Vidicode PTAM Manual

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VIDICODE Datacommunicatie BV

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Blauwroodlaan 140, 2718 SK Zoetermeer

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Tel. +31 79-3617181 Fax +31 79-3618092

vidicode@vidicode.nl

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VIDICODE Datacommunications

P.O. Box 3288

Wilmington, N.C. 28406

Tel. 910.452.5600 Fax 910.254.3525

sales@vidicode.com www.vidicode.com

PTAM

Manual

©Vidicode 2002

www.vidicode.nl

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Page 1 PTAM Manual ©Vidicode 2002 International VIDICODE Datacommunicatie BV Headquarters Blauwroodlaan 140, 2718 SK Zoetermeer The Netherlands Tel. +31 79-3617181 Fax +31 79-3618092 vidicode@vidicode.nl www.vidicode.nl VIDICODE Datacommunications P.O. Box 3288 Wilmington, N.C. 28406 Tel. 910.452.5600 Fax 910.254.3525 sales@vidicode.com www.vidicode.com...
Page 3: Table Of Contents
What's in the box............10 Connecting the PTAM ..........10 Operating the PTAM ..........11 General Configuration..........13 3.1.1 Set the Clock..............13 3.1.2 Protect the PTAM with a Password ........14 3.1.3 Remove Password protection .........14 3.1.4 Set the Language............15 3.1.5 Reset all values...............15 Using the PTAM............
Page 4 Domain name..............45 6.2.6 DNS server..............45 6.2.7 Monitor active..............46 Telephone and Recorder settings......47 Telephone settings............ 47 7.1.1 Put on hold ..............47 7.1.2 Flash time................48 7.1.3 Caller ID ................48 7.1.4 Hang-up detection............48 7.1.5 Rings to answer on ............49 PTAM Manual ©Vidicode 2002...
Page 5 7.2.10 Use foot switch.............55 Remote operation of the PTAM ........ 57 Enter the Remote Control menu ....... 57 Use the PTAM as a recorder ........59 PTAM as call recorder..........59 PTAM as microphone/memo recorder ...... 59 Acknowledgements..........61 10.1 Guarantee ..............
Page 7: Introduction
Through the network interface the PTAM can E-mail recorded messages to any local or external E-mail address. The PTAM has a standard E-mail address to mail , but the PTAM can also be programmed with different E-mail addresses for different extension numbers.
Page 8: Configuration
• Speaker function. 1.1 Configuration The PTAM can be set to different languages. The user of the PTAM can choose between: English, Spanish, Portuguese, Dutch, French, German and Italian. The compression c.q. recording quality can be set as well. A higher compression reflects a reduced audio quality.
Page 9: The Ptam
Speaker On/Off key answ. machine Message search function key memo recorder Microphone recordings search function key announcements Welcome messages key home / away Network settings menu key telephone book Disk info key configuration System settings menu key PTAM Manual ©Vidicode 2002...
Page 10: What's In The Box
Mounting the Headset Rest The headset rest has two square corners on one side. These should be pressed firmly into the L-shaped groove at the bottom of the PTAM, and then tightly screwed in with the two screws and rings supplied.
Page 11: Operating The Ptam
Phone socket at the back of the PTAM. By connecting the PTAM to the power supply it is turned on, the PTAM does not have an On/Off switch. Once the PTAM is turned on it has to be configured for operation.
Page 13: General Configuration
3 General Configuration The PTAM has some system settings that need to be made to ensure comfortable use. Enter the configurations by pressing the configuration function-key. The following will appear in the display. Configure NEXT TABLE STOP Entering the configuration menu •...
Page 14: Protect The Ptam With A Password
3.1.2 Protect the PTAM with a Password The PTAM can be protected with a password against unautherized use. When password protection has been enabled all actions that change the operation of the PTAM are blocked before the correct password has been entered.
Page 15: Set The Language
• Press CHANGE to enable the Reset all values operation. Reset all values: CHANGE STOP Reset all values enabled. • Press STOP to execute the Reset all values operation. Attention: Reset all values operation will disable the password protection. PTAM Manual ©Vidicode 2002...
Page 17: Using The Ptam
4 Using the PTAM In this chapter you will find information on how to use the PTAM as telephone and answering machine. Operation of the voice response system and the programming of the timetable are described in chapter § 5.9.
Page 18: Turn The Answering Machine On
The announcements menu • Press WELCOME to enter the welcome message menu. In the PTAM you can record 30 welcome messages that you can set as default welcome message. • Enter the number of the welcome message that you want to record.
Page 19: Selecting A Welcome Message
The display will show: Announcements WELCOME TEST STOP The announcements menu • Press WELCOME to enter the welcome message menu. In the PTAM you can record 30 welcome messages that you can set as default welcome message. PTAM Manual ©Vidicode 2002...
Page 20: Delete A Welcome Message
Enter the announcements menu again and press TEST to check the selected welcome message. If no prior voice response menu has been used the PTAM will default record a message after each welcome message. Once a voice response menu has been used the default recording of a message can be restored by deleting all selections for that specific welcome message.
