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Notebook Details

Fill in the details of your notebook for quick reference:
Model Description: RM Mobile One
Part Number (see rear of notebook): ___________________________
Serial Number (see rear of notebook): ___________________________
Customer Account Number (see despatch note): ___________________________
R M Support: 08-709-200-200
RM website: www.rm.com

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Summary of Contents for RM Mobile One

  • Page 1: Notebook Details

    Notebook Details Fill in the details of your notebook for quick reference: Model Description: RM Mobile One Part Number (see rear of notebook): ___________________________ Serial Number (see rear of notebook): ___________________________ Customer Account Number (see despatch note): ___________________________  R M Support: 08-709-200-200...
  • Page 2 RM Mobile One User Manual RM Mobile One User Manual Edition 1 All rights reserved. Although you may make copies of this manual for your own use, you may make no other form of copy of any part of it without our written permission.
  • Page 3: Table Of Contents

    Contents Introduction ......................5 Safety ....................6 Plugs and Sockets ................7 Cables ....................7 Fuses ....................7 Ventilation and Dust Protection ............7 Chapter 1 Getting Started .................9 Before you Start ................9 Disks and Manuals ................11 Getting Started ..................11 Security Considerations ..............11 Setting up the always on wireless .............11 Environment Considerations .............12 Chapter 2 System Description .................15 The Front of the Notebook ..............16...
  • Page 4 Chapter 4 Maintenance, Service and Troubleshooting ........27 Looking After Your Notebook ............28 General Maintenance ................28 Moving and Re-packing the Notebook ..........28 Servicing ...................29 Problem Solving ................30 Notebook ...................30 Peripherals ..................31 Software ....................32 Forgotten Passwords .................32 Hard Disk Problems ................33 Error Messages During Start-up ............34 Before you Ring for Help ..............36 Battery Care ..................37 Glossary ......................41...
  • Page 5: Introduction

    Introduction Welcome to the RM Mobile One User Manual. This manual provides you with most of the information you need to use your RM Mobile One notebook. This manual includes: – Familiarising yourself with your RM Mobile One – Upgrading your notebook by fitting extra options –...
  • Page 6: Safety

    This notebook is designed to meet EN60950, BS7002 and IEC950 safety standards, which apply to information technology equipment, including electrical business equipment. RM products comply fully with the European Electromagnetic Compatibility Directive (89/336/EEC) The relevant standards are EN50082-1 and EN55022 and these refer to: –...
  • Page 7: Plugs And Sockets

    Ventilation and Dust Protection Your RM Mobile One notebook has a cooling fan outlet on the base of the notebook. Always make sure that all the ventilation outlets are not obstructed, to prevent your notebook from overheating.
  • Page 8 Other Precautions The Mobile ONE notebook is designed to be operated at temperatures between 5°C and 35°C. It is recommended that the unit remain below 25°C for optimal operation. WARNING: Before adding or removing any adapter card or peripheral, be sure to turn the notebook off and disconnect it from the mains supply.
  • Page 9: Chapter 1 Getting Started

    The despatch note has your customer account number printed on it. You will need this number if you ever need to call RM. Make a note of the number on the inside front cover of this manual (or another suitable place).
  • Page 10: Disks And Manuals

    Apart from this user manual your notebook may be supplied with additional technical manuals for specific parts fitted into the notebook, e.g. System Board User’s Manual or Graphics card Manual. Note: Further information regarding the RM Mobile One PC and the components within can be found on-line at www.rm.com/support...
  • Page 11: Getting Started

    This feature is set to ‘setup’ as default with a password already installed. We advise you change the password from the default (usually RM) as soon as possible. Keep a note of the password in a safe place.
  • Page 12: Environment Considerations

    - but take care not to overload the circuit. The RM Mobile One also comes with an anti-trip cable. RM strongly advise that if the notebook is being used plugged in, then the anti-trip cable is also used.
  • Page 13 – Make sure that you have enough space for all your paperwork and manuals. A document holder may help to avoid awkward neck movements. – Adjust your chair and monitor so that you find the most comfortable position. – Check that there are no reflections from windows or bright lights; if this is unavoidable, adjust curtains and blinds or buy an anti-glare cover for your monitor.
  • Page 15: Chapter 2 System Description

