CTI TC-2000 AK Series Instruction Manual
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CTI TC-2000 AK Series Instruction Manual

Tc-2000 k series pabx
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Series:
TC-2000 AK
TC-2000 HK
TC-2000 DK
TC-2000 VK
Instruction Manual
Instruction Manual
Instruction Manual
PABX
Telephone Exchange

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  • Page 1 PABX Telephone Exchange Series: TC-2000 AK TC-2000 HK TC-2000 DK TC-2000 VK Instruction Manual Instruction Manual Instruction Manual...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Section 1: Brief Introduction Names ----------------------------------------------------------------------------------- Technical Index ------------------------------------------------------------------------- Part Name ------------------------------------------------------------------------------- System Connection Diagram ---------------------------------------------------------- Precautions ----------------------------------------------------------------------------- Section 2: System Programming General Programming Instructions --------------------------------------------------- Default Values -------------------------------------------------------------------------- System Program Password ------------------------------------------------------------- Restore To Default Mode -------------------------------------------------------------- PABX Port Enable/Disable To Compatible With Key Phone --------------------- Enable / Disable External Line ------------------------------------------------------ Attendant Mode Of CO Line ---------------------------------------------------------...
  • Page 3 TABLE OF CONTENTS Section 3: Operation Make Internal Call ------------------------------------------------------------------- Make External Call ------------------------------------------------------------------ Answer External Call ---------------------------------------------------------------- Call Pick Up --------------------------------------------------------------------------- Transfer External Call To Another Extension ------------------------------------- Party Conference (2 Exts and 1 CO) ------------------------------------------------ Internal Call Transfer ---------------------------------------------------------------- Internal Party Conference ( among 3 extensions) --------------------------------- Extension Call Operator -------------------------------------------------------------- Busy Transfer -------------------------------------------------------------------------...

  • Page 4: Section 1: Brief Introduction

    Section 1: Brief Introduction Welcome to use TC-2000 K series PABX, this series include these models: TC-308AK ( 3 CO lines + 8 Extensions) TC-416AK (4 CO lines + 16 Extensions) TC-2000HK ( Card expandable structure, 2 to 6 CO lines, 4 to 32 Extensions) TC-2000DK ( Card expandable structure, 4 to 16 CO lines, 8 to 128 Extensions) TC-2000VK ( Card expandable structure, 8 to 16 CO lines, 32 to 64 Extensions) The system is Card Expandable Structure, the main features are as below:...

  • Page 5: Names

    Section 1 Basic System Construction 1.1 Names TC-2000AK 308AK Back View 416AK Back View Face View ---- LED ---- Power Switch ---- CO line port ---- Extension port Left Side view ----Power socket ---- COM port ---- Voice Record switch(OGM) ---- PC voice record port Right Side View...
  • Page 6 Section 1 Basic System Construction TC-2000HK Telephone Exchange Front View Side View Bottom View ----LED ----Power Switch ----Power Socket ----Power fuse ----External Music Input Port ----COM Port ----Voice Recorder port Back View ---- CO lines ---- Extensions ---- Expandable panel for rack mount (optional) ---- Back up battery box --- 6v 4.5A/h Battery ( optional)
  • Page 7 Section 1 Basic System Construction TC-2000DK Telephone Exchange Front view Back View Internal View 8. Tone board 1. Power supply LED 9. No.1 and No.2 CO line expansion board 2. Power supply switch 10. Extension expansion board 3. CPU LED 11.
  • Page 8 Section 1 Basic System Construction TC-2000VK + 48V Battery Lightning Protector grounding Connection Way: Notes: A1, A2 are extension A; B1, B2 are extension B; External Music Input port Broadcasting Output port PC Hard Disk monitor record port Voice Recorder port PC COM Port Front view Internal view...
  • Page 9 Section 1 Basic System Construction LED is light indicates corresponding C.O line or extension is using. 2. C.O line port No.1 to No.8 C.O line port No.1 to No.8 for connect with C.O line from telecom provider, each RJ11 port for connect with two C.O lines, middle two lines (A&A) as one C.O line, the two sides lines ( B&B) as another C.O line.
  • Page 10 Press these two bottons at the same time to open cover. 11.Computer COM Port: For connect with computer COM port in order can use our CTI ( Computer Telephony Integration ) software. The ideal cable length between PC and PABX is less 100 meters.