Page 21: Listen To New Messages
In case no choice is made the messages are automatically stored after 60 seconds. The PTAM can assign a code to every message. This code may be used when searching for particular messages. The code is either the Caller ID or the selection made in a voice response menu.
Page 22: Listen To Stored Messages
• Press SEARCH to search for the recording of that day. To search for messages with a certain code: • Enter in the Date field. • Press CODE to search for a message with a specific code. The display will show: PTAM Manual ©Vidicode 2002...
Page 23: Telephone Book
315 (where he entered the number), namely 1 and 4.8 Telephone book The PTAM has a telephone book function. Read on to find out how to save a contact in the telephone book and how to dial from the telephone book. See §...
Page 24: Save A Number In The Telephone Book
A-Z) STOP The telephone book Now press the first character of the name you are looking for and the PTAM will open the telephone book with the nearest entry. Use the keys to scroll up and down the telephone book. If you...
Page 25: Coupling Extension Numbers To System Messages
Enter the extension number as the telephone number in the telephone book and enter the system message number as the belonging name. If a call that comes in to the PTAM through that extension number the PTAM will answer with the entered system message.
Page 27: Setting Up The Ptam
Spanish. The programming of a voice response menu is done by assigning response actions to the key input of the caller. The PTAM can be programmed to play any selected system message after the caller has pressed a specific number.
Page 28: The System Message Menu
Example of a simple voice response system Record a welcome message as described in § 4.3. For the example we record the following message: "This is the answering machine of Vidicode To continue in English press two To continue in Spanish press three"...
Page 29: More Voice Response Options
Follow instruction as descibed in § 4.4. 5.3 More voice response options Other then playing a new system message the PTAM can respond in a few different ways, for instance record a message. Enter one of the following choices behind the options of the caller.
Page 30: Example
Enter required responses Enter the number of a next system message e.g. 500. (This will cause • the PTAM to play that particular system message if the caller presses one) • Record the system message 500 with the text "Please record you message after the beep".
Page 31: Delete The Selected Response Options
Enter required responses • Enter the number 7 behind the equal sign of caller option 2. (This will cause the PTAM to ring for someone to answer if the caller presses 2) • Press SELECT multiple times until you arrive at: SM410 selection ?=▓...
Page 32: Extension System Messages
The default welcome message will start playing. You can now enter the menu choices on the PTAM pretending to be a caller. This way you can easily check if the voice response menu performs the way it was meant to.
Page 33: Suggestions
When the associated operation is executed the PTAM continues with the selected option behind the question mark. If the question mark doesn't have a selection the PTAM will continue with the # selection. This way you can thank the caller for his input or let him continue in the menu.
Page 34: Example Of A Weekly Timetable
Monday 00:00=▓ CLEAR BACK Entering the Timetable menu In the PTAM the days run from 00:00 hours to 00:00 hours. Programming begins and starts at these times for each separate day. • Enter a system message number. • Press to go to the next time to change the system message.
Page 35: Example Of A Timetable According To Date
Be sure to enter sequential times only. The clock works with a 24 hour clock. Impossible time will be discarded by the PTAM. • Press BACK followed by YES to save the entered timetable.
Page 37: The Network Configuration
6 The Network configuration The PTAM has mature Ethernet capabilities. When the network configurations have been made the PTAM can be approached over the network using the Archive software. Messages can be downloaded and listened to with this software. The network configuration is also necessary for the E-mail function to work.
Page 38: Ftp Active
• Press NEXT to save and move on to the next menu item. 6.1.3 FTP user The Ftp user is user name of the PTAM. It is used by the Archive software to log on to the PTAM. FTP user: 0000...
Page 39: Ftp Server Port
Ftp server port is the port number through which the Archive software can log on to the PTAM. The Ftp server port is default set to 21, as is the setting of the port number in the Archive software. If there is no direct reason to change the Ftp server port it is best left unchanged.
Page 40: Dhcp Server
6.1.7 IP address As part of the network the PTAM needs an IP address. In case a DHCP server is used (see previous item) the DHCP server will assign the PTAM an IP address. In case a DHCP server is not used a static IP address must be given to the PTAM.
Page 41: Ip Subnet Mask
6.1.8 IP subnet mask The IP subnet mask is used by the PTAM if access from outside the network is required. In this case the Gateway will need to be entered as well. In case the used SMTP server is not on the local network the IP mask and gateway need to be entered.
Page 42: Ip Name
• Press NEXT to save and move on to the next menu item. 6.1.10 IP name Aside from the IP address the PTAM can also be addressed by an IP name if this function is supported by your DNS server.
