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Quadrox GuardNVR Installation Manual

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Installation Manual
GuardNVR
Let's make things safer!

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Summary of Contents for Quadrox GuardNVR

  • Page 1 Installation Manual GuardNVR Let’s make things safer!

  • Page 2: Table Of Contents

    Adjusting screen resolution................................21 ................................22 UARD IN THE NETWORK 2.5.1 Network overview .................................... 22 2.5.2 Connecting GuardNVR to the local network ..........................23 2.5.3 Assigning IP address..................................23 2.5.4 Firewall configuration ..................................24 2.5.5 Connecting a client..................................26 2.5.5.1 Minimum client requirements ..............................
  • Page 3 F YOU NEED FURTHER ASSISTANCE 7.3.1 Before you call....................................73 7.3.2 Collecting the necessary information ............................. 73 7.3.3 How to contact Quadrox ................................. 74 7.3.4 How to allow remotely access to your GuardNVR by Quadrox support ..................74 APPENDICES......................................75 Version 4.3 Series...

  • Page 4: Introduction

    Network Video Recorder (NVR) or Digital Video Recorder (DVR): local digital recording, multiplexing and simultaneous transmission of the video via existing networks (TCP/IP). To a standard GuardNVR, up to 20 cameras can be permanently recorded while multiple operators at different locations on the network are accessing the GuardNVR network video server.

  • Page 5: Equipment Checklist

    In the way that, alarm recordings have a higher storage priority and will not be overwritten by non-alarm recordings. The GuardNVR is operational even when no live monitoring occurs. While the GuardNVR continuously records images from all the cameras, video is transmitted from the server to the client only when an Internet browser is connected to GuardNVR and someone is live-viewing images from one or more cameras.

  • Page 6: Getting Started

    It is also a good practice to place the GuardNVR in the middle of the cabinet to maximize air flow.

  • Page 7: Placement Conditions

    Position the GuardNVR and peripheral devices to provide comfort and safety. Set the GuardNVR on a flat surface at a comfortable height and distance. If the monitor is connected it should be no higher than eye level to avoid eyestrain.

  • Page 8: Guardnvr Iis Split

    GuardNVR Installation Manual 2.2 GuardNVR IIS Split As stated before, the GuardNVR application is a real web application which increases the flexibility and connectivity considerably. This web application is managed by IIS (Internet Information Services) which is installed on a computer of choice which can run IIS.
  • Page 9 GuardNVR Installation Manual Setup Type Selection Screen The following pictures give you an idea how it works: Centralized IIS Server on separate unit Version 4.3 Series...
  • Page 10 GuardNVR Installation Manual Centralized IIS Server on a Video Server Let us explain how this works in reality! If you have multiple Video Servers installed and have installed a centralized IIS server (On one of the Video Server or even on a separate PC), then you can connect to each Video Server by connecting first to the centralized Web Application by typing the IP of that unit.
  • Page 11 User Manual. Extended Logon Screen When you choose to install and manage the Web Application on your GuardNVR server or one of your GuardNVR servers, IIS has to be installed as stated before. If IIS is not yet installed, follow the steps below: 1.

  • Page 12: Installing Guardnvr

    Video Server with User Interface Server (default) – Both the video server and the web application will be installed on the unit. This is the default installation and recommended if you have only one GuardNVR system. Video Server without User Interface Server – Only the Video Server is installed.
  • Page 13 GuardNVR Installation Manual 6. Choose the destination where GuardNVR will be installed and click Next. If the folder not yet exists, it will ask to create it. Click Yes in order to create it. 7. Choose the destination for movie storage in the next window.
  • Page 14 1. TCP Port 80: httpa 2. TCP Port 1518: GuardNVR control connection 3. UDP Ports 4096 till 4223: GuardNVR video streaming 12. Enter your Activation Code that is generated based on the Authorization Code after initial installation and click Next.

  • Page 15: Trial Mode

    GuardNVR Installation Manual 2.3.1 Trial mode You are able to use GuardNVR in trial mode. To do so click Continue Trial during the launch of the GuardNVR web application in the Activation screen. Activation Screen Trial mode is valid during 30 days starting from the initial installation. After 30 days you won’t be able to use GuardNVR and need to activate the software.

