Summary of Contents for mCareWatch SMW-14
- Page 1 A N Y W H E R E , A N Y T I M E C O N N E CT E D CA R I N G Carer’s Mobile app & Web portal User GUide sos Mobile WatCh | SMW-14 CUSTOMER CARE | www.mcarewatch.com.au | Tel 1300 188 557...
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Page 2: Table Of Contents
6 | Locator 7 | Tracker 8 | Health & Wellbeing 9 | History & Reminder 10 | Geo-Fen Important If you experience problems or challenges with your SOS Mobile Watch please call mCareWatch™ at 1300 188 557 or email help@mcarewatch.com.au... -
Page 3: Mobile App User Guide
Mobile app User GUide GettinG started The mCareWatch Carers mobile app is available to carers who would like to connect with the SOS Mobile Watch (model SMW14) and is available for iPhone and Android smartphones. The Carer’s mobile app allows carers to create accounts on individuals wearing the SOS Mobile Watch, update authorised SOS carers contact numbers, setup reminders, update pass- words and monitor the location of the wearer of the watch by using the watch’s inbuilt GPS,... - Page 4 Carer can then change this once inside Application. Note, if you tap on Remember me (tick box) the App will automatically log into App next time you try to use the mCareWatch SMW14 App. Tap on Login button to enter App.
- Page 5 A screen will pop up to add the device. Please select Manual input. Carer enters the Device (SMW14 – Watch) unique number (IMEI) and password which is provided in your purchase cover letter. (sent by mCareWatch) Mobile app HoMe Screen General Notifications from mCareWatch Health & Alert Notifications...
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Page 6: Wearer Info
Wearer info Wearer info Includes wearer’s name, Gender, Address, SOS Mobile Watch contact number. IMEI sim ID no., wearer’s photo, SOS emergency and Family Contact Speed Dial contacts. To add Wearer’s photo – touch black camera and either take photo with mobile phone camera or upload photo. -
Page 7: Watch Status
WatCh statUs Watch status - Activated on: list the date/time the watch was activated - Shutdown: date/time the watch was switched off/battery was flat - Shutdown Cause: What caused watch to switch off, eg. Manual shutdown - Synchronisation time: Date/Time watch and mobile app was synchronised with latest updates (location, contacts changes, reminders etc.) - Battery: How much battery life is left on the watch with... -
Page 8: Sos Locator
sos loCator sos locator Click on SOS Locator to see the location of the watch wearer’s last known position after pressing the SOS button View map – click on white pin icon to view map in satellite (displayed below) Refresh position Position of Watch Wearer (in this example position using Wi-Fi positioning) On Demand Tracking: Press on blue arrow to... -
Page 9: History
historY direCt Call history direct Call History displays a record of Tap on Direct Call button to SOS calls (Time & Location call the watch. Your smart Report), Call Record (Time phone will automatically & Location Report) and dial the watch. Non-Activity Record. -
Page 10: Settings
settinGs settings Tap on Settings to view the following: - Watch Setup - Synchronisation Setup - Health Parameters Setup (only Activity Setup is available on SOS Mobile Watch SMW14). - Fall Detector (not available on SOS Mobile Watch SMW14 - Tracking Setup - Geofence Setup - Share Image Setup settings... - Page 11 settinGs continued settings - Watch Setup - Watch Setup (allows the carer to pre-set SOS button and Speed Dial press timing required to activate call. (recommend 3 seconds for both); Also includes ‘ A nti-disturb’ and SOS SMS function. - Timezone and Language can also be configured in Watch Setup.
- Page 12 settinGs continued settings settings - Synchronisation Setup - Synchronisation Setup Synch Time Setup Synch Time Setup Carer can setup how often the watch and mobile Save settings by tapping on Save button on top right app are synchronised with location data and any hand side of App screen (white square disk).
- Page 13 settinGs continued settings - Geofence Setup Tap onto Geofence button under Settings Menu. Carers can setup a safe zone perimeter for the wearer and receive an alert once wearer moves outside that Geofence area. - Tap on create new Safe Zone. - Then enter the Geofence details such as name, time period and days included.
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Page 14: Configurations
My Account and Wearer’s Management allows the carer to setup the personal details for the wearer and also add more than one watch device on the mobile app. General Settings include FAQ’s, About Us which re-direct you to the mCareWatch website... -
Page 15: Carer's Web Portal User Guide
Carer’s can also connect with the SOS Mobile Watch via the ConnectiveCARE website which is accessible through www.mcarewatch.com.au Carer’s can engage with the device by config- uring all the settings on the watch including: pre-set emergency, family speed dial, reminders, locate the watch wearer and monitoring activity. - Page 16 Enter a Username (8-12 alphanumeric values, no symbols), Full Name of User/Carer, Password (8-12 characters/figures), and Retype Password to confirm and then enter your email address to register and confirm account, eg peter@mcarewatch.com.au User/Carer can view Terms & Conditions or click that you agree to these terms.
- Page 17 Device Number called an IMEI. Press Add New Member Button. Carer Adds IMEI Number of Watch and Password. These details are provided by mCareWatch and will be sent to you in your Purchase and Confirmation Letter. Press the Save Button to enter Watch details.
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Page 18: Home Page
aCCess Carer’s Web portal cont Carers can select the Watch/device they have entered by selecting it via the drop down List of Devices. This will display either as the wearer’s name (provided during purchase of the Outright or Monthly Service or the IMEI number of the specific watch. -
Page 19: Watch Status
User inforMation cont User information Add Carer’s name and contact numbers for Family Speed dial (watch will automatically dial when wearer presses the bottom right button). Add Emergency Contact name and contacts for SOS calls Add Auto Call list WatCh statUs Watch status Click on Watch Status to view the last location of the watch reported, battery... - Page 20 settinGs cont settings - synchronisation Click on ‘Synchronisation’ tab to set how often the watch and web portal are updated. Recommend that synchronisation is set at Once/Hour. Note: On-demand Tracking/Location Finder and specific episodes like an SOS emergency is updated on Portal and Mobile Apps in real-time.
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Page 21: Locator
loCator locator Click on ‘Locator’ to view last reported location of the watch following SOS button activation by the wearer. traCKer Locator for specific time period Click on date range and time to view watch location over a specific date/ time range. -
Page 22: History & Reminder
historY & reMinders history - Call records Click on ‘Call Records’ tab to view call records activity (time/date) history - sos activated record Click on ‘SOS Activated Record’ tab to view location, time/date of SOS call records activity generated by the wearer Other Additional History Sub Headings are as follows:... -
Page 23: Geo-Fen
06 of this User Guide). help Toubleshooting and assistance for your SOS Mobile Watch can be found at www.mcarewatch.com.au or by calling 1300 188 557 Return policy and warranty Warranty information and the SOS Mobile Watch Return Policy can be found online at... - Page 24 | Tel 1300 188 557...
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