Summary of Contents for SmarTV TouchPhone
- Page 1 SmarTV TouchPhone User Guide Cordless Handset Model The SmarTV Company, LLC Manual Version Release 1.0...
- Page 2 The SmarTV Company, LLC and may not be used for any unauthorized purpose, or disclosed to others without the prior written permission of the applicable Exceptional Innovation entity.
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Page 3: Table Of Contents
Regulatory Information ..........1-10 Warnings ..............1-11 Installation and Setup ....... 2-1 Overview ...................2-1 Items Included with the SmarTV TouchPhone ..... 2-1 Items Required for Installation ........2-1 Install a Cordless SmarTV TouchPhone ........2-2 Connect the phone to the network .......2-2 Commission a Phone ...............2-4 Connect Handset Battery ..........2-6... - Page 4 Wake and Sleep ........4-1 Overview ...................4-1 Wake and Sleep Menu .............4-1 Wake-Up Alarms ...............4-2 Set a Wake-Up Alarm ..........4-2 Sounds Menu ..............4-2 TV Menu ..............4-3 Music Menu ..............4-4 Lights Menu ..............4-4 Climate Menu ..............4-5 Sleep Timer ................4-6 SmarTV TouchPhone User Guide...
- Page 5 Overview ...................7-1 Charger and Power Supply ............7-1 Charger Setup ................7-2 Troubleshooting and Maintenance ... 8-1 Overview ...................8-1 Troubleshooting Chart ..............8-2 Returning Equipment for Repair or Replacement ..... 8-7 Handset Admin Menus .............8-9 SmarTV Website and Helpline ..........8-10 SmarTV TouchPhone User Guide...
- Page 6 SmarTV TouchPhone User Guide...
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Page 7: Features, Specifications, And Safety Information
Designed to provide unmatched flexibility and ease of use, the SmarTV TouchPhone offers abundant features and crystal-clear digital calling with the convenience of a touch-screen interface. This guide covers the following model: •... -
Page 8: Unit Features And Connections
— The phone can be powered with power over Ethernet (POE) from a POE-enabled hotel network. • Customizable User Interface — When connected to a SmarTV server, the phone’s user interface can be customized using the SmarTV configuration tool. • External Power Supply Connection —... -
Page 9: Display Panel Features
Raised buttons for Snooze, Alarm OFF, and Volume Up and Down • Message indicator for incoming messages • Light sensor for automatic display brightness • Built-in microphone Microphone Snooze Alarm OFF Light Sensor Volume Up/Down Message Indicator Display Panel Features SmarTV TouchPhone User Guide... -
Page 10: Rear Panel Features And Connections
This optional RJ45 LAN jack (selected models only) is for connecting an external PC to the hotel network through the phone. When a high-speed (100MB/s) network link is established, the Link LED turns green. The Activity LED will flash green when the external PC is communicating with the network. SmarTV TouchPhone User Guide... -
Page 11: Side Panel Features And Connections
2.5 mm Audio Jack 2.5 mm jack to connect ADA devices such as a TTY keyboard or headset. Handset Cord Jack Handset cord jack to connect cord from wired handset to Base (inactive for cordless models). SmarTV TouchPhone User Guide... -
Page 12: Cordless Handset Features
Mute, Hold, Speaker, numeric keypad, and ten one-touch dial buttons • LED message and ringer indicator • Speakerphone • 3.7V rechargeable battery Earpiece Display Dial End Call Volume UP/DOWN Numeric Keypad Hold Mute Speaker One-touch Dialing Microphone SmarTV TouchPhone User Guide... -
Page 13: User Interface Features
Use a dry cloth to wipe the glass and plastic surfaces until dry. Warranty The SmarTV TouchPhone (Base, handset, and charger) warranty is 1 year for parts, 90 days for labor, effective from the date of shipment from the manufacturer. For detailed warranty and return information, refer to the section called Returning Equipment for Repair/Replacement in Chapter 8, Troubleshooting. -
Page 14: Technical Specifications
Chapter 1 Features, Specifications, and Safety Information Technical Specifications The following are specifications for the cordless SmarTV TouchPhone and standalone charger (specifications subject to change): Base Communications • VoIP — Session Initiation Protocol (SIP) compliant Base Display • Seven-inch diagonal full-color, touch-sensitive LCD featuring wide-viewing angle technology and... - Page 15 Weight - 6 ounces Standalone Charger • Vertical charging of cordless handset • Time to fully charge – 5 hours • Blue LED charging indicator • External Power Supply - 5V DC 500ma • Weight - 8 ounces SmarTV TouchPhone User Guide...
