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Multitone CS100 User Manual

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  • Page 2 Tel: 01506 418198 Fax: 01506 411711 Multiton Elektronik GmbH Rossstrasse 11 40476 Dusseldorf GERMANY PO Box 320760 vertrieb@www.multiton.de Multiton Comm.Syst. pty Ltd Level 5 43-51 Queen Street Melbourne Victoria 3000 AUSTRALIA CS100 User Guide - 9261-6888 - Issue 1.3 Page 1...

  • Page 3: Table Of Contents

    CS100 System Overview Section ......4 CS100 System Overview ....... 6 CS100 System Specifications .
  • Page 4 Technical Specifications Section ......57 CS100 System features for all 8 DECT lines ....57 IWU Setup for CCFP Administration Program .

  • Page 5: Cs100 System Overview Section

    CS100 System Overview CS100 System Overview CS100 System Specifications Handset Options Repeaters / Extended Range Page 4...
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  • Page 7: Cs100 System Overview

    This will improve productivity, morale, and customer satisfaction. The CS100 is an OEM branded product that can be used with Multitone CH70 DECT Handsets. It can also be used with Multitone’s messaging products P318 &...

  • Page 8: Cs100 System Specifications

    LED lights to indicate operations status The CS100 is a single cell DECT System that allows up to 8 wireless handsets to be connected, covering an area of up to 300 metres from where it is placed. It is an adjunct to a PABX for 8 A/B connections and a RS232 computer programming interface.

  • Page 9: Handset Options

    Note: the handset used in this example is the Multitone CH70. Other DECT handsets are compatible with the CS100 System, although operating instructions may vary. Multitone cannot give support for 3rd party handsets - for more information see chapter 6.

  • Page 10: Repeaters / Extended Range

    (Figure 1). The CS100 system can support up to 6 Repeaters, up to 3 of which can be ‘daisy chained’ to form a long coverage area – ideal for large warehouses (Figure 2).

  • Page 11: Equipment Setup And Configuration Section

    Equipment Installation Equipment Setup and Configuration System Components Guidelines for Installation Preparation & Installation of the CS100 Base Station Wiring up the CS100 Master Base Station Powering up and Testing Page 10...
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  • Page 13: System Components

    1 x PSU - 3 metre cable 1 x Technical user guide (this guide) 2 x screws and rawl plugs The PC Programming cables for the CS100 Base Station and Repeaters are sold separately. A choice of 2 programming cables are available...

  • Page 14: Guidelines For Installation Of The Cs100 Base Station

    2.2 Guidelines for Installation of the CS100 Base Station When deciding the location of the CS100 Base Station, consider what area of your office or work place you need the most coverage. This should also take into account the number of people who will be using a handset within a given area.

  • Page 15: Preparation For Installation

    2.3 Preparing for Installation Before you begin to install and configure your new CS100 system it is recommended that you take note of the following points to ensure a smooth installation. About DECT DECT is a low power radio standard for telecommunications. Transmission from the base unit can achieve a coverage radius of 300m in clear space.
  • Page 16 Choose a location that is free of any obstructions (such as racking or filing cabinets). Although a high location is good it may be necessary in the future to connect a PC to the CS100 for administration or maintenance.
  • Page 17 Charging your handset battery packs When supplied, your DECT handset battery pack will contain only a low residual charge. To ensure reliable operation, ensure you fully charge the battery packs. For the initial charge, allow up to 14 hours to ensure the battery is fully charged.

  • Page 18: Wiring Up The Cs100 Master Base Station

    2.4 Wiring up the CS100 Base Station To wire up the CS100 Base Station, remove the front facia by gently releasing the 4 clips on the rear of the unit. At the top of the circuit board, there is a screw keeping the board in place – remove this screw to release the board from the case.
  • Page 19 The connectors are laid out as follows: The connector for the 9V dc is a 6/6 modular plug, whilst the connector for the RS232 is an 8/8 modular plug. The other connectors are fast connectors. Release of the internal spring can be achieved by either pushing a 0,5 mm or similar small probe into hole 1 or 2 while pushing the stripped wire into hole 3.
  • Page 20 2.5 Powering Up and Testing CS100 LED Display When the CS100 Base Station is receiving a supply of power, the LED display will give you basic information as to its status. Green Normal operation Fault Flashing red Subscription mode Testing Base Station / Repeater Signal Coverage...
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  • Page 22: Master Handset Configuration Section

    Master Handset Master Handset Configuration Configuring the Master Handset Registering the Master Handset Allocating the Master Extension number Registering additional handsets via the Master Handset Deleting previously Registered Handsets Page 21...

  • Page 23: Master Handset Configuration

    Software can be downloaded from www.multitone.com The Master Handset When the CS100 system powers up, it will automatically go into registration mode for a period of 15 minutes. During this time, you can register your ‘Master’ handset, which will be used for the following administrative...

