Table of Contents
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Model No.
CA-0813
SMART DIALLER
Operation and Instruction Manual
Suitable for those at home alone, elderly or single people,
convalescing patients, disabled or isolated people,
retirement villages, nursing homes or businesses
or people who work alone etc.
Important information and instructions
for your Smart Dialler.
IT IS YOUR RESPONSIBILITY TO READ THIS
INSTRUCTION MANUAL CAREFULLY
For all contact details please see www.carealert.com.au
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Summary of Contents for CareAlert CA-0813
- Page 1 Important information and instructions for your Smart Dialler. IT IS YOUR RESPONSIBILITY TO READ THIS INSTRUCTION MANUAL CAREFULLY For all contact details please see www.carealert.com.au “Like” us on Facebook...
- Page 2 - Helen, Grange, South Australia No Qualms in Recommending your company My mum’s CareAlert is working fine, and mum is relieved that she can now feel safe at home when she is by herself. I was very impressed by your quick service.
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Page 3: Table Of Contents
* Changing the batteries * Changing the batteries (continued) * De-Learning a Pendant and Troubleshooting 24-28 * Troubleshooting (continued) * Genuine Faults , NBN and CareAlert, FAQ’s 30-35 * Frequently asked Questions (continued) * Assistance for the elderly * Warranty and contact details... -
Page 4: General Information And Disclaimer
“000” who can then attend to your needs. You can therefore save up to $450 per year by using the “CareAlert” Smart Dialler system. Under no circumstances should this Smart Dialler be solely relied upon if you have a life threatening illness. Using this Smart Dialler completely indemnifies the manufacturer and / or its selling agents from any legal action for whatever reason. -
Page 5: Names And Functions Of Each Part
NAMES AND FUNCTION OF EACH PART It is important to note that some phones, including older-style phones, may not be suitable to program the Smart Dialler. If you are having difficulty programming your Smart Dialler, please try using another phone. This problem is rare but you need to be aware of this matter before assuming there is any fault with the Smart Dialler. -
Page 6: Installation And Programming Of The Smart Dialler
INSTALLATION & PROGRAMMING OF THE SMART DIALLER The steps to install and program the “CareAlert” Dialler are simple. If you do not feel confident then request the assistance of someone who is able to do so, on your behalf. When performing the following steps please refer to the installation diagram on page 11;... - Page 7 Step 5 (Continued) (The Smart Dialler can store up to 5 phone numbers. Each number can have a maximum of 16 digits and so mobile phone numbers can be used. Carefully choose the phone numbers of people in the order that you wish to contact in the case of an emergency.
- Page 8 OPTION 1. “This is (Name) of (full address including state) and I have pressed my CareAlert button and need emergency help. Press the star key on your phone to speak to me – if I do not respond, please take action to ensure my well-being. Should this message reach Emergency Services please connect this call to the Ambulance.
- Page 9 NOTE: It is most important that you use the formal recorded message exactly as it is, in the event that it is received by the Triple Zero Services. Also we recommend that you change the combination code of your Key Safe lock if it has been disclosed via your recorded message to any outside sources.
- Page 10 STEP 11 IS ONLY NECESSARY WHEN REPLACING A LOST OR DAMAGED PENDANT AS YOUR FACTORY INCLUDED PENDANT(S) HAVE ALREADY BEEN PAIRED TO YOUR DIALLER STEP 11. CONFIGURING OR TEACHING THE PENDANT BUTTON TO COMMUNICATE WITH THE SMART DIALLER. a. With the function switch at rear still on ‘set’ position, pick up phone (if cordless, press talk first) and press STAr ( ) 9.
- Page 11 THE SIMPLE CONNECTION OF THE SMART DIALLER TO POWER, TELECOM JACK AND PHONE IF USING BROADBAND ADSL WITH A FILTER SPLITTER THEN CONNECT AS BELOW.
- Page 12 TESTING YOUR SMART DIALLER Now that you have programmed and stored the contact phone numbers into the Dialler and also recorded the voice message, it is time to put your Smart Dialler into its ready or standby mode. PLEASE NOTE: You can set your Dialler to either a “Mute” setting or an “Alarm”...
- Page 13 5. With the Smart Dialler in the standby mode (‘Mute’ or ‘Alarm’ setting), it is advisable to wear your Wireless pendant at all times while in and around your home, so that in case of an emergency, it can easily be activated. You can also activate your Smart Dialler by holding down the LED indicator button on the top of the dialler for two seconds.
- Page 14 THE FUNCTION OF THE WIRELESS PENDANT Your Wireless Pendant is a battery operated transmitter that will activate your Smart Dialler. It is waterproof and can be worn in the shower; however it is not intended to be fully submersed in water for long periods of time.
