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Thompson DWG875 User Manual

Wireless voice gateway
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DWG875/DWG875T - Wireless Voice Gateway
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Summary of Contents for Thompson DWG875

  • Page 1 CABLE SATELLITE TELECOM TERRESTRIAL DWG875/DWG875T - Wireless Voice Gateway User manual...
  • Page 2 CAUTION CAUTION Disconnect power before To ensure reliable operation and to prevent servicing. overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other This device is intended for heat-producing equipment.
  • Page 3 Adapter (EMTA), this cable modem connects to cable systems using DOCSIS and PacketCable standards. (Check with your cable operator for compatibility.) The Thomson DWG875/DWG875T offers a high-speed connection to the Internet using an Ethernet connection. If you have subscribed to telephone service from your cable operator, you will be able to place regular phone calls using your home phone(s) and/or fax machine.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Connections and Setup ................... 5 Introduction ..........................5 Wireless Voice Gateway Features ..................5 What’s on the CD-ROM ...................... 6 Computer Requirements ....................7 Wireless Voice Gateway Overview ..................... 8 Front Panel .......................... 8 Rear Panel ......................... 11 Relationship among the Devices ....................
  • Page 5 Table of Contents 2. Connection........................26 3. Password ........................27 4. Diagnostics ......................... 30 5. Event Log ........................31 6. Backup/Restore ......................32 Gateway – Network Web Page Group ..................33 1. LAN ..........................33 2. WAN ..........................34 3. Computers ........................35 4.
  • Page 6 Table of Contents 1. Basic ........................... 50 Gateway – Wireless Web Page Group ..................51 1. 802.11b/g/n Radio ..................... 52 2. 802.11b/g/n Primary Network..................54 3. Guest Network ......................63 4. Access Control ......................64 5. Bridging ........................65 6. 802.11e QoS (WMM) Settings ..................66 VoIP –...
  • Page 7 Table of Contents Glossary ..........................84 Illustrations contained in this document are for representation only.

  • Page 8: Chapter 1: Connections And Setup

    Chapter 1: Connections and Setup Chapter 1: Connections and Setup Introduction Wireless Voice Gateway Features • High Speed Data Service Solution • DOCSIS 3.0 cable modem • Giga Ethernet router with 4x Standard RJ-45 connectors for 10/100/1000Mbps. Auto-negotiation and MDIS functions •...

  • Page 9: What's On The Cd-Rom

    Chapter 1: Connections and Setup What’s on the CD-ROM Insert the Wireless Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. CD-ROM Contents: • Electronic copy of this user’s guide in additional languages (PDF format) •...

  • Page 10: Computer Requirements

    Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your Wireless Voice Gateway, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** Pentium preferred PowerPC or higher...

  • Page 11: Wireless Voice Gateway Overview

    Chapter 1: Connections and Setup Wireless Voice Gateway Overview Front Panel The following illustration shows the front panel of the Wireless Voice Gateway: Illustrations contained in this document are for representation only.
  • Page 12 Chapter 1: Connections and Setup The LEDs on the front panel are described in the table below (from left to right): Internet Ethernet DWG875 / Power Wireless Tel 1 Tel 2 Battery Description DWG875T Online Power on 0.25 sec 0.25 second...
  • Page 13 Chapter 1: Connections and Setup Internet Ethernet DWG875 / Power Wireless Tel 1 Tel 2 Battery Description DWG875T Online FLASH MTA DHCP FLASH MTA SNMP/TFTP initialization FLASH FLASH RSIP for NCS/Register for SIP No Ethernet Link Ethernet Link FLASH FLASH FLASH FLASH...

  • Page 14: Rear Panel

    Chapter 1: Connections and Setup Rear Panel TEL1 & TEL2 2x Telephony RJ-11 connectors ETHERNET 1 2 3 4: 4x Ethernet 10/100/1000 Mbps RJ-45 connectors USB Host: 1x USB 2.0 Connector Reset: 1x Reset or reset to factory default this Wireless Voice Gateway Illustrations contained in this document are for representation only.
  • Page 15 Chapter 1: Connections and Setup CABLE: 1x F-Connector for the coax cable Power Connector: 1x AC Power Connector WPS & WiFi on/off button: 1x button with two features: to activate/disable the WiFi, to execute a WPS association Illustrations contained in this document are for representation only.