  • Page 11: Technical Index

    Section 1 Basic System Construction 1.2 Technical Index Capacity (Different model has different capacity) Outside (CO) Lines =2,3, 4, 6, 8, 12 or 16 Extensions = 4 to 128 Exterior sockets: Extension/CO line, PC network, TC-2000DK & VK series have additional features: Tone Output, External Music Input, Voice Recorder, Broadcast.

  • Page 12: Part Name

    Section 1 Basic System Construction 1.3 Part Name CPU is the control center of PABX,have control chip,connection circuit. One socket in the CPU board is for PC COM port connecting, supplied 1 CPU board one switch is allowed connect with PC COM port Switch s w i t c h The user can make the connecting cable by ordinary 4pin telephone...
  • Page 13 Section 1 Basic System Construction 3 CO line board Outside (CO) line board is take on connect with PSTN, various CO line signal can transmit to each extension port by tone exchange system that in CO line board to realize communicating between CO line and Extension. Allowed maximum install two pieces of CO line board, and have 8 CO line ports in each CO line card, maximum have 16 CO lines.

  • Page 14: System Connection Diagram

    Section 1 Basic System Construction 1.4 System Connection Diagram Extension CO line With creepage protection Arrester Arrester AC 80v 260v VOIP Internet External Junction Shelf Music Junction Shelf Amplifier Ground Wire Voice Recorder COM Port Computer...

  • Page 15: Precautions

    9.System serial communication port is for connect with PC COM port, allows realize multi-functions application and PC charge function when work with our CTI (computer and telephone integrated ) software. 10.Please read manual carefully before connecting and programming, avoid error program cause system doesn't operates properly, please reset power supply when a failure occurs, or contact with your dealer.

  • Page 16: Section 2 System Programming

    All programming must be operated on extension 1 (default is 8001) or by computer when use our CTI software. When extension is at direct outgoing mode, please input '' * '' to enter internal dial mode first, then go ahead.

  • Page 17: System Program Password

    Section 2 System Programming 2.3 System Program Password Entry Format: * * 01 ABCD # ABCD = System Program Password. Description: Allows the user to enter system programming by system program password,suppose the password is 1234 . Pick up 8001 Input ** 01 1234 # programming If the user has entered into the programming mode by password, the user...

  • Page 18: Pabx Port Enable/Disable To Compatible With Key Phone

    Section 2 System Programming 2.6 Extension Port Enable/Disable To Compatible With Key Phone Format: * 84 ABCD M # ABCD = Extension Number M=0= Use Single Line Telephone M=1= Use Key Telephone Description: Initially enable connect key phone or single line phone with any extension port of PABX, auto-configure after power ON, dispense with assignment.
  • Page 19 Section 2 System Programming 2.10 Enable External (CO ) Line ( No.2 CO Line Card ) Format: * 3 2 ABCDEFGH # ABCDEFGH = CO Line ports of No.2 card = 1 to 8 Description: Assigns which external ( CO ) line is connected to which CO line port. Example :The port 1, 2,3,4,5 of No.2 CO line card is connected with CO lines, it is correspond to CO line 9, 10, 11, 12, 13.

  • Page 20: Attendant Mode Of Co Line

    Section 2 System Programming 2.13 All CO Lines At Operator Attendant Mode Format: * 2 1 # Description: Assigned ringing extension will ring when CO line is received, pick up extension to answer the call. Pick up 8001(unlock) Input * 2 1 # Hang up 2.14 All CO lines At Auto-Attendant (Outgoing Message) Format: * 20 #...

