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Before contacting a service center
Appendix >
Situation
Suggested remedies
• Ensure that the HDMI cable is properly
The playback screen
does not appear
connected to the external monitor.
• Ensure that the memory card has recorded
on the connected
properly.
external device
• Ensure that the USB cable is connected
correctly.
• Ensure that the camera is switched on.
• Ensure that you are using a supported
Your computer does
not recognize your
operating system.
• Before connecting the camera to your
camera
computer, in Shooting or Playback mode, press
[m]
Storage. (p. 194)
Your computer
The file transfer may be interrupted by static
disconnects the
electricity. Disconnect the USB cable and connect
camera while
it again.
transferring files
• End i-Launcher or i-Launcher Web and restart
the program.
• Depending on your computer's specifications
and environment, the program may not launch
automatically. In this case, click Start
i-Launcher or
Programs
i-Launcher Web is not
i-Launcher Web
functioning properly
i-Launcher Web on your Windows computer.
(For Windows 8, open Start screen, and then
select All apps
or i-Launcher Web.) Or, click Applications
Samsung
Assistant on your Mac OS computer.
USB Connection
Mass
q
All
Samsung
i-Launcher or
Samsung i-Launcher or
Samsung i-Launcher
i-Launcher or i-Launcher
Situation
Suggested remedies
• The subject is not in focus. When the subject
is outside the AF area, focus on the subject by
moving it into the AF area and half-pressing
[Shutter].
Auto Focus does not
• The subject is too close. Step back from the
work
subject and shoot.
• The focus mode is set to MF. Switch the mode
to AF.
The AEL feature does
The AEL feature does not work in t, M, and s
modes. Select another mode to use this feature.
not work
• Ensure that the lens is properly mounted.
The lens does not
• Remove the lens from the camera and
work
remount it.
The external flash
Ensure that the external device is properly
mounted and turned on.
does not work
• Set the date and time again.
The date and time
• This screen appears when the camera's internal
settings screen
power source is completely discharged. Insert
appears when you
a fully charged battery, turn off the camera,
power on the camera
and then wait at least 72 hours for the internal
power source to recharge.
220
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