  • Page 16: Relationship Among The Devices

    Chapter 1: Connections and Setup Relationship among the Devices This illustration shows a cable company that offers DOCSIS and PacketCable-compliant voice/data services. What the Modem Does The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.

  • Page 17: What The Modem Needs To Do Its Job

    Chapter 1: Connections and Setup What the Modem Needs to Do Its Job The Right Cable Company: Make sure your local cable company provides data services that use cable TV industry-standard DOCSIS compliant and PacketCable compliant technology. The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP).

  • Page 18: Contact Your Local Cable Company

    Chapter 1: Connections and Setup Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): •...

  • Page 19: Connecting The Wireless Voice Gateway To A Single Computer

    Chapter 1: Connections and Setup Connecting the Wireless Voice Gateway to a Single Computer This section of the manual explains how to connect your Wireless Voice Gateway to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection.

  • Page 20: Important Connection Information

    2. Attaching power cord to Wireless Voice Gateway and plug into the AC outlet. 3. Insert the supplied Wireless Voice Gateway CD-ROM. Wait momentarily for the CD window display. DWG875/D Fig. 2: Main screen of CD 4. Close all open applications and dialog boxes, including the CD window.

  • Page 21: Ethernet Connection To A Computer

    Chapter 1: Connections and Setup Ethernet Connection to a Computer Make the connection to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the CABLE jack on the Wireless Voice Gateway.

  • Page 22: Connecting More Than A Computer To The Wireless Voice Gateway

    Chapter 1: Connections and Setup Connecting More Than A Computer to the Wireless Voice Gateway If you need to connect more than one computer to the Wireless Voice Gateway, simply connect the computers to an Ethernet port on the rear panel. Fig.4: Multiple-PC Connection Note: You may need to check with your service provider in order to connect multiple computers.

  • Page 23: Telephone Or Fax Connection

    Chapter 1: Connections and Setup Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number.

  • Page 24: Turning On The Wireless Voice Gateway

    Chapter 1: Connections and Setup Turning on the Wireless Voice Gateway After installing the Wireless Voice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem.

  • Page 25: Chapter 2: Web Configuration

    Chapter 2: WEB Configuration Chapter 2: WEB Configuration To make sure that you can access the Internet successfully, please check the following first. Make sure the connection (through Ethernet or USB) between the Wireless Voice Gateway and your computer is OK. Make sure the TCP/IP protocol is set properly.

  • Page 26: Outline Of Web Manager

    Chapter 2: WEB Configuration Outline of Web Manager The main screen will be shown as below. Fig. 7 Outline of Web Manager Main Menu: the hyperlinks on the top of the page, including Gateway, VoIP and several sub-menu items Title: the sidebar on the left side of the page indicates the title of this management interface, e.g., Software in this example Main Window: the current workspace of the web management, containing configuration or status information...

  • Page 27: Warning Message To Change The Password

    Chapter 2: WEB Configuration Warning message to change the password At your first connection or while the password is the default one, a warning message is displayed on the top banner of each Web configuration page. We want to encourage you to change the password in order to enforce the security of your modem.

  • Page 28: Gateway - Status Web Page Group

    Chapter 2: WEB Configuration Gateway – Status Web Page Group 1. Software The information section shows the hardware and software information about your gateway. The status section of this page shows how long your gateway has operated since last time being powered up, and some key information the Cable Modem received during the initialization process with your cable company.

  • Page 29: Connection

    Chapter 2: WEB Configuration 2. Connection This page reports current connection status containing startup procedures, downstream and upstream status, CM online information, and so on. The information can be useful to your cable company’s support technician if you’re having problems. Fig.

  • Page 30: Password

    Chapter 2: WEB Configuration 3. Password Forcing end user to change the password Upon access to the web pages on the CPE side of the router, if the user has not changed the default web password, a warning message must be displayed in the top banner of the web interface such as being visible while accessing any tabs.
  • Page 31 Chapter 2: WEB Configuration The password can be a maximum of 8 characters and is case sensitive. In addition, this page can be used to restore the gateway to its original factory settings. Use this with caution, as all the settings you have made will be lost.
  • Page 32 Chapter 2: WEB Configuration If the password is no accepted, an error message is displayed: Click on try again. Illustrations contained in this document are for representation only.

