Page 1 © 2014 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 1.1 04/14...
Page 2: Table Of Contents
Synapse SB67035 Deskset User’s Guide ONTENTS Preface ......................6 Additional Documentation ..........................6 Topic Navigation ..............................7 Text Conventions ..............................7 Overview......................8 Synapse System Overview ..........................9 Deskset Description............................10 Deskset Hard Keys ..........................11 Deskset Idle Screen........................... 12 Modes of Operation ............................
Page 3 Synapse SB67035 Deskset User’s Guide Calling Restricted Numbers on Your Extension ..............32 Calling Restricted Numbers Using Another Extension ............ 33 Making Calls with a Cordless Headset ..................... 34 Incoming Calls ....................35 Incoming Call Screen............................36 Incoming Call Indication ..........................37 Incoming Calls in Line Appearance Mode ................
Page 4 Synapse SB67035 Deskset User’s Guide Creating a New Personal List Entry......................80 Editing a Personal List Entry.......................... 81 Storing Directory Entries from the Call Log or Redial List............. 82 Deleting a Personal List Entry ........................83 Sorting Directory Entries..........................84 Voicemail ......................85...
Page 5 Synapse SB67035 Deskset User’s Guide Cordless Accessory Registration and Deregistration Time-Out........135 Setting and Changing Your Password ...................136 Setting the Voicemail to Email Mode..................137 Admin Settings..............................138 Deskset Information............................139 Using Do Not Disturb (DND) ........................140 Auto-Attendant Settings ..........................141 Web Interface ..................... 143 Accessing the Web User Interface (WebUI)..................144...
Page 6: Preface
Synapse SB67035 Deskset User’s Guide Back to Contents REFACE This User’s Guide provides instructions for using your Synapse SB67035 telephone with software version 3.1.1 or newer, and its optional accessories. See page 139 instructions on checking the software version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.
Page 7: Topic Navigation
Synapse SB67035 Deskset User’s Guide Back to Contents Topic Navigation This Synapse SB67035 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document.
Page 8: Overview
H A P T E R VERVIEW The Synapse® Business Phone System from AT&T is for businesses that need up to 100 extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your phone system can too. The Synapse Business Phone System provides simplicity without sacrifice —...
Page 9: Synapse System Overview
Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.
Page 10: Deskset Description
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. 12:30PM Thu Feb 25 2010 Mary Williams 305-555-0134 0:02 Graham Bell 9-1-800-222-3111 0:13 ABC Account...
Page 11: Deskset Hard Keys
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3. Figure 3. Deskset Function Keys Table 3 Deskset Function Keys 1.
Page 12: Deskset Idle Screen
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Idle Screen Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see “Modes of Operation” on page 13). Table 4 describes the call functions displayed on the Idle Screen.
Page 13: Modes Of Operation
Back to Contents Modes of Operation The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. Your Deskset operates differently in each mode. The appearance mode affects how you make, answer, and manage calls.
Page 14: Line Appearance Mode
Appearance key represents an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system administrator can configure your Deskset with up to four lines on which you can make and receive external calls.
Page 15: Deskset Soft Keys
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 7. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call.
Page 16: Deskset Status Indicators
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 8. DND ON 12:30PM Thu Feb 25 2010 Quick Press to move highlight, then Dial press SELECT.
Page 17: Call Indicators In Call Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Call Indicators in Call Appearance Mode If your system is set to Call Appearance mode, the five Call Appearance keys, as shown in Figure 9, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display.
Page 18: Call Indicators In Line Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Call Indicators in Line Appearance Mode If your system is set to Line Appearance mode, the Line Appearance keys, as shown in Figure 9, allow you to manage your calls. The Deskset presents call information next to the Line Appearance keys at the side of the display.
Page 19: Call Status Icons
Synapse SB67035 Deskset User’s Guide Back to Contents Call Status Icons Table 7 shows and describes the call status icons. Table 7 Deskset Call Status Icons Icon Status Icon Status Available Incoming Call Indicates an available Call Indicates an incoming call when Appearance (or Line Appearance there are no other calls.
Page 20: Call Status Leds
Synapse SB67035 Deskset User’s Guide Back to Contents Call Status LEDs The Call Status LED flash patterns indicate call status as described in Table 8. In Call Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance mode, all Desksets that share lines also display the same LED activity.
Page 21: Deskset Dial-Pad Entry
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Dial-Pad Entry Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 11.
Page 22: Using The Speakerphone
Synapse SB67035 Deskset User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the SPEAKER key is lit. To use the speakerphone: 1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin dialing.
Page 23: About The Auto Attendant
Back to Contents About the Auto Attendant The Synapse system features an Auto Attendant that transfers incoming calls to an interactive voice menu that can guide callers to the desired extension or extension’s voicemail. Different menus can be set for different times of day.