  • Page 16: Starting Up For The First Time

    GuardNVR’s video server. If the video server is already started, double-clicking doesn’t change anything. Stop Video Server. By double-clicking this icon, the user can stop the GuardNVR’s video server. If the video server is already stopped, double-clicking doesn’t change anything.

  • Page 17: Logging On To Guardnvr Server

    GuardNVR software uses the Windows Authentication system. Since the Windows main administrator is an administrator of GuardNVR, you are able to log on under its credentials. If you’re logged on to Windows with an account that is also registered as user in GuardNVR, you will be logged on automatically when opening the web application.

  • Page 18: Through Guardnvr Web Application

    GuardNVR Installation Manual 2.4.4.1 Through GuardNVR Web Application Time synchronization allows you to synchronize time on all devices connected to your unit (e.g. cameras) and synchronize your server with a specific time server. This can be done by going to the Settings menu in the Video Manager Web Application and selecting the Time...

  • Page 19: Time Synchronization

    Enter the name or IP-address of a known time server into the 'Server' edit box. Note that when using a name in the IP-address settings of the GuardNVR server, a correct DNS IP-address should be supplied. Otherwise this name will never be resolved/found.
  • Page 20 GuardNVR Installation Manual Keyboard Settings Screen In the Text services and Input languages dialog, add the desired keyboard layout. After adding the new keyboard layout, delete the other keyboard layouts. Use the ‘Default Input Language’ combo box to select the keyboard layout you added.

  • Page 21: Adjusting Screen Resolution

    GuardNVR Installation Manual Click OK to save the ‘Regional and Language Options’ changes. 2.4.6 Adjusting screen resolution To adjust the screen resolution, follow the steps below: Click Start-> Settings-> Control panel-> Display. On the Settings tab, under Screen resolution, drag the slider, and then click Apply.

  • Page 22: Guardnvr In The Network

    To configure your network camera, please refer to the manufacturer’s manual supplied with the network camera. To add a network camera to GuardNVR (WebCCTV NVR in this scheme), refer to the Camera Wizard chapter in the User manual. Please note that a list of all supported cameras may be found in Appendix C.

  • Page 23: Connecting Guardnvr To The Local Network

    GuardNVR Installation Manual 2.5.2 Connecting GuardNVR to the local network When you start your GuardNVR system, your operating system detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start.

  • Page 24: Firewall Configuration

    Like all applications which communicate over networks, GuardNVR uses communication channels to pass data (commands, video, web-pages, etc …) back and forth. The network language that the GuardNVR uses is called TCP/IP. This is not a unique language but a Version 4.3 Series...
  • Page 25 This is called the GuardNVR control signal. 3. UDP Ports 4096 till 4223: By default the GuardNVR uses a range of UDP ports to transport video streams. These UDP ports are not listening all the time. The GuardNVR software enables them at random to enhance security.

  • Page 26: Connecting A Client

    These situations are explained in more detail in the section on how to connect your GuardNVR to the internet. If a user on a corporate network wants to connect to a GuardNVR on another network, a logical combination of these two situations can be applied.

  • Page 27: Client Configuration

    2.5.5.2 Client configuration Hardware video acceleration In order to enjoy all the features of GuardNVR, the hardware acceleration of your video card needs to be enabled. 1. Right click on the desktop and choose properties.
  • Page 28 2. Go to the Tools Menu. Choose Internet Options. 3. Go to the Security Tab. 4. Click the Sites button, deselect the https checkbox and add your GuardNVR to the trusted sites list. Click OK. 5. Click the Custom level button at the bottom.

  • Page 29: Connecting Guardnvr To The Internet

    8. Run ActiveX controls and plug-ins (enable) 9. Script ActiveX controls marked as safe (enable) Adding your GuardNVR to the trusted sites is required to guarantee that all necessary communication can be established with the GuardNVR server! Anti-virus and anti-spyware/malware software Make sure that your anti-virus and anti-spyware/malware software is set to...

  • Page 30: Router And Firewall

    GuardNVR. So the router needs to know the local IP address on the corporate network of the GuardNVR. Configurations for different brands and models of routers in the...

