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Related Manuals for EastLink Telephone
Summary of Contents for EastLink Telephone
- Page 1 MARITIME EastLink Telephone Customer Guide eastlink.ca...
- Page 2 * EastLink Long Distance compares 3 competitive plans — Bell Aliant (plan varies by province) Bell Aliant NS “$27 flat rate plan”, Bell Aliant PEI “17¢ per minute plan”, Bell Aliant NB “17¢ per minute plan”, Sprint Canada Inc’s “Optimal North America” plan and PRIMUS Canada’s “Dime Time Max” plan. You pay the lowest of the three totals. The EastLink Long Distance Savings Plan excludes any special promotional offers.
- Page 3 But the best technology is only as good as the people behind it. The EastLink Customer Care team are there if and when you need them. We know how important your telephone is to you.
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Page 4: Table Of Contents
EastLink Customer Information .....14 2.0 Important Numbers ......3 1.0 General ........14 3.0 Directory And Operator Services ..3 2.0 EastLink Serving Area Maps ..14 3.1 Operator Assisted Calls ....3 3.0 Payment Options .......14 3.2 Directory Assistance .....4 4.0 Billing Policy ......15 3.3 Directory Listings......4 5.0 Security Deposit Policy ....15... -
Page 5: Repair Service
DOCTOR ...._____________ KIDS HELP LINE ..1-800-668-6868 3.0 DIRECTORY AND OPERATOR SERVICES EastLink operators are available to assist you 24 hours a day, 7 days a week for your long distance calling needs. 3.1 OPERATOR ASSISTED CALLS Press 0 0 if you require assistance in making a long distance call. -
Page 6: Directory Assistance
If you can’t choose just one, add any three features or if you would prefer to have all of the features all of the time, EastLink offers a full-service feature package at an affordable flat monthly rate. See section 5.0... -
Page 7: Long Distance
Answer the call for long distance savings, choice and convenience. Chose from one of our exclusive Long Distance Savings Plans for EastLink Telephone Subscribers: Best of 3 Plan - Every month, we compare three selected long distance plans from Bell Aliant, Sprint Canada Inc. and Primus and automatically bill you the lowest of the three. -
Page 8: Calling Features & Functions
5.0 CALLING fEATURES & fUNCTIONS EastLink offers a variety of features and functions that can be included in your monthly service package. The following outlines each of these features and how they are used. 5.1 CALL DISPLAY Know who’s calling before you answer! Call Display will show the name and phone number of the person calling you. -
Page 9: Visual Call Waiting
Visual Call Waiting works with Call Waiting and Call Display. This service displays the name and number of the incoming caller (if available) when you are on the phone. Users will need a telephone with a compatible display screen to use the service. -
Page 10: Select Ring
Note: Some phones ring normally. To cancel your * 8 6 Ring Again request, Press 5.9 CALL SCREEN Easily block unwanted calls. To screen a particular telephone number: Pick up the receiver and listen for the dial tone. Press * 6 0 ... -
Page 11: Call Answering
5.11 CALL ANSWERING Getting Started / Activation Once you have subscribed to the Call Answer Service, activate your voice Pressing * 9 9 mail by from your home phone. You will be prompted to set-up a password, record your name and a personal greeting. To create a new password or to change your current password: Press * 9 9 ... - Page 12 Enter your password. If you are calling from an EastLink Telephone area you can check your messages without having Long Distance charges. (see table) Dial the 3-digit exchange of the area you are calling from (see list below)
- Page 13 *EastLink Three Digit Exchanges Amherst Heatherton Prospect Antigonish Hopewell River Phillip Aylesford Hubbards Riverport Bedford Ketch Harbour St. Margaret’s Bay Bridgewater LaHave Sackville, NS Brookfield Liverpool Shubenacadie Charlottetown Lunenburg Springhill Chester Mahone Bay Stewiacke Collingwood Mill Village Summerside Debert Mount Uniacke...