  • Page 21: Day And Night Service

    Section 2 System Programming 2.16 Certain CO Lines At Auto-Attendant Mode Format: * 2 0 mn # mn = CO line port number(01-16) Description: Assign Auto-attendant mode for certain CO lines, while other CO lines remain in Operator-attendant mode. Example: Assign CO 2 and CO 10 at Auto-attendan, and assign remain CO lines at operator attendant mode.
  • Page 22 Section 2 System Programming 2.18 Cancel Auto-Exchange Attendant Mode In Different Period (Day and Night Service) Format: * 87 # ( Cancel Period 1) Format: * 88 # (Cancel Period 2 ) After cancel, the system will restore to pre-assigned attendant extensions. 2.19 Auto-Exchange Attendant Mode In Certain Day Format: * 89 1 A M # ( Day 1) Format: * 89 2 A M # (Day 2 )

  • Page 23: External Co Line Ringing Extension At Operator Attendant Mode

    Section 2 System Programming 2.22 Cancel CO Line Ringing Extension At Operator-Attendant mode Format: * 11 mn # mn = CO Line port number (01-16) Example: Cancel ringing extension of CO line 03 and CO line 15. Pick up 8001 Input * 1103 # Input * 1115 # Hang up Unlock...

  • Page 24: Attendant Extension At Auto-Attendant Mode

    Section 2 System Programming 2.24 Operator No 1 At Auto-Attendant Mode Format: * 2 5 abcd # abcd = extension number Description: Assign an extension to be Operator No 1 at Auto Attendant Mode. When external caller dial 0, his call will be transferred to operator. Example: Assign extension 8006 to be Operator No.1 Pick up 8001 Input * 25 8006 #...

  • Page 25: Outgoing Message Record For Auto-Attendant Mode

    Section 2 System Programming 2.26 Out Going Message Record (OGM) Format: * 2 2 N # N = 1 = OGM 1 = Maximum 15 seconds N = 2 = OGM 2 = Maximum 7.5 seconds N = 3 = OGM 3 = Maximum 7.5 seconds Description: Allows the extension assigned as an operator or manager to record up to 3 outgoing voice message.

  • Page 26: Outgoing Message Play

    Section 2 System Programming Please refer to the schematic of Tone- Board: Record ON Record OFF Right Side View of Model AK Model DK Tone-Board 2.27 Out Going Message Playing Format: * 2 3 N # N = 1 = Play OGM 1 N = 2 = Play OGM 2 N = 3 = Play OGM 3.

  • Page 27: Extension(S) To Access Only One Appointed Co Line

    Section 2 System Programming 2.29 Certain Extension(s) To Access Only One Appointed CO Line Format: * 4 1 MN abcd # MN = CO line port number (01-16) abcd = Extension number Description: Certain extension to access only one appointed CO line. Even if other CO lines are free, the assigned extension(s) disable to access those idle CO lines.

  • Page 28: Exclusive Co Line Of Authorized Extension(S)

    Section 2 System Programming 2.32 Certain Exclusive CO Line Of Authorized Extension(s) Format: * 4 2 MN abcd # MN = CO line port number (01~16), abcd = Extension number. Description: The exclusive CO line is only allowed accessed by authorized extension(s) .

  • Page 29: Extension Group

    Section 2 System Programming 2.35 Distribute Certain Extension(s) To Different Group Format * 47 ABCD G # ABCD = Extension number G= Group number = 0~9 Description: To calculate the charge for different department, we can distribute certain extensions for each department/group. Example: Assign extension 8006,8007,8008 to (sales division)group 1, extension 8009,8010 to(service division)group 2.

  • Page 30: Co Line Group

    Section 2 System Programming 2.37 Distribute Certain CO Line(s) To Different Group Format * 48 MN G # MN = CO line port number =01~16 G = Group number =0 ~9 Description: To calculate the charge for different department, we can distribute certain CO line(s) for each departments /group.
  • Page 31 Section 2 System Programming Related Feature Reference Use the program of item 2.35,2.37 We can have flexible grouping of CO lines. Example 1. Distribute extension A,B,C,D to group 2, extension E,F,G,H,J,K to group 3. Distribute CO line 1,2,3 to group 2, CO line 4,5,6,7,8 to group 3. Thus, Ext. A, B,C,D are allowed access CO line 1,2,3 only, Ext.E,F,G,H,J,K are allowed access CO line 4,5,6,7,8 only, dfferent groups can build internal communication and the call can be transferred.