Page 24: At&T Dect 6.0 Cordless Headset (Optional)
Synapse SB67035 Deskset User’s Guide Back to Contents AT&T DECT 6.0 Cordless Headset (Optional) The optional cordless headset, shown in Figure 12, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your Deskset to register your cordless headset.
Page 25: Outgoing Calls
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R UTGOING ALLS The Deskset provides several methods for making a call. You can also use an optional cordless headset to complete a call that you dialed on the Deskset.
Page 26: Active Call Screen
Synapse SB67035 Deskset User’s Guide Back to Contents Active Call Screen The active call screen, as shown in Figure 13, appears while you are on a call. 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176...
Page 27: Predialing
Synapse SB67035 Deskset User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.
Page 28: Live Dialing
Synapse SB67035 Deskset User’s Guide Back to Contents Live Dialing You can make a call by going off hook, and then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset.
Page 29: Making A Call From A List
Synapse SB67035 Deskset User’s Guide Back to Contents Making a Call from a List To make a call from a list: 1. Access the desired list entry. For example, press DIRECTORY. The Directory screen appears. See “Accessing Items in Lists” on page...
Page 30: Calling A Busy Extension
Synapse SB67035 Deskset User’s Guide Back to Contents Calling a Busy Extension If you call an extension that is on a call or busy, your Deskset displays an Extension Status screen, shown in Figure 14. The Extension Status screen notifies you that the other party may not be available to answer your call.
Page 31: Making An Intercom Call
Synapse SB67035 Deskset User’s Guide Back to Contents Making an Intercom Call Intercom Calls apply to Line Appearance mode only. To make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 10 on page 18. By default, key 5 is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines.
Page 32: Calling A Restricted Number
Synapse SB67035 Deskset User’s Guide Back to Contents Calling a Restricted Number Call Restriction Settings apply to Call Appearance mode only. Your system administrator can configure Call Restriction settings that may prohibit you from making calls to certain types of numbers — international long-distance numbers, for example.
Page 33: Calling Restricted Numbers Using Another Extension
Deskset, you can enter your Extension number and User Password to complete the call. To make a restricted call: 1. On a Synapse Deskset other than your own, dial the number as described in “Predialing” on page 27 “Live Dialing” on page If the number is restricted on the Deskset, the Restricted Call screen appears as shown in Figure 15.
Page 34: Making Calls With A Cordless Headset
Synapse SB67035 Deskset User’s Guide Back to Contents Making Calls with a Cordless Headset If you have an optional AT&T DECT 6.0 cordless headset registered to your Deskset, you can make calls with the headset. Use the Deskset dial pad to dial the number.
Page 35: Incoming Calls
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R NCOMING ALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 16 on page 36. The screen displays the caller’s name and number (if available).
Page 36: Incoming Call Screen
Synapse SB67035 Deskset User’s Guide Back to Contents Incoming Call Screen The incoming call and active call screens are shown in Figure 16. Press Answer ,1&20,1* &$// 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 0:11 *UDKDP %HOO /LI W UHFHLY HU RU SUHVV $QVZHU 63($.(5 Quick +($'6(7 RU I ODVKLQJ &DOO $SSHDUDQFH...
Page 37: Incoming Call Indication
Synapse SB67035 Deskset User’s Guide Back to Contents Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 120. Do Not Disturb and Audible Ring Delay both affect the onset of ringing. See “Using Do Not Disturb (DND)” on page 140 “Sounds”...
Page 38: Incoming Calls In Line Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents When there are no available Call Appearances, incoming calls are forwarded according to the Call Forward–No Answer setting customized by the system administrator. The default setting for Call Forward–No Answer is Voicemail.
Page 39: Answering A Call
Synapse SB67035 Deskset User’s Guide Back to Contents Answering a Call To answer a call: Lift the corded handset.  Press to answer using the Preferred Audio Mode. See “Preferred Audio”  Answer on page 122. Press SPEAKER to use the speakerphone.
Page 40: Ignoring A Call
Synapse SB67035 Deskset User’s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced Ignore ringer icon appears, as shown in Figure 19. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever call you were on before the incoming call.
Page 41: Forwarding All Calls
Synapse SB67035 Deskset User’s Guide Back to Contents Forwarding All Calls This feature applies to Call Appearance mode only. You can forward all incoming calls to the destination that you specified in the User Settings. See “Call Forward All and Call Forward–No Answer” on page 127.
Page 42: Call Screening
Synapse SB67035 Deskset User’s Guide Back to Contents Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to voicemail, the Message icon ( ) indicates that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call.
Page 43: Auto Answering
Synapse SB67035 Deskset User’s Guide Back to Contents Auto Answering You can set your Deskset to answer calls automatically, without your having to touch the phone to answer. See “Automatic Answering” on page 129. When you enable Auto Answer, appears at the top of the Deskset screen if...
Page 44: Answering Direct Intercom Calls
Synapse SB67035 Deskset User’s Guide Back to Contents Answering Direct Intercom Calls This feature applies to Call Appearance mode only. Direct Intercom is an automatic-answering feature that your system administrator can set for your Deskset. When Direct Intercom is enabled,...
Page 45: Answering Calls In The Call Queue
