SCE&G EnergyWise Troubleshooting Manual

Wi-Fi Troubleshooting Guide
The EnergyHubHome Home Base should be connected to the Internet over your Wi-Fi network at all times. This document will assist you with
some common issues encountered with wireless networks. It will also show you how to confirm that your Home Base is properly connected to
your Wi-Fi network. A glossary of relevant terms is included at the end.
Connecting the EnergyHub Home Base to your Wireless Network
To successfully connect your EnergyHub Home Base to your Wireless Network, you will need the following pieces of information:
• The SSID of your wireless network
• The wireless security password needed to connect to your network
The EnergyHub Home Base will display the SSID (name) of any wireless network that is within its range. Listed under the SSIDs is the description
of the security of that particular network. It will be one of the following. All these security modes are supported:
• Open
• WEP
• WPA
• WPA2
Press "Wi-Fi" and select the appropriate SSID for your home to connect to. Once you have selected your SSID, it will ask for your network
password. If entered correctly, the EnergyHub Home Base will display a message showing it has successfully connected to the wireless network.
To ensure that the wireless security password is entered correctly, be sure to check the box next to "Show Password" so that the entry is visible
to you. Confirm that the correct password is being entered.
For WEP Security Passphrases
If the security type is WEP, your password may consist of a word with letters that are not available on the EnergyHub Home Base on-screen
keyboard. Your password may be what is called their "passphrase", which needs to be converted to its hexadecimal equivalent. Using a web
www.wepkey.com
browser, go to
the time, the correct key to connect to your network is the 64-bit key #1.
If password is provided by ISP (Internet Service Provider)
If you do not know your wireless password, you may take a look at your wireless router or the residential gateway itself. Record the make and
model (including any revision numbers) as you will need this information later.
Often times, the wireless gateways supplied by Internet Service Providers (ISP) print the default WEP key right on the device itself so be sure to
look for any decals on the bottom or sides of your router. Enter that information as a possible network password to connect your Wi-Fi to your
EnergyHub Home Base.
1.
and type in the passphrase and press "Generate Keys." This will provide you both 64 and 128-bit keys. Most of
EnergyWise
Be at sceg.com