  • Page 32: Restricted Prefix Digits

    Section 2 System Programming 2.39 Prefix Digits Of Restricted CO Line Number Format * 57 G ABCD # G = Group of prefix digits of restricted CO line number = 1 ~ 6 Group ABCD = Prefix digits of restricted CO line number = 1 ~ 4 digits Description: Assign restrict prefix digits freely, the CO line numbers that with these prefix digits are restricted to dial.

  • Page 33: Extension Outgoing Class

    Section 2 System Programming 2.41 Clear Prefix Digit Of Certain Group Format * 57 G # G = 1 ~ 9 Grou ps 2.42 First Outgoing Class Of Certain Extension Format * 51 ABCD M # ABCD = Extension number M = Class M=0 = Permit to dial internal call and receive call only M=1~6 = Restrict to dial the numbers with prefix digits that in group 1 to 6...
  • Page 34 Section 2 System Programming 2.45 Second Outgoing Class Of All Extensions Format * 55 M # M=0 = Permit to dial Internal call and receive the call only M=1~6 = Restrict to dial the numbers with prefix digits that in group 1 to 6 M=7~9= Permit to dial the numbers with prefix digits that in group 7 to 9 only Related Feature Reference Do speed program when the most of extensions are have same outgoing class.

  • Page 35: Extension Number Management

    Section 2 System Programming Related Feature Reference 1. Each extension has maximum of two outgoing class, both of classes should be in restricted prefix digits group 1 to 6 (G = 1 to 6) or in licence prefix digits group 7 to 9 (G = 7 to 9). It is not allowed to assign first class is in group 1 ~ 6, and second class is in 7 ~ 9.
  • Page 36 Section 2 System Programming 2.50 Length Of Certain Extension Number Format * 72 A M # A = Prefix digit of extension number = 1 to 8 M = Length of extension number = two, three or four digits Description: Allow existing two, three or four digits extension number. Example: Assign extension number with prefix 3 has two digits, extension number with prefix digit 6 has three digits.

  • Page 37: Extension Make External Call Mode

    Section 2 System Programming 2.53 Certain Extension Make External Call Mode Format: * 8 2 ABCD N # ABCD = Extension number; N = 0 = Dial 0 ( Default mode ) N =1 = Direct Description: The extension can be programmed to have access to the external CO line by dial 0 first (N=0) or to have direct access to external CO line (N =1) Example: Assign extension 8008 to have direct access to the external line.

  • Page 38: Extension External Call Time Limited

    Section 2 System Programming 2.56 External Call Time Limited Of Certain Extension Format: * 9 1 ABCD MN # ABCD = Extension number MN = Limited Time = 1 minute to 60 minutes Description: The system disconnects external calls when the set time expires. Example: Limited call time of Ext 8012 is 5 minutes;...

  • Page 39: Extension Monitor Voice Record

    Section 2 System Programming 2.60 Enable / Disable Auto-Record For Certain Extension(s) Format: * 4 5 ABCD M # ABCD = Extension number M = 0 = OFF/ Disable M = 1 = ON / Ena ble Example: Enable auto-record extension 8013 and 8126. Pick up 8001(unlock) Input * 4580131# Input 8126 1 # 2.61 Enable / Disable Auto-Record For All Extensions...

  • Page 40: Flash Time For Call Transfer

    Section 2 System Programming * Only record external call, do not react on for internal call. * Only has one recording route allowed only one extension is being record at the same time. Example: Ext.8013 is being record, mean-while, Ext. 8126 is make external call, Ext.

  • Page 41: Extension Password Management

    Section 2 System Programming 2.65 Change Extension Password Format # * 5 ABCD abcd ABCD = The current extension password abcd = The new password that you want to change to be Example: Extension 8018 wants to change the password from 1234 to 2589. Pick up 8018 Input # * 5 1234 2589 Hang up...

  • Page 42: Change System Time

    Section 2 System Programming 2.68 Change System Date & Time Format: * 95 1 YY MM DD W # ( Change Date) YY = Year MM = Month DD = Day W = Week Format: * 95 2 HH NN # ( Change Time) HH = Hour NN = Minute Description: We supply PC Call Management Software.

