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TS2020 TERMINAL (FAMS)
Installation and Maintenance Guide
MAN053-12
September 2014
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Summary of Contents for feedback TS2020

  • Page 1 TS2020 TERMINAL (FAMS) Installation and Maintenance Guide MAN053-12 September 2014...
  • Page 2 MAN053 This document provides the relevant information for installing and maintaining a TS2020 terminal...
  • Page 3: Table Of Contents

    CONTENTS INTRODUCTION MOUNTING POSITIONING GENERAL INFORMATION IMPORTANT SAFETY INFORMATION POWER REQUIREMENT CONNECTING THE POWER CONNECTING THE TERMINAL TO THE NETWORK INTERFACES CONNECTING THE TERMINAL TO OTHER EQUIPMENT EXTERNAL READERS RELAY CONNECTION INPUT CONNECTIONS SERIAL EQUIPMENT COMMISSIONING THE TERMINAL TERMINAL STARTUP DISCOVERY DIAGNOSTICS OTHER DIAGNOSTICS...
  • Page 4: Introduction

    Drawing on our many years of experience, we have created a Terminal which is smart enough for any office and robust enough for a factory or hospital. The TS2020 Terminal range provides a solid foundation for accurate, reliable data cap- ture that is fundamental to any chosen system.
  • Page 5: Mounting

    Choose a location that allows room for normal use and access for maintenance. The TS2020 terminal is fixed to a vertical mounting surface through the three holes in the rear of the case using the screws supplied. The upper pair are keyhole type whilst the lower one is a standard screw hole.
  • Page 6: Positioning

    POSITIONING The TS2020 terminal should be mounted approx 1.17m from floor level. The exact posi- tion may well be determined by other factors (accessibility, lighting and reflection). 1.17m The fingerprint option is possibly the most critical of positioning. For correct reading of employees fingers, a terminal should not be too low or too high otherwise inconsistent reading is a possibility due to peoples different heights.
  • Page 7: General Information

    GENERAL INFORMATION Once removed from its packaging lay the TS2020 on a flat surface. Undo the two screws on the bottom of the terminal with a cross head screw driver to separate the front from the back. The front hinges outwards and is attached at the top edge. Carefully remove the front by pulling outwards from the bottom edge.
  • Page 8 GENERAL INFORMATION The TS2020 series internal circuit board is protected by a plastic cover. All connection points are left open for easy access and are clearly indicated. This should normally not need to be removed. However, housed beneath this are the UPS power supply (if fitted) and battery.
  • Page 9: Important Safety Information

    GENERAL INFORMATION IMPORTANT SAFETY INFORMATION This TS2020 terminal has been designed to meet international safety standards but, like any electrical equipment, care must be taken if safety is to be assured. read these safety instructions before installation and operation of the terminal. Retain this installation guide for future use.
  • Page 10: Connecting The Power

    CONNECTING THE POWER There are three power options for the TS2020 series dependent upon the model. A 12V external power supply, an internal mains power supply (with UPS option) or PoE. Power leads can be held in place with the clamp situated at the bottom of the case.
  • Page 11: Connecting The Terminal To The Network

    10BaseT uses UTP (Unshielded Twisted Pair) cabling and has a nominal maximum segment length of 100 metres. If the TS2020 is fitted with a PoE power supply, the net- work cable and connector must be compliant and the site network must provide a suitable power source.
  • Page 12: Interfaces

    INTERFACES If you have been supplied with a micro-SD card it can be used for uploading firmware updates and different applications to the terminal. However, the terminal can be powered up without the card as it holds a default configuration. PLEASE NOTE: If fitted, do NOT remove the microSD card during the power up sequence of the terminal.
  • Page 13: Connecting The Terminal To Other Equipment

    CONNECTING THE TERMINAL TO OTHER EQUIPMENT EXTERNAL READERS... The optional aux I/O module allows a compatible external reader to be connected. The terminal provides +5V or +12V to power the reader, refer to the individual reader manufacturers data for power requirements. To select the appropri- ate voltage, use LK1.
  • Page 14: Input Connections

