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Summary of Contents for Amano AGP-5200 Series
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AGP-5200 Series Phase IV Fee Computer Supervisor’s Operation Manual...
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This manual reflects AGP-5200 Phase III Fee Computers shipped with software version 3.1. Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may not be reflected in this document. Portions of this document may have been updated to include the latest hardware or firmware version, if applicable.
Table of Contents Chapter 1: Introduction ........................1-1 Overview of the AGP-5200 Fee Computer..................1-1 AGP-5200 Fee Computer Features....................1-2 AGP-5200 Fee Computer Hardware Diagram................1-3 Components of the Main Menu .....................1-4 The Operation Key Window......................1-5 The Keyboard Functions .......................1-6 Chapter 2: Accessing the Fee Computer..................2-1 Cashier Sign On Procedure (Personal Identification Numbers) ............2-1 Overruling a Cashier Operation.....................2-2 Signing On the Next Cashier ......................2-2...
Module Name Name of Manual The Normal Module The AGP-5200 Series Supervisor’s Operation Manual The Maintenance Module The AGP-5200 Series Supervisor’s Operation Manual The Reports Module The AGP-5200 Series Supervisor’s Operation Manual...
AGP-5200 Fee Computer Features The AGP-5200 Phase III Fee Computer is a modular system that features: • An active color LCD display • A custom keyboard • A thermal receipt printer • An internal credit card and ticket swipe reader •...
Components of the Main Menu The main menu of the Normal Module contains the following items: Figure 1-2 The Main Screen The Summary Window: Displays a detailed summary of the current transaction. The Instruction Window: Displays instructions and error messages. The Data Entry Window: Displays the prompt for data entry.
The Operation Key Window The Cancel Key In the Normal Transaction Module, the Cancel key returns the cashier to the main menu. The Sign On/Off Key If a cashier is currently signed on, pressing the Sign On/Off key will display the current sign on status and Cashier ID.
The Keyboard Functions Figure 1-3 The Fee Computer Keyboard The Fee Computer keyboard is laid out as follows: The left row of grey keys: Cursor Up key is used for managerial functions and configuration Cursor Down key is used for managerial functions and configuration The * Asterisk key is used for other functions and configuration The Alt key enables the keyboard’s lower case alpha characters The Alpha key enables the keyboard’s upper case alpha characters...
Chapter 2: Accessing the Fee Computer Cashier Sign On Procedure (Personal Identification Numbers) To operate the Fee Computer, a user must sign on as a cashier. Cashiers are identified by their Pin, which consists of a three digit Cashier ID plus a seven to fifteen-digit alpha-numeric PA-DSS (Payment Application Data Security Standard) compliant password.
Overruling a Cashier Operation The F1 Override option can be used by another cashier to perform one operation. It is commonly used by a supervisor to perform a restricted operation that the current cashier cannot perform (such as voiding a previous transaction). To initiate an Override, the overruling cashier must press F1 Override, enter their Pin Code and press ENTER.
Signing Off the Current Cashier The F7 Sign Off option will prompt the cashier for their Pin Code so that they can relinquish control of the Fee Computer to the next cashier. The Fee Computer cannot perform any operations in the sign off mode until the next cashier signs on.
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The Fee Computer will display a list of options available to the new cashier in the Function Window: • F2 Sign On If the current cashier does not return from break, a new cashier may use this option. When a new cashier signs on, the cashier on break will be automatically signed off. This option allows the cashier to sign off.
Relief Cashiers If the cashier will be unavailable for an extended period of time, a Relief Cashier may temporarily take control of the Fee Computer by using the F3 Begin Rlf option. The Relief Cashier must enter their Pin to operate the Fee Computer, but this does not sign off the original cashier (who is automatically placed on break).
Chapter 3: Transactions Overview of the Transaction Process The AGP-5200 Fee Computer automatically calculates parking fees by processing parking ticket information. The internal swipe reader may be used to read tickets and the optional AGP-0505 Slip Printer may be used for validating tickets. The optional AGP-5600 Validator may be used to both read and validate parking tickets.
