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Summary of Contents for BOC Mitamirri MC1000
- Page 1 Mitamirri MC1000 Scanner Troubleshooting - Self Help Guide for BOC’s Agents PG&P Operations...
- Page 2 BOC through the repair and replace program. However, where the guide does not help solve the fault, then it will be necessary to report the fault through to Gas Agents Service.
- Page 3 Index Device Issues 1. Recharge battery 2. Warm Boot 3. Main Menu Connectivity Issues 1. ActiveSync / BOC Connections 2. PC / Scanner Set-up 3. How to install ActiveSync Report faulty scanner to Gas Agent Service Mitamirri PG&P Operations...
- Page 4 1.1 Device Issues Recharge Battery If battery indicator is low, the scanner needs to be recharged. Put the scanner back into the cradle to recharge the battery Mitamirri PG&P Operations...
- Page 5 1.2 Device Issues Warm boot Scanner Warm boot may resolve: Scanner “locked” or “frozen” USB not recognized Snowy fuzzy screen Characters appearing incorrectly on the screen Press and hold the power button (approx 20 seconds) until a message appears to warm boot the scanner.
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Page 6: Main Menu
: In this example the plant shows as 6402 Source : “GA” = set up for a Gas Agent Internal/External This displays as “I” for BOC and “E” for Gas Agents Test “T” will only display if the device is in Test mode, otherwise this will be blank... - Page 7 Press 4 to check whether connections to send data to BOC are active. The Test screen confirms that You are connected to ActiveSync You have a connection to BOC If you don’t have either of these connections an “X” will appear. Note:...
- Page 8 2.2 Connectivity Issues PC / Scanner Set up Mitamirri PG&P Operations...
- Page 9 2.3 Connectivity Issues How to install ActiveSync Follow the set up directions on the screen Mitamirri PG&P Operations...
- Page 10 2.3 ActiveSync (continued) Mitamirri PG&P Operations...
- Page 11 2.3 ActiveSync (continued) Mitamirri PG&P Operations...
- Page 12 2.3 ActiveSync (continued) Mitamirri PG&P Operations...
- Page 13 2.3 ActiveSync (continued) Mitamirri PG&P Operations...
- Page 14 2.3 ActiveSync (continued) Mitamirri PG&P Operations...
- Page 15 Self Help Guide conduct over-the-phone troubleshooting if this does not solve the fault, report to BOC Help Desk to arrange replacement scanner despatch of replacement scanner will occur same day if call placed by 2pm otherwise...
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