  • Page 33: Diagnostics

    Chapter 2: WEB Configuration 4. Diagnostics This page offers basic diagnostic tools for you to utilize when connectivity problems occur. When you ping an Internet device, you send a packet to its TCP/IP stack, and it sends one back to yours. To use the ping Test, enter the information needed and press Start Test;...

  • Page 34: Event Log

    Chapter 2: WEB Configuration 5. Event Log This page displays the contents of the SNMP event log. Press “Clear Log” button to clear the logs. Fig. 12 Gateway\Status\Event Log Illustrations contained in this document are for representation only.

  • Page 35: Backup/Restore

    Chapter 2: WEB Configuration 6. Backup/Restore Backup/Restore Settings : This page allows you to save your current settings locally on your PC, or to restore settings saved previously. The file name is “GatewaySettings.bin”. Fig 13 Gateway\Status\Backup/Restore Illustrations contained in this document are for representation only.

  • Page 36: Gateway - Network Web Page Group

    Chapter 2: WEB Configuration Gateway – Network Web Page Group 1. LAN You can activate the DHCP server function for the LAN on this page. With this activated function, • your cable company’s DHCP server provides one IP address for your gateway, •...

  • Page 37: Wan

    Chapter 2: WEB Configuration 2. WAN You can configure the optional internal DHCP server for the WAN on this page. This can be required by some ISP providers. Select different WAN Connection Type will lead to different contents. Take the WAN connection type-DHCP for example, you can release and renew the WAN lease by pressing the buttons.

  • Page 38: Computers

    Chapter 2: WEB Configuration 3. Computers This page displays the status of the DHCP clients and current system time. You can cancel an IP address lease by selecting it in the DHCP Client Lease Info list and then clicking the Force Available button.

  • Page 39: Ddns - Dynamic Dns Service

    Chapter 2: WEB Configuration 4. DDNS - Dynamic DNS service This page allows to setup for Dynamic DNS server. Fig 17 Gateway\Network\DDNS Illustrations contained in this document are for representation only.

  • Page 40: Time Server

    Chapter 2: WEB Configuration 5. Time server This page allows configuration and display of the system time obtained from network servers via Simple Network Time Protocol. The system has to be reset for any changes to take effect. Fig 18 Gateway\Network\Time Illustrations contained in this document are for representation only.

  • Page 41: Gateway - Advanced Web Page Group

    Chapter 2: WEB Configuration Gateway – Advanced Web Page Group 1. Options This page allows you to enable/disable some features of the Wireless Voice Gateway. Fig. 19 Gateway\Advanced\Options WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively “hiding”...
  • Page 42 Chapter 2: WEB Configuration discover the services from other registered UPnP devices on the network. NatSipAlg Enable the gateway implements enabled by ALG (Application-level gateway). It is default and help in solving NAT related problems in client LAN side Illustrations contained in this document are for representation only.

  • Page 43: Ip Filtering

    Chapter 2: WEB Configuration 2. IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets designated to WAN addresses are blocked by the gateway.

  • Page 44: Mac Filtering

    Chapter 2: WEB Configuration 3. MAC Filtering This page enables you to enter the MAC address of specific PCs on your LAN that you do not wish to have outbound access to the WAN. As with IP filtering, these PCs can still communicate with each other through the gateway, but packets they send to WAN addresses are blocked.

  • Page 45: Port Filtering

    Chapter 2: WEB Configuration 4. Port Filtering This page allows you to enter ranges of destination ports (applications) that you don’t want your LAN PCs to send packets to. Any packets your LAN PCs send to these destination ports will be blocked. For example, you could block access to worldwide web browsing (http = port 80) but still allow email service (SMTP port 25 and POP-3 port 110).

  • Page 46: Forwarding

    Chapter 2: WEB Configuration 5. Forwarding For LAN WAN communications, the gateway normally only allows you to originate an IP connection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto your PC. This protects you from malicious attacks from outsiders. However, sometimes you may wish for anyone outside to be able to originate a connection to a particular PC on your LAN if the destination port (application) matches one you specify.

