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Linear Security RA-2400 Reference Manual

Remote access software program
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RA-2400
REMOTE ACCESS
SOFTWARE PROGRAM
REFERENCE GUIDE
Reference Manual for Programming the
PERS-2400 Personal Emergency Reporting System
WRITER'S NOTE:
This publication could contain technical inaccuracies or typographical
errors. Changes are periodically made to the information herein; these
changes will be incorporated in new editions of the publication. Linear
may make improvements and/or changes in the product(s) and/or
software described in this publication at any time.
MS-DOS®, Windows , WindowsNT , Windows95 , Windows98 ,
WindowsME , WindowsXP , and Windows2000 are registered
trademarks of Microsoft Corporation.
Pentium® is a registered trademark of Intel Corporation.
IBM® is a registered trademark of International Business Machines
Corporation.
FOR TECHNICAL ASSISTANCE CALL:
Linear Technical Services: 1-800-421-1587

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  • Page 1 This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Linear may make improvements and/or changes in the product(s) and/or software described in this publication at any time.

  • Page 2: Table Of Contents

    SENDING AND RECEIVING DATA ....36 CLOSING RA-2400 ......38...

  • Page 3: Software Description

    Console alarm, audio, and sensors; communicator telephone numbers, call routing, formats, reporting codes and account numbers. The RA-2400 software has a large help file that can be accessed at any time by selecting “Contents” from the “Help” menu or by pressing the F1 key.

  • Page 4: System Requirements

    SYSTEM REQUIREMENTS Minimum System Requirements: IBM compatible 486 personal computer with 8 Mb RAM Windows 95/98/NT/ME/XP/2000 operating systems VGA monitor Name brand modem that is capable of 300 baud (BELL 103 compatible) Hard disk drive with 10 Mb available space for the software plus 18K available space for each Account Profile file.

  • Page 5: Programming Outline

    PROGRAMMING OUTLINE Use the following programming outline to guide you through the steps required to set up the RA-2400 software and program a PERS-2400 Console. Many of the programming options available in the RA-2400 program can be left in their default settings, and do not need to be changed for most installations.

  • Page 6: Program Installation

    PROGRAM INSTALLATION The RA-2400 Remote Access Program is supplied on a CD-rom. The installation program will create a directory on your hard disk drive. Be sure that you have at least 10 megabytes free on the hard disk for the program and any Account Profile files that you create.

  • Page 7: Testing The Modem

    TESTING THE MODEM Before you run the Remote Access Program, be sure that the computer is running correctly and that the modem is installed and working properly. To Test the Modem: Windows Control Panel can be used to test the modem and determine what COM port it is connected to.

  • Page 8: Overview

    ACCOUNT PROFILE WINDOW OVERVIEW ....10 NOTE: Experienced computer or PC users should find that entering data and navigating around the RA-2400 program dialog boxes is similar to most other Windows programs. New users, or users unfamiliar with running Windows applications, should refer to the Windows help file for details on using Windows.

  • Page 9: Starting The Program

    USER RESPONSE: Select PERS-2400A V2.0 Press OK. The RA-2400 program window will appear with a starter template called PERS-2400A V2.0-1 showing in the workspace. This file can be stored later, under any name, using SAVE AS... in the FILE menu (see...

  • Page 10: Menu Bar

    OPEN Loads a saved Account Profile into the RA-2400 workspace. Multiple Account Profiles can be open at the same time in the RA-2400 workspace. They can be arranged in the workspace using the Window menu on the menu bar, or by dragging them around manually.
  • Page 11 Console’s activity timer on or off. OPTIONS CHANGE PASSWORD Opens the Change Password window. Used for changing or removing the password required to enter the RA-2400 program. THIS IS NOT THE REMOTE ACCESS PASSWORD USED TO CONNECT TO THE PERS-2400 CONSOLE. WINDOW CASCADE Arranges all open Account Profile windows layered across the workspace.

  • Page 12: Account Profile Window Overview

    ACCOUNT PROFILE WINDOW OVERVIEW MENU TREE EDIT AREA PURPOSE: To enter data and make changes to an Account Profile and customize it for a specific installation. MENU TREE Used for selecting the various data entry fields in the Account Profile. Clicking on the plus (+) symbols expands the branches of the menu tree.

  • Page 13: Communications Setup

    COMMUNICATIONS SETUP COM PORT ....... . 12 SPEAKER ....... . 12 CONNECTION OPTIONS .

  • Page 14: Com Port

    Select CARRIER to hear the modem connect and have the speaker silenced when the RA-2400 is connected to the PERS-2400 Console. Select ON to hear the modem connect and hear the RA-2400 communicate with the PERS-2400 Console (for testing only).

