ITP 122 Installation Manual

Troubleshooting
• Many issues can be resolved by resetting your equipment.
To do this: First, shut down your computer, ITP Adapter,
existing router (if you have one), and DSL/cable Modem.
Then, turn the devices back on one at a time. Turn them
on in this order: modem, existing router, ITP Adapter, and
computer.
• Make sure your phone is plugged into "Phone 1" on the ITP
Adapter.
• Are you able to access web pages? If not, the problem may be
with your internet connection. Check with your service pro-
vider to find out if there are connection issues in your area or
some other problem with your connection.
• Be sure your telephone, which is plugged into the ITP
Adapter, is disconnected from the wall telephone jacks (the
ones you use for traditional phone company service). ITP's
service won't work if the phone is still plugged in to a wall
jack.
• Redo the steps of this installation guide. Make sure to follow
the steps exactly. The order in which you connect and turn on
everything is very important.
If you have any questions or problems you can contact customer support
through the web-contact system or by calling the toll free number
(U.S.) 1 (888) 487-1110 or (Canada) 1 (888)548-8820
Installation Guide for VoIP 122 Adapter
Make sure you have everything
you need:
• DSL/cable modem or high
speed internet.
• 2 Ethernet cables (1 incl.)
• An analog telephone and
standard phone cable
• ITP Adapter
If you have a router installed go to Setup B
Setup A – No Router
1. Unplug the power from modem
Disconnect the modem's power cable from the electrical outlet.
Make sure there is NO USB Cable
Connected to your modem.
2. Connect modem to ITP Adapter
Connect the included ethernet cable to the Ethernet port on your
modem. Plug the other end into the Internet/WAN/Blue port on
the ITP Adapter.
3. Plug in the modem
Plug your modem's power adapter into an electrical outlet.
4. Plug in the ITP Adapter
Insert the power adapter into the power port on the ITP adapter.
Plug in the second ethernet cable from Ethernet/PC/Yellow on
the ITP adapter port in to the ethernet port on your computer.
Cisco SPA122
Personal
Analog
Computer
Phone
Power
Internet
DSL/Cable Modem