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Switch the mobile phone off when you are near gas or flammable
Safety and use ......................
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
We recommend that you read this chapter carefully before using
from any medical device such as a pacemaker, a hearing aid or insulin
your mobile phone. The manufacturer disclaims any liability for
pump. In particular when using the mobile phone you should hold it
damage, which may result as a consequence of improper use or use
against the ear on the opposite side to the device, if any.
contrary to the instructions contained herein.
Read and follow the directions from the manufacturer of your
•
TRAFFIC SAFETY:
implantable medical device. If you have any questions about using your
Given that studies show that using a mobile phone while driving a
mobile device with your implantable medical device, consult your
vehicle constitutes a real risk, even when the hands-free kit is used
healthcare provider.
(car kit, headset...), drivers are requested to refrain from using
To avoid hearing impairment, answer the call before holding your
their mobile phone when the vehicle is not parked. Check the laws
mobile phone to your ear. Also move the handset away from your ear
and regulations on the use of wireless mobile phones and their
while using the "hands-free" option because the amplified volume might
accessories in the areas where you drive. Always obey them. The use
cause hearing damage.
of these devices may be prohibited or restricted in certain areas.
It is recommended to have proper supervision while small children use
When driving, do not use your mobile phone and headphone to
your mobile phone.
listen to music or to the radio. Using a headphone can be dangerous
When replacing the cover please note that your mobile phone may
and forbidden in some areas.
contain substances that could create an allergic reaction.
When switched on, your mobile phone emits electromagnetic waves
Always handle your mobile phone with care and keep it in a clean and
that can interfere with the vehicle's electronic systems such as ABS
dust-free place.
anti-lock brakes or airbags. To ensure that there is no problem:
Do not allow your mobile phone to be exposed to adverse weather
- do not place your mobile phone on top of the dashboard or within
or environmental conditions (moisture, humidity, rain, infiltration of
an airbag deployment area,
liquids, dust, sea air, etc.). The manufacturer's recommended operating
- check with your car dealer or the car manufacturer to make sure
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
that the car's electronic devices are shielded from mobile phone
depends on device, materials and housing paint/texture).
RF energy.
Over 55°C (131°F) the legibility of the mobile phone's display may be
•
CONDITIONS OF USE:
impaired, though this is temporary and not serious.
You are advised to switch off the mobile phone from time to time to
Do not open or attempt to repair your mobile phone yourself.
optimize its performance.
Do not drop, throw or try to bend your mobile phone.
Remember to abide by local authority rules of mobile phone use
Do not use the mobile phone if the glass made screen, is damaged,
on aircrafts.
cracked or broken to avoid any injury.
Operational Warnings: Obey all posted signs when using mobile
Do not paint it.
devices in public areas.
Use only batteries, battery chargers, and accessories which are
Follow Instructions to Avoid Interference Problems: Turn off your
recommended by TCT Mobile Limited and its affiliates and are
mobile device in any location where posted notices instruct you to
compatible with your mobile phone model.TCT Mobile Limited and
do so. In an aircraft, turn off your mobile device whenever instructed
its affiliates disclaim any liability for damage caused by the use of other
to do so by airline staff. If your mobile device offers an airplane mode
chargers or batteries.
or similar feature, consult airline staff about using it in flight.
Your mobile phone should not be disposed of in a municipal waste.
Switch the mobile phone off when you are in health care facilities,
Please check local regulations for disposal of electronic products.
except in designated areas. As with many other types of equipment
Remember to make back-up copies or keep a written record of all
now in regular use, mobile phones can interfere with other electrical or
important information stored in your mobile phone.
electronic devices, or equipment using radio frequency.
17
General information .......
TCT Mobile (US), Inc.
Warranty ............................
•
Website: www.alcatelonetouch.com
•
Facebook: http://www.facebook.com/alcatelonetouchusa
TCT Mobile (US), Inc. warrants to the original retail purchaser of this wireless
•
Twitter: http://www.twitter.com/alcatel1touch
device that should this product or part thereof during normal consumer usage
•
Hot Line Number: In the United States, call 877-702-3444 for
and condition be proven to be defective in material or workmanship that
technical support.
results in product failure within the first twelve (12) months from the date of
On our Internet site, you will find our FAQ (Frequently Asked Questions)
purchase as shown on your original sales receipt from an authorized sales
section. You can also contact us by e-mail to ask any questions you
agent. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at
may have.
