Optimum Voice World Call; Optimum Voice Per Minute International Calling; Troubleshooting - Optimum Voice iO TV REMOTE Reference Manual

OPTIMUM VOICE WORLD CALL

OPTIMUM VOICE WORLD CA
• It's easy to use — simply call directly from your home Optimum Voice phone —— with no extra
numbers or special codes to dial.
• No hidden fees and no per-minute or connection charges.
• Same low rate every month with no surprises.
• Up to 250 minutes of calling anywhere in the world, day or night.
• Monitor your usage and call history at the My Optimum Voice website: optimum.com/myov.
• Easy billing to your account — no prepaid calling cards to purchase.
• Balance Checking - check how many minutes you have remaining by dialing *225 from your
Optimum Voice phone.
For additional information, visit optimum.com/worldcall.
OPTIMUM VOICE
INTERNATIONAL CALLING
Optimum Voice also offers great per minute rates on International calls. Flexible call management
capabilities allow you to access your voicemail and calling information from any Internet connection.
Use it like a calling card and get the same great rates, even when you're away. Visit
optimum.com/voice/international for details.
OPTIMUM VOICE WORLD CALL available to Optimum Voice customers. Residential accounts in good standing only. Monthly rate of $19.95
includes 250 minutes per monthly billing cycle of international calls, which includes up to 30 minutes of calling to Cuba per monthly billing cycle.
Customers exceeding 250 total international minutes or 30 minutes to Cuba in a given monthly billing cycle will automatically be charged an
additional $19.95 for an additional block of 250 minutes, which includes up to 30 minutes to Cuba for use that billing cycle month. Customers
that use all of their 30 minutes to Cuba from their additional minute block will be blocked from calling Cuba until the beginning of their next
billing cycle. Customers exceeding 500 minutes in a given billing cycle will have their international calling blocked and must wait until the start of
their next billing cycle to resume international calling. Available only via direct dial from customer's Optimum Voice phone. Remote dialing is not
available. Calls to satellite phones and audiotext lines/destinations not available. See
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PER MINUTE
optimum.com/worldcall for details.

TROUBLESHOOTING

& CUSTOMER SUPPORT
PROBLEM: TROUBLESHOOTING:
NO DIAL TONE
• Verify that the cable is securely connected to the modem and that the modem
is powered on and in active status with 4 green lights displayed.
• Ensure the telephone cord is connected properly to the line on the modem that
is affected.
• Check that your telephone is working properly. Connect a telephone that you have
confirmed is working directly into LINE 1 of the modem, bypassing any wall jacks in
use. This could also identify static/hum issues. If the problem still exists, the
problem is with your home wiring. A service technician can visit your home to fix
the problem for a service charge.
STATIC/HUM ON LINE
• Verify that the telephone cord is connected properly to LINE 1 of the modem.
• Move the wire line telephone or cordless base station, along with the telephone
cord, as far away from the PC as possible.
NOT RECEIVING
• If you're already registered for voicemail, please ensure that your voicemail is
activated by logging on to optimum.com/myov.
VOICEMAIL MESSAGES
• Check the setting for the number of rings before voicemail answers. This is
accessed through My Optimum Voice. The default is 4 rings. Your voicemail box
may be full. Delete any unwanted messages.
BLINKING LIGHTS ON • Shut down and power off your computer.
• Unplug the modem from the power cord on the back on the modem.
THE VOICE-ENABLED
• After 30 seconds, plug the power cord back into the modem, and wait for the
MODEM, BUT NO
lights to change to solid green (this may take up to five minutes). DO NOT turn
CONNECTION TO
your computer back on yet. Once the lights turn solid, power on your computer
THE INTERNET
and start your Internet browser. You should now be able to access the Internet.
• If the lights still do not turn solid green, you should verify that all of the
modem connections are tight, and that the modem is connected to the cable at
its first point of entry into your business location (or as close as possible).
After checking your connections and cabling, repeat the above steps.
• If you still cannot access the Internet, please contact Customer Support
at 1-800-300-5215 or dial 611 from your Optimum Voice telephone for further
assistance.
CUSTOMER SUPPORT
• Answer Center – For answers to many common questions, including help with your voicemail and calling
features, visit optimum.com/support.
• Live Chat – You can chat online with a Customer Support Representative. Our representatives are
available from 8 a.m. to midnight, 7 days a week. Just visit optimum.com/support, then scroll down
and click on "Chat with Tech Support".
• E-Mail/In Person/By Phone – Contact us by e-mail, in person or by phone. Visit optimum.com, click on
Customer Support and click on "Contact Us. "
Need to register your modem? Misplaced your Optimum Installation CD? No problem.
Simply go to https://install.optimum.com to begin.
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