  • Page 47: Port Triggers

    Chapter 2: WEB Configuration 6. Port Triggers Some Internet activities, such as interactive gaming, require that a PC on the WAN side of your gateway be able to originate connections during the game with your game playing PC on the LAN side. You could use the Advanced-Forwarding web page to construct a forwarding rule during the game, and then remove it afterwards (to restore full protection to your LAN PC) to facilitate this.

  • Page 48: Dmz Host

    Chapter 2: WEB Configuration 7. DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. For example, if you put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway IP address as the destination.

  • Page 49: Rip (Routing Information Protocol) Setup

    Chapter 2: WEB Configuration 8. RIP (Routing Information Protocol) Setup This feature enables the gateway to be used in small business situations where more than one LAN (local area network) is installed. The RIP protocol provides the gateway a means to “advertise” available IP routes to these LANs to your cable operator, so packets can be routed properly in this situation.

  • Page 50: Gateway - Firewall Web Page Group

    Chapter 2: WEB Configuration Gateway – Firewall Web Page Group 1. Web Content Filtering These pages allow you to enable, disable, and configure a variety of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types you want to have forwarded or blocked.

  • Page 51: Tod Filtering

    Chapter 2: WEB Configuration 2. TOD Filtering Use this page to set rules that will block specific LAN side PCs from accessing the Internet, but only at specific days and times. Specify a PC by its hardware MAC address, and then use the tools to specify blocking time.

  • Page 52: Local Log And Remote Log

    Chapter 2: WEB Configuration 3. Local Log and Remote Log The gateway builds a log of firewall blocking actions that Firewall has taken.Using the Local Log page lets you specify an email address to which you want the gateway to email this log. You must also tell the gateway your outgoing (i.e.

  • Page 53: Gateway - Parental Control Web Page Group

    Chapter 2: WEB Configuration Gateway – Parental Control Web Page Group 1. Basic This page allows you to enable, disable, and configure a variety of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types you want to have forwarded or blocked.

  • Page 54: Gateway - Wireless Web Page Group

    Chapter 2: WEB Configuration Gateway – Wireless Web Page Group The Wireless web pages group enables a variety of settings that can provide secure and reliable wireless communications for even the most demanding tech-savvy user. The Wireless Voice Gateway offers a choice of 802.1x, WPA and WPA-PSK authentication of your PCs to the gateway, 64 and 128 bit WEP encryption of communication between the gateway and your PCs to guaranty security, and an Access Control List function that enables you to restrict wireless access to only your specific PCs.

  • Page 55: 11B/G/N Radio

    Chapter 2: WEB Configuration 1. 802.11b/g/n Radio To set the basic configuration for the wireless features, click RADIO from the Wireless menu. These must match the settings you make on your wireless-equipped PC on the LAN side. Fig. 32 Gateway\Wireless\Radio Interface: The wireless radio in your gateway can be completely de-activated by changing Interface to Disabled.
  • Page 56 Chapter 2: WEB Configuration Sideband for Control Channel (40Mhz only): There are “Lower” and “Upper” can be selected if Bandwidth 40Mhz is Enabled. Control Channel: There are 13 channels that you can choose. Choose the one that is suitable for this device.

