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Hart Systems EZCORP Reference Manual

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Copyright 2012 by Hart Systems, LLC
HAVE A QUESTION? CALL THE HART HELP DESK at 800-252-2818, or EMAIL US AT help@hartsystems.com
AUDITOR'S REFERENCE GUIDE
AUDITOR'S REFERENCE GUIDE
RECEIVE COMPONENTS/SUPPLIES
RECEIVE COMPONENTS/SUPPLIES
SET UP ACCESS POINTS
SET UP ACCESS POINTS
HART DEVICE
HART DEVICE
SET UP SCANNERS
SET UP SCANNERS
SCANNER FUNCTIONS
SCANNER FUNCTIONS
HOW TO ACCESS REPORTS
HOW TO ACCESS REPORTS
REPORT DESCRIPTIONS
REPORT DESCRIPTIONS
CLOSE THE INVENTORY
CLOSE THE INVENTORY
SHIP EQUIPMENT
SHIP EQUIPMENT
TIPS/TROUBLESHOOTING
TIPS/TROUBLESHOOTING
HART HELP DESK INFORMATION
HART HELP DESK INFORMATION
SYSTEM
SYSTEM
03
VERSION
317-01
HART ID =

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Summary of Contents for Hart Systems EZCORP

  • Page 1 CLOSE THE INVENTORY CLOSE THE INVENTORY SHIP EQUIPMENT SHIP EQUIPMENT TIPS/TROUBLESHOOTING TIPS/TROUBLESHOOTING HART HELP DESK INFORMATION HART HELP DESK INFORMATION Copyright 2012 by Hart Systems, LLC HAVE A QUESTION? CALL THE HART HELP DESK at 800-252-2818, or EMAIL US AT help@hartsystems.com...
  • Page 2 ♦ When opening the boxes, be careful. Try not to rip or damage the box. You will use the same boxes to return the components to Hart Systems. ♦ Inside one equipment box, you will find: Scanners ○...
  • Page 3 You will also receive the following: ♦ A Shipping Instructions envelope, containing labels and documents used to ship the box back to Hart Systems when the audit is complete. Hart Systems also provides the following to complete your audit/inventory: Auditor’s Reference Guide - this can be printed from the ♦...
  • Page 4 SET UP ACCESS POINT SET UP ACCESS POINT WiFi Connectivity Overview The Hart Systems NexGen Inventory System provides instant communications at the end of each item. The Internet reports are updated in real-time. Each location was provided two Access Points. One Access Point should provide sufficient coverage for Inventory.
  • Page 5 Do not attempt to use both Aircards in one or both of the ♦ Access Points. Power Switch Power Adapter Port USB Port Once the Access Point, has been connected to the power outlet and the USB Aircard has been connected, the Power Status, (green), USB Port 3 (blue or green) and Wireless indicator (green) should be lit (see below).

  • Page 6: Hart Device

    HART DEVICE IMPORTANT KEYS HART DEVICE IMPORTANT KEYS Auxiliary Auxiliary Scan Button Scan Button “ESC” “SCAN” Used to clear an Press to scan entire field. bar codes. “BKSP” Used to clear an “ENTER” entry, one position Used to accept all at a time.
  • Page 7 Pending Items Indicator P = Scanner contains items to be transmitted to Hart. Employee ID Store# Battery Signal Strength Strength Page - 6 HAVE A QUESTION? CALL THE HART HELP DESK at 800-252-2818, or EMAIL US AT help@hartsystems.com...
  • Page 8 SET UP SCANNERS SET UP SCANNERS ♦ Now that the access point is up and running, you can start registering the scanners. Set Up Scanners: 1. Scan the Hart Control ID bar code. 2. Key your Store Number and press ENT (Enter).