Synapse SB67035 Deskset User’s Guide Back to Contents Answering Calls in the Call Queue This feature applies to Call Appearance mode only. Your system administrator may have set up your Deskset as a Call Queue Agent. The key in the bottom right corner will have a Call Queue label. Incoming calls are directed to your Deskset and all other assigned Call Queue Agents.
Page 46: Viewing The Queued Calls List
Synapse SB67035 Deskset User’s Guide Back to Contents Viewing the Queued Calls List When all Call Queue Agents are busy, incoming calls are held in the Call Queue. The Call Queue key LED flashes orange slowly when calls are waiting in the Call Queue. You can view and answer queued calls from the Queued Calls list.
Page 47: Call Management
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ANAGEMENT This chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, park calls, and create conference calls.
Page 48: Call Management
Synapse SB67035 Deskset User’s Guide Back to Contents Call Management The Deskset call management functions begin with the active call screen shown in Figure 20. 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 0:11 Graham Bell...
Page 49: Putting A Call On Hold In Call Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Putting a Call on Hold in Call Appearance Mode To hold calls and manage held calls: 1. When you are on an active call, press HOLD. The Held Call Appearance icon appears next to the highlighted call.
Page 50: Putting A Call On Hold In Line Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Putting a Call on Hold in Line Appearance Mode In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1.
Page 51: Transferring A Call In Call Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Transferring a Call in Call Appearance Mode You can transfer an active or a held call to: an internal extension or external number  an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox ...
Page 52 Synapse SB67035 Deskset User’s Guide Back to Contents When the new call is established, you can speak to the person to whom you are transferring the call and announce the transfer. If you decide not to complete the transfer, you can cancel the Transfer Setup screen on the first call by pressing CANCEL.
Page 53: Transferring A Call To A Busy Extension
Synapse SB67035 Deskset User’s Guide Back to Contents Transferring a call to a busy extension If you try to transfer a call to an extension in your office that is on an active call or is paging, the Extension Status screen reads on a call, as shown in Figure 21.
Page 54: Transferring A Call In Line Appearance Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Transferring a Call in Line Appearance Mode You can transfer an active call to: an internal extension  an external number, if this function has been enabled by your system  administrator another extension‘s voicemail, Group Mailbox, or your Personal mailbox...
Page 55 Synapse SB67035 Deskset User’s Guide Back to Contents Transfer to Voicemail Select a transfer destination. VMList MBList Personal Press to select an Auto Attendant to which to transfer the call.  AutoAtt 3. When the new call is established, you are ready to transfer the first call. You can: speak to the person to whom you are transferring the call and announce the ...
Page 56: Making A Conference Call
Synapse SB67035 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). The pictures below show Call Appearance mode, but the procedure is the same in Line Appearance mode.
Page 57: Putting A Conference On Hold
Synapse SB67035 Deskset User’s Guide Back to Contents 12:30PM Thu Feb 25 2010 232-555-0176 Conference Call 232-555-7154 Conference Call Quick Dial EndConf Drop Page If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you.
Page 58: Ending A Conference
Synapse SB67035 Deskset User’s Guide Back to Contents Ending a Conference To end a conference: From the Conference screen, you can press: to end the conference. Both calls hang up and your Deskset returns to  EndConf the Idle screen or the Call Appearance or Line Appearance you were on before the conference call.
Page 59: Parking A Call
Synapse SB67035 Deskset User’s Guide Back to Contents Parking a Call This feature applies to Call Appearance mode only. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call. You can park external calls only.
Page 60: Retrieving A Parked Call
Synapse SB67035 Deskset User’s Guide Back to Contents Retrieving a Parked Call You can retrieve parked calls from any extension in the system. To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the parked call.
Page 61: Call Management Using A Headset
Call Management Using a Headset You can use an AT&T DECT 6.0 cordless headset (shown in Figure 22) or a corded headset with the Deskset. To register a cordless headset to your Synapse Deskset, see “To register the AT&T cordless headset:” on page 133.
Page 62: Accessing Items In Lists
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.
Page 63: Accessing The Queued Calls List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Queued Calls List This feature applies to Call Appearance mode only. The system administrator can configure the system to forward incoming calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.
Page 64: Accessing The Park List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Park List This feature applies to Call Appearance mode only. Use the Parked Calls screen to access parked calls from any extension. See “Parking a Call” on page To access an entry in the Park list: 1.
Page 65: Accessing Voicemail
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing Voicemail For more information about voicemail, see “Voicemail” on page To access your voicemail: 1. From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your user password and press SELECT.
Page 66 Synapse SB67035 Deskset User’s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and Group Mailboxes appears. Messages [1 New, 6 Old] Personal [1 New, 12 Old] Sales...
Page 67: About The Extension List