Ticket Processing Methods There are three ways to process tickets using the Fee Computer: • Manual Keypad Entry • The Internal Swipe Reader • The AGP-5600 Validator Manual Keypad Entry For systems NOT enabling the internal swipe reader or optional AGP-5600 Validator, the F1 Normal key will become selected.
The Area screen will be displayed. Select the appropriate area. If the area and lot combination are not programmed, the Instruction Window will prompt “Lot and Area Do Not Match”. If the combination is acceptable, the fee will be calculated and you can proceed with the transaction. Internal Swipe Reader For systems enabling the internal swipe reader, the F1 Normal key will become selected and the Instruction Window will prompt the cashier to insert a ticket into the Swipe Reader.
AGP-5600 Validator For systems equipped with the optional AGP-5600 Validator: The F1 Normal key will become selected and the Instruction Window will prompt the cashier to insert a ticket into the AGP-5600 Validator. The cashier must insert the ticket with the magnetic stripe facing up and to the right. Note: If you insert an invalid ticket into the AGP-5600 Validator during a transaction, the ticket will be rejected and a message will be displayed.
Lost Ticket Transactions (When using an optional AGP-5600 Validator) If the customer has lost their parking ticket, the Fee Computer will allow a Lost Ticket Transaction by encoding the information on a new parking ticket. Using A Blank Magnetic Stripe Ticket To begin the transaction, the cashier must press F2 Lost from the Transaction Menu and the Instruction Window will prompt the cashier to manually enter the Entry Time and Date of the customer.
Damaged Ticket Transactions If the customer has a ticket that cannot be read by the Validator or the Swipe Reader, the Fee Computer will allow a Damaged Ticket transaction. To begin the transaction, the cashier must press F3 Damaged from the transaction Menu and the Instruction Window will prompt the cashier to manually enter the entry time and date of the customer.
Prepaid (Pay on Entry) Transactions The Fee Computer may be configured so that a customer can pay their parking fee prior to entering the facility. In this scenario, the Fee Computer controls both the entry and exit lanes of the facility. Figure 3-1 A Pay on Entry System Layout Upon customer entry, the cashier must press F4 Prepay from the Transaction Menu.
After the entry ticket is validated, the ticket must then be handed to the customer. The rate associated with the entry ticket will allow the customer to stay for a prepaid amount of time. The date and time of validation will be printed on the ticket. Upon customer exit, the cashier must take the ticket from the customer and insert the entry ticket into the Validator.
License Plate Inventory System Transactions Overview of the LPI System In an exit pay facility, the optional License Plate Inventory (LPI) system is used as an advanced parking control inventory system. An attendant manually enters the license plate numbers of vehicles parked at a facility using a hand held device.
Entering the Vehicle’s License Plate Number The cashier must enter the vehicle’s license plate number and state and press the Enter key. To use letters, the cashier must hold down the Alpha key on the keyboard. The license plate number must be entered without using spaces.
Chapter 4: Payment Options Overview of Fee Computer Installations Pay on Entry In a Pay on Entry facility, the Fee Computer is capable of controlling both the entry and exit lanes of the parking area (The Fee Computer is configured as an Exit Pay machine to perform this function). Upon entry, the customer pays a fixed fee to use the parking facility.
To use a Validation Coupon, a cashier must insert a parking ticket into the Validator and then insert a Validation Coupon to apply the discount. The Fee Computer calculates the difference based on the store number and a one-use increment is encoded on the coupon. The Validation Coupon is then returned to the customer for future use.
Credit Card Payments Credit Card Payments can be processed if the Fee Computer is properly equipped and configured. All credit card information is stored on the Fee Computer in a masked format for consumer protection. To begin, the cashier must pass a credit card through the Fee Computer swipe reader. The magnetic stripe should be facing down and facing the cashier.
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Manually entering credit card information The cashier must press F2 Credit and manually type in the credit card number and expiration date using the numeric keypad. After pressing ENTER, the Fee Computer may contact the credit card processor (depending on configuration) to validate the credit card information. If authorization is approved, a credit card authorization slip will be printed.
