Troubleshooting - Philips HMP5000 User Manual

13 Troubleshooting

If you contact Philips, you will be asked for the model and serial
number of this player. The model number and serial number are at
the bottom of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
• Refer to the TV user manual for how to select the correct
video input channel
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• Make sure that the audio cables are connected to the audio
input sockets that are grouped with the selected video input
sockets.
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• The format of this USB storage device is not supported.
• The supported memory size is 1TB maximum.
• Make sure that this player supports these files. (Refer to
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• DRM-protected video files that are stored on a USB/SD
storage device cannot be played through an analog video
connection (for example, composite). You need to use an
HDMI connection to play these files.
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• Make sure that the subtitle filename is the same as the video
filename.
• Make sure that the DivX video file and the subtitle file are
saved under the same directory.
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