  • Page 31: Configuring Firewall

    2. TCP Port 1518: GuardNVR control connection 3. UDP Ports 4096 till 4223: GuardNVR video streaming In order for the GuardNVR to function correctly, the appropriate ports need to be opened for communication towards the GuardNVR. The following port needs to be opened for connections going outwards from the GuardNVR: 1.
  • Page 32 GuardNVR. The appropriate ports should thus be opened for outgoing data. Note that not all of the UDP ports are used all the time. However, since the GuardNVR software assigns them randomly, the exact ports cannot be known beforehand. The network administrator should open the full range of UDP ports.
  • Page 33 Situation 2 – A user on the Internet wants to access a GuardNVR on a corporate network The user is connected to the internet and wants to access a GuardNVR, which is located on a corporate LAN (Local Area Network). The main concern is: will the corporate firewall allow the incoming GuardNVR network traffic? The client computer makes the initial connection to the GuardNVR server.

  • Page 34: Testing Guardnvr

    Operating System. 3. When accessing the GuardNVR video server application from a client PC for the first time, Internet Explorer will ask you to install and run an ActiveX component (Video Client Component).

  • Page 35: Remote Client Test

    4. A welcome screen should now appear, and you will be prompted for a Login and Password. After filling in Logon and Password you should be logged on to the GuardNVR Web Application. ‘http://192.168.100.1/guardnvr’ is the factory default IP-address for the EU version of GuardNVR.

  • Page 36: Upgrading & Restoring Guardnvr

    It is advisable to save the settings after the configuration process on a save place or medium such as a blank CD/DVD. When performing an upgrade or a complete system restore, you can use this configuration file to restore the GuardNVR configuration quickly and easily. You can restore any version starting from version 4.0.4.0.

  • Page 37: Advanced Topics

    WESTERN DIGITAL: www.westerndigital.com 7. Close the top cover. 8. Turn on the power of the GuardNVR and make sure that the message that a new hard disk drive is detected appears. Normally you will be asked to save the new settings.

  • Page 38: Configuring Added Hard Disk

    Adding a hard disk to the Windows Operating System can be done in multiple ways. We will discuss the two most used scenarios when speaking about GuardNVR: Single Disk Extension: Two or more disks are merged to one disk for the Operating System.
  • Page 39 GuardNVR Installation Manual and the new disk Disk 1 which is Unallocated and still Unknown. In case the disk is not yet initialized (see screenshot), initialize the disk by clicking right on Disk 1 and selecting Initi. Computer Management Screen 5.

  • Page 40: Multiple Logical Disks

    GuardNVR Installation Manual 4.1.2.1 Multiple Logical Disks Before proceeding, make sure you followed all steps from chapter 4.1.2 Configuring added hard disk. Please follow now the steps below: 1. Right click on the unallocated section and select New Partition… 2. Follow the wizard and select Primary partition.
  • Page 41 GuardNVR Installation Manual 4. Select Perform a quick format and assign a Volume Label. Then click Finish. Your hard disk was added. If everything went fine, you will see a screen similar to the one below. To add this new volume in the WebCCTV application, check 3.3.4 Storage Manager in the User Manual.

  • Page 42: Single Disk Extension

    GuardNVR Installation Manual 4.1.2.2 Single Disk Extension Before proceeding, make sure you followed all steps from chapter 4.1.2 Configuring added hard disk. Please follow now the steps below: 1. Right-click Disk 0 and select ‘Convert to Dynamic Disk …’ from the popup menu.
  • Page 43 GuardNVR Installation Manual 3. In the Disks to Convert window, you see an overview of what has been selected. Click Convert to confirm. Choosing Disk to Convert Window Screen 4. In the Disk Management window, click Yes to confirm again.
  • Page 44 GuardNVR Installation Manual 7. After the WebCCTV has restarted, logon again as Administrator and open the Computer Management application again. Select Disk Management from the left pane. In the right pane, right click Storage (D:) and select ‘Extended Volume…’ on the popup menu.
  • Page 45 GuardNVR Installation Manual 9. In the Extended Volume Wizard, select Disk 1 in the Available listbox. Click Add >. Extend Volume Wizard Screen 10. In the Extended Volume Wizard, Disk 1 has moved to the Selected list box. Click Next > to continue.
  • Page 46 GuardNVR Installation Manual 12. Eventually the Computer Management windows should look like this picture. Note that the capacity of Storage (D:) is now the sum of a part of physical Disk 0 and the whole physical Disk 1. Computer Management Screen...