  • Page 9: Scanner Functions

    SCANNER FUNCTIONS SCANNER FUNCTIONS SET UP SCANNER Key the Employee ID and SET UP SCANNER press ENT (Enter). ENTER ITEM SCREEN ENTER ITEM SCREEN After entering the Employee ID, Confirm that the scanner is set for the correct STATUS, Loan or Floor. You must also set the scanner for the AREA of the store you are scanning: Sales Floor...
  • Page 10 SCANNER FUNCTIONS Continued SCANNER FUNCTIONS Continued SCAN ITEMS SCAN ITEMS 1. After scanning the item that is part of the audit, the following information for each item will be displayed: Category: Cost: Status: Manufacturer: Metal Weight: Gold Color: Gold Karat: Item Description: AUDIT ASSIGNENT ITEM#’s AUDIT ASSIGNENT ITEM#’s...
  • Page 11 1. You can only scan or key valid EZ Corp Item #s. 2. If the scanner makes a “special” sound, Follow the instructions on the scanner screen. 1. If an item is scanned more than once with the same scanner, the scanner will alert you and you must confirm that you wish to rescan the item.
  • Page 12 SCANNER FUNCTIONS Continued SCANNER FUNCTIONS Continued STATUS — FLOOR/LOAN STATUS — FLOOR/LOAN The scanner will also alert you if an item is scanned while the scanner is set to “Loan” status and the item should be put out for sale as inventory. The scanner will also alert you if the item is not for sale and should be taken off the sales floor.
  • Page 13 END AUDITOR SCANNING SESSION END AUDITOR SCANNING SESSION When an Auditor has completed their scanning assignments, they should log out and return the scanner to the Control Desk. At the Enter Item screen screen press on the TouchScreen the Logout button to log out, and the scanner will return to the Enter Employee ID screen.

  • Page 14: Report Descriptions

    HOW TO ACCESS REPORTS HOW TO ACCESS REPORTS ♦ Throughout your inventory, you can obtain detailed information by viewing various reports via the Hart web site. ACCESSING THE REPORTS ONLINE Log onto www.hartsystems.com. Click on the “Client Login” button , on the upper right side of the screen.
  • Page 15 REPORT DESCRIPTIONS Continued REPORT DESCRIPTIONS Continued DROP NOT PULLED REPORT ♦ This report displays the Item #, Scanner Status, Date/Time of scan, category, cost, current status, the MFG and the Item Description for all items that were scanned in the incorrect STATUS. ♦...
  • Page 16 REPORTS Overview & Missing Items REPORTS Overview & Missing Items Inventory Overview ♦ Drill down on any of the blue, bolded reports, or click on the All Reports Drop down menu to see a complete list of reports. ♦ The Inventory Overview will indicate the Audit File Status. If the file is avail- able, status will say “Available”.
  • Page 17 CLOSE THE INVENTORY CLOSE THE INVENTORY Once you have finished scanning all of the merchandise that is ♦ part of the audit and have sent all of your data to Hart, you can prepare to close the inventory. You should review reports via the Hart web site and reconcile your ♦...
  • Page 18 CLOSE THE INVENTORY Continued CLOSE THE INVENTORY Continued CLOSE THE INVENTORY ♦ 2. Follow the instructions and prompts that are displayed. A message will be displayed asking you to confirm ○ that your missing Item # list is correct. If you have confirmed, then click “Yes” and continue. ○...
  • Page 19 Refer to your shipping instructions for more information. ♦ NOTE: It is very important that the equipment is shipped back to Hart Systems, according to the agreed upon shipping schedule. If you have any questions regarding the shipping of the equipment, please contact the Hart Help Desk at (800) 252-2818 or (631) 439-8200.
  • Page 21 This form is the official documentation of this Hart Control audit. Make sure that it is completed with the most current information at the END of the audit. FORM Follow the instructions printed on the form. EXHIBIT A Copyright 2012, Hart Systems, LLC...
  • Page 23 The Help Desk will respond to your email within 10 minutes. AUXILIARY HELP DESK NUMBER If for any reason our primary Help Desk Number is not working, please use our Cellular Phone number to reach the Help Desk. This number is 516-639-3103. EXHIBIT B Copyright 2012, Hart Systems, LLC...

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