  • Page 57: 11B/G/N Primary Network

    Chapter 2: WEB Configuration 2. 802.11b/g/n Primary Network This page allows you to configure the Network Authentication. It provides several different modes of wireless security. You will have to enter proper information according to the mode you select. Fig. 33 Gateway\Primary Network WPA (Wi-Fi Protected Access)/WPA2 /WPA2: /WPA2...
  • Page 58 Chapter 2: WEB Configuration none WPA modes. WPA2 is the second generation of WPA security WPA-PSK (WPA-Pre-Shared Key) /WPA2-PSK (WPA2-Pre-Shared Key): It is useful for small places without authentication servers such as the network at home. It allows the use of manually-entered keys or passwords and is designed to be easily set up for home users. WEP Encryption: WEP Encryption: WEP Encryption:...
  • Page 59 Chapter 2: WEB Configuration 802.1x Authentication If you enable the 802.1x authentication function, you will have to offer the following information- RADIUS Server: RADIUS Server is a protocol for carrying authentication, authorization, and configuration information between a Network Access Server which desires to authenticate its links and a shared Authentication Server.
  • Page 60 Chapter 2: WEB Configuration WPA/WPA2 For the WPA/WPA2 network Authentication, the settings that you can adjust including WPA/WPA2 Encryption, RADIUS Server, RADIUS Port, RADIUS Key, Group Key Rotation Interval, and WPA/WPA2 Re-auth Interval. WPA/WPA2 Encryption: There are three types that you can choose, TKIP*, AES**, TKIP+AES.
  • Page 61 Chapter 2: WEB Configuration WPA-PSK/ WPA2-PSK For the WPA-PSK/WPA2-PSK network Authentication, the settings that you can adjust including WPA/WPA2 Encryption, WPA Pre-Shared Key, and Group key Rotation Interval. WPA Pre-Shared Key: Please type the key to be between 8 and 63 characters, or 64 hexadecimal digits.
  • Page 62 WiFi Protected Setup (WPS) is an easy and secure way of configuring and connecting your WiFi access point. In your case, the DWG875/DWG875T is the Access Point (AP), and Your PC (or Wifi Device) is called the STA. When configuring your Wifi Network via WPS, Messages are exchanged between the STA and AP in order to configure the Security Settings on both devices.
  • Page 63 Chapter 2: WEB Configuration If you select “Push-Button”, then the WPS Add Client option will appear as shown below. Fig. 39 WPS/Push-Button And then if you click “Add” button then WPS Setup AP page will appear as shown in Fig.38 Fig.
  • Page 64 Chapter 2: WEB Configuration If you select WPS Method to PIN then it will ask for PIN while configuring the WiFi AP by showing a text box so, you need to enter PIN to establish the connection. You can get the PIN from your connected Wi-Fi client.
  • Page 65 Chapter 2: WEB Configuration Fig. 44 WPS Setup AP successful/PIN Illustrations contained in this document are for representation only.

  • Page 66: Guest Network

    Chapter 2: WEB Configuration 3. Guest Network This page allows you to configure a guest network. You can refer to the details described in previous sections to make the WiFi security settings and guest LAN settings. Fig. 45 Gateway\Wireless\Guest Network Illustrations contained in this document are for representation only.

  • Page 67: Access Control

    Chapter 2: WEB Configuration 4. Access Control This page allows you to make access control to the AP or connected clients by offering the MAC Addresses of the clients. Fig. 46 Gateway\Wireless\Access Control Administration Web Page Access : Select Allow to permit access to Administration Web Page from PC connected over Wifi;...

  • Page 68: Bridging

    Chapter 2: WEB Configuration 5. Bridging The Bridging page provides a location where settings can be adjusted related to the WDS (Wireless Distribution System) feature. WDS is a system that enables the interconnection of access points wirelessly. It may also be referred to as repeater mode because it appears to bridge and accept wireless clients at the same time (unlike traditional bridging).

  • Page 69: Qos (Wmm) Settings

    Chapter 2: WEB Configuration 6. 802.11e QoS (WMM) Settings Wi-Fi Multimedia (WMM) is a component of the IEEE 802.11e wireless LAN standard for quality of service (QoS). The QoS assigns priority to the selected network traffic and prevents packet collisions and delays thus improving VoIP calls and watching video over WLANs.

  • Page 70: Voip - Basic Web Page Group

    Chapter 2: WEB Configuration VoIP – Basic Web Page Group 1. Basic LAN This page displays the basic LAN status of this device, including the downstream and upstream status, device information, and interface parameters. You can select specific interface from the Interface Name drop-down menu.

  • Page 71: Hardware Info

    Chapter 2: WEB Configuration 2. Hardware Info The hardware Info is displayed on this page. Fig. 50 VoIP\Basic\Hardware Info Illustrations contained in this document are for representation only.

  • Page 72: Event Log

    Chapter 2: WEB Configuration 3. Event Log The event logs are displayed on this web page. You can check them whenever you need. Fig. 51-1 VoIP\Basic\Event log\DOCSIS Illustrations contained in this document are for representation only.
  • Page 73 Chapter 2: WEB Configuration Fig. 51-2 VoIP\Basic\Event log\PacketCable Illustrations contained in this document are for representation only.

