Troubleshooting - Turtle Beach Ear Force X32 User Manual

Troubleshooting

No sound
• Check that the headset volume control is turned up.
• Check that the transmitter USB power and Line In cables are properly connected.
• Check that the headset is powered on. The LED on the left ear cup should be flashing.
• Check if the LED on the front of the transmitter is on solid. If the LED is slowly pulsing, it indicates that the transmitter isn't
communicating with the headset. If the headset is on solid and the transmitter LED is slowly pulsing, then the headset and
transmitter need to be "paired" as described in the section "Pairing the Headset and Transmitter".
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception. This can occur when:
• The headset and transmitter are out of range. For best performance, stand within 20 feet from the transmitter.
• There's a wall or other large object between the headset and transmitter.
• The transmitter is in a bad location that is interfering with the antenna.
• A wireless base station or wireless router is causing a lot of RF activity that's blocking the RF signal from the transmitter.
Voice Chat Drops
• Most in-game voice chat drops are simply caused by network performance or "lag". Usually they subside after a few moments so
please be patient. In extreme cases, you may have to leave a game and return to reset the chat function.
• If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction.
A wired connection from your modem/router to your console is recommended for best results.
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