Synapse SB67035 Deskset User’s Guide Back to Contents About the Extension List You can access the Extension list illustrated in Figure 24 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension Extensions 1/16 number position/total First and last name...
Page 68: Accessing The Extension List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Extension List You can access the Extension list as part of the Directory when the phone is idle. See “Using the Directory” on page 77. When you go off-hook, you can access the Extension list using the soft key that appears.
Page 69: Accessing The Quick-Dial List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Quick-Dial List The quick-dial list provides up to six entries for frequently called numbers. To access and dial quick-dial numbers: 1. Press the button to the right of 12:30PM Thu Feb 25 2010...
Page 70: Editing Quick Dial Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Editing Quick Dial Entries After you access a quick-dial entry, you can add and edit quick-dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 150.
Page 71: About The Redial List
Synapse SB67035 Deskset User’s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 25. Current Redial entry number and Name and number the total number displayed ...
Page 72: Accessing The Redial List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Redial List To access a Redial entry: 1. Press REDIAL to display the Redial list, as shown in Figure 25.   2. Press until you highlight the desired entry.
Page 73: Deleting Redial Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1.
Page 74: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67035 Deskset User’s Guide Back to Contents Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: 1.
Page 75: Accessing The Held Calls List
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing the Held Calls List This feature applies to Line Appearance mode only. When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in the system.
Page 76: Directory
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists when you press DIRECTORY. See “Viewing Directory Entries” on page 78 to learn how you can limit this display to one of the three lists.
Page 77: Using The Directory
Synapse SB67035 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 26. Position in list/ Directory 1/48 number of items Full name and ABC Accountants Personal in list...
Page 78: Viewing Directory Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key.
Page 79 Synapse SB67035 Deskset User’s Guide Back to Contents To change Directory settings: to display the second set of Directory soft 1. From the Directory list, press More 1/3 keys. Directory 1/48 ABC Accountants Personal 503-555-0194 Amy Lee Angela Martin 732-555-7318...
Page 80: Creating A New Personal List Entry
Synapse SB67035 Deskset User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: 1.
Page 81: Editing A Personal List Entry
Synapse SB67035 Deskset User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: 1. Press DIRECTORY to display the Directory.   to highlight a Personal entry.
Page 82: Storing Directory Entries From The Call Log Or Redial List
Synapse SB67035 Deskset User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press CALL LOG or REDIAL to access either list.
Page 83: Deleting A Personal List Entry
Synapse SB67035 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: 1. Press DIRECTORY to display the Directory.
Page 84: Sorting Directory Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: 1.
Page 85: Voicemail
Back to Contents H A P T E R OICEMAIL Your Synapse system records and saves incoming voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE WAITING LED, shown in Figure 27 on page 86, lights up when there is at least one new message.
Page 86: Voicemail Overview
Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 27. MESSAGE WAITING LED Figure 27. Message Waiting LED To access your messages, see “Accessing Your Messages”...
Page 87 Synapse SB67035 Deskset User’s Guide Back to Contents Table 14. Messages List Soft Key Description Description Description Plays message. Deletes highlighted voicemail Play DelMsg message from Message list. Dials the selected entry. Moves to the next set of soft keys.
Page 88: Group Mailbox Overview
Synapse SB67035 Deskset User’s Guide Back to Contents Group Mailbox Overview Group Mailboxes provide general delivery of voicemail messages to a group within an organization. Group Mailboxes are different from your Personal Mailbox in that messages in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full, there may be space available in some of your Group Mailboxes.
Page 89 Synapse SB67035 Deskset User’s Guide Back to Contents Messages [1 New, 6 Old] Personal [FULL] Sales [< 5 min] Support Quick Press to move highlight, then Dial press SELECT. Figure 31. Full Group Mailboxes After someone listens to a message, the [NEW] indicator for that message is ...
Page 90: Accessing Your Messages
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing Your Messages Access to your messages is different depending on whether or not you have access to any Group Mailboxes, and whether you have enabled voicemail distribution. If you do not have access to a Group Mailbox, and you have not enabled voicemail distribution, you can access just your new messages by selecting # New Messages on the Idle screen.
Page 91: Message Playback
Synapse SB67035 Deskset User’s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and Group Mailboxes appears. Messages [1 New, 6 Old] Personal [1 New, 12 Old] Sales...
Page 92 Synapse SB67035 Deskset User’s Guide Back to Contents New Messages 10:17a Duration: 0:24 Time Remaining: 0:14 Quick Press for next or for previous Dial message. Jump Pause Delete Jump During message playback, you can pick up the handset to listen to messages privately, or press: to pause message playback.
Page 93 Synapse SB67035 Deskset User’s Guide Back to Contents  Jump Jump  to skip back or forward by 8 seconds.    to skip to the previous or next message.  CANCEL to cancel playback and leave the highlight on the last played message.
Page 94: Forwarding A Message