  • Page 24: Registering The Master Handset

    3.2 Registering the Master Handset Before you begin, make a note of the CS100 identification number, located on the back of the unit (ARI number). During the registration process, the 1st handset you turn on automatically becomes the Master handset, and is configured to channel 00.

  • Page 25: Allocating The Master Handset Extension Number

    OK key. 7. The handset will now ask for an extension number – simply enter the existing extension number for the extension connected to the first port of the CS100. 8. Press the OK key. To complete this process, the Master handset will need to be turned off and then back on again.

  • Page 26: Registering Additional Handsets Via The Master Handset

    Once the Master handset is configured, it can be used to register additional handsets to the CS100 System unit. If you want to register an additional handset, the Master handset must “allow” you to do so. Follow these steps to register additional handsets: 1.

  • Page 27: Deleting Previously Registered Handsets

    3.5 Deleting previously registered handsets To delete a previously registered handset from the CS100 system, follow these steps: 1. Press the Menu key. 2. Press the Right Arrow key to select ‘EXT. Service’ and press OK. 3. Press the Left Arrow key until ‘Delete_user_info’ is highlighted and press OK 4.

  • Page 28: Pc Software Configuration Section

    PC Configuration PC Software Configuration Installing the CCFP Administration Software Configuring the CCFP Software for the first time Phone Book Editing Phone Book Registration Screen CCFP Setup MSF Status Status Message Level File Menu Options Menu Debug Impedance Setup Page 27...

  • Page 29: Installing The Ccfp Administration Software

    You can use the CCFP Software to input user information, and for configuring the CS100 to match the parameters of your connected PABX. It also contains diagnostic utilities to help with fault finding and troubleshooting.
  • Page 30 Back button to make any to your desktop changes The software is now available from the Start menu at: Start Program CCFP Administration Version X.X CCFP Administration Note: The latest version of the software is available from the Multitone web site. Page 29...

  • Page 31: Configuring The Ccfp Software For The First Time

    4.2 Configuring CCFP for the first time When you first load the CCFP Administration software on your computer, it will automatically attempt to configure the connection settings to the CS100 Base station. The following screen will appear as this happens: By default the program looks for a connection on COM1 via a Direct Connection.

  • Page 32: Phone Book

    The Phone Book also controls the dial-up connection to the CS100 Base Station. Once connected, the CCFP Administration Program will work the same as it would via a Connection Status Direct Connection.

  • Page 33: Editing Phone Book

    Editing the Phone Book Within the CCFP administration program, there is an option under ‘Options / Phone Book’ for editing the Phonebook in the External Services in the handset. From the CCFP main screen select ‘options’ and ‘phonebook’ To add a new entry press the ‘New Entry’ button, or choose the empty line at the bottom of the list.

  • Page 34: Msf (Message Service Function)

    MSF (Message Service Function) The Message Service Function (MSF) screen is used to send text messages from the PC to handsets. Messages can be sent to a single user, or in larger configurations to a group of users. You can also set the MSF “Alert Type” to alter the way your phone will notify you of a call so that it is easily distinguishable from other calls.

  • Page 35: Msf Status

    MSF Status The MSF Status screen displays information on text messages that are in transit, and that have been received during the current session. The top half of the window lists messages that have been read by the user, whilst the bottom half displays messages pending.

  • Page 36: Registration Screen

    Registration Screen The Registration screen is used to input configuration details of the handset and the user. The first handset you register – even if it isn’t channel 00 - will become the Master handset, giving it local administrative functionality. As well as registering users and handsets, you can also move or delete users.

  • Page 37: Handset Registration

    Handset Registration To register the handsets on to the CS100 , registration must be ‘allowed’. 1. Select options-preferences 2. Select ‘allow subscription’ and ‘ok’ then ‘close’ Handsets may now be registered. 1. Menu. 2. Left arrow twice 3. Menu Login - OK 4.

  • Page 38: Ccfp Setup

    The CCFP Setup screen is used for configuring IWU parameters to match the parameters of the connected PABX. CCFP Setup should only be reconfigured by users who have attended a Multitone CS100 Administration training course. Please contact your distributor for details. Page 37...

  • Page 39: Status Message Level

    Message Level to 0). The Status Message screen provides an overview of the activities that are currently being performed by the CS100 System. Using the ‘Seek’ function, you can search for specific types of events. When the CCFP Administration Program is closed the status level is set to Level 0 automatically.

  • Page 40: File Menu

    Menu: File Open: A previously saved configuration can be restored onto the CS100 System Save / Save As: Existing User and IWU configurations can be saved and backed Exit: Exits the program Note: Opening a new file – even if it is the same file as is already loaded onto the system –...

  • Page 41: Technical Appendix Debug

    Number of calls per handset Debug: The Debug screen gives an overview of the type of handsets connected to the CS100 System. The type of handset is displayed as a Part Number. View PP PCS Load Menu in PP The Debug screen lists the following...