  • Page 74: Cm State

    Chapter 2: WEB Configuration 4. CM State This page shows the current state of the cable modem. Fig. 52 VoIP\Basic\Cm state Illustrations contained in this document are for representation only.

  • Page 76: Chapter 3: Networking

    Chapter 3: Networking Chapter 3: Networking Communications Data communication involves the flow of packets of data from one device to another. These devices include personal computers, Ethernet and USB hubs, cable modems, digital routers and switches, and highly integrated devices that combine functions, like the Wireless Cable Gateway.

  • Page 77: Cable Modem (Cm) Section

    Chapter 3: Networking can use to configure its networking side; when you communicate with the networking side, your communication is following this path. Each packet on the Internet addressed to a PC in your home travels from the Internet down- stream on the cable company’s system to the WAN side of your Wireless Cable Gateway.

  • Page 78: Three Networking Modes

    Chapter 3: Networking configured Ethernet address matches the Ethernet destination address inside the packet. Furthermore, at a packet’s final destination, its destination IP address must also match the IP address of the stack. Each packet that enters a device contains source MAC and IP addresses telling where it came from, and destination MAC and IP addresses telling where it is going to.
  • Page 79 Chapter 3: Networking Fig. 55 Two IP stacks are activated in cable modem mode CM (Cable Modem) Mode provides basic home networking. In this mode, two IP stacks are active: IP Stack 1 - for use by the cable company to communicate with the cable modem section •...

  • Page 80: Residential Gateway (Rg) Mode

    Chapter 3: Networking Residential Gateway (RG) Mode Fig. 56 Residential Gateway Mode Fig. 57 Three IP stacks are activated in Residential mode RG (Residential Gateway) Mode provides basic home networking plus NAT (Network Address Translation). In this mode, three IP stacks are active: IP Stack 1 - for use by the cable company to communicate with the Cable Modem section •...
  • Page 81 Chapter 3: Networking used by your cable company to deliver packets between the Internet and the gateway’s networking section so they can be routed to/from your PCs. This stack requires an IP address assigned by the cable company from their pool of available addresses. Your cable company may have you or your installer manually enter assigned addresses into your gateway, or use a DHCP Server to communicate them, or use a method that involves you entering host names.

  • Page 82: Chapter 4: Additional Information

    Chapter 4: Additional Information Chapter 4: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service.
  • Page 83 Chapter 4: Additional Information will work with all upgraded cable systems that are DOCSIS-compliant. Q. What is PacketCable and what does it mean? A. PacketCable is the industry standard for telephony services that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Wireless Voice Gateway will work with all upgraded cable systems that are PacketCable compliant.

  • Page 84: General Troubleshooting

    Chapter 4: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Wireless Voice Gateway. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.
  • Page 85 Chapter 4: Additional Information I don’t hear a dial tone when I use a telephone. Telephone service is not activated. If the rightmost light on the Wireless Voice Gateway stays on while others flash, check with your TSP or cable company. If the Wireless Voice Gateway is connected to existing house telephone wiring, make sure that another telephone service is not connected.

  • Page 86: Service Information

    Chapter 4: Additional Information Service Information If you purchased or leased your Wireless Voice Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.
  • Page 87 Chapter 4: Additional Information Glossary 10/100/1000 Mbps – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10/100/1000” indicates speed (10/100/1000 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –...
  • Page 88 Chapter 4: Additional Information PacketCable – A project with the objective of developing a set of necessary telephony specifications and operations support interface specifications for Wireless Voice Gateways and associated equipment used over the DOCSIS based cable network. PSTN (Public Switched Telephone Network) – The worldwide voice telephone network which provides dial tone, ringing, full-duplex voice band audio and optional services using standard telephones.
  • Page 89 For more information Thomson 46, quai Alphonse Le Gallo 92100 Boulogne-Billancourt France Fax : 33 (0) 141 86 56 59 www.thomson-broadband.com ® 2006 Thomson Inc.- Trademark(s) Registered\ -Marca(s) Registada(s)\ ○ Photos and features subject to change without notice. Illustration of product finish may vary from actual color.

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