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Cascade Remote Control & DVR User Manual

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Remote Control & DVR

User Guide

Version 6.0
The information presented in this document is written for the default
settings of the system. The IPTV Middleware Remote Control & DVR
User Guide may be reformatted to fit your company needs. All screen
captures used in this guide are available as individual .png images.
This guide is a working document. The information and screen
captures represented in this document may change frequently and
without notice.
IPTV Middleware Version 6.0 Page 1

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Summary of Contents for Cascade Remote Control & DVR

  • Page 1: User Guide

    Remote Control & DVR User Guide Version 6.0 The information presented in this document is written for the default settings of the system. The IPTV Middleware Remote Control & DVR User Guide may be reformatted to fit your company needs. All screen captures used in this guide are available as individual .png images.
  • Page 2  IPTV Middleware Version 6.0 Page 2 ...

  • Page 3: Table Of Contents

     Contents Introduction ........................... 5 The Remote ..........................6 Playback Controls ......................... 6 What’s on TV? ..........................8 Using the OK Button (Now Playing) ..................8 Using the INFO Button ......................9 Using the Channel Guide ......................10 Using the GUIDE Button ...................... 10 Pay Per View ........................
  • Page 4  Using the LIST Button ......................41 Current Recordings ......................41 Current Recording Actions ....................42 Future Recordings ....................... 44 Future Recording Actions ....................45 Series Recording Rules ....................... 46 Series Rules Actions ......................47 Create a Favorites List ......................48 Favorite List Actions ......................

  • Page 5: Introduction

     Introduction Get ready to free your TV. You’re going to love the new control you have over how and when you watch television once you’re free from the usual constraints of ordinary television. This extraordinary television service offers a powerful new DVR-giving freedom to record your favorite programs and watch them on your schedule.

  • Page 6: The Remote

     The Remote IPTV Middleware Version 6.0 Page 6 ...

  • Page 7: Playback Controls

     Playback Controls Your remote control offers standard capabilities, as well as enhanced remote control buttons that function similarly to DVD controls. Here’s what each button does: List Select to see a list of recorded programs. Press the LIST button a second time to see what is scheduled to be recorded.

  • Page 8: What's On Tv

     What’s on TV? When you first turn on the TV, there are three easy ways you can see what is currently showing. You can use the OK button, the INFO button, or the Browse (right arrow) button. Using the OK Button (Now Playing) 1.

  • Page 9: Using The Info Button

     Using the INFO Button 1. Press the INFO button on the remote control. When you press the INFO button, you see the name and a description of the current program at the top of the screen. If you are watching a live program, at the bottom of the screen you’ll see the channel number, channel name, current date and time, program name, date and time the program airs, a progress bar showing how far along the program is, and the program that airs next.

  • Page 10: Using The Channel Guide

     Using the Channel Guide The Channel Guide is your on-screen tool to see what is on television and allows you to surf channels while still watching a program. Using the GUIDE Button 1. Press the GUIDE button on the remote control. Information about the program you are tuned to displays at the top of the screen along with indicators showing: ...
  • Page 11  7. While in the Guide, if you press the GUIDE button a second time, you can view the Guide in Channel Guide view where similar information is displayed in a different format. IPTV Middleware Version 6.0 Page 11 ...
  • Page 12  8. To browse through the guide using a Favorites list, press the Blue button or the FAV button. The list name will appear at the bottom of the screen. Keep pushing the Blue button to scroll through the different Favorites lists. Events marked with the red “NEW” symbol signify a new episode of the program.

  • Page 13: Pay Per View

     Pay Per View Pay Per View events may be purchased through the program guide. Programs that are available for Pay Per View purchase will appear in the program guide with a PPV gold ticket symbol, the event price, and the air time.
  • Page 14  6. A Confirm Purchase window will appear showing the Pay Per View event purchase information. The event will have a reminder automatically added once the purchase is confirmed. Select Confirm Purchase. 7. Once the Pay Per View event has been purchased, the event will show a PPV ticket icon within the guide.
  • Page 15  Video On Demand (VOD) The Video On Demand feature provided by the service allows you to choose from a listing of popular movies/events within the Video On Demand Library. Once chosen, these purchased movies will be added to your Rental library and will be available for viewing for the allocated amount of time. Purchase a New Video On Demand Event 1.
  • Page 16  3. The library description for the selected event will appear. The movie title, price, rental period, event description, rating, and event length will be shown. In order to preview a trailer for the event, select the Preview button. In order to purchase the event, select the Rent button. 4.

