

  • Page 4: Installation

    INSTALLATION PAPER To install paper for the receipt printer or replace an empty paper roll, do the following: Remove the barcode scanner from the base. Lift the base cover by placing your thumbs into the opening and lifting upwards. If necessary, remove the empty paper roll. Insert a new paper roll with the loose end of the paper coming from underneath the roll through the front opening.

  • Page 5: Tablet

    Go to Bluetooth settings. Turn on Bluetooth to make devices discoverable. Select the PowaPOS device. If there are multiple scanners within Bluetooth range, select your unit’s specific scanner as identified by the ID number located on the bottom of the scanner.

  • Page 6: Connections

    CONNECTIONS Connections for power and external accessories are on the underside of the PowaPOS T25. To access any of these connection ports, do the following: If mounted, remove the barcode scanner from the PowaPOS T25 and set it aside. Pick up the PowaPOS T25 with two hands and carefully turn it on its side.

  • Page 7: Adjusting The Tablet

    Firmly but gently rotate the base counterclockwise. The PowaPOS T25 display screen can be tilted. To tilt the display screen, do the following: Firmly hold both tablet sides or place one hand on the top or bottom of the mount with the other hand holding down the base.

  • Page 8: Tearing Receipts

    TEARING RECEIPTS After the PowaPOS T25 prints a receipt, you must tear it off to hand it to the customer. To tear a receipt, do the following: Firmly grip the receipt in your hand. Pull the receipt quickly at a downward angle towards either the left or right.

  • Page 9: Using The Barcode Scanner

    USING THE BARCODE SCANNER The barcode scanner can be used as a mounted or a handheld device. If the scanner does not appear to be functioning, press and hold the button for five seconds to turn the scanner on. MOUNTED If the barcode scanner is mounted, it is always active during checkout.

  • Page 10: Using The Card Reader/Pin Pad

    A card reader and PIN pad are required to process credit and debit card transactions. The PowaPOS T25 supports both an integrated and third party PIN pads. The integrated PIN pad supports both EMV chip (swipe only) and magnetic stripe payment card types, but an external PIN pad is required to support contactless payments.

  • Page 11: Tapping A Card

    USING THE CARD READER/PIN PAD (CONT’D) TAPPING A CARD An external PIN pad is required to tap a contactless payment card. To tap a contactless payment card, when requested tap the chip side of the card onto the designated area of the external PIN pad. ENTERING A PIN To enter your PIN for a magnetic stripe payment card, after you swipe your card enter your four digit PIN and then press the green check.

  • Page 12: Troubleshooting

    PowaPOS T25. • Open the base of the PowaPOS T25 and verify that the receipt printer is not out of paper and the paper is not jammed. If necessary, remove the damaged paper or add more paper by following the instructions in Paper Installation.

  • Page 13: External Pin Pad Difficulties

    If you are having difficulty swiveling the PowaPOS T25, place both of your hands on the base and firmly try to rotate the base in either direction. If the base will not rotate in the first direction, try the other direction. The base can be...

  • Page 14: Integrated Pin Pad Error Messages

    TROUBLESHOOTING (CONT’D) INTEGRATED PIN PAD ERROR MESSAGES The integrated PIN pad can display error messages on its LCD screen. Use the following table for descriptions and solutions of the PIN pad error messages: MESSAGE REASON ACTION DECLINED The transaction has been Use another payment type.

  • Page 15: Warranty And Support

    WARRANTY AND SUPPORT For warranty and support information please contact your PowaPOS T25 reseller. Do not try to repair the PowaPOS T25 terminal or S10 barcode scanner. All repairs, including battery replacement, must be coordinated with the manufacturer.

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