  • Page 42: Impedance Setup

    Technical Appendix Impedance Setup The line impedance to the PABX is adjusted using the Impedance Setup option. The default line impedance settings is Complex (Low). Click to view current status Additional setting – Real (High 600ohm) Each channel can be adjusted separately Page 41...

  • Page 43: Repeater And Handset Programming

    $ Volume adjustment for PPI Handset - DO NOT USE. $ Start up text - used to enter start up text on CH70 Handsets. $ Repeater - used to program repeaters on CS600 and CS100. $ Communications - used to set the com port for programming.

  • Page 44: Instructions For Installation And Configuration

    WRFP onto the wall holder. If you need to remove the repeater, please separate it from the wall holder with a gentle push of a screwdriver. For further information and technical support please contact Multitone Electronics website www.multitone.com Page 43...

  • Page 45: Determining Location Of Repeaters

    Programming the CS100 Repeater We recommend you use the following instructions for programming the repeater. Identify the preferred location for the repeater by measuring the received signal strength walking away from the base station using the feature code*99981*. The display will show RPN:xx which is the base station,Q52:64 which is the radio data and RSSI:xx which is the signal strength.

  • Page 46: Setting Up Repeaters

    For the moment, it is recommended that you skip this section until the Master Handset has been registered. You can then use that handset to test the coverage and range of the CS100 Base Station, and use the results to determine where your Repeaters should be located.
  • Page 47 Repeater is by using the signal coverage test. Once the CS100 Base Station is operational, and the handsets have been registered, use the signal coverage test to find where your weak areas are.

  • Page 48: Kirktool Software Installation

    The software is supplied when you purchase an additional Repeater, and is called Kirktool. This can be downloaded from the Multitone website.This software is frequently updated and may not be the same as shown in this guide. The latest Version of this software is rev4.5 To install Kirktool, follow these steps, insert the Disk and double click the icon labelled ‘setup.exe’.

  • Page 49: Communicating With The Kirktool Software

    5. Verify your installation settings, 6. Installation is now complete – and click Next to begin copying click Finish files Communicating with the Kirktool Software Before you begin, ensure the Repeater is connected to the computer, and that the power is connected. When the Kirktool software has been installed to the computer, you can load it from your Start menu by clicking: Start...
  • Page 50 By default, the Repeater will not be detected by the Kirktool software, indicated by ‘Nothing Connected’ in the Status Message box. To allow the software to detect the Repeater, you need to set the communication method in the ‘Communication’ tab at the top. Select the COM port you have attached the Repeater to (Usually COM1 or COM2) and then click ‘Set Comport’.

  • Page 51: Registering A Repeater

    5.6 Registering a Repeater Select the Repeater tab to the left of Communications, and click the ‘Residential Base’ button to switch to CS100 mode. The following screen will be displayed: Read from Repeater Reads the current configuration settings directly from the Repeater...
  • Page 52 Repeater number This is the number to assign to the repeater. The assigned number of the repeater must be between 02 and 07 Example: CS100 Base Station 0000(46423641) Base to synchronise on Repeater Number When the Base station number, Synchronisation numbers and Repeater number are entered “Write to repeater”.

  • Page 53: Establishing Repeater Jumps

    5.7 Establishing Repeater jumps If you have a particularly large area you need to cover that extends beyond the range of the CS100 System AND 1 Repeater, you can create a signal ‘Chain’ by adding an extra repeater. For example: An extended ‘Repeater Chain’...

  • Page 54: Frequently Asked Questions

    This will happen when the handset detects another DECT system within its transmission range which is in subscription mode. Subscription will only be allowed to the CS100 system whose ID number is on the base of the unit. This does not breach any safety or security issues.
  • Page 55 Each handset uses 1 channel when making a call – either internally or externally. When 6 handsets are engaged in a call, the system sends out a busy signal. On the Multitone CH70 handset this is indicated by a flashing antenna icon, displayed in the bottom left of the screen.

  • Page 56: Cs100 Messaging

    Any PC with user rights can send messages to a single DECT handset or team of users, Access Integrator-K has two serial ports, one for connection to a Multitone CS100 or CS600 (Kirk system 1500 or 500) and a second serial port for TAP, MEP or ESPA input.
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  • Page 58: Technical Specifications Section

    8.0 Technical Specifications 8.1 CS100 System features for all 8 DECT lines DTMF transmit: All 16 (0-9, A, B, C, D, *, #) Duration 80, 90, 100 ms DTMF receive: All 16 (0-9, A, B, C, D, *, #) 1.5% + 5Hz Dynamic –4 - -28dB...

  • Page 59: Iwu Setup For Ccfp Administration Program

    8.2 IWU Setup for CCFP Administration Program Recall mode Dial mode Loop Break DTMF Pulse Recall timing DTMF timing active = pause Loop Break: 70ms 70ms 150ms 100ms 80ms 200ms 290ms 90ms 250ms 630ms 100ms 2500ms Pulse timing 10Hz Dial tone detect pause Make / break: 40ms / 60ms 1 sec...

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