Synapse SB67035 Deskset User’s Guide Back to Contents Forwarding a Message You can forward a message to an extension or extensions, a voicemail distribution list (if enabled), or a Group Mailbox (if enabled). You can also record a message and forward it to a distribution list.
Page 95 Synapse SB67035 Deskset User’s Guide Back to Contents Forward Message Forward message to: John Smith - 225 Quick Press Send to forward the message to Dial listed extension(s). AddExt DelExt Intro Send If you have enabled voicemail distribution, you can press to display ...
Page 96: Recording An Introduction To Send With A Forwarded Message
Synapse SB67035 Deskset User’s Guide Back to Contents Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message. Intro To record a message introduction: after selecting the target for a forwarded message.
Page 97: Sending A New Message To A Distribution List
Synapse SB67035 Deskset User’s Guide Back to Contents Sending a New Message to a Distribution List If you have enabled voicemail distribution and created at least one distribution list, you can record a new message and send it to a distribution list. To create a distribution list, “Voicemail Distribution”...
Page 98 Synapse SB67035 Deskset User’s Guide Back to Contents Record Message Message RECORDING Duration: Max allowed: 120s Quick Press Stop when you are finished Dial recording. Stop Press to return to the previous screen. Exit 6. When finished recording, press . The message review screen appears.
Page 99: Deleting Messages
Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages list. You can also delete a single message during message playback as described in “Message Playback” on page To delete a single message or all messages: 1.
Page 100: New Message Status Indications (! Icons)
Synapse SB67035 Deskset User’s Guide Back to Contents New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages display with an exclamation point to indicate that the message has not been played.
Page 101: Accessing Your Voicemail Remotely
Synapse SB67035 Deskset User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system.
Page 102 Synapse SB67035 Deskset User’s Guide Back to Contents To access voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages, as illustrated in Figure 32. You have the following options: To listen to new messages, press 1.
Page 103 Synapse SB67035 Deskset User’s Guide Back to Contents To access voicemail remotely – voicemail greeting setup: 1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 33, you have the following options: To record a primary greeting, press 1.
Page 104: Call Log
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R The Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 105 ...
Page 105: Using The Call Log
Synapse SB67035 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 34 and described in Table 15, are available whenever the Call Log has at least one entry. Call Log...
Page 106 Synapse SB67035 Deskset User’s Guide Back to Contents Entries not highlighted display the time for calls received on the current day. Calls before the current day display the date. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER appear.
Page 107: Managing Missed Calls
Synapse SB67035 Deskset User’s Guide Back to Contents Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are forwarded to another extension or external phone number (Call Appearance mode only).
Page 108: Reviewing The Call Log List
Synapse SB67035 Deskset User’s Guide Back to Contents Reviewing the Call Log List To review the Call Log list: 1. Press CALL LOG to display the Call Log. Call Log Graham Bell 9:55a 305-555-0176 Feb 25 Mary Williams 9:55a Unknown Caller...
Page 109: Listening To Voicemail From The Call Log
Synapse SB67035 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a voicemail message from the Call Log: 1.
Page 110: Storing Call Log Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: 1. From the desired Call Log entry, press to view the soft key. More 1/3 Store to store the entry in your Personal list. The Personal Entry screen 2.
Page 111: Deleting Call Log Entries
Synapse SB67035 Deskset User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. From a highlighted Call Log entry, press .
Page 112 Synapse SB67035 Deskset User’s Guide Back to Contents 3. Press to confirm the deletion. The empty Call Log appears. Call Log Quick The Call Log is empty. Press CANCEL to Dial exit. 4. Press CANCEL to exit the Call Log.
Page 113: Paging
Paging Zones, you can page all extensions or a zone. If your Synapse system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. If the OHP is a single-zone paging system, it is included when you page All Extensions.
Page 114: Paging All Extensions Or A Paging Zone
Synapse SB67035 Deskset User’s Guide Back to Contents Paging All Extensions or a Paging Zone If your system administrator has set up Paging Zones, you can page all extensions or a zone. To page all extensions or a Paging Zone: 1.
Page 115: Single-Zone Overhead Paging
Back to Contents Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list. You might be able to page a meeting room or a warehouse, for example. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones.
Page 116 Synapse SB67035 Deskset User’s Guide Back to Contents Overhead Paging ATA (200, 201) ATA (202, 203) ATA (204, 205) ATA (206, 207) Quick to scroll then press Dial SELECT to choose an ATA. 5. The multi-zone Overhead Page screen appears. If necessary, enter the desired overhead Paging Zone number.
Page 117: Deskset Settings
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset using the following menus and features: “Deskset Menu” on page 118  “Deskset Settings” on page 119 ...
Page 118: Deskset Menu
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number.
Page 119: Deskset Settings
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu, as shown in Figure 35, to access the three functions and the related submenus listed in Table 16 To display the Deskset Settings menu, press MENU then 1.
Page 120: Display
Synapse SB67035 Deskset User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: 1. Press MENU, then 1, and then 1. The Display menu appears. Display 1. Contrast 2.