    Chapter 2 System Description This chapter describes various aspects of your RM Mobile One notebook. It covers: – The exterior of the notebook – Using the hard disk and CD-ROM drives – Instant keys...
  • Page 16: The Front Of The Notebook

    – Mobile One Notebook – AC power adapter – Modem cable – Microsoft OS manual – RM system recovery discs 2.1 The Front of the RM Mobile One 1. Camera 2. Microphone 3. Display panel 4. Indicators (top) 5. Instant keys 6.
  • Page 17: The Side Of The Notebook

    2.2 Side of RM Mobile One Left side 1. Optical drive 2. Optical drive lock 3. Optical drive activity indicator 4. Optical drive electronic eject 5. Optical drive emergency eject Right side 1. Headphone jack (audio out) 2. Microphone jack (audio in) 3.
  • Page 18: General Summary

    Hard Disk Activity Indicator This illuminates when the notebook is accessing the hard disk. You should avoid moving the RM Mobile One when this indicator is lit as you may damage the hard disk. Multimedia Functions The RM Mobile One is equipped with several easily accessible multimedia functions.
  • Page 19: Special Keyboard Function

    2.4: Special Keyboard Functions The following defines the coloured hot keys found on the RM Mobile One. The hot keys can only be activated when the Fn (Function) key is held Fn+F1 = “Zz” Icon (F1): Places the RM Mobile One in suspend mode Fn+F2 = “Radio”...
  • Page 20: Status Indicators

    2.6 Status Indicators Capital Lock Indicator Indicates that capital lock [Caps Lock] is activated when lighted. Capital lock allows some of the key- board letters to type using capitalized letters (e.g. A, B, C). When the capital lock light is OFF, the typed letters will be in the lower case form (e.g.
  • Page 21: Optical Drive

    Optical Drive The RM Mobile One can be fitted with several optical devices including CD- ROM, CD Rewriter, DVD-ROM, DVD Rewriter and DVD/CD Rewriter combo drives.
  • Page 22 Do not use the emergency eject in place of the electronic eject. Note: Make sure not to stab the activity indicator located in the same area. RM Battery Management System The BatMon utility is a Windows XP system tray applet that monitors and predicts the remaining time available from the battery.
  • Page 23: Battery Monitor System

    – How to fit and remove optical drives. Selecting options A full list of the options that can be purchased from RM is given in the RM Systems price list. Before buying an upgrade from a manufacturer other than RM, we advise you to contact RM to ensure that the option you intend to buy is suitable for use with your notebook.
  • Page 24 Your notebook may use Dual In-line Memory Modules (DIMM) to provide random access memory (RAM). All RM Mobile One notebooks are supplied with a minimum 128MB of RAM. The system board in your notebook can be upgraded using the additional sockets available.
  • Page 25: Fitting A Dimm

    3.2: Fitting Hardware Options - Memory Fitting a DIMM These instructions refer to fitting a DIMM. N.B. The retention mechanism on the sockets may vary from those illustrated. 1. Remove the cover (see page 29). 2. Hold the DIMM at a 90° angle to the empty socket with the notches on the DIMM aligned with the notches on the empty socket.
  • Page 26: Drive Upgrades

    3.3: Fitting Hardware Options – Optical Drives Drive Upgrades Your RM Mobile One notebook can have a number of different drive upgrades. Your model may have a CDROM drive already fitted. Specific fitting instructions are provided with all drive upgrades.
  • Page 27: Chapter 4 Maintenance, Service And Troubleshooting

    – moving and re-packing the notebook – returning the notebook for service – Problem solving - if things go wrong and you cannot sort out the problem contact RM Customer Support. There is a current list of phone numbers in RM System Help.
  • Page 28: Looking After Your Notebook

    The RM Mobile One screen is made of toughened acrylic. Use special monitor wipes which are available from all notebook stores. Do not use glass cleaner on the screen. A cleaning kit for your RM Mobile One can be purchased from the Education Sales Desk on 0870 200 200.
  • Page 29: Servicing