    CONNECTING THE TERMINAL TO OTHER EQUIPMENT INPUT CONNECTIONS... The optional aux I/O module has opto-coupled inputs that use the power supply of the terminal and are rated 30V at 100mA. The external switch or device must be capable of sinking 5mA to operate the input. The diagram shows a digital input connected to IP1.
  • Page 15: Commissioning The Terminal

    ... It is possible to detect the terminal on the network if it has been as- signed an IP address using our TSDiscover.exe software utility available from the website at www.feedback-data.com. It will list all terminals found and give the IP address and MAC identity.
  • Page 16: Diagnostics

    COMMISSIONING THE TERMINAL DIAGNOSTICS After entering diagnostic mode on the terminal go to test 37. This is where IP parameters are setup. Enter test number 37 on the keypad and keep pressing ↵ ↵ ↵ ↵ (enter) until this stored IP Identity screen is displayed: Enter the required IP address (including the seperators) and press ↵...
  • Page 17: Other Diagnostics

    COMMISSIONING THE TERMINAL OTHER DIAGNOSTICS... The TS2020 terminal includes several set-up and test facilities that may be useful when commissioning the terminal. To use these facilities select the diagnostic mode as described previously, then select the required test number. MEDIA TEST ...
  • Page 18: Initialise Memory

    COMMISSIONING THE TERMINAL INITIALISE MEMORY ... This test clears the data and program memory of the ter- minal. However, it will not effect communication parameters such as the IP address and terminal identity. Enter test number 23 on the keypad and this is displayed: Press ↵...
  • Page 19: Care And Maintenance

    MEDIA PREPARATION... To ensure the best performance from the TS2020 termi- nal, it is essential to use only good quality media. In particular, check that cards and badges are flat, smooth and in good condition: Any damage to proximity cards can result in poor quality reading.
  • Page 20: Battery Care

    TS2020 terminals fitted with a UPS contain a separate high capacity battery pack located in a slot on the inside of the front case. This battery pack can be replaced by a trained service engineer.If it is necessary to remove the board, proceed as follows:...
  • Page 21: Fingerprint Reader

    FINGERPRINT READER FINGERPRINT READER ESSENTIALS... It is critical to the operation of the terminal that users are enrolled correctly onto the system. This is a simple task to carry out as long as some basic rules are adhered to in the process... The finger or fingers to be enrolled must be dry, clean and free of any dirt or dust.
  • Page 22: Fingerprint Maintenance

    FINGERPRINT READER FINGERPRINT MAINTENANCE The initial menu is under diagnostic test 41. Enroll User The Enrol User option is used to enrol a user so that their fingerprint is recognised. The operator/administrator must enter the desired identity for the user (5 digits from 00001 to 65534) and specify how many fingers should be associated with that identity.
  • Page 23 FINGERPRINT READER Delete User The Delete User option is used to delete a given user and their associated fingerprint(s). The operator/administrator is prompted to enter the identity of the user who should be deleted. Purge The Purge option deletes all users and their fingerprints from the terminal. Synchronise The Synchronise option sends a message to the fingerprint sharing server which requests that all details are re-sent.
  • Page 24: Default Configuration

    DEFAULT CONFIGURATION If the terminal is in its default state or is defaulted using diagnostic test 6, the firmware will revert to the following values. FAMS TERMINAL COMMUNICATIONS FORMAT TCP/IP 9600 baud No termination character VALIDATION TABLE SIZE 256 bytes MEDIA TYPE Barcode CODES ENABLED...
  • Page 25: Specification

    SPECIFICATION User interface 5.7" TFT display • Anti-glare Touch Panel • Wide-range loudspeaker • Proximity, Fingerprint, Magstripe or Barcode reader • Input/Output 10/100Base Ethernet • 1 x Relay Output (optional) • 2 x Digital Inputs (optional) • Power Internal Mains Supply •...
  • Page 26: Contact

    HEAD OFFICE: FEEDBACK DATA LIMITED Maple Barn Beeches Farm Road Uckfield, East Sussex TN22 5QD England Tel: +44 (0) 845 3379 155 e-mail: support@feedback-data.com www.feedback-data.com REPAIRS: FEEDBACK DATA LIMITED Repairs Dept. Unit 49, Vinehall Business Centre Vinehall Road, Robertsbridge East Sussex TN32 5JW...

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