  • Page 47: Video Client Component (Activex)

    An ActiveX control can be integrated into various environments like a web page. When an ActiveX is integrated into a web page as in the GuardNVR web application, the first time a client machine accesses this web page with Internet Explorer the ActiveX needs to be downloaded and installed on the client machine.
  • Page 48 GuardNVR Installation Manual The installation of the Video Client Component is (semi) automated. When connecting the first time to GuardNVR, a special screen will be shown. Please follow the instructions: ActiveX Installation Screen If necessary, the installation manual and setup of the component can be found in the support section of www.webcctv.com.

  • Page 49: Changing Network Ports

    4.3.1 Changing GuardNVR video ports GuardNVR ships with the default UDP port range set to 4096 – 4223, which are used for video streaming. You may either decrease or increase this range, for that purpose you should change the amount of opened UDP port on your router, firewall and on GuardNVR itself. To change GuardNVR UDP ports go to Settings->Network Settings.

  • Page 50: Changing Remote Desktop Port

    4.3.3 Changing remote desktop port GuardNVR ships with the default remote port set to 3389 that should be forwarded in your router in order to be able to access the unit via remote desktop. If this port needs to be changed, follow the steps below.
  • Page 51 ActiveX controls (which are installed during the first switching to the camera in Live view) and not the GuardNVR ActiveX and is grabbed from the camera directly a new port for the camera ActiveX controls should be configured as follows: Assume that 192.168.1.1 is the camera internal ip-address;...

  • Page 52: Storage / Bandwidth Considerations

    GuardNVR Installation Manual 5 Storage / Bandwidth considerations Digital video that captures several days or weeks comprises a massive amount of data. If you want to store this data or stream the video over a network, there is a need to reduce the size, because storage devices (hard disks) and networks are limited in capacity.
  • Page 53 GuardNVR Installation Manual Example: 5 fps of full D1 PAL video: Bit rate = 768 x 576 pixels/frame x 5 frames/second x 24 bits/pixel = 53084160 bits/second = 50,6 Mbps To illustrate the amount of data that this figure represents, let’s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk.

  • Page 54: Factors That Influence Bit Rate And Video Quality

    GuardNVR Installation Manual 5.2 Factors that influence bit rate and video quality There are several factors that have an influence on the amount of data (bit rate), the quality of the video and the performance of the video recorder. The most important factors are explained in this section.

  • Page 55: Resolution

    Postage stamp format (192x122). This resolution is offered by some of Quadrox competitors. At this image size however, most of the information in the image is lost. At best, one would be able to count the number of people in the image, but there is no hope for e.g.

  • Page 56: Frame Rate

    Keep in mind that choosing a higher resolution also means putting a higher load on your GuardNVR and may reduce its performance. Bigger images need more internal resources like memory and processing time. 5.2.3 Frame rate When choosing a resolution, we reduce the amount of data by reducing the size of an image.

  • Page 57: Differential" Live Streaming

    This allows us to stream high quality video over a lower quality bandwidth. If you want to remotely access the GuardNVR video server over the Internet, it is highly recommended to use differential streaming. Another possibility is using Low Bandwidth streaming.

  • Page 58: Security Policy

    Secondly, the details of the security policy are outlined. To sum it up in a single sentence, the policy amounts to this: We will lock down GuardNVR as much as possible, leaving as few places as possible where an attack could occur, and securing the remaining places as much as possible.

  • Page 59: Security Policy

    GuardNVR Installation Manual 6.2 Security policy At the start of this section, let’s repeat the basic premise of the GuardNVR security policy: Lock down GuardNVR as much as possible, leaving as few places as possible where an attack could occur, and secure the remaining places as much as possible.
  • Page 60 Quadrox support people regarding passwords of customers. First of all, by default Quadrox does not know any passwords of machines in the field. Since we use the operating system for authentication, there is no way in which we can retrieve a password, for any reason.

  • Page 61: Windows Security Updates

    Quadrox is not responsible for keeping the installed GuardNVR software and Windows OS up to date. This is the responsibility of the installer. Quadrox is not responsible for problems that originate from not keeping the machine up to date (patches until the last release applied). If such a problem occurs (e.g.