Check Payments A Check Payment can be selected by pressing F3 Check from the Payment Menu. The cashier must manually enter the check number (up to four digits) using the numeric keypad and press ENTER. • If the check amount matches the full amount on the display, the user must press ENTER. •...
Applying Store Discounts to Payments Warning!: If the customer will be applying a Store Discount to their payment, the cashier must press F4 Store from the Payment Menu before any other type of payment method is applied. Automatically entering Store Discount Information Before accepting payment, the cashier must insert the discount ticket into the validator (magnetic stripe facing up and to the right).
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Note: If the total amount of all discounts meets or exceeds the total parking fee due, the transaction will automatically complete itself. Any additional discounts that exceed the total fee will be nullified to zero. The receipt will display the name and ID number of each Store Discount, the number of times applied and the amount of each deduction.
Processing Short Transactions If a customer cannot pay the total amount due for a transaction, the outstanding balance can be settled as a “Short”. Any partial payments must be entered before selecting this option. After doing so, the cashier must press F6 Short from the Special Payment Options Menu. The status indicator will flash red and the cashier will be prompted to press ENTER to end the transaction as “Short”.
Switching to an Event Rate for a Single Transaction The cashier must press F7 Events from the Special Payment Options Menu to allow an Event Rate to take the place of the Normal Rate for a single transaction. The cashier must select an event rate from the list available in the Summary Window.
Switching to a Secondary Currency for the Current Transaction The Fee Computer can be configured to calculate fees using a secondary currency. This is useful for facilities near the border of two countries. The cashier must press F8 Currency from the Special Payment Options Menu.
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Customizable Bitmap Customizable Header Receipt Details Customizable Footer Figure 4-4 The AGP-5200 Receipt The receipt contains the following information: • Fee Computer number • Other discounts applied • Cashier’s last name and ID # • Subtotal due if tax was calculated after discount •...
Printing Validation Data on Tickets Using the AGP-5600 Validator After the fee has been calculated, the Fee Computer will instruct the AGP-5600 Validator to print validation data on the ticket. The cashier must insert the ticket with the magnetic stripe facing up and to the right.
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Figure 4-7 AGP-5600 Validated Ticket (Single Discount Amount) 1. Equipment Number: The Fee Computer number (01-99) where the ticket was processed. 2. Ticket Type: Shows the type of ticket that was validated. For Normal Tickets For Lost Tickets For Damaged Tickets For Misc.
Using the AGP-0505 Slip Printer After the fee has been calculated, the Fee Computer will instruct the cashier to insert the ticket into the Slip Printer. The cashier must place the ticket vertically into the Slip Printer with the mag stripe facing down and to the right.
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1st Line Equipment # The Fee Computer # (01-99) where the ticket was processed. Cashier ID # The Cashier ID Number (100-999) that is Signed On. Ticket Type: Shows the type of ticket that was validated. For Normal Tickets For Damaged Tickets For Lost Tickets For Miscellaneous Trans Transaction #...
Chapter 5: Menu Options In the Normal Module, the Menu key offers the following options: • F1 Trans See Transactions, 3-1 • F2 Totals See Printing Cashier Revenue Totals, 5-2 • F3 Subtotals See Cashier Shift Subtotal Reports, 5-8 • F4 Eqpm See Manually Operating External Fee Computer Equipment, 5-9 •...
Printing Cashier Revenue Totals Pressing F2 Totals from the Menu Options screen will display the Cashier Revenue Menu. This menu is used to print several types of Cashier Revenue Reports. Cashier Shift Report This report contains revenue totals, transaction details and events that have occurred for each cashier shift since its last printing.
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Header Date/Time Date and time the report was printed Title Type of report Serial Number # Unique serial number of the report Fee Computer # Fee Computer Number Cashier Name & ID Cashier Name and ID # Cashier Log Start Shift Date/Time at the start of shift Trans.
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Parking Fee By Event Event Name Amount Count Credit Card Summary Type of Card The type of the card Approved The Total Approved Transactions under card type Denied The Total Denied Transactions under card type Void The Total Void Transactions under card type Credit Card Totals Approved The Total Approved Transactions of all cards.
