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iTegno 3800 User Manual

Gprs modem
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iTegno 3800 GPRS Modem

Hardware User Guide

(For firmware version AB_02_00_30N_DEF003)
Date
Document Version
Our Reference
:
11 April 2008
:
1.0
:
02000C12
Confidential

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Summary of Contents for iTegno 3800

  • Page 1: Hardware User Guide

    Confidential iTegno 3800 GPRS Modem Hardware User Guide (For firmware version AB_02_00_30N_DEF003) Date 11 April 2008 Document Version Our Reference 02000C12...

  • Page 2: Document Information

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential Document Information Revision Date Document History Associated Firmware Version 11 April 2008 Initial Release AB_02_00_30N_DEF003 All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document.
  • Page 3 3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential GENERAL NOTE The aim of this document is to support the application and engineering efforts of iWOW’s customers. This document is intended for testing, evaluation, integration, and information purposes.

  • Page 4: Table Of Contents

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential TABLE OF CONTENTS INTRODUCTION ......................1 Abbreviations ......................... 2 References..........................2 PACKAGING ........................3 Standard Package ......................... 3 HARDWARE INTERFACE ..................... 4 Overview ..........................4 Status Indicator ........................4 USB Communications and Power Supply ................
  • Page 5 3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential Cannot send SMS using AT+CMGS command ..............16 Cannot connect to GPRS ....................17 Which COM Port is my modem connected to? ..............17 SAFETY RECOMMENDATIONS ................. 18 General Safety ........................18 Vehicle Safety ........................

  • Page 6: Introduction

    SMS alert for remote machine monitoring, and SMS notification for sales representatives and field technicians. The iTegno 3800 can also be integrated with the SMS server for SMS applications like CRM and even e-commerce and transaction-based applications.

  • Page 7: Abbreviations

    38XX AT Commands Guide 02000C13 iTegno 38XX ATC Guide_v1.0 iTegno Mobile Office Suite User Guide (in Installation CD) All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document. It may not be edited, copied or circulated without prior written agreement by iWOW Connections Pte Ltd.

  • Page 8: Packaging

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 2 PACKAGING 2.1 Standard Package The standard package consists of:  iTegno 3800 GPRS Modem  USB Cable  Installation CD All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document.

  • Page 9: Hardware Interface

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 3 HARDWARE INTERFACE 3.1 Overview The general interfaces are shown in the figure below: SIM Cover Status Indicator SIM Tray USB Jack Modem Interface Overview 3.2 Status Indicator The status indicator indicates the operational status of the modem. The table below describes the modem’s operational status in various LED light status:...

  • Page 10: Usb Communications And Power Supply

    Inserting the SIM Card 3.5 Internal GSM Antenna The iTegno 3800 uses an embedded quad band antenna. All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document. It may not be edited, copied or circulated without prior written agreement by iWOW Connections Pte Ltd.

  • Page 11: Getting Started

    HyperTerminal. Communicating with iMOS Please refer to the iMOS User Guide on how to communicate with the iTegno 3800 modem using iTegno Mobile Office Suite (iMOS). All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document.

  • Page 12: Interfacing Modem With Hyperterminal Software

    To check on modem registration to the network. AT+CGMR To query for modem firmware version number. Please refer to the iTegno 38XX AT Commands Guide for communicating with the modem using AT Commands. 4.2 Interfacing Modem with HyperTerminal Software This section suggests examples for some basic functions using HyperTerminal: 1.
  • Page 13 Step 2 You will be prompted to enter a description for the new connection. Enter a name for the connection (e.g. “iTegno Modem”) and click [OK] to continue. Step 3 In the “Connect to” dialog box, select the PC COM port number, which is connected to the modem, and click [OK] to continue.
  • Page 14 3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential Step 5 The “Connected” text in HyperTerminal status bar indicates that the PC is ready to communicate with the modem. Perform a simple check on the connection between HyperTerminal and the modem: ...

  • Page 15: Sending Short Messages (Sms)

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 4.2.2 Sending Short Messages (SMS) Step 1 Set short message format as Text mode. AT+CMGF=1<Enter> Step 2 Check whether SMS center (SMSC) number is set to SIM card. AT+CSCA?<Enter>...

  • Page 16: Receiving Short Messages (Sms)

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 4.2.3 Receiving Short Messages (SMS) Step 1 Set short message format as Text mode. AT+CMGF=1<Enter> Step 2 Set modem to forward received SMS to HyperTerminal directly. AT+CNMI=2,2,0,0,0<Enter> Step 3 Save the current settings.

  • Page 17: Technical Specifications

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 5 TECHNICAL SPECIFICATIONS 5.1 General Features Feature Specification • Quad-band: GSM 850/ EGSM900/ DCS1800/ PCS1900 Standard • Compliant to ETSI GSM Phase 2+ • Asynchronous, transparent and non-transparent Data •...

  • Page 18: Electrical Characteristics

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 5.3 Electrical Characteristics Current Consumption Operating Mode Conditions Inom Imax Units Modem OFF/Backup DRX=6 (Ave) with SLEEP Modem IDLE mode enabled GPRS DATA EGSM – PCL 5 (Ave) (3Rx/2Tx) DCS/PCS –...

  • Page 19: Environmental Characteristics

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 5.5 Environmental Characteristics Feature Specifications Operating temperature range C to + 55 Storage temperature range C to +85 All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document.

  • Page 20: Troubleshooting

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 6 TROUBLESHOOTING This section suggests the possible solutions for common problems encountered when using the iTegno 3800 GPRS modem. 6.1 Is my modem powered up?  Check whether the LED on the modem is lighted up. If it is not lighted up, check whether the modem is properly connected to the PC via the USB cable.

  • Page 21: Cannot Enter At Commands Or No Communication Between Device And Modem

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 6.5 Cannot enter AT Commands or no communication between device and modem  Check whether the modem is powered up.  Check whether the SIM Lock is turned on.

  • Page 22: Cannot Connect To Gprs

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 6.7 Cannot connect to GPRS  Check whether the modem is powered up.  Check whether the SIM Lock is turned on.  Check whether the modem is registered to the network.

  • Page 23: Safety Recommendations

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 7 SAFETY RECOMMENDATIONS 7.1 General Safety It is very important to follow any regulations regarding the use of radio equipment especially due to the possibility of Radio Frequency (RF) interference.

  • Page 24: Vehicle Safety

     The use of third party equipment and/or accessories, not made or authorised by iWOW Connections Pte Ltd may invalidate the warranty of iTegno 3800 GPRS Modem. Do contact us in the unlikely event of a fault. All specifications are correct at the time of release. iWOW Connections owns the proprietary rights to the information contained herein this document.

  • Page 25: Contact Us / Support

    3800 GPRS Modem Hardware User Guide 02000C12 • v1.0 Confidential 8 Contact Us / Support For online support (FAQs and drivers download), please visit www.iTegno.com. technical support, please contact distributors/resellers email developers@iTegno.com. For general enquiries please contact us at:...

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