  • Page 62: Connecting Guardnvr To The Internet

    6.2.3.4 Firewall A critical element in GuardNVR security is the firewall. A firewall is a piece of software that basically allows only a limited number of applications to use the network. GuardNVR may use Microsoft firewall, which is enabled by default in the Microsoft XP SP2 and Vista operating system.

  • Page 63: Allowing Only Known Clients

    The GuardNVR server is an unlikely point of attack, since it is not a wide spread application like a web server. This means that very few people would be interested in designing an attack on this software.

  • Page 64: Other Types Of Access

    Apart from the network, there are several other ways in which a malicious piece of software can end up on GuardNVR. These ways include all information carriers that can be connected to GuardNVR servers, like CDs, floppies and USB memory drives.

  • Page 65: Troubleshooting

    GuardNVR Installation Manual 7 Troubleshooting GuardNVR is a reliable system and is designed and tested for durability. However, problems may occur, following procedures in this chapter can help to determine the cause. You should become familiar with this chapter. Knowing what might go wrong can help prevent problems from occurring.

  • Page 66: Analyzing The Problem

    Do you hear any beeps? How many? Are they long or short? Are they high pitched or low? Is the GuardNVR making any unusual noises? Write down what you hear. Record your observations so you can describe them to your dealer.

  • Page 67: Solutions For Common Problems

    • Cable not connected or damaged Make sure that the power cable is firmly connected to the GuardNVR power supply and to a working power outlet. If the cable is frayed or damaged, replace it. If the cable connectors are dirty, wipe them with cotton or a clean cloth.
  • Page 68 • Cables not properly connected Make sure that the mouse or keyboard cable is firmly connected to the GuardNVR • Input device broken Check the mouse or keyboard on another PC b) The lights (LED) on the input device function, but there is no reaction on movement.

  • Page 69: Monitor Problems

    The monitor displays an Monitor cable not properly connected error (e.g. “No signal”) Make sure that the monitor cable is firmly connected to the GuardNVR and to the monitor • The monitor doesn’t Monitor cable not properly connected display correct colours...

  • Page 70: Remote Connection Problems

    GuardNVR You can test this by performing a ping test Check if the network cable of the GuardNVR is properly connected to the NVR and to the switch, hub or router Make sure the switch, hub or router is turned on...

  • Page 71: Camera Problems

    Close the browser and try again • GuardNVR server malfunctions Restart the server with the icons on the GuardNVR desktop If the problem persists, reboot the GuardNVR If the problem persists, contact Quadrox support Version 4.3 Series...
  • Page 72 GuardNVR Installation Manual • A black image is shown DirectX not installed or outdated Check by Start > Run, type “dxdiag”. The DirectX version should be at least 9.0c Download and install the latest DirectX version from http://microsoft.com/directx • Video drivers of the client computer are outdated...

  • Page 73: If You Need Further Assistance

    GuardNVR Installation Manual 7.3 If you need further assistance If you require any additional help using your GuardNVR or if you are having problems operating the GuardNVR, you may need to contact Quadrox for additional technical assistance. 7.3.1 Before you call Some problems you experience may be related to software other than GuardNVR or the operating system.

  • Page 74: How To Contact Quadrox

    Generate System report. Save the file and send it to support. 7.3.3 How to contact Quadrox If you are still unable to solve the problems and suspect that it is related to the GuardNVR products, contact Quadrox as described in the Appendix B Contact Us. USA: support@quadrox.be...

  • Page 75: Appendices

    GuardNVR Installation Manual 8 Appendices Version 4.3 Series...
  • Page 76 Opening the UDP port range 4096 ~ 4223 Opening the TCP port 3389 (and 5500) for outgoing (optional) Forwarding all of the above ports to the internal IP address of the GuardNVR Above are the default ports. Note that these ports change when the default ports are changed in the GuardNVR settings Checking the Internet connection.

  • Page 77: Technical Support

    Technical support Quadrox is committed to providing you with the best overall product experience. This includes intuitive technical products and flexible options to fit your support needs. Our products are designed with superior quality and ease of use in mind, but we understand that issues do arise from time to time that need the backing of our support resources.
  • Page 78 GuardNVR Installation Manual Appendix C Version 4.3 Series...
  • Page 79 GuardNVR Installation Manual Version 4.3 Series...
  • Page 80 GuardNVR Installation Manual Version 4.3 Series...
  • Page 81 GuardNVR Installation Manual Version 4.3 Series...

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