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Spring 2012
Reference Guide
SureWest
Whole Home
DVR Manual
Important
information!
Retain for your
reference.
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Summary of Contents for SureWest Whole Home DVR

  • Page 1 Spring 2012 Reference Guide SureWest Whole Home DVR Manual Important information! Retain for your reference. Back to Table of Contents...
  • Page 2 Back to Table of Contents...
  • Page 3 Can’t decide which show to record? Record them all and don’t forget to record every episode with the Program Series Record feature. SureWest’s Whole Home DVR enables you to watch what you want, when you want from anywhere in your home. We’ll change the way you watch TV!
  • Page 5: Table Of Contents

    Let’s Get Started ........4 • Get to know your SureWest Whole DVR and set-top box... . 4 •...
  • Page 6: Let's Get Started

    Your SureWest Whole Home DVR/set-top box is a Cisco Explorer 8652/4652HDC. It supports all of SureWest’s cable TV services including Pay Per View, Video on Demand and HD. Your DVR and set-top box must be handled much in the same way as a computer to reduce potential for damage.
  • Page 7: Front Panel

    Front Panel 9 10 Item Description Function The power button will turn the Power DVR/set-top box on and off. Up and down arrows allow you to change Up, down, left and channels. Left and right arrow keys allow you right arrow keys to navigate through the guide and menu.
  • Page 8: Back Panel

    Back Panel 9 10 Item Description Function Cable In Coax input for home cable network Output Video and Audio output connections Optical Audio Out S/PDIF audio output to a digital home theater receiver S- Video Out Video output for VCR or TV with S-Video connections Cable Out RF output to connect VCR or DVD player Input for high-definition TV or home...
  • Page 9: Remote Control

    Remote Control Remote Control To view you Cable TV service, complete the following steps: 1. Press the TV button on your remote control 2. Press the Power button on your remote control 3. Press the CBL button on your remote control 4.
  • Page 10: Remote Control Functions

    Remote Control Remote Control Functions Use your remote control to access programs, adjust volume, control your DVR/set-top box and On Demand selections as well as scroll through and confirm actions within the on-screen menus. Mode buttons to control TV and additional devices Go to the main menu screen Access your on screen program guide...
  • Page 11 Connect your SureWest DVR/Set-top box Basic Connections These are the required connections for your DVR/set-top box to operate properly. Connect the power supply via the Power Adaptor. Next connect the Coax cable to the Cable In port on the back of your DVR/set-top box.
  • Page 12: Connections

    Connect your SureWest DVR/Set-top box Audio Connections Choose one of the three types of audio connections available. If you have a home theater system you can connect it to your DVR/set-top box using the S/PDIF connector and the appropriate cable.
  • Page 13: Menu

    Name Your DVR Your SureWest cable service allows you to have up to two Whole Home DVR boxes in your home. In order to determine which DVR you are managing settings or recordings for you can assign each Whole Home DVR a location name. For example, you could name your DVR Living Room or Master Bedroom based on the box location.
  • Page 14: Hdtv Set

    Set up your SureWest DVR/Set-top box To set up the DVR names, follow these steps: 1. Press the Menu button on your remote control 2. Press to navigate to Settings to navigate to System and press OK 3. Press 4. Press to navigate to Box Name and press OK.
  • Page 15: Audio

    1) Once you have selected your preferred TV appearance format, scroll to Save. 2) After pressing Save you will get an new text box advising you that a test will begin to make sure this format is compatible with your TV. Scroll to Begin Test and press OK on your remote control. 3) During the screen test a text box will appear prompting you to Cancel or Keep Setting.
  • Page 16: Dvr/Set-Top Box Functions

    Control Live TV Programming and Recording With SureWest Whole Home DVR you will be able to control your TV like never before. Pause, fast-forward or rewind as many times as you want – all with a push of a few buttons on your remote control.
  • Page 17 Note: The following set-top boxes are not compatible with the Whole Home DVR service and do not provide access to Whole Home DVR recorded programming. Scientific Atlanta Set-top Box models • 2200 • 4250 • 8010 Series (DVR) • 3250 •...
  • Page 18: Record And Replay Programs