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Page 16: Important Safety Information
SmarTV TouchPhone. Safety Instructions The SmarTV TouchPhone is designed and tested to meet the latest standards for safety. However, to ensure safe use it is important to follow the safety instructions marked on the product and included in this manual to help guard against personal injury and/or damage to the unit: •... -
Page 17: Warnings
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. 1-11 SmarTV TouchPhone User Guide... - Page 18 Chapter 1 Features, Specifications, and Safety Information 1-12 SmarTV TouchPhone User Guide...
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Page 19: Installation And Setup
Chapter 2 Installation and Setup hapter Installation and Setup Overview This chapter describes how to install and commission a cordless SmarTV TouchPhone and covers the following: • Items included in shipping carton • Items required for installation • Installation and commissioning Read the following sections to learn how to install and commission the cordless SmarTV TouchPhone: •... -
Page 20: Install A Cordless Smartv Touchphone
Chapter 2 Installation and Setup Install a Cordless SmarTV TouchPhone This section covers the steps to install a cordless SmarTV TouchPhone and commission it for service. Installation and commissioning includes the following steps: Connecting the phone to the network Associating the Base with a room and location Connecting the handset battery Registering the handset to the Base. - Page 21 If a high-speed (100MB/s) link is present, the Link LED turns green. Wait for the phone to go through its boot process. This can take from 5 to 10 minutes to complete. Continue to the next section, Commission a Phone. SmarTV TouchPhone User Guide...
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Page 22: Commission A Phone
This screen lets you enter a room number to associate the Base with the room and phone location. On the number keypad, touch the numbers for the room you are in and touch Next. Note: If there will only be one phone in the room, skip Step 4. SmarTV TouchPhone User Guide... - Page 23 Installation and Setup Touch the location for the phone you are working on and touch Next. Verify the information on the confirmation screen and touch Next to confirm. Proceed to the next section, Connect Handset Battery. SmarTV TouchPhone User Guide...
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Page 24: Connect Handset Battery
When you have connected the handset battery, replace the cover. Place the handset in the Base or a charger and allow it to charge until the battery indicator on the handset’s LCD screen is colored in, indicating a full charge. Then proceed to the next section, Register Handset(s) To Base. SmarTV TouchPhone User Guide... -
Page 25: Register Handset(S) To Base
“off hook”. Listen for a dial tone. If dial tone is not present, refer to the Troubleshooting Chart in chapter 8 for instructions for dial tone failures. If dial tone is present, press the red phone button to hang up. When you have performed this step on all handsets, commissioning is complete. SmarTV TouchPhone User Guide... -
Page 26: Recommission A Phone
On the number keypad, touch #1111 followed by the last four digits of the daily code obtained from technical services. Touch * (star). After a few seconds, the Commissioning screen displays. Touch Association. The following screen displays. SmarTV TouchPhone User Guide... - Page 27 Note: If there will only be one phone in the room, skip Step 6. Touch the location for the phone you are working on and touch Next. Verify the information on the confirmation screen and touch Next to confirm. Perform the Connect Handset Battery procedure earlier in this chapter. SmarTV TouchPhone User Guide...
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Page 28: Register Additional Handset(S) To Base
Chart in chapter 8 and follow the instructions for dial tone failures. If dial tone is present, press the red phone button to hang up. When you have performed this step on all handsets, Commissioning is complete. 2-10 SmarTV TouchPhone User Guide... -
Page 29: Placing Calls And Other Phone Tasks
However, calls placed on the cordless handset cannot be continued on the Base speakerphone and calls placed using the Base speakerphone cannot be continued on the cordless handset. Read the following sections to learn how to use the SmarTV TouchPhone to place calls and perform other basic phone tasks: •... -
Page 30: Cordless Handset
Calls can be placed or received in two ways: via the cordless handset or via the Base touch- screen display using the speakerphone. However, calls placed on the cordless handset cannot be continued on the Base speakerphone and calls placed using the Base speakerphone cannot be continued on the cordless handset. SmarTV TouchPhone User Guide... -
Page 31: Placing A Call With The Cordless Handset
To answer the call, press the green phone button on the handset. The handset displays the number of the caller. To end the call, press the red phone button. When the call ends, the handset displays the elapsed time of the call. SmarTV TouchPhone User Guide... -
Page 32: Using The Handset Speakerphone
One-Touch Dialing of Hotel Services To one-touch dial hotel services: • On the handset, press the button for the service you want. The number is dialed and the LCD displays the service you are dialing. SmarTV TouchPhone User Guide... -
Page 33: Phone Menu
Note: The user interface screens depicted in this guide are for a generic hospitality interface. For actual screens used for your installation, refer to the guide titled Using the SmarTV TouchPhone. Touch Phone on the main menu (below left) to access the phone menu (below right). -
Page 34: Placing A Call With The Base Speakerphone
