Summary of Contents for Hitech Cloud-
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Page 1: User Guide
User Guide. Thank you for choosing our Cloud9 hosted phone solution. This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331/335 desktop phone unit. -
Page 2: Placing A Call
Your Polycom Soundpoint IP335 HD Voice Graphical LCD LED Indicator Hookswitch Context-Sensitive Handsfree Soft Keys Speaker Line 1 Key Dial Key Dial Line 1 LED Indicators Menu Key Menu Messages Messages Key Navigation Keys Hold Key Hold Headset Key PQRS WXYZ Speakerphone Key OPER... -
Page 3: Transfering A Call
Transfering a Call There are two options when transferring a call - blind transfer or active transfer. Blind Transfer (call is transferred without call to receiver) - While on a call, press [Transfer] button. This puts the caller on hold - If you wish to transfer the call without speaking to the second party, press the [Blind] soft key - Key in the number/extension number and press the select key Active Transfer (with call to receiver) -
Page 4: Voice Mailbox
Advanced Features of Cloud9 Logging in To access the advance features of the Cloud9 solution, start by opening your internet browser and enter in your Cloud9 access link and then press enter. Enter your extension in the User Field The Default Password will be your extension number. -
Page 5: Call Monitor
You can also forward your voicemails to other extension by selecting an extension from the below drop down menu Or email the voicemail le to an email address Call Monitor This section allows you to view the calls you have made and received from your extension. Date &... -
Page 6: Phone Features
Phone Features Call Waiting If a calling party places a call to the called party which is otherwise engaged and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call. Do not Disturb The phone will not be ringed on the called party end and the call will be forwarded to the voicemail box (providing... -
Page 7: Voicemail Settings
VmX Locator™ When enabled this feature allows the calling party to be given forwarding options during the personal voicemail greeting playback. - Voicemail Instructions – By default, a system default voicemail message is used. - Press ‘0’ – By default will allow call to be transferred to the Operator - Press ‘1’... - Page 8 This panel will allow you to con gure the way the voicemail playback in the browser. Quick Feature Codes Handset Feature Code Action Call Forward No Answer / Unavailable Activate Call Forward No Answer/Unavailable Deactivate Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate *740 Call Forward Toggle...
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