    7. Record and Replay Programs Your SureWest DVR can record up to 200 hours of SD programming or up to 80 hours of HD programming. Storage space will depend on the type of content you are recording (HD or SD).
  • Page 19: Default Recordings Settings

    • Save Until. Scroll left or right to choose how long you want the recording to be kept. You can choose to keep the recording until you erase it, 3 days, 1 week (7 days), 2 weeks or until Space is needed. •...
  • Page 20 DVR/Set-top box Functions Default Recordings Settings continued Day: Options include This day of the week only and Any day of • the week Save Until: Options include I erase, 3 days later, 1 week later, • 2 weeks later and Space is needed •...
  • Page 21: Series Recording

    Series Recording SureWest DVR makes it easy to record every episode of your favorite program. With the Record Series feature you can schedule recordings of your favorite program by title, channel, date or time.
  • Page 22: Conflict Management

    DVR/Set-top box Functions Series Priority The Record Series Prioritization feature enables you to reprioritize your scheduled series recordings on your DVR. The prioritization feature programs your DVR to know which series recordings are the most important in the case of a recording conflict. To Reprioritize your Series Recordings: 1.
  • Page 23: Info

    Note: If you choose to cancel a recording of one episode in a series recording due to a conflict, all future episodes will remain as originally scheduled. Info Press the Info button on your remote control to see detailed information about the current program being viewed.
  • Page 24: Guide

    Your on-screen program guide provides you with the list of currently playing and upcoming programs scheduled to air on all channels provided with your SureWest cable service. In the on-screen program guide you can use the up, down, left and right arrows to navigate through the channel lineup and future program times.
  • Page 25: Favorites

    Favorites To help you quickly navigate to your favorite channels, your SureWest Whole Home DVR has a Favorite channels feature. To set your Favorite channels, follow these easy steps: 1. Press Menu on your remote control 2. Press to navigate to Settings 3.
  • Page 26: Parental Controls

    DVR/Set-top box Functions Parental Controls SureWest provides a parental control feature that enables you to limit the selections you or your family can watch. Your parental control options allow you to block programming by directly blocking specified channels, by programming with specified ratings or by type of content.
  • Page 27 Now that you have set your parental control PIN you can set your parental control preferences. To set your preferences follow these steps: 1. Press to navigate to Settings 2. Press to navigate to Parental Control and press OK 3. Enter your PIN to proceed 4.
  • Page 28: Closed Captioning

    DVR/Set-top box Functions Closed Captioning Your SureWest Whole Home DVR supports Closed Captioning and allows you to customize your Closed Caption preferences. To set your Closed Captioning preferences follow these steps: 1. Press the Menu button on your remote control 2.
  • Page 29: Caller Id On Tv

    Caller ID on TV SureWest Whole Home DVR is compatible with your Caller ID on TV feature. Caller ID on TV allows you to see whose calling right from your TV screen, so you can decide whether or not it should be an interruption.
  • Page 30 DVR/Set-top box Functions Caller ID on TV feature continued 6. Press to navigate to Notifications Timeout 7. Press to navigate through the timeout length options. These options will allow the notification to be displayed by the length of time selected. Notification display options are listed below: 5 seconds •...
  • Page 31: Faqs

    Frequently Asked Questions Questions about your SureWest DVR/Set-top box Where can I find details on how to install my DVR/Set-top box? Installation information is found in the Let’s Get Started section of your DVR/Set-top box manual. I have questions about my DVR/Set-top box and would prefer to speak with a Technical Support representative.
  • Page 32 How many channels can I watch and record at the same time? Your Whole Home DVR can record up to two programs at one time per DVR. You can watch one program while recording another, or you may record two programs while watching a previously recorded program all at one time.
  • Page 33 For more information on Parental Controls please see the Parental Controls section on page 24 of your SureWest Whole Home DVR Manual. Where do I find the available storage capacity on my DVR? Press the Menu button on your remote control, navigate to My Recordings or Scheduled Recordings and press OK.
  • Page 34 10050.1131 KC WHDVR Manual SPG2012 913.825.3000 surewest.com...

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