  • Page 15: Connection Options

    CONNECTION OPTIONS PURPOSE: To choose how the modem will connect to the PERS-2400 Console. Remote Dialing dials a telephone number with the method chosen (tone or pulse) to connect with the Console over a standard telephone line. Local Cable Connection does not dial a telephone number, but communicates with the Console wired directly to the modem.

  • Page 16: Modem Initialization String

    (a “string” is a series of characters that are commands for the modem). Modem’s use initialization strings to setup their speed, data type, and other options. The RA-2400 sends the initialization string to the modem before using the modem to connect to the PERS-2400.

  • Page 17: Creating A Custom Account Profile

    A custom Account Profile is created by editing the PERS-2400 Account Profile template included with the RA-2400 software. The customized profile should then be saved with a unique name for the account and then sent to the PERS-2400 Console.

  • Page 18: New Window

    NEW WINDOW PURPOSE: To select an Account Profile template for the type of unit being programmed. USER RESPONSE: Click on NEW icon on toolbar or select NEW from the FILE menu. Select PERS-2400A V2.0 Click OK. The new Account Profile will appear as a starter template called PERS-2400A V2.0-1 (or -2, -3, etc.) in the workspace.

  • Page 19: Customer Information

    CUSTOMER INFORMATION PURPOSE: For entering customer information specific to the installation for the Account Profile. USER RESPONSE: CUSTOMER NOTE: All fields are optional and do not have to be filled in. This information is not sent to the Console. Enter a Customer ID for the installation. Enter the customers name in the NAME field.

  • Page 20: Console Alarms

    CONSOLE ALARMS PURPOSE: For setting the way the emergency and fire sirens work. Also sets the activity timer period and the option for vocal annunciation of low batteries and sensor status. USER RESPONSE: ALARMS Select SILENT to disable the Emergency siren or select SIREN FOR SET TIME for a timed siren after activation.

  • Page 21: Console Audio

    CONSOLE AUDIO PURPOSE: To select how the Voice Board operates. NOTE: The Model VB-4 Voice Board must be installed to use these options. Audio modes for monitoring with the Console’s built-in microphone and communicating through the speaker to the customer are selectable. The human voice prompts from the Voice Board are selectable.

  • Page 22: Sensors

    SENSORS SENSOR TYPE PURPOSE: To display and edit sensors installed in the Console’s memory. Up to 16 sensors may be installed, each with its own type, restore and supervision options. The status of the sensor selected is also displayed. NOTE: To display and edit sensors installed in the Console, the sensor data must first be received from the Console (see Section 5.4).
  • Page 23 SENSORS (CONTINUED) SENSOR OPTIONS SENSOR STATUS SUPERVISED DELAYED ALARM SETTING This box should be checked for all sensors that ✦ Click on the sensor in the menu tree to send periodic status reports. DXT sensors do not view it. send periodic status reports. REMOVE THE ✦...

  • Page 24: Communicator Main

    Select TONE or PULSE dialing for the Console. REMOTE ACCESS PASSWORD Enter a six-digit password. This is the password required to connect to the Console with the RA-2400 program. The default password is “987654". DO NOT FORGET THIS PASSWORD, LOCAL OR REMOTE PROGRAMMING ACCESS TO THE PERS-2400 IS IMPOSSIBLE WITHOUT IT.

  • Page 25: Communicator Routing And Numbers

    COMMUNICATOR ROUTING AND NUMBERS PURPOSE: For configuring the Console’s communicator account number, trouble report routing, and telephone numbers. USER RESPONSE: ACCOUNT NUMBERS Enter a four digit account number for the communicator format used. TROUBLE REPORT ROUTING Select TROUBLE REPORTS TO PRIMARY AND SECONDARY to have trouble reports routed to the primary number for five attempts, then to the secondary number for five attempts before re-trying.

  • Page 26: Communicator Enabled Reports

    COMMUNICATOR ENABLED REPORTS PURPOSE: For configuring the Console’s communicator status reporting options. USER RESPONSE: ENABLED REPORTS Check the ALL TROUBLE REPORTING box to have the Console’s communicator send all status reports to the central station. These include the Console low battery, sensor supervisory, sensor low battery, and when the Activity Timer is turned on or off.

  • Page 27: Communicator 4 By 2 Format

    COMMUNICATOR 4 BY 2 FORMAT NOTE: Section 4.9 pertains to the 4 by 2 communicator format only. PURPOSE: For configuring how the 4 by 2 format will report to the central station. General reporting or Point-to-Point reporting methods are available for the 4 by 2 format.