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Page 14: Ring Control
Block your name and number from Call Display. Call Block is provided automatically and free of charge to EastLink Telephone customers. The service will allow you to block the display of your name and phone number on the display screen of the person you are calling. -
Page 15: Billing
6.0 YOUR EASTLINK TELEPHONE AND LONG DISTANCE BILL Your EastLink Telephone and Long Distance bill will clearly outline all charges made during the billing period including line charges, features, services and taxes. Your basic local service is billed one month in advance and also includes charges for directory assistance and operator assisted calls. -
Page 16: Appendix
The following information provides a summary of the basic rights and obligations of both EastLink (also referred to as “the Company”, “we” or “our”) and its Customers (also referred to as “you”/”your”) with respect to EastLink’s provision of residential local telephone service. -
Page 17: Billing Policy
Customer. 4.3 You must bring invoice inquiries and disputes to the attention of EastLink within sixty (60) days of the bill date; otherwise, you will be deemed to have accepted the bill as accurate in all respects. -
Page 18: Late Payment Charge
Customer-provided facilities; e) use or permit others to use any EastLink services so as to prevent fair and proportionate use by others; f) use or permit others to use any EastLink services for the purpose of making... - Page 19 Service charges will continue to accrue during any suspension of service. 9.5 Where you have paid in advance for service, EastLink will rebate the portion that was paid for service for the period after the termination date. Any such rebate will first be applied in payment of any amounts you owe to EastLink.
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Page 20: Eastlink's Right To Enter Premises
11.0 EASTLINK fACILITIES 11.1 EastLink will bear the expense of maintenance and repairs required due to normal wear and tear to its facilities, except that EastLink may charge for the additional expense incurred when you require maintenance and repair work to be performed outside of regularly scheduled working hours or relating to facilities not owned by EastLink. -
Page 21: Privacy Matters
Our customers’ right to privacy is an important issue. EastLink not only supports a policy that protects customer information, but also provides telephone services that help to balance the privacy interests of callers and the people they call. Part 14.0 of these Terms provides a brief overview of EastLink policies and procedures with respect to the confidentiality of customers’... -
Page 22: Confidentiality Of Customer Records
13.4 Non-Published Numbers Non-published numbers do not appear in the telephone directory and are not available from directory assistance operators. Non-published numbers are included in provincial emergency 9-1-1 databases. 13.5 Monitoring of Customer Service Calls In order to provide exceptional Customer service, we coach our customer service representatives on an ongoing basis. -
Page 23: Emergency 9-1-1 Service
(vi) Consent through other methods, as long as an objective documented record of Customer consent is created by the Customer or by an independent third party. 14.3 You may request, in writing, access to any personal information that EastLink holds with respect to you. We will provide the information requested if you have given the Company sufficient details of the information sought to allow us to comply with the request;... - Page 24 EastLink, on your premises, or (ii) the removal thereof, when such defacement or damage is not wholly caused by EastLink’s negligence; or i) EastLink’s failure, for any reason, to activate any service on the activation date requested. 17.3 UNDER NO CIRCUMSTANCES SHALL EASTLINK, ITS PARTNERS OR...
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Page 25: Customer's Liability
18.1 You agree to hold harmless and indemnify EastLink against all claims (including fees and expenses of counsel) resulting from: (a) Your use (or the use by others) of your EastLink service and/or your codes, facilities or equipment, where such use causes damage or harm to a third party or the property of a third party;... -
Page 26: Contacting Eastlink
Web: eastlink.ca Tel: 1-888-345-1111 or (902) 453-2800 (in the HRM) To write to us on billing or account issues: EastLink, Attn: Customer Care P.O. Box 8660, Stn “A” Halifax, Nova Scotia, B3K 5M3 Our goal is to satisfy our Customers and we welcome opportunities to improve our service. - Page 27 NOTES...
- Page 28 1. Approximate annual savings based on the individual cost of EastLink local Telephone with all Calling Features, High Speed Extreme 15 on one computer, Digital Cable with 3 extra outlets plus Rogers Wireless regular priced $25 Megatime Plan. Annual savings may vary by Cable system. Some conditions apply. 2. Download capacity can be affected by computer set-up, Internet traffic or other factors.
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