An electronic version of this user guide is available in English and other
the company's option without charge for parts or labor directly related to the
languages according to availability on our server: www.alcatelonetouch.
defect(s).
com
Batteries, power adapters, and other accessories sold as in box items are also
Your mobile phone is a transceiver that operates on GSM networks with
warranted against defects and workmanship that results in product failure
850 and 1900 MHz bands.
within the first six (6) months period from the date of purchase as shown on
Protection against theft
(1)
your original sales receipt. Such defect(s) will be repaired or replaced (with
Your mobile phone is identified by an IMEI (mobile phone serial
new or rebuilt parts) at the company's option without charge for parts or labor
number) shown on the packaging label and in the product's memory.
directly related to the defect(s).
We recommend that you note the number the first time you use
The limited warranty for your wireless device will be voided if any of the
your mobile phone by entering *#06# and keep it in a safe place.
following conditions occur:
It may be requested by the police or your operator if your mobile
•
Non-compliance with the instructions for use or installation, or with technical
phone is stolen.
and safety standards applicable in the geographical area where your phone is
Disclaimer
used;
There may be certain differences between the user manual description
•
Connection to any equipment not supplied or not recommended by TCT
and the mobile phone's operation, depending on the software release
Mobile (US), Inc.;
of your mobile phone or specific operator services.
•
Modification or repair performed by individuals not authorized by TCT Mobile
TCT Mobile shall not be held legally responsible for such differences,
(US), Inc. or its affiliates;
if any, nor for their potential consequences, which responsibility
•
Changes to the device operating system by the user or third party
shall be borne by the operator exclusively.
applications;
•
Acts of god such as inclement weather, lightning, power surges, fire, humidity,
infiltration of liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device's event labels or serial numbers
(IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
(1)
Contact your network operator to check service availability.
25
IP4572_ALCATEL 1011A_QG_Eng_USA_07_130626.indd 2
IP4572_ALCATEL 1011A_QG_Eng_USA_07_130626.indd 2
•
BATTERY AND ACCESSORIES:
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
Before removing the battery from your mobile phone, please make
blackouts may occur even if a person never had a previous seizure or
sure that the mobile phone is switched off.
blackout. If you have experienced seizures or blackouts, or if you have
Observe the following precautions for battery use:
a family history of such occurrences, please consult your doctor before
- Do not attempt to open the battery (due to the risk of toxic fumes
playing video games on your mobile phone or enabling a flashing-lights
and burns).
feature on your mobile phone. Parents should monitor their children's
- Do not puncture, disassemble or cause a short-circuit in a
use of video games or other features that incorporate flashing lights
battery,
on the mobile phones. All persons should discontinue use and consult
- Do not burn or dispose of a used battery in the garbage or store
a doctor if any of the following symptoms occur: convulsion, eye
it at temperatures above 60°C (140°F).
or muscle twitching, loss of awareness, involuntary movements, or
Batteries must be disposed of in accordance with locally applicable
disorientation. To limit the likelihood of such symptoms, please take
environmental regulations. Only use the battery for the purpose for
the following safety precautions:
which it was designed. Never use damaged batteries or those not
- Play at the farthest distance possible from the screen.
recommended by TCT Mobile Limited and/or its affiliates.
When you play games on your mobile phone, you may experience
This symbol on your mobile phone, the battery and
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
the accessories means that these products must be
taken to collection points at the end of their life:
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- Municipal waste disposal centers with specific
- If your hands, wrists, or arms become tired or sore while playing,
bins for these items of equipment
stop and rest for several hours before playing again.
- Collection bins at points of sale.
- If you continue to have sore hands, wrists, or arms during or after
They will then be recycled, preventing substances being disposed of in
playing, stop the game and see a doctor.
the environment, so that their components can be reused.
PROTECT YOUR HEARING
In European Union countries:
To prevent possible hearing damage, do not listen at high
These collection points are accessible free of charge. All products with
volume levels for long periods. Exercise caution when
this sign must be brought to these collection points.
holding your device near your ear while the loudspeaker is in use.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
•
PRIVACY:
Please note that you must respect the laws and regulations in force in
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds with
for them to be recycled.
your mobile phone. Pursuant to such laws and regulations, it may be
In the United States you may learn more about CTIA's Recycling
strictly forbidden to take photographs and/or to record the voices of
Program at www.recyclewirelessphones.com
other people or any of their personal attributes, and reproduce or
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY
distribute them, as this may be considered to be an invasion of
AN
INCORRECT
TYPE.
DISPOSE
privacy.
ACCORDING TO THE INSTRUCTIONS
It is the user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the improper
use of the mobile phone.
18
19
Troubleshooting ................
•
Defects in appearance, cosmetic, decorative or structural items such as framing
and non-operative parts;
•
Damage as result of physical abuse regardless of cause.
Before contacting the service center, you are advised to follow
There are no express warranties, whether written, oral or
the instructions below:
implied, other than this printed limited warranty or the mandatory
•
You are advised to fully charge (
warranty provided by your jurisdiction. In no event shall TCT
operation.
