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APPENDIX
TROUBLESHOOTING
Troubleshooting
Error
System is not receiving
power or is not powering up
Micro SD card is not
detected by the system
There is no picture on
selected channels/camera
picture is not being
displayed
Camera is not focusing
Minimum System Requirements
CPU: AMD Athlon 64 X2 Dual-Core 4000+ or better / Intel Core 2 Duo Processor 2.4 GHZ or better
OS: Windows XP / Windows 7, Windows 8.0
RAM: 2.5GB RAM or Higher
Video: ATI X1800 or better / Nvidia 7800 or better / Intel 4100or better / 256MB minimum video RAM
Router: Must support 802.11n, Range of 2.4-5.0GHz / wireless transfer rate of 300Mbps or higher
Internet Connection is Required to view Remotely ISP bandwidth of at least 8mb download / upload speed required
Possible Cause
Cable from power adapter is loose or is unplugged
Cables are connected, but system is not receiving
sufficient power
Micro SD card is loose or not properly connected
Camera is not connected to network
Camera only has a manual focus
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected to the
back of the unit
• Confirm that the system is powered on (LED indicators on the
front should be ON)
• If the unit is connected through a power bar or surge protector,
try bypassing the bar and connecting the power directly to the
wall outlet
• Confirm that there is power at the outlet
• Connect the power cable to another outlet
• Test the outlet with another plugged device
• Remove the Micro SD card and reinsert firmly
• Install Micro SD card
• Try moving the camera to another network or use another cable
• Rotate focusing ring to adjust focus
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