    • the mains lead appears frayed or damaged • the notebook behaves abnormally If you need to return the notebook to RM, make a new backup of all the contents on the hard disk and keep these copies in a safe place. Do not overwrite any recent backups of the hard disk.
  • Page 30: Problem Solving

    4.4 Problem Solving Keep a note of what happens when you carry out the checks in this chapter. Notebook The blue power light does not come on when you switch on the notebook. – Is your notebook set up as shown on the Quick Start Guide? –...
  • Page 31: Peripherals

    Peripherals (Printers and other Input/Output devices) Equipment connected to your notebook does not work. – Do you have the correct cable? – Has the equipment been set up correctly according to the manufacturers setup guide? – Has the equipment been started up correctly? –...
  • Page 32: Software

    – Are you trying to save a file that is read only. See your operating system manual for further information. Forgotten Passwords If you forget your password, you will need to ring the RM helpline or return your notebook to RM to be reset. This reset is not covered by your warranty agreement.
  • Page 33: Hard Disk Problems

    – Is it possible to start up the system using a boot disk and then read the information on the hard disk? If so, see the problem explanation below. – If you cannot access any of the information on the hard disk, contact RM.
  • Page 34: Error Messages During Start-Up

    If the POST (Power On Self Tests) detect a fatal error during start-up (i.e. an error which will not allow the system to continue the start-up procedure), your notebook has developed a serious problem and you should contact RM for assistance. Fatal errors are usually communicated through a series of audible beeps.
  • Page 35 If this error message returns when you switch on again, you may have a hardware problem and should contact RM. C: Drive Error D: Drive Error The BIOS is not receiving a response from either hard disk drive C or D.
  • Page 36: Before You Ring For Help

    – Have you changed any settings in the Setup program? If possible, ring RM with your notebook in front of you so that you can try out any suggestions given to you. Please note: Drivers, manuals, some applications, Bios updates, Frequently Asked Questions (FAQ) and technical support is provided free of charge on our website at www.rm.com .
  • Page 37: Battery Care

    Chapter 5 Technical Information This chapter provides detailed information about your RM Mobile One notebook. Battery Care Here is a quick list of Do's and Don'ts for the care of your Li-On batteries. Do's When you receive a new NoteBook or Tablet PC, leave the battery to fully •...
  • Page 38 British Standards BSEN29241 (part 3) and BS7179 (part 4) for ease and comfort of use. Electro-Magnetic Compatibility (EMC) RM products comply fully with the Electromagnetic Compatibility Directive (89/336/EEC). The relevant standards are EN50082-1 and EN55022 and these require: – Protection from spurious mains power interference –...
  • Page 39 This information is stored in the battery backed CMOS memory. Your notebook has been set up by RM and is ready to use. Use the CMOS Setup program to change the system settings if: – you change the amount of memory in your notebook –...
  • Page 40 If you forget your password, you will need to ring the RM helpline, or return your notebook to RM to be reset. This reset is not covered by your warranty agreement.
  • Page 41: Glossary

    Glossary Below is a list of terms with notes on their meaning in the context of this manual. application A particular set of tasks, or a program designed to carry them out. backup Copy information for safekeeping, normally from one disk to another.
  • Page 42 CPU (Central The chip, which performs the central operations, needed Processing Unit) to carry out a program. data Information sent to or received from the notebook. device driver Software which controls a device such as a printer or a mouse. disk A medium on which programs and data can be magnetically encoded for storage and future use.
  • Page 43 KB; see RAM and ROM. mode The way or format in which something works; many RM notebooks can use IBM Mode or PC-186 Mode, and they all offer a variety of screen modes. monitor The component of a notebook system on which information is displayed;...
  • Page 44 The unique number assigned to a notebook (or a component); on RM notebooks, the serial number is on the rear of the notebook e.g. M012345678. server A notebook which controls the activities of a network.
  • Page 45 standalone A notebook used on its own rather than linked into a network. stop bit A serial communications parameter used to make sure that transmitting and receiving equipment are in step with one another. text editor A program which allows you to create and edit batch files and other text files.

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