Cashier Shift Summary Reports Pressing the appropriate function key will print the Shift Summary Report desired and return the cashier to the Transaction Menu. Level One Cashier Shift Summary Report Pressing F1 Level1 will print a summary of all Cashier Shift Reports printed since this report was last printed.
Cashier Shift Subtotal Reports The cashier must press F3 Subtotals from the Menu Options screen to access the menu to print a Cashier Shift Subtotal Report. Pressing the appropriate function key will print the Subtotal Report desired and return the cashier to the Transaction Menu. Note: Subtotal Reports are not assigned a serial number.
Manually Operating External Fee Computer Equipment The cashier can manually open the cash drawer and control the barrier gate by pressing F4 Equipment from the Menu Options screen. Opening the Barrier Gate Pressing F1 Open will open the barrier gate. The gate will close when it receives the next close signal, typically when a vehicle crosses over the closing loop as it exits the lane.
Fee Display Pressing F5 FeeDisp from the Equipment menu will allow the user to adjust the brightness level of the optional AGP-5900 Display Unit. There are two brightness options available: • F1 Standard – (Standard Brightness) • F2 Bright – (Increased Brightness) Panic Alarm In an emergency (such as a robbery), the cashier may trigger a panic alarm by pressing the following sequence of keys:...
Adding Cash to the Cash Drawer This function is used when adding extra cash to the drawer. Pressing F8 [+] Cash from the Transactions Menu will prompt the cashier to enter the added cash. The cashier must manually enter the amount of cash using the numeric keypad and press ENTER. The cash drawer will open and the Fee Computer will return to the Transaction Menu.
Switching to an Event Rate for All Transactions This option will enable an Event Rate to take the place of a normal rate for all transactions. The cashier must press F5 Events from the Adjustment Menu and the Fee Computer will display the available Event Rates in the Summary Window.
• F1 Reports Loads the Reports Module. See The Reports Module, 6-1 Loads the Maintenance Module. See The Maintenance Module, 7-1 • F2 Maint Loads the Configuration Module. See The AGP-5200 Series Installation/Configuration • F3 Config Manual • F4 Rates Loads the Rates Module of the Configuration Utility.
Printing a Journal Report The user must press F8 Journal from the Management Menu to run a journal report on the Thermal Receipt Printer. The Journal Report is an audit record of all operations that occurred on the Fee Computer. Configuring Time Parameters The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard.
After the settings are correct, press F6 Commit to zero the seconds and start the clock. Note: The Fee Computer is shipped from the factory utilizing Eastern Standard Time with Daylight Savings Time enabled. If a change in Daylight Savings Time is needed, the Amano Cincinnati representative must be contacted.
• F1 Normal See The Maintenance Module, 7-1 • F2 Maint Loads the Configuration Module. See The AGP-5200 Series • F3 Config Installation/Configuration Manual. • F4 Rate Loads the Rates Module. See The AGP-5200 Series Rate Setup Manual. Supervisor’s Operation Manual...
Store Discount Reports The Store Discount Report contains a summary of all store discounts applied to transactions using the Fee Computer. The user must select F1 Store from the Reports Module main menu to print this report. Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer.
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Figure 6-1 Sample Store Reports Supervisor’s Operation Manual...
Length of Stay Report The Length of Stay Report contains information on the number of vehicles that occupied the parking facility, sorted by the length of their stay. The user must select F2 StayLen from the Reports Module main menu to print this report. Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer.
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The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Revenue Type? This option determines the type of revenue to be printed on the Length of Stay Report.
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Modifying Time Period Categories The Instruction Window will prompt the user to modify the Time Period Categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options. There are 36 user-definable Time Period Categories.
Parking Fee Classification Report The Parking Fee Classification Report contains the number of vehicles that occupied the parking facility, sorted by the parking fee rate. The user must select F3 Park Fee from the Reports Module main menu to print this report. Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer.
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Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. Area, Event or Lot? This option determines which transaction types to include.
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Modifying Parking Fee Categories The Instruction Window will prompt the user to modify the Parking Fee Categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options. The Fee Computer can program 10 Areas, 4 Lots and 8 Events.