Page 121 Synapse SB67035 Deskset User’s Guide Back to Contents 3. Press 2 on the dial pad to set the Audible Ring Delay from 0 to 40 seconds. Call Appearance   Press to select one of the delay values. The default is 0, which also disables mode the feature.
Page 122: Preferred Audio
Synapse SB67035 Deskset User’s Guide Back to Contents Preferred Audio When you press a Call Appearance or Line Appearance key or , the call is Answer answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu.
Page 123: User Settings
Synapse SB67035 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 36 and listed in Table 17. User Settings vary depending on whether your system is in Call Appearance or Line Appearance mode.
Page 124: Greetings
Synapse SB67035 Deskset User’s Guide Back to Contents To display the User Settings menu: 1. Press MENU and then 2. The User Settings menu appears. 2. If you have set a user password, the User Password screen appears before the User Settings menu appears.
Page 125 Synapse SB67035 Deskset User’s Guide Back to Contents You cannot delete or record over the Pre-Set greeting. 2. Press to save the greeting. The system checks to see if the selected greeting Save has been recorded. If the greeting has been recorded, the User Settings menu appears.
Page 126: Recording A Greeting
Synapse SB67035 Deskset User’s Guide Back to Contents Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: 1.
Page 127: Call Forward All And Call Forward-No Answer
Synapse SB67035 Deskset User’s Guide Back to Contents Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once your Deskset forwards a call, you cannot answer the call at your Deskset. Call Appearance mode only — You can set Call Forward All to redirect calls to ...
Page 128 Synapse SB67035 Deskset User’s Guide Back to Contents  Phone #. Press to move to the to Phone #: field and enter a valid phone  number. Enter a preceding 9 or whatever digit, if any, that must be dialed for external calls.
Page 129: Automatic Answering
Synapse SB67035 Deskset User’s Guide Back to Contents Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.
Page 130: Voicemail Memory
Synapse SB67035 Deskset User’s Guide Back to Contents Auto Answer Auto Answer Enabled Auto Answer is currently Delay [5 sec] unavailable. Contact your system administrator. to move highlight. Quick Dial to cycle through options. Save Figure 37. Auto Answer Unavailable Screen Voicemail Memory Your voicemail messages are stored on your Deskset.
Page 131: Name Recording
Synapse SB67035 Deskset User’s Guide Back to Contents Name Recording If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume.
Page 132 Synapse SB67035 Deskset User’s Guide Back to Contents Play/Rec Name Personal Name Duration: Max allowed: Quick Dial Record Play Exit 5. Press to review the recorded name. Play . The Name Recording menu appears. 6. Press Exit To delete a personal name: 1.
Page 133: Registering An Optional Cordless Headset
Synapse SB67035 Deskset User’s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT&T DECT 6.0 cordless headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 134: Deregistering A Cordless Headset
Synapse SB67035 Deskset User’s Guide Back to Contents Deregistering a Cordless Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: 1.
Page 135: Deregistering The Cordless Headset Without The Deskset
Synapse SB67035 Deskset User’s Guide Back to Contents Deregistering the Cordless Headset without the Deskset Cordless headsets can also be deregistered using the headset. You can use this method when you cannot use the Deskset for standard deregistration. The Deskset may be out of range or may have been removed from the system.
Page 136: Setting And Changing Your Password
Synapse SB67035 Deskset User’s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI. Once the password has been cleared, password entry is no longer necessary for User Settings, voicemail and the WebUI.
Page 137: Setting The Voicemail To Email Mode
Synapse SB67035 Deskset User’s Guide Back to Contents Setting the Voicemail to Email Mode The Voicemail to Email feature converts new voicemail messages to .WAV files and sends them to your email account as an attachment. You can also choose to receive an email notification of a new message without the .WAV attachment.
Page 138: Admin Settings
2. User Settings 3. Admin Settings 4. Deskset Information 5. Auto Attendant Settings Quick to scroll then press Dial SELECT or press 1-5. For more information on these settings, see the Synapse Administrator’s Guide, www.telephones.att.com/synapseguides available for download at Deskset Settings...
Page 139: Deskset Information
Synapse SB67035 Deskset User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 38, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.
Page 140: Using Do Not Disturb (Dnd)
Synapse SB67035 Deskset User’s Guide Back to Contents Using Do Not Disturb (DND) Do Not Disturb (DND) silences incoming ringing and paging. You can still answer incoming calls when DND is on. The incoming call screen appears and the Call Appearance or Line Appearance LED flashes.
Page 141: Auto-Attendant Settings
Synapse SB67035 Deskset User’s Guide Back to Contents Auto-Attendant Settings If your system administrator has set your extension as an Auto Attendant Manager, you can use the Deskset to manage one or more Auto Attendants. To manage the Auto Attendant Settings: 1.
Page 142 Synapse SB67035 Deskset User’s Guide Back to Contents OFF: Turns the Auto Attendant off. Incoming calls are forwarded to the  destination that the system administrator has set. Manual: Immediately forwards incoming calls to the Auto Attendant menu that ...
Page 143: Web Interface
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on the Deskset. See “Accessing the Web User Interface (WebUI)” on page 144.
Page 144: Accessing The Web User Interface (Webui)
Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Synapse system. Your computer may already be connected to the network through the PC port on the back of a Deskset.
