You must be connected to the Internet to check for updates. Use the following steps to check
for system updates on your tablet:
On the Home screen, touch the All apps
In the System section, touch About tablet
Touch System updates
Touch Check now
Install any available system updates.
If the app is now responding, you are done. If the app is still not responding, continue to the
next troubleshooting step.
Step 3: Check for an updated version of the app
Use the following steps to check in the Google Play Store for an updated version of the
unresponsive app:
On the Home screen, touch the All apps
In the Installed apps list, look for the unresponsive app under the Manual updates or
Updates heading.
Touch the app from the list to open the app page.
Touch Update
If the app is now responding, you are done. If the app is still not responding, continue to the
next troubleshooting step.
Step 4: Force stop the app
Use the following steps to manually stop the unresponsive app from running:
On the Home screen, touch the All apps
In the Device section, touch Apps.
In the Running apps list, locate the unresponsive app. Touch the app to view the App
info page.
Touch Force stop
If the app is now responding, you are done. If the app is still not responding, continue to the
next troubleshooting step.
Step 5: Clear the app's cache
Use the following steps to clear the unresponsive app's cache:
On the Home screen, touch the All apps
icon.
In the Device section, touch Apps.
icon, and then touch the Settings
icon, and then touch the Settings
icon, and then touch the Settings
icon, and then touch the Settings
26
icon.
icon.
icon.