  • Page 43: Delay / Reverse Charge Mode

    Section 2 System Programming 2.69 Delay / Reverse Charge Mode Format: * 85 0 MN # (Delay Charge) Format: * 85 1 # (Reverse Charge) MN = Delay Time = 10sec to 60sec Delay Charge: PC software will start to charge after assigned time even if the called party is no answer.

  • Page 44: Priority Access & Monitor

    2.71 Delete Second or Third Outward Code Format * 97 1 # (Delete Second Outward Code) Format * 97 2 # (Delete Third Outward Code) 2.72 If Authorize Extension Priority Access Format: * 49 ABCD N # ABCD= Authorized Ext. number, N=0= Unallowable N=1= Allowable Description: Allows authorized extension to access certain C.O line even it is...

  • Page 45: Section 3 Operation

    Section 3 Operation 3.1 Extension Make Internal Call At Non-direct External Dial Mode Format: ABCD ABCD = extension number Description: An extension can make an internal call to another extension by lift the receiver to dial desired extension number directly. Example: The user of extension 8008 wants to make internal call to Ext 8065.
  • Page 46 3.3 .Extension Free Notice (for intercom) Format:Tap hook switch + ##00 Description: Busy tone is heard when the called extension is busy, this function is allows caller assign Extension Free Notice in the case of called extension is busy, as soon as called extension is free, system will auto-send ringing to remind caller the desired extension is free, lifts up handset will auto re-call destination extension.

  • Page 47: Make External Call

    Section 3 Operation 3.4 Extension Make External Call Mode 1 Dial 0 or Dial Second Outward Code, (Refer 2.53, page 34 Description: Dial 0 to enter external line before dial external number when the extension is at non-direct external dial mode, system will auto-search one free CO line.

  • Page 48: Answer External Call

    Section 3 Operation 3.5 Answer External Call By Ringing Extension At operator attendant mode The assigned ringing extension(s) will ring when has external call on CO line. Pick up ringing extension to answer the call directly. At Auto-attendant mode Non of extensions will ring, external caller is listening outgoing message, caller can dial desired extension number, the corresponding extension will ring, pick up that extension to answer the call.

  • Page 49: Transfer External Call To Another Extension

    Section 3 Operation 3. 7 Transfer External Call To Another Extension Format: Hook Switch + ABCD ABCD = desired extension number Description: Allows an Ext to transfer a received external call to another Ext. Example: Ext 8002 receive an external call, and She wants to transfer this call to extension 8015.

  • Page 50: Party Conference (2 Exts And 1 Co)

    Section 3 Operation 3.8 Party Conference ( between 2 Exts And 1 CO Line) Format: Hook-switch + * + ABCD ABCD = desired extension number Description: Allows an extension on an external call to add another extension for a 3 party conference call. Example: Extension 8002 is talking with CO line, and 8002 wants to transfer external call to 8015 to build three parties conference 8002 is...

  • Page 51: Internal Party Conference (Among 3 Extensions)

    Section 3 Operation 1. If the time to tap hook-switch is exceed the assigned flash time, the line will be released. 2. After Ext.A tap hook-switch and input extension number of Ext.C, Ext.A will hear busy tone when Ext.C is busy, and the line will be re-connected with Ext.B.

  • Page 52: Extension Call Operator

    Section 3 Operation 3.11 Extension Call Operator Format 1: 9 ( At non-direct external dial mode) Format 2: * 9 (At direct external dial mode) Description: Allows extension to call the operator. Example: Ext. 6013 wants to contact with hotel restaurant, but he does not know its extension number, he can contact with operator first by dial 9, the operator will transfer his call to restaurant directly.

  • Page 53: Unconditional Transfer

    Section 3 Operation 3.14 Unconditional Transfer Format # * 2 ABCD ABCD = Destination extension number Example: Director (Ext.8118) can assign unconditional transfer to secretary(8119) when he is not in office. All the calls to director will be transferred to extension 8119. Pick up 8118 Input # * 2 8119 Hang up...
  • Page 54 Section 3 Operation 3.17 Certain Extension Cancel Boss and Secretary Function Format # * 6 00 Example: Director (8008) can cancel boss and secretary function by his extension. Pick up 8008 Input # * 6 00 Hang up 3.18 Cancel Boss and Secretary Function for Certain Extension Format * 98 ABCD # ABCD = Extension number...