Mobile (US), Inc. or any of its affiliates be liable for incidental or
consequential damages of any nature whatsoever, including but not
•
Avoid storing large amounts of data in your phone as this may
limited to commercial loss, to the full extent those damages can
affect its performance.
be disclaimed by law. Some states do not allow the exclusion or
•
Use User Data Format and the ONE TOUCH Upgrade tool
limitation of incidental or consequential damages, or limitation of
to perform phone formatting or software upgrading, (to
the duration of implied warranties, so the preceding limitations or
perform User Data format, hold down # key while
exclusions may not apply to you.
simultaneously pressing the power on/off key under power off
How to obtain Support: Contact the customer care center by
mode). ALL User phone data: contacts, messages and files will
calling (877-702-3444) or going to (http://www.alcatelonetouch.
be lost permanently. It is strongly advised to fully backup the
com/usa/). We have placed many self-help tools that may help
phone data and profile before doing formatting and upgrading.
you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device
My phone cannot switch on
is no longer covered by this limited warranty due to time or
•
Check the battery contacts, remove and reinstall your battery,
condition, you may utilize our out of warranty repair options.
then turn your phone on
How to obtain Hardware Service within the terms of this warranty:
•
Check the battery power level, charge for at least 20 minutes
Create a user profile (alcatel.finetw.com) and then create an RMA
•
If it still does not work, please use User Data Format to reset
for the defective device. Ship the device with a copy of the original
the phone or ONE TOUCH Upgrade to upgrade software
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes accepted), wireless
My phone is frozen or has not responded for several
carrier's name, alternate daytime phone number, and email address
minutes
with a complete problem description. Only ship the device. Do
•
Restart your phone by pressing and holding the
not ship the SIM card, memory cards, or any other accessories
•
Remove the battery and re-insert it, then restart the phone
such as the power adapter. You must properly package and ship
•
If it still does not work, please use User Data Format to reset
the wireless device to the repair center. TCT Mobile (US), Inc.
the phone or ONE TOUCH Upgrade to upgrade software
is not responsible for devices that do not arrive at the service
center or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
26
27
•
CHARGERS
The highest SAR value for this model mobile phone when tested is
Home A.C./ Travel chargers will operate within the temperature range
1.36 W/Kg for use at the ear and 1.07 W/Kg for use close to the body.
of: 0°C (32°F) to 40°C (104°F).
While there may be differences between the SAR levels of various
The chargers designed for your mobile phone meet with the standard
cellphones and at various positions, they all meet the government
for safety of information technology equipment and office equipment
requirement for RF exposure.
use. Due to different applicable electrical specifications, a charger you
cellphone meets FCC RF exposure guidelines provided that it is
purchased in one jurisdiction may not work in another jurisdiction.
used with a non-metallic accessory which positions the mobile
They should be used for this purpose only.
phone at least 10 mm away from the body. Use of other accessories
Characteristics of power supply (depending on the country):
may not ensure compliance with FCC RF exposure guidelines.
Travel charger:
Input: 100-240 V, 50/60 Hz, 100/150 mA
Additional information on SAR can be found on the Cellular
Output: 5 V, 200/350 mA
Telecommunications & Internet Association (CTIA) Web site: http://
Battery:
Lithium 400/500 mAh
www.phonefacts.net
•
RADIO WAVES:
The World Health Organization (WHO) considers that present
THIS
MOBILE
PHONE
MEETS
THE
GOVERNMENT'S
scientific information does not indicate the need for any special
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
precautions for use of mobile phones. If individuals are concerned,
Your mobile phone is a radio transmitter and receiver. It is designed
they might choose to limit their own or their children's RF exposure
and manufactured not to exceed the emission limits for exposure to
by limiting the length of calls, or using "hands-free" devices to keep
radio-frequency (RF) energy. These limits are part of comprehensive
mobile phones away from the head and body. (fact sheet n°193).
guidelines and establish permitted levels of RF energy for the general
Additional WHO information about electromagnetic fields and public
population. The guidelines are based on standards that were developed
health are available on the following website: http://www.who.int/peh-
by independent scientific organizations through periodic and thorough
emf.
evaluation of scientific studies. These guidelines include a substantial
Note: This equipment has been tested and found to comply with the
safety margin designed to ensure the safety of all persons, regardless
limits for a Class B digital device pursuant to part 15 of the FCC
of age and health.