  • Page 17: Bandwidth Management

     5. Your purchased event should begin playing immediately. Press the Exit button on your remote control to return to your previously viewed channel. View Current Video On Demand Rentals 1. To view your current Video On Demand rentals that are available for viewing, select the Video On Demand button.
  • Page 18  2. Select a recording or current program being watched that you would like to stop. 3. Once a recording or current program has been stopped, the program status will show that it is Stopping and will then be removed from the System Resources Exceeded window lineup. If however, the selected program is being watched by another user, and they deny the program being stopped, a Rejected status will appear next to the selected program.
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  • Page 20: Search

     Search There are search capabilities that allow you to either search for a full title of a program or for a word or two within a title. You can use the Search feature in the guide to find all instances of a program by title or, you can use the Search feature to enter a partial name and search for all instances of the word to locate the desired program.

  • Page 21: Perform A Partial Text Search Using The Search Button On Remote Control

     Perform a Partial Text Search Using the Search Button on Remote Control 1. While viewing any program (and not in the Guide or other menus), press the Search button (left arrow) on the remote control. This will display a search window where you can enter the first few letters or one or two words in the program title.

  • Page 22: Search History

     Search History The Search History feature will allow you to save your searches so that they can be used again at a later time. Up to 18 searches may be retained in the Search History at any given time. The oldest searches will automatically be removed as a new search is performed.

  • Page 23: Record Programs

     Record Programs Your DVR service gives you the freedom to record the program you are watching as you are watching it, record a program while you watch another, or you can record a program you see in the program guide. You can also schedule a series recording so you always catch all episodes of your favorite programs.
  • Page 24  6. If you decide to stop recording the program before it is complete, press the Stop button. Choose from the options regarding how to save the partial recording. The options are:  Stop Recording and Keep – Saves the recording for future viewing. ...

  • Page 25: Create A One-Time Recording From The Guide

     Create a One-Time Recording from the Guide Whether you are choosing a program from the Guide or if you are currently viewing the program when you decide to record it, the process to create a one-time recording is the same: 1.

  • Page 26: Record A 'Live' Event

     Record a ‘Live’ Event (Live sporting event, award show, etc.)* Recording a Live Event is essentially the same as recording any other program. However, since there is a chance of a live event running longer than originally scheduled in the programming guide, you have the option to record up to one hour longer in order to be sure you record the entire event.

  • Page 27: Record A Series From The Guide

     Record a Series from the Guide Whether you are choosing a program from the Guide or if you are currently viewing the program when you decide to record it, the process to create a series recording is the same: 1.
  • Page 28  5. You will also be able to see the scheduled recording in the Future Recordings list as well as in the Series Rules list. IPTV Middleware Version 6.0 Page 28 ...

  • Page 29: Watch A Recorded Program

     Watch a Recorded Program 1. To access the list of recorded programs, press the LIST button on the remote control. 2. From the list of recordings, use the Up/Down arrow buttons to choose the folder containing the recorded program you wish to watch. When you highlight a program, it expands to show more information, or you may need to press the INFO button depending on your configuration.

  • Page 30: Reminders

     Reminders Your television can be set to remind you when a program is about to air and to automatically tune to a program you don’t want to miss. 1. To set a reminder, press the GUIDE button and use the arrow buttons to find and highlight the upcoming program you wish to flag with a reminder.
  • Page 31  5. A reminder pop-up will appear at the top of your TV screen at the time you designated. Press the OK button to begin watching the program at any time or wait for it to change channels automatically if you set the auto tune feature. IPTV Middleware Version 6.0 Page 31 ...

  • Page 32: Folders

     Folders Folders allow you to organize the recordings on your DVR by user, program type, or any other way you may choose. 1. To create folders, simply choose the [New Folder] option any time you are setting a new recording.