Entry/Exit Classification Report The Entry/Exit Classification Report contains the number of vehicles that entered or exited the parking facility, sorted by time of day. The user must select F5 Entry/Exit from the Reports Module main menu to print this report. Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer.
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Area, Event or Lot? This option determines which transaction types to include. The options are: Area, Event or Lot. Enabled Status: This option allows the user to specify whether to include Area, Events or Lots that are currently enabled, disabled or both (All). Name: Select a name from the list for the Area, Event or Lot to be included, or select “All”.
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Modifying Time Period Category Options The Instruction Window will prompt the user to modify the Time Period categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options. There are 48 user-definable Time Period Categories.
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Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-4 Entry/Exit Classification Report for an example of this report. Figure 6-4 Entry/Exit Classification Report Supervisor’s Operation Manual 6-15...
Program and Rate Configuration Reports The user must select F5 Program from the Reports Module main menu to print Program and Rate configuration reports. These reports serve as a quick reference when troubleshooting the Fee Computer. Program Configuration Report The user must select F1 Config from the Program and Rate Configuration Reports menu to print the Program Configuration Report.
Rate Configuration Reports The user must select F2 Rates from the Program and Rate Configuration Reports menu to print a Rate Configuration Report. These reports contain configuration information for Variable and Flat Rates defined in the Fee Computer. The user may press F10 Exit to exit. Variable Rate Configuration Report The user must select F1 Var from the Rate Configuration Reports Menu to print the configuration information for a variable rate.
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Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-6 Sample Variable Rate Report for an example of this report. Figure 6-6 Sample Variable Rate Report Supervisor’s Operation Manual 6-19...
Flat Rate Configuration Report The user must select F2 Flat from the Rate Configuration Reports Menu to print the configuration information for a variable rate. The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard.
Figure 6-7 Sample Flat Rate Report Rate Assignment Report This report contains information on area names and rate types that are assigned to ticket types. The user must select F6 Assign from the Rate Configuration Reports Menu to print this report. The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard.
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Printing the Report After configuring all options, the user may print the report by pressing F8 Print. Each transaction type will be listed along with the Area Name, Rate Type, and Rate Name See Figure 6-7 Sample Flat Rate Report for an example of this report. Figure 6-8 Sample Rate Assignment Report 6-22 Supervisor’s Operation Manual...
License Plate Inventory System Reports If the Fee Computer is equipped with the License Plate Inventory System (LPI), the user may select F9 LPI from the Reports Module main menu to print LPI Reports. License Plate Number Entry Report To print a License Plate Number Entry Report, the user must press F1 Entry from the License Plate Inventory System Reports Menu.
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The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Sort By – The user must select whether to sort the report by either Exit Time or Cashier. Which Transactions –...
License Plate Inventory System Activity Report To print an LPI activity Report, the user must select F1 Entry from the License Plate Inventory System Reports Menu. This report contains summary information on all LPI transactions. This report is sorted by ticket type. See Figure 6-9 The LPN Entry and LPI Activity Reports for an example of this report.
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Figure 6-9 The LPN Entry and LPI Activity Reports 6-26 Supervisor’s Operation Manual...
Chapter 7: The Maintenance Module To access the Maintenance Module, which configures and maintains the cashier database, press the Menu key from the Normal Transaction Module and press F6 Mgmt to access the Management menu. Pressing F2 Maint will load the Maintenance Module. This database contains general information about each cashier such as Pin Code, address and social security number.
Menu Bar The Menu Bar selections duplicate the Tool Bar functions. Cashier Information Menu Enter relevant personal information in the fields under the Information Menu in the Editing Window. The following fields are required for each cashier: • ID: Each cashier must have a unique three digit ID Number between 100 and 999. •...
Cashier Rights Menu Individual Cashier rights are enabled by placing a check in the box adjacent to the listing. If a box is unchecked, the cashier will not be allowed to perform the listed function. The rights granted here work in conjunction with Fee Computer privileges and restrictions defined in the Configuration module (see the AGP-5200 Installation/Configuration Manual).
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