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ACD Notes
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Telelink Communications, Inc.
397 Herndon Parkway, Suite 100
Herndon, VA 20170 (703) 674-5959
Toshiba Quick
Start Guide
ACD User /
Supervisor
For additional information, visit our website
www.TelelinkCom.com
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Summary of Contents for Telelink ACD User /Supervisor
- Page 1 ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ Telelink Communications, Inc. For additional information, visit our website 397 Herndon Parkway, Suite 100 www.TelelinkCom.com Herndon, VA 20170 (703) 674-5959...
- Page 2 Supervisor Telephone Features: Join: This feature enable the supervisor to • Start / End Shift: To complete ACD functions using your tele- participate in the agent’s call making it a phone. Used to start or end a shift. When this •...