Muting a Call When you mute a call, you can hear the other party but they cannot hear you. To mute a call: Touch Mute on the phone menu. Mute again to unmute the call. Touch SmarTV TouchPhone User Guide... -
Page 35: Answering A Call With The Base Speakerphone
• If using the speakerphone during a call with the handset in the cradle, touch Speaker on the phone menu. • Touch Line 1 (or Line 2 if you are using Line 2 for the call). SmarTV TouchPhone User Guide... -
Page 36: Recent Calls Menu
To view outgoing calls, touch Outgoing. Dialing Call Numbers • To dial the number for a recent incoming or outgoing call, touch the Dial button for that number. • To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 37: Messages Menu
From the Main menu, touch Messages. The number of current voicemails appears in red on the Voicemail tab. To listen to your voicemails: • Touch Dial Voicemail and your voicemails play. SmarTV TouchPhone User Guide... -
Page 38: Reminder Messages
To view a reminder, touch the reminder you want to view and a full version opens in a popup: • To delete the reminder, touch Delete. • To return to the previous menu, touch Done. 3-10 SmarTV TouchPhone User Guide... -
Page 39: Directory Menu
Directory to see the list of options. From the phone menu, touch From the directory menu, touch the service you want to contact and the number is dialed. To return to the previous menu, touch Done. 3-11 SmarTV TouchPhone User Guide... -
Page 40: Placing A Call With An Ada Headset
Speaker. The indicator for the first available line turns green. Touch Talk to dial the number. Use the ADA headset to listen to and talk to the person being called. 2.5 mm Input ADA Headset Connection 3-12 SmarTV TouchPhone User Guide... -
Page 41: Placing A Call With An Ada Tty Keyboard
Speaker. The indicator for the first available line turns green. Touch Talk to dial the number. Follow the instructions in the TTY’s user guide to transmit and receive responses via TTY keyboard. 2.5 mm Input ADA TTY Keyboard Connection 3-13 SmarTV TouchPhone User Guide... - Page 42 Chapter 3 Placing Calls and Other Phone Tasks 3-14 SmarTV TouchPhone User Guide...
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Page 43: Wake And Sleep
You can program the sleep timer to turn off one or more devices of your choice. Read the following sections to learn more about the TouchPhone’s dual alarms and sleep timer: • Wake and Sleep Menu •... -
Page 44: Wake-Up Alarms
Chapter 4 Wake and Sleep Wake-Up Alarms The SmarTV TouchPhone gives you two separate presettable alarms to wake you to music, TV, sounds you select, and adjust the lighting and temperature you will wake up to. Set a Wake-Up Alarm... -
Page 45: Tv Menu
TV menu, touch a channel. The green light tells you it is selected. To adjust the volume, touch the speaker icons or the volume buttons to the top right of the display. To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 46: Music Menu
The Lights menu lets you select the lighting you wish to wake up to. To select the lighting level: Under Device, touch one or more individual lights or All Lights. On, Low, or Off to set the desired lighting level. Touch To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 47: Climate Menu
The Climate menu lets you select the temperature you wish to wake up to. To adjust the temperature: Set, touch the up or down arrows to select the desired temperature setting. Under To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 48: Sleep Timer
End Action, touch the devices you want to turn off (TV, Music, Lights, or ALL). When the Under sleep timer expires, these devices automatically turn off. Done. To save your settings and return to the previous menu, touch SmarTV TouchPhone User Guide... -
Page 49: Room Control, Weather, And Music
Room Control, Weather, and Music hapter Overview This chapter describes how to use the SmarTV TouchPhone to access room control, weather forecasts, and music. Read the following sections to learn more about accessing the phone’s room control, weather and music features: •... -
Page 50: Main Menu Lighting Presets
You can control lights via the two lighting presets on the main menu. To adjust room lighting instantly via the main menu’s one-touch lighting presets: Lights On to instantly turn room lights on. • Touch • Touch Lights Off to instantly turn room lights off. SmarTV TouchPhone User Guide... -
Page 51: Lighting Menu
High to turn the light to 100% brightness. • Touch Mid to turn the light to 75% brightness. Low to turn the light to 25% brightness. • Touch To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 52: Climate Menu
To set the temperature mode: Touch Heat, Cool, or Auto. To return to the previous menu, touch Done. To set the fan mode: Touch the fan mode setting. To save your settings and return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 53: Weather
To view the current conditions and three-day weather forecast for a location: Touch Forecast on the main menu. The weather menu appears. On the weather menu, touch the location you want to view the forecast for. To return to the previous menu, touch Done. SmarTV TouchPhone User Guide... -
Page 54: Music
Chapter 5 Room Control, Weather, and Music Music The SmarTV TouchPhone lets you listen to a variety of radio channels through your in-room TV and play your favorite music from your personal music device through the phone’s stereo speakers. . -
Page 55: Music Menu - My Device
Chapter 5 Room Control, Weather, and Music Music Menu – My Device The My Device Music menu lets you enjoy music from your own personal music device through the phone’s stereo speakers. SmarTV TouchPhone User Guide... - Page 56 RCA audio inputs using a 3.5 mm-to-RCA cable. Music. From the main menu, select Select My Device, and adjust the portable device’s controls to enjoy your favorite music. To control your music volume, adjust the volume controls on the portable music device. SmarTV TouchPhone User Guide...