Page 43: Reply Address
• Press NEXT to save and move on to the next menu item. 6.2.3 SMTP server IP address The PTAM uses the IP address of the SMTP server to send E-mail. In case a local SMTP server is used the IP number can be entered directly. In case of...
Page 44: Smtp Server Port
6.2.4 SMTP server port SMTP-server port is the port number through which the PTAM connection is to be made with the SMTP server. The SMTP-server port of the PTAM is default set to 25. Do not change the SMTP-server port number when this value is not explicitly changed in the SMTP server.
Page 45: Domain Name
The domain name of the SMTP server is required as domain name in the PTAM. In case the SMTP server is on the network the network domain is required. In case the SMTP server is outside the network the domain name of the SMTP server is required.
Page 46: Monitor Active
6.2.7 Monitor active The monitor function allows you to listen in to the conversations that take place with the PTAM. This is done with the RTR Call Monitor software, which connects with the PTAM over the network. Monitor active: NEXT...
Page 47: Telephone And Recorder Settings
7 Telephone and Recorder settings In the paragraphs below you will find several settings that have to do with the telephone and recorder abilities of the PTAM. For day-to-day use the standard settings will suffice. 7.1 Telephone settings • Press the configuration function key to enter the settings.
Page 48: Flash Time
• Press NEXT to save and move on to the next menu item. 7.1.4 Hang-up detection The display will show: K-break detection: NEXT CHANGE BACK Set Hang-up detection • Press CHANGE enable or disable Hang-up detection. PTAM Manual ©Vidicode 2002...
Page 49: Rings To Answer On
Off. After picking up the phone the answering machine is automatically turned on. If you don't want the PTAM to answer the phone when the answering machine is off select Off. It might be sensible to set this option to 20 (the maximum).
Page 50: Ring Volume
• Press CHANGE to change the Ring frequency property. Ring frequency determines the pitch of the ring. Select a value between 400+50 and 3400+350. • Press NEXT to save and move on to the next menu item. PTAM Manual ©Vidicode 2002...
Page 51: Speaker After Answer
BACK Set the Speaker after answer • Press CHANGE enable or disable Speaker after answer. Turns the speaker on when the PTAM answers the phone. • Press BACK to save and exit the Telephone settings menu. • Press NEXT to continue with the Recorder settings menu.
Page 52: Maximum Message Time
Set the Silence threshold • Press CHANGE to change the Silence threshold. The Silence threshold determines the threshold below which the PTAM will assume the caller has disconnected if the audio level remains below the Silence threshold for a longer period then the Silence period.
Page 53: Silence Period
BACK Set the Silence period • Press CHANGE to change the Silence period. The Silence period is the period that the PTAM uses as reference to detect whether the caller has disconnected. Select a value between 0.1 and 25.5 seconds.
Page 54: Microphone Amplification
• Press NEXT to save and move on to the next menu item. The Recording quality has a direct effect on the E-mail function of the PTAM. The format of the mailed messages is determined by the Recording quality.
Page 55: Playback Volume
• Press NEXT to save and move on to the next menu item. In case the Start switch is enabled you will be prompted to set a Start period. The Startswitch is connected to the serial port of the PTAM. Please contact your supplier for details.
Page 56 The Footswitch is connected to the serial port of the PTAM. Please contact your supplier for details. The Foot switch and Start switch use the same connector at the back of the PTAM. Therefore these two properties cannot be used at the same time!
Page 57: Remote Operation Of The Ptam
8 Remote operation of the PTAM The PTAM can be operated remotely by entering a password. The password is the same password as is used for protection, see § 3.1.2. If Password protection is enabled the PTAM will standard move to the Remote control menu if 1 is pressed during the welcome message.
Page 59: Use The Ptam As A Recorder
9 Use the PTAM as a recorder The PTAM can also be used as call recorder or as memo recorder. It is possible to configure the PTAM to give the option to store or delete the recording when the recording has been stopped. You don't need to worry about enough space on your cassette, nor is there a risk of recording over a previous recording.
Page 61: Acknowledgements
PTAM. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions.
Page 63: Index
E-mail Listen to couple to system message Save system message Search extention Stored Microphone amplification Monitor flash key flash time foot switch Network gateway subnet mask function keys new messages PTAM Manual ©Vidicode 2002...
Page 64 Reply address Reset all values responses user name Ring Voice response selection sequence Serial connection server port settings welcome message General Delete Network Record Recorder Select Telephone welcome message menu Silence period wildcard SMTP server 43; 45 PTAM Manual ©Vidicode 2002...

Vidicode PTAM Manual

1 Introduction

2 The PTAM

3 General Configuration

4 Using the PTAM

5 Setting up the PTAM

6 The Network Configuration

7 Telephone and Recorder Settings

8 Remote Operation of the PTAM

9 Use the PTAM as a Recorder

10 Acknowledgements

11 Index

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