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Page 15: An Emergency Situation
A voice message will then say: “You are about to hear an emergency call for help from a CareAlert Smart Dialler, please stay on the line”. This plays 4 times, followed by your pre-recorded message for help. -
Page 16: List Of Phone Numbers Stored In Order
5. When the message for help has been heard a comfort message will be played from the dialler. “Your message has been sent and answered, please wait patiently for help to arrive” this is followed by 5 loud doorbell chimes to indicate help is on the way to your door. This message and the doorbell chime play twice over. -
Page 17: Storage Of Property Access Keys
The location of a home access key should be known to the attendee/s of an emergency call. The CareAlert KeySafe Lock is an excellent product for securing your keys outside. It locks around a gas meter pipe in a gas box; it can lock around an assist rail by the front door, or around the grill of a security door etc. -
Page 18: Carealert Key Safe Lock
CAREALERT KEY SAFE If you purchased a CareAlert Key Safe for outside key storage to automate access to the premises, then the following are the instructions that explain the setting of the pin number access code. (Below is a replica of the instruction on the rear of Key Safe Lock packaging in case you lose the original) NO rEFUNDS APPLY TO OPENED PACKAGING. -
Page 19: Precautions And Maintenance
PRECAUTIONS AND MAINTENANCE 1. To reduce the risk of electric shock, do not attempt to open the Smart Dialler unit. 2. The backup battery in the Smart Dialler is designed to protect you in the event of a power failure. Within a few seconds of losing main’s power a voice message over the loud speaker of the dialler will advise ‘MAINS POWER IS NOT DETECTED’. -
Page 20: Factory Or Commercial Applications
The jack labelled “Ext” at the rear of the Smart Dialler is not normally used in domestic situations but for OH&S applications in the workplace where an external strobe/alarm maybe required. CareAlert can provide the strobe/ alarm which comes with 10 meters of cable to allow for external mounting. -
Page 21: Power Adaptor
300 volts is recorded. This is to help prevent any damage to your CareAlert Smart Dialler in the event of a Power Surge. Should this fuse blow you will need to purchase a new Power Adaptor online. -
Page 22: Changing The Batteries (Continued)
But ensure the backing plate has pressed tight to the seal. 3. After changing the rechargeable battery it is important that you test the unit for correct function. To Activate the “CareAlert’ Smart Dialler. See page 14... -
Page 23: Troubleshooting (Continued)
De-Learning a Pendant DE-LEARNING A PENDANT It may be necessary in some circumstance to uncouple or de-learn a It may be necessary in some circumstance to uncouple o r de-‐learn a pendant from a Smart Dialler. To de-‐learn, place the function switch at the pendant from a Smart Dialler. - Page 24 Main unit is placed Place the main unit away • • close to electronic from the electronic (CareAlert have an devices such as devices. aerial booster to give computer, TV, ...
- Page 25 The cordless Separate the cordless • • phone is too close phone and Smart Dialler Continued from to the Smart by a greater distance previous page Dialler especially if the cordless ...
- Page 26 is now only be done using a valid tool from the manufacturer. Call CareAlert on 1300 75 85 95 The Smart Dialler The pendant seal Remove pendant back ...
- Page 27 7. Reconnect 'line' and refit battery My Wall Phone cable This is common. purchase a cable from • • is too short to reach carealert.com.au back to the CareAlert ...
- Page 28 CareAlert Smart Dialler and so you will need to liaise direct with your NBN supplier to ensure you have the...
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Page 29: Frequently Asked Questions (Continued)
The chances of none of these numbers being live answered are highly unlikely and so the degree of service reliability of the CareAlert Smart Dialler is very high. In fact it should be noted that many other expensive monitored systems, when activated will go through to a call centre, who in turn then ring through to the persons that you have requested to be notified in case of an emergency. - Page 30 How does the CareAlert Smart Dialler know that my call for assistance has been live answered and not by an answering machine or message bank service?
- Page 31 There is no communication via the pendant. What do the calls cost me if the CareAlert Smart Dialler dials out for help? No more than if you lifted the phone handset and dialed with your own phone.
- Page 32 Velcro with a chrome buckle. ‘ Can the necklace and wrist strap be replaced? Yes you can go online to www.careAlert.com.au and order under accessories. – What if the first person on the dialler is away on holidays? The Smart Dialler will dial that number and even if it should go to message bank our dialler will then dial on to the next number you placed in its memory.
- Page 33 Is a land line required for the CareAlert to operate or will it work with a mobile? The CareAlert Smart Dialler needs a land line with dial tone to dial out for help.
- Page 34 When I no longer have a need for the CareAlert how do I de-commission it and what do I do with it.? The CareAlert Smart Dialler system belongs to you. So you can give it to other family members, or to an institution like the Lions Club who will ensure it finds a home with someone in need.
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Page 35: Warranty And Contact Details
Subject to the following conditions, in addition, Safety Electrical Services Pty Ltd Trading as CareAlert (herein referred to as SES) guarantees the product to be free from defects and faulty material for a period of ONE YEAR parts and labour. - Page 36 When you recommend the CareAlert Smart Dialler you may save a life “Like” us on Facebook...
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