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REMOVING THE MODEM
Windows
1. Exit the Connection Manager software.
2. Remove the modem by pulling it straight out from the USB port.
Mac OS X
1. Exit the Connection Manager software.
2. If a microSD card is inserted in the modem, you must locate the modem in Finder,
select the drive, and click the Eject icon.
3. Remove the modem by pulling it straight out from the USB port.
TROUBLESHOOTING
For a more complete listing of errors and possible solutions, please see the User Guide
or Connection Manager online Help.
Problem/Error
The device has no power—
the
LED indicator is off.
No service is available—
the
LED indicator is off).
Solution
Ensure the following:
The device is properly inserted.
The computer is turned on and not in standby
mode (Windows) or Sleep mode (Mac).
Try the following:
Reorient your computer.
If you are inside a building or near a structure
that may be blocking the signal, change the
position or location of your computer.
Connect an external antenna.
Contact Telstra regarding the status of the
network or your account.
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