Rules. These limits are designed to provide reasonable protection
The exposure standard for mobile phones employs a unit of
against harmful interference in a residential installation. This equipment
measurement known as the Specific Absorption Rate, or SAR. The
generates, uses and can radiate radio frequency energy and, if not
SAR limit set by public authorities such as the Federal Communications
installed and used in accordance with the instructions, may cause
Commission of the US Government (FCC), or by Industry Canada, is
harmful interference to radio communications. However, there is no
1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are
guarantee that interference to radio or television reception, which can
conducted using standard operating positions with the mobile phone
be determined by turning the equipment off and on, the user is
transmitting at its highest certified power level in all tested frequency
encouraged to try to correct the interference by one or more of the
bands.
following measures:
Although the SAR is determined at the highest certified power level,
- Reorient or relocate the receiving antenna.
the actual SAR level of the mobile phone while operating can be well
- Increase the separation between the equipment and receiver.
below the maximum value. This is because the mobile phone is
- Connect the equipment into an outlet on a circuit different from
designed to operate at multiple power levels so as to use only the
that to which the receiver is connected.
OF
USED
BATTERIES
power required to reach the network. In general, the closer you are
- Consult the dealer or an experienced radio/ TV technician for help.
to a wireless base station antenna, the lower the power output of the
mobile phone. Before a mobile phone model is available for sale to the
public, compliance with national regulations and standards must be
shown.
20
21
My phone turns off by itself
Unable to make outgoing calls
•
Make sure power off key is not mis-contacted
•
Make sure you have dialed a valid number and press the
•
Check the battery charge level
key
•
If it still does not work, please use User Data Format to reset
•
For international calls, check the country and area codes
the phone or ONE TOUCH Upgrade to upgrade software
(1)
•
Make sure your phone is connected to a network, and the
) the battery for optimal
network is not overloaded or unavailable
My phone cannot charge properly
•
Check your subscription status with your operator (credit,
•
Make sure you are using an ALCATEL ONE TOUCH battery
SIM card valid, etc.)
and the charger from the box
•
Make sure you have not barred outgoing calls
•
Clean the battery contact if it's dirty.
•
Make sure that your phone is not in flight mode
•
Make sure your battery is inserted properly before plugging in
the charger.
Unable to receive incoming calls
•
Make sure that your battery is not completely discharged; if
•
Make sure your phone is switched on and connected to a
the battery power is empty for a long time, it may take around
network (check for overloaded or unavailable network)
20 minutes to display the battery charger indicator on the
•
Check your subscription status with your operator (credit,
screen
SIM card valid, etc.)
•
Make sure charging is carried out under normal conditions
•
Make sure you have not forwarded incoming calls
(0°C (32°F) to + 40°C (104°F))
•
Make sure that you have not barred certain calls
•
When abroad, check that the voltage input is compatible
•
Make sure that your phone is not in flight mode
My phone cannot connect to a network or "No service"
The caller's name/number does not appear when a call
is displayed
is received
•
Try connecting in another location
•
Check that you have subscribed to this service with your
(1)
•
Verify the network coverage with your operator
operator
•
Check with your operator that your SIM card is valid
•
Your caller has concealed his/her name or number
•
Try selecting the available network(s) manually
I cannot find my contacts
key
•
Try connecting at a later time if the network is overloaded
•
Make sure your SIM card is not broken
Invalid SIM card
•
Make sure your SIM card is inserted properly
•
Make sure the SIM card has been correctly inserted
•
Import all contacts stored in SIM card to phone
(1)
•
Make sure the chip on your SIM card is not damaged or
scratched
•
Make sure the service of your SIM card is available
28
29
LICENCES
Changes or modifications not expressly approved by the party
•
responsible for compliance could void the user's authority to operate
Obigo®
the equipment.
For the receiver devices associated with the operation of a licensed
For
body-worn operation,
the
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions
the mobile phone at least 10 mm away from the body.
FCC ID: RAD346
22
23
The sound quality of the calls is poor
The flickering
•
You can adjust the volume during a call by pressing the
key
screen
•
Check the network strength
•
•
Make sure that the receiver, connector or speaker on your
phone is clean
SIM card PIN locked
I am unable to use the features described in the manual
•
•
Check with your operator to make sure that your subscription
includes this service
I am unable to connect my phone to my computer
•
Make sure this feature does not require an ALCATEL ONE
•
TOUCH accessory
How to make your battery last longer
When I select a number from my contacts, the number
•
cannot be dialed
•
Make sure that you have correctly recorded the number in
•
your file
•
Make sure that you have inputted the country prefix when
calling a foreign country
•
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete
some files from your SIM card or save the files in the phone
contacts
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly
entered in "Messages\Voicemai"
•
Try later if the network is busy
(1)
30
31
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
24
icon is displayed on my standby
You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
Make sure that you're using the right cable from the box
Make sure you follow the complete charge time (minimum
3 hours)
After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
Switch on the backlight upon request
User Data Format ALL user phone data: Contacts, messages
and files will be lost permanently. Please store phone data in SIM card
before you want to format
32
2013-6-26 11:30:13
2013-6-26 11:30:13
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