Page 145: Error Handling
Synapse SB67035 Deskset User’s Guide Back to Contents Changing a setting does not instantly apply the new value. Clicking saves and applies all changes on that page. Error Handling If you type an invalid value into one of the WebUI fields and click Apply, the page is not saved.
Page 146: Basic Settings
Synapse SB67035 Deskset User’s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you are already logged on to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 144. After logging on, the Basic Settings page appears as shown in Figure 40. Your Extension Name, which the system administrator enters, is displayed on internal calls.
Page 147 Synapse SB67035 Deskset User’s Guide Back to Contents Extension: Select an extension number or the Operator extension.  Outside Phone Number: Enter an external telephone number. Enter a  preceding 9 or whatever digit, if any, that you would dial for an external call.
Page 148: Personal Directory
Synapse SB67035 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory (referred to as the Personal list on the Deskset) that is only available from your extension. Your administrator can also create a System Directory of names and phone numbers (referred to as System list on the Deskset) that is available to all extensions.
Page 149 Synapse SB67035 Deskset User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.
Page 150: Quick-Dial Keys
Synapse SB67035 Deskset User’s Guide Back to Contents Quick-Dial Keys To add or edit quick-dial entries: 1. In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears. 2. Enter names and telephone numbers or extensions in the Name and Number columns.
Page 151: Voicemail Distribution
Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Distribution If you enable voicemail distribution, you can leave new messages or forward existing messages to lists that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you press MESSAGES to access your voicemail.
Page 152 Synapse SB67035 Deskset User’s Guide Back to Contents To create a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. . The Create Distribution List page appears. 2. Click 3.
Page 153 Synapse SB67035 Deskset User’s Guide Back to Contents To edit or delete a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. for the distribution list you want to edit or delete. The Edit 2.
Page 154: Help
Synapse SB67035 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears.
Page 155: Troubleshooting
Synapse SB67035 Deskset User’s Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset and accessories, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 156  “Display Messages” on page 158 ...
Page 156: Common Troubleshooting Procedures
Synapse SB67035 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall ...
Page 157 Synapse SB67035 Deskset User’s Guide Back to Contents To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other...
Page 158: Display Messages
Synapse SB67035 Deskset User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or “To resolve a blank screen or device that ...
Page 159 Synapse SB67035 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension Reset the Deskset to factory defaults without the  number already exists. network cable connected. Use a paper clip to press and hold the reset switch for more than five seconds.
Page 160: Calls Generally
Synapse SB67035 Deskset User’s Guide Back to Contents Calls Generally Calls are dropped. Probable Cause Corrective Action Restoring Deskset settings or Your system administrator should avoid updating  updating software while that software or restoring Deskset settings when you extension is in use will cause are likely to be using the phone.
Page 161 Synapse SB67035 Deskset User’s Guide Back to Contents On external calls, you hear an excessive echo at the Deskset. Probable Cause Corrective Action The automatic PSTN Gateway See your system administrator. There may be  line calibration did not run non-system equipment connected in parallel to properly.
Page 162 Synapse SB67035 Deskset User’s Guide Back to Contents You are unable to transfer a call to an extension or an extension’s voicemail. A “Call could not be transferred” message appears. Probable Cause Corrective Action The extension is unavailable. Check if the destination extension has been ...
Page 163 Synapse SB67035 Deskset User’s Guide Back to Contents Deskset does not automatically forward a call to an external phone number. Probable Cause Corrective Action Forwarding to an external Call Appearance mode only — Check that Call  phone number has been Forward All is on.
Page 164: Incoming Calls
Synapse SB67035 Deskset User’s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls. Probable Cause Corrective Action Incoming call notifications Verify that Do Not Disturb is off. Make sure that  have been suppressed or is not in the top right corner of the...
Page 165 Synapse SB67035 Deskset User’s Guide Back to Contents External caller cannot find your extension in the Auto Attendant Directory. Probable Cause Corrective Action You have not recorded a Record a name at the Deskset. Press  Personal Name. MENU –> 2 –> 5 (Call Appearance mode) or MENU –>...
Page 166 Synapse SB67035 Deskset User’s Guide Back to Contents Caller ID is not working. The display shows  Phone#  and a digit for the name, and the same digit for the phone number. Probable Cause Corrective Action Your organization does not Caller ID is a subscription service.
Page 167: Outgoing Calls
Synapse SB67035 Deskset User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into Ensure the handset cord is plugged into the  the wrong jack. handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.
Page 168 Synapse SB67035 Deskset User’s Guide Back to Contents You cannot make international long distance calls. Probable Cause Corrective Action Call Appearance mode Consult your system administrator.  only — If you don’t need to dial an extra digit (such as 9)
Page 169: Voicemail
Synapse SB67035 Deskset User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action The extension’s voicemail is Delete messages.  full. Extension is unplugged. Plug in the extension.  Distribution list error.