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Page 57: Charging Usb Devices
Charging USB Devices hapter Charging USB Devices Overview This chapter describes how to charge external USB devices using the USB side port on the SmarTV TouchPhone. Charging USB Devices The phone’s side panel includes a USB port for charging USB devices. - Page 58 Chapter 6 Charging USB Devices SmarTV TouchPhone User Guide...
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Page 59: Standalone Charger
Installation and Setup to connect the handset battery and register the handset to the Base. Charger and Power Supply The cordless handset charger pictured below connects to AC power through a 5V DC adapter included with the unit. Standalone Charger and Power Supply SmartTV TouchPhone User Guide... -
Page 60: Charger Setup
The blue LED on the front of the charger will turn on to indicate charging. When the handset is fully charged, the battery indicator on the handset’s LCD screen will be fully colored in. Note: Whenever the handset is in the charger, the blue LED turns on. SmarTV TouchPhone User Guide... -
Page 61: Troubleshooting And Maintenance
Troubleshooting and Maintenance Overview This chapter discusses the information you can use to troubleshoot the cordless SmarTV TouchPhone in case of problems. It also covers procedures for replacing the handset battery, returning equipment, and contacting SmarTV Product Support as well as Admin Menus for the cordless handset. Read the following sections to learn more about troubleshooting methods and procedures and how to get assistance: •... -
Page 62: Troubleshooting Chart
Chapter 8 Troubleshooting and Maintenance Troubleshooting Chart The SmarTV TouchPhone is designed to provide years of trouble-free service. However, if problems arise with the phone’s hardware or software, you can use this troubleshooting chart to help isolate the cause of the trouble and in many cases correct it. - Page 63 Life|ware Server database. Handset will not charge. • Replace the battery using the Replace Handset Battery section of this chapter. • If the problem persists, replace the handset or contact support. SmarTV TouchPhone User Guide...
- Page 64 “off hook”. • If using handset as a “hands free” speakerphone, ensure that the handset is lying on its side with the volume button facing up. • If the problem persists, replace the handset and/or contact support. SmarTV TouchPhone User Guide...
- Page 65 Substitute another charger for the suspect unit. • If the battery still does not charge, replace the battery using the Replace Handset Battery section of this chapter. • If the problem persists, replace the handset or contact support. SmarTV TouchPhone User Guide...
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Page 66: Replace Handset Battery
When you have replaced the handset battery, replace the battery cover, place the handset in the Base or a charger and allow it to charge until the battery indicator on the handset’s LCD screen shows a full charge. SmarTV TouchPhone User Guide... -
Page 67: Warranty Service
Returning Equipment for Repair or Replacement Warranty Service The SmarTV hardware product warranty is 1 year for parts, 90 days for labor, effective from the date of shipment from the manufacturer. To qualify for warranty service, returns must also meet the following criteria: •... - Page 68 Chapter 8 Troubleshooting and Maintenance Note: For instances where the MAC ID of a unit changes due to a repair, SmarTV Product Support will notify the customer of the new MAC address. Note: For defective handsets, please follow steps 1 through 5 above, but return only the handset - the complete phone need not be returned.
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Page 69: Handset Admin Menus
Speed dial • Holds numbers for one-touch buttons. To program, scroll to the desired service, enter the number, and press the green phone button to save. To clear digits while entering a number, press the Mute button. SmarTV TouchPhone User Guide... -
Page 70: Smartv Website And Helpline
If you have questions about your SmarTV TouchPhone, contact our SmarTV Product Support Helpline at: 1-877-901-8886. Please read this User Guide carefully before contacting us. When you call our helpline, make sure your SmarTV hardware product is at hand so that technical support can more quickly help you correct the problem. 8-10...
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