  • Page 33: Status Bar

     Status Bar The status bar appears whenever you Skip Forward, Skip Back, Pause, Rewind, or Fast Forward a live or recorded program. It gives you information such as the channel you are viewing, the title of the program you are watching, and the length of the live buffer. Pause As you watch live TV or recorded programs, press the Pause button and the programming on the screen instantly freezes.

  • Page 34: Skip Back

     Skip Back With Skip Back, you can go back to see the last play of the game or replay the last scene of your movie. Just press the Skip Back button on your remote control to replay the last 10 seconds. Press the Replay button repeatedly to continue skipping back in 10 second increments.

  • Page 35: Delete A Recording

     Delete a Recording In addition to the option to delete a recording when you have finished viewing it, there are other options for deleting a recording. 1. To access a list of recorded programs, press the LIST button on the remote control. 2.

  • Page 36: Using Bookmarks

     Using Bookmarks Your DVR is capable of marking specific spots in a recorded program, called Bookmarks. It is an easy way for you to mark your spot in a program that you might not be able to watch in its entirety, bookmark a great play in a sporting event, or the end of a commercial.

  • Page 37: Working With Multiple Streams

     Working with Multiple Streams Your DVR is capable of recording two programs while you watch a third program. You can easily tell what your DVR is doing by pressing the OK button. When you see the red light indicating that something is being recorded on the DVR, you can quickly find out what program is recording.

  • Page 38: Recording Conflicts

     Recording Conflicts The DVR can record a limited number of programs at a time. If you attempt to record more programs than the system is capable of recording at one time, the DVR will warn you of a recording conflict. 1.

  • Page 39: Attempt To Watch A Locked Channel

     Attempt to Watch a Locked Channel If you have locked channels from view, you will need to enter a PIN in order to access programming on that channel. See the My Settings Menu section for instructions on locking channels. 1.

  • Page 40: Attempt To Watch A Program Outside The Parental Rating Settings

     Attempt to Watch a Program Outside the Parental Rating Settings If you have set parental ratings in order to prevent viewing shows beyond a rating that you find acceptable, you will need to enter a PIN in order to access programming beyond your specified rating. See the “Understanding the My Settings Menu”...

  • Page 41: Using The List Button

     Using the LIST Button You access your recordings, the list of future recordings and series rules by pressing the LIST button on the remote control multiple times. Current Recordings Press the LIST button one time to access the list of Recording Folders. The All Recordings folder appears first and includes all of the recordings you have stored on your DVR.

  • Page 42: Current Recording Actions

     Current Recording Actions To view the available Actions, press the Green button on the remote control. The Actions list displays on the right hand side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control.
  • Page 43  10. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete and then press the OK button. IPTV Middleware Version 6.0 Page 43 ...

  • Page 44: Future Recordings

     Future Recordings Press the LIST button a second time to view your list of Future Recordings. These are programming events that are waiting to happen. At the top of the screen you see the number of recordings and the amount of space you have free on the DVR.

  • Page 45: Future Recording Actions

     Future Recording Actions To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control.

  • Page 46: Series Recording Rules

     Series Recording Rules Press the LIST button a third time to view your Series Recording Rules. These are the programs that you have set to record on a regular basis. You can make adjustments to your series recording rules from this screen.

  • Page 47: Series Rules Actions

     Series Rules Actions To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control.

  • Page 48: Create A Favorites List

     several programs scheduled to record at once and the system is unable to provide resources to record all of them, the DVR will record based on highest priority. To change Priority, simply highlight the Action to Increase or Decrease Priority and then press the OK button to adjust priority.
  • Page 49  3. All available channels will display. Use the Up/Down arrow buttons on the remote control to move through the list of channels. When you are on a channel you want to add to your list, press the OK button to mark it as part of this Favorites list. 4.

  • Page 50: Favorite List Actions

     Favorite List Actions To view the available Actions associated with each Favorites List, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control.

  • Page 51: Access A Favorites List For Surfing

     Access a Favorites List for Surfing 1. Press the FAV button on the remote control. 2. All Favorites lists will display. Lists that you have created will display with a star. 3. Arrow down to highlight the Favorites list you want to use and then press the OK button on the remote control.