  • Page 55: Use Extension By Password

    Section 3 Operation 3.20 Lock Extension By Extension Password Format # * 3 ABCD ABCD = Extension password (Default pSassword is 1234) Description: Lock your extension by password to avoid other users make external call by your extension. Example: Director (8018) lock his extension by password when he is not in office. Suppose his password is 2589.

  • Page 56: Use Priority Access

    3.23 Cancel Do Not Disturb Format # * 70 Example The user wants to cancel Do Not Disturb assignment. 3.24 Use Priority Access: Format:# * 0 MN # MN = Serial code of CO line will be monitored = 01 to 16 Example:Extension 8008 wants to access CO line 3 even it is using by other extension Pick up 8008 Input # * 003#...

  • Page 57: Verify Extension Number And Port Number

    Section 3 Operation 3.26 Verify Extension Number And Port Number Format # * 9 Description: Allow to verify the extension number by Caller ID telephone. Example: The user wants to verify certain extension number and port number. Pick up his extension Input # * 9 Hang up * The extension will ring after hang up, there are have seven digits...

  • Page 58: Doorbell & Doorlock

    Section 3 Operation 3.25 Connect Doorbell & Doorlock To PABX To meet the needs of our customers, two additional functions for option. * Door bell * Electronic controlled door lock * If a Door Bell is required it should be purchased separately. * Electronic Controlled Door Lock can be purchased from lock shop or electronics store.

  • Page 59: Remote Program

    Section 3 Operation 3.28 Remote Program Format Tap Hook-Switch + # * # * Description: Allowed program PABX in a strange place, it is a very practical, easy and high-efficiency maintenance way. Example: You are not familiar with some program, you can ask a help from dealer ( after service).

  • Page 60: Section 4 Appendix

    Section 4 Appendix 4.1 System Programming List Number Description Format Restore system to default mode * 6000 # Un-lock system password * 01 ABCD # Change system password * 02 ABCD # Clear ringing extension for CO Line MN * 11mn # Assign ringing extension for CO line MN * 12 mn abcd # * 2 1 #...
  • Page 61 Section 4 Appendix Description Number Format Restore the default extension numbers * 70 00 # * 71 00 # Clear all extension numbers * 72 00 # Assign four digits for all extension number * 72 A M # Flexible extension number assignment * 7ABC abcd # Change the extension number for the port External dialing mode assignment...

  • Page 62: Operation

    Section 4 Appendix 4.2 Operation Number Description Operation Extension make external call Dial 0,Direct outward, select CO line Extension Free Notice Tap hooks witch + ##00 # MN External call by select CO line MN * 9 or 9 Extension call to operator * ABCD or ABCD Internal Call Internal or External call transfer...

  • Page 63: Pc Call Management Module Instruction

    Section 4 Appendix 4.4 PC Call Management Software Main Monitor Graphic display Extension and CO line actual working state; get more information and do programming for extension and CO line by move the Mouse. Menus:Unlock, PBX set, Charge Set, Hotel, User,Phonebook,Search, Help.About,Exit. PABX Setting Most of functions described in this manual can be programmed by PC.
  • Page 64 Section 4 Appendix Hotel Manage Stat Deposit Fluctuate, Call Bill, Lodging Charge and other fees. Print the detail Call Bill. Fund classify stat for different operator. PC Voice Record Extension and CO line voice record lookup, copy, delete and cut management. (This is choice function)

  • Page 65: Key Telephone Brief Introduction

    Section 5 Appendix KP-06 Series Key Telephone Brief Introduction Type of KP-06A Type of KP-07A (Supply Expandable Key-Board KB-96 for Optional) Key Telephone (KP) Series is adopts Two-Wires,integrate advanced molectron, strict electroacoustic test, allowed direct connect with any extension port in PABX TC-2000K series ( AK,HK,DK,VK model) dispense with programming.

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Tc-2000 hkTc-2000vk seriesTc-2000 dkTc-308akTc-416akTc-2000hk series ... Show all

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