  • Page 28: By 2 Point-To-Point Alarm Codes

    4.9.1 4 BY 2 POINT-TO-POINT ALARM CODES PURPOSE: To view and edit the 16 sensor/zone alarm report codes. NOTE: 4 by 2 Point-to-Point Reporting must be selected (see Section 4.9) for these codes to report. USER RESPONSE: ZONE CODES Enter a new two-digit alarm code for any sensor/zone that needs to be changed.

  • Page 29: By 2 Point-To-Point Trouble Codes

    4.9.2 4 BY 2 POINT-TO-POINT TROUBLE CODES PURPOSE: To view and edit the 16 sensor/zone trouble report codes. NOTE: 4 by 2 Point-to-Point Reporting must be selected (see Section 4.9) for these codes to report. USER RESPONSE: ZONE CODES Enter a new two-digit trouble code for any sensor/zone that needs to be changed.

  • Page 30: Console Report Codes

    4.9.3 CONSOLE REPORT CODES PURPOSE: To view and edit the eight Console report codes. These codes are sent for Console events such as the Console emergency button, inactivity alarm, Console low battery and battery restore, no AC and AC restoral. Activity On &...

  • Page 31: By 2 General Alarm Codes

    4.9.4 4 BY 2 GENERAL ALARM CODES PURPOSE: To view and edit the two general alarm codes and the general trouble code. NOTE: 4 by 2 General Reporting must be selected (see Section 4.9) for these codes to report. USER RESPONSE: 4 BY 2 GENERAL ALARM CODES Enter a new one or two-digit report code for any general alarm code that needs to be changed.

  • Page 32: Ademco Contact-Id Report Codes

    4.10 ADEMCO CONTACT-ID REPORT CODES The Ademco Contact-ID reporting codes are pre-defined and cannot be changed. These reporting codes are provided as reference. The Ademco Contact-ID extended report codes indicate the sensor number that triggered the event. Console events report with a “000” extended code. NOTE: Ademco Contact-ID Reporting must be selected for these codes to report (see Section 4.6).

  • Page 33: Sending And Receiving Console Data

    SENDING AND RECEIVING DATA ....36 CLOSING RA-2400 ......38 Sending and receiving the Account Profile data to the PERS-2400 Console is the main objective of the RA-2400 program.

  • Page 34: Accessing The Send/Receive Window

    SEND/RECEIVE button on the toolbar. NOTE: If you are opening a template created by RA-2400 Versions 1.0 to 1.7 you may get a dialog box saying that RA-2400 has detected an older version template. Click YES and RA-2400 will convert the template to the current format and it will appear on your desktop ready for use.

  • Page 35: Choosing An Account Profile

    CHOOSING AN ACCOUNT PROFILE CHOOSE ACCOUNT PROFILE PURPOSE: For selecting which Account Profile open in the workspace will be used when connecting to a Console. The Account Profile selected automatically fills in the Console’s Phone Number and Password Fields using information already entered in the profile (see Section 2.4). USER RESPONSE: CHOOSE AN ACCOUNT Click on the desired Account Profile for the Console that is going to...

  • Page 36: Connecting To A Console

    PURPOSE: Causes the RA-2400 to connect to the PERS-2400 Console. The RA-2400 will try to connect to the Console either locally or remotely, depending on the Communications Setup (see Section 3.3). NOTE: The Communications Setup can be reviewed by pressing the COMM SETUP...
  • Page 37 Click the CONNECT button. The Communications Status area will show the progress of the connection. WAIT FOR THE CONNECTION TO COMPLETE. The RA-2400 will dial the number once, wait for a few rings, hang-up, then dial a second time. The Console should answer the telephone immediately when the telephone rings during the second dialing attempt.

  • Page 38: Sending And Receiving Data

    SENDING AND RECEIVING DATA SEND BUTTON PURPOSE: For transferring data between an Account Profile and a PERS-2400 Console. Also used to monitor Console power and control Activity Timer status. CAUTION: Receiving the data from the Console will overwrite the data in the Account Profile. If you have made changes to the Account Profile, save the profile, then send the profile to the Console before receiving the data into the profile.
  • Page 39 SENDING AND RECEIVING DATA (CONTINUED) RECEIVE BUTTON RECEIVING Click the RECEIVE DATA FROM CONSOLE button. The Communications Status area will indicate the progress and show if the data was received from the Console successfully. CAUTION: Receiving the data from the Console will overwrite the data in the Account Profile.

  • Page 40: Closing Ra-2400

    CLOSING RA-2400 PURPOSE: To save the active Account Profile(s) and quit the RA-2400 program. USER RESPONSE: From the FILE menu, choose EXIT. To save while exiting In the “SAVE CHANGES?” window click YES. If the active Account Profile is the default template, select a location and new name for the .P20 file and click SAVE.

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