  • Page 52: My Tv Menu

     My TV Menu Along with being able to access almost all functions with specific buttons on the remote control, you can also access these controls through the Main Menu. 1. Access the main menu by pressing the MENU button on the remote control. Under My TV you have options for Channel Guide, Edit Favorites, Now Playing, Search and Time Guide.
  • Page 53  4. If you arrow to the right, highlight Now Playing and press the OK button, you can view what is currently playing as well as any programs being recorded. This is the same as when you would press the OK button on the remote control. 5.

  • Page 54: My Recordings Menu

     6. If you arrow to the right, highlight Time Guide and press the OK button, you can view the time guide. This is the same as when you would press the GUIDE button on the remote control. My Recordings Menu Most everything that you do with the LIST button on the remote control you can do in the Main Menu.
  • Page 55  2. If you arrow to the right, highlight Current and press the OK button, you can view the list of recorded programs saved on your DVR. This is the same as if you would press the LIST button on the remote control.
  • Page 56  4. If you arrow to the right, highlight Series and press the OK button, you can view the list of series rules. This is the same as if you would press the LIST button three times on the remote control. IPTV Middleware Version 6.0 Page 56 ...

  • Page 57: My Phone Menu

     My Phone Menu If you are also subscribed to Caller ID on the TV, you can have your caller ID display on the TV as well as on your regular Caller ID device. The Recent Calls List will store recent caller ID information. Note: The Recent Calls and Voicemail options are only available if the subscriber also purchases the APmax Voice Mail/Unified Messaging Service.
  • Page 58  4. To delete a message, highlight it and press the Red button. Any deleted messages can be restored by selecting the Red button again until the Messages window is closed. Once the Messages window is exited, deleted messages will be permanently removed. 5.
  • Page 59  Here is an example of an on-screen System Message on the TV: Recent Calls 1. You can also access the Recent Calls list by pressing the Green button on the remote control. 2. To delete an entry on the Recent Calls list, highlight it and press the Red button on the remote control.

  • Page 60: My Apps Menu

     My Apps Menu The My Apps menu allows you to access any of the available apps that have been made available by your service provider. Note: Available applications may differ from shown image based on account availability. Flickr This photo sharing application allows you to add and view Flickr accounts through your television. 1.

  • Page 61: Games

     2. Once the desired Flickr library has been chosen, highlight a photo in the library and select the OK button. The image and the image information will appear. Use the Red and Green buttons to navigate through the Flickr library. 3.

  • Page 62: Info Center

     2. The game selected will appear. Note: Some games may feature an imbedded screen view of the program the viewer was previously watching Info Center The RSS Feed feature allows the administrator to add available RSS (Rich Site Summary) feeds, and manage the availability of multiple feeds for each individual service area.
  • Page 63  Note: Only works with set top box models 140 and 540, and must have internet access from the STB. Also, the customer must have Weather Plus service. 1. To access the available RSS feeds for your set top box, select Info Center from within the Apps Menu.

  • Page 64: Weather

     Weather The Weather Application allows the current weather statistics to be viewed through multiples guides and menus. It can be accessed through the My Apps category to instantly bring up an on-screen window with the most current weather information. Note: The Weather application is only available if the subscriber also purchases the APmax Weather Plus Service.
  • Page 65  4. To access the Radar portion of the Weather application, select the Yellow button within the application window. 5. Once in the Radar screen of the Weather application, select the Blue button to animate the radar and show a looping of current weather conditions. IPTV Middleware Version 6.0 Page 65 ...

  • Page 66: What's Hot Application

     What’s Hot Application The What’s Hot application allows you to view local area real time information about what others in your local area are watching. The end user can easily tune to one of the “What’s Hot” programs or set a recording.

  • Page 67: My Settings Menu

     My Settings Menu You have the ability to control certain aspects of how your service works according to your preferences. 1. Access the main menu by pressing the MENU button on the remote control. Under My Settings you have options for Apps, Display, Guide, Parental, Phone, Recording, and Weather. Apps Settings The Apps Settings menu allows you to control certain setting for any applications that have been made available by your service provider.