Page 170 Synapse SB67035 Deskset User’s Guide Back to Contents Incomplete voicemail messages. Probable Cause Corrective Action Recording interrupted by If a caller leaves a very long message, part of it  time-out or full memory. may be lost when the Deskset disconnects the call after two minutes.
Page 171 Synapse SB67035 Deskset User’s Guide Back to Contents The system does not respond to remote voicemail commands. Probable Cause Corrective Action The system cannot detect Confirm you have entered star, star (**) before  Dual-Tone Multi-Frequency entering your remote access code (user (DTMF) tones, which are the password).
Page 172: Other Deskset Features
Synapse SB67035 Deskset User’s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected Verify that the first two sections of the IP address ...
Page 173 Synapse SB67035 Deskset User’s Guide Back to Contents You are unable to add an entry to the quick-dial list. Probable Cause Corrective Action If you have an SB67035 Edit quick-dial entries on the Deskset to write  Deskset, all six quick-dial over an existing entry: entries have been used.
Page 174: Webui
Synapse SB67035 Deskset User’s Guide Back to Contents WebUI Unable to access the WebUI Login page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter  connected to the same...
Page 175: Pc/Deskset Interaction
Synapse SB67035 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cables are not Check that the Ethernet cable from the computer ...
Page 176: At&T Dect 6.0 Cordless Headset
Synapse SB67035 Deskset User’s Guide Back to Contents AT&T DECT 6.0 Cordless Headset The headset not responding. Probable Cause Corrective Action The headset has lost 1. Disconnect the cordless headset battery. connection to the Deskset. 2. Wait three minutes. 3. Install the battery again and place the cordless headset into the charger.
Page 177 Synapse SB67035 Deskset User’s Guide Back to Contents The cordless headset registration is not working. Probable Cause Corrective Action The headset and the Deskset Confirm that you have placed the headset in the  are not communicating with charger before you press...
Page 178 Synapse SB67035 Deskset User’s Guide Back to Contents No dial tone. Probable Cause Corrective Action Headset cannot Verify that the Deskset can make external calls.  communicate with Deskset. For more information, see “Outgoing Calls” on page 167 You may be out of range of the Deskset; move ...
Page 179 Synapse SB67035 Deskset User’s Guide Back to Contents The Deskset shows no indication that the headset is on a call. Probable Cause Corrective Action The headset is registered to If nearby people have headsets, they may have  another Deskset. If others...
Page 180 Synapse SB67035 Deskset User’s Guide Back to Contents Probable Cause Corrective Action You cannot identify or locate If the headset is registered to an unknown  the Deskset that the headset Deskset which has AC power, you must carry the is registered to.
Page 181: Appendixes
PPENDIXES Appendix A: Soft Keys The Synapse Deskset features keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes. Table 18 provides an alphabetical list of the labels that appear above the Deskset soft keys.
Page 182 Synapse SB67035 Deskset User’s Guide Back to Contents Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Allows changes to previously entered Moves to the next set of soft keys. If information. this key appears, there are more than four soft keys available.
Page 183: Appendix B: Technical Specifications
Weight 59.96 oz. (1700 g) (including adapter) Power Requirements SB67035 Deskset: 5.1 V DC @ 1700 mA (AC Adapter), PoE Class 3 Cordless headset charger: 6 V DC @ 200 mA Cordless headset battery: 3.7 V 240 mAH RJ-45 Ethernet...
Page 184: Appendix C: Maintenance
Synapse SB67035 Deskset User’s Guide Back to Contents Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 185: Appendix D: Important Safety Instructions
Synapse SB67035 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 186: Appendix E: Gpl License Information
9590 SW Gemini Drive, Suite 120 Beaverton OR 97008 ATTN: Information Technology Group — Synapse/Syn248 GPL code request, along with a written request for the available code. If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any...
Page 187: Glossary
ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox. Auto Answer: You can set the Deskset to automatically answer calls after a delay that you specify.
Page 188 The three-digit or four-digit number representing each individual Deskset. external call: A phone call between a phone not a part of your Synapse system and an extension within your Synapse system. factory default: The original product settings.
Page 189 A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a Synapse system ring group feature where unanswered calls are forwarded to the next available extension in a predefined group of extensions.
Page 190 Back to Contents paging zone: A set of extensions that can be paged as a group. park: A form of hold that allows held calls to be retrieved by a user at any Synapse extension. Park List: The list of parked calls. A user at any Synapse extension can retrieve a parked call from the Park List.
Page 191 Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero). T1: A digital signaling standard to transmit voice and data between devices. trunk: A communications connection between the Synapse system and the telephone company. unsupervised transfer: Occurs when you do not communicate with the transfer recipient when transferring calls.

Synapse SB67035 User Manual

Preface

Overview

Outgoing Calls

Incoming Calls

Call Management

Accessing Items in Lists

Directory

Voicemail

Call Log

Paging

Deskset Settings

Web Interface

Troubleshooting

Appendixes

Appendix A: Soft Keys

Appendix B: Technical Specifications

Appendix C: Maintenance

Appendix D: Important Safety Instructions

Appendix E: GPL License Information

Glossary

Quick Links

Troubleshooting

Need help?

Questions and answers

Summary of Contents for Synapse SB67035