  • Page 68: Display Settings

     2. You will see the pre-configured RSS feeds available to you by your provider. These feeds are set as “OFF” by default. You may select which feeds are shown in the Info Center and in what order they are shown (by numbering them). Select Save when you’re done making your selections. 3.
  • Page 69  6. Select the Output Resolution for the television. If you feel you have changed something by accident, select Exit and press the OK button or just press the EXIT button on the remote to retain the original settings. IPTV Middleware Version 6.0 Page 69 ...

  • Page 70: Guide Settings

     Guide Settings If you arrow to the right, highlight Guide and press the OK button, you can change how Guide information displays. General Settings 1. Choose the Default Guide setting that you prefer when you press the GUIDE button one time. Options are Time Guide or Channel Guide.

  • Page 71: Parental Controls

     Parental Controls If you arrow to the right, highlight Parental and press the OK button, you will find Parental Control options to Change PIN, Edit Locked, Set Ratings, Time Restrictions, Cancel Override, and Options. Change PIN 1. Within the Parental menu, arrow to the right and select the Change PIN category (For the Ratings PIN or Purchase PIN).
  • Page 72  4. Once the PIN has been successfully changed, a prompt will appear. Press the OK button. IPTV Middleware Version 6.0 Page 72 ...

  • Page 73: Edit Locked

     Edit Locked 1. Within the Parental Menu, arrow to the right and select the Edit Locked category. The Edit Locked category allows you to lock specific channels. This will require you to enter a PIN in order to view programming on that channel. 2.

  • Page 74: Set Ratings

     Set Ratings 1. Within the Parental menu, arrow to the right and select the Set Ratings category. The Set Ratings category allows you to set access to programming based on TV and Movie ratings. This will require that a PIN be entered in order to view programming at or beyond the rating you specify.

  • Page 75: Time Restrictions

     Time Restrictions 1. Edit Time Restrictions prompt 2. Within the Parental menu, arrow to the right and select the Time Restrictions category. The Time Restrictions category allows you to set time periods per day where television access requires a PIN. These time restrictions may be set by selecting the Green button to Add Restriction.

  • Page 76: Cancel Override

     Cancel Override 1. Within the Parental menu, arrow to the right and select the Cancel Override category. The Cancel Override category allows any previous PIN overrides for an extended period of time to be cancelled. To cancel an existing override, select OK within the Cancel Override prompt.

  • Page 77: Options

     Options 1. Within the Parental menu, arrow to the right and select the Options category. The Options category requires the Ratings PIN to be entered in order to update any settings. Enter your PIN and select OK and press the OK button. 1.

  • Page 78: Phone Settings

     Phone Settings 1. From the My Settings Menu, arrow to the right and choose Phone to adjust the Caller ID and Voice Mail Settings. 2. From the Phone Options menu you can turn both Caller ID and Voice Mail pop-ups on or off.

  • Page 79: Recording Settings

     Recording Settings 1. From the My Settings Menu, arrow to the right and choose Recording to make changes to your settings for recorded programs. Group Titles Group all recorded episodes with the same title rather than listing each episode individually.

  • Page 80: Weather Settings

     to No. When viewing your Recording Lists the Skip Forward button will toggle between folders and individual recordings. Inactivity Timeout This setting adjusts the length of time the Status Bar remains on the screen while you are watching a recorded program after a period of inactivity. Choose from 1- 10, 12, 15, 30, 45 seconds, one or two minutes, or Never.
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  • Page 82: Changing The Number Of Rows And Columns In The Guide

     Changing the Number of Rows and Columns in the Guide By default, the guide will display four rows and four columns of programming information. Depending upon the size of TV you are viewing and your preferences, you may want to show more or fewer columns and rows.
  • Page 83  4. Here is a view of the guide with six rows and six columns. IPTV Middleware Version 6.0 Page 83 ...

  • Page 84: Caller Id And Message Waiting Indication On The Tv

     Caller ID and Message Waiting Indication on the TV If you are subscribed to Caller ID, it is possible to have your Caller ID information display on the TV as it displays on your regular Caller ID device. Also, it is possible to have voice mail waiting indication show on your TV.

  • Page 85: Important Note

     Here is an example of Message Waiting Indication on the TV: Important Note Your remote control can be programmed to power off the television and the set top at the same time. However, if they do become out of synch and the TV is still on but the set top is turned off, you will see this message on the TV screen.
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