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Table of Contents
Summary of Contents for BWA Merchant Services PC-EFTPOS
- Page 1 PC-EFTPOS Reference Guide Vx810 Version 2.04 August 2011 Page 1 10-Aug-11...
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Page 2: Table Of Contents
General Enquiries Email: support@pceftpos.com.au Introduction The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-EFTPOS include: ... -
Page 3: Using Pc-Eftpos With A Pos
Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. BWA Merchant Services Specific Details ... -
Page 4: Pc-Eftpos Hardware Installation
(To see all your communication ports - Click Windows Start button, Right click on “My Computer”, Select “Manage”, Click on “Device Manager”, Click on „+‟ icon in front of “Ports”) For more information on installing the Verifone Vx810 PIN-Pad, please refer to the “PC-EFTPOS BWA Merchant Services (Verifone Vx810) Installation Guide”... -
Page 5: Pc-Eftpos Software Installation
1. Install Terminal See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website. http://www.pceftpos.com.au/files/releasecd/CurrentReleaseCD/Software/Installer/PC- EFTPOS%20Setup.exe... -
Page 6: Pc-Eftpos Overview
PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally the loop back address (127.0.0.1) or left blank for WinXP machines. -
Page 7: Function Key Menus
Function Key Menus To access the functions, press the F2 key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: (Use F1/F2 to scroll/page-up and F3/F4 to scroll/page-down in multi page menus) Function Number Description PINPad Settings Menu... -
Page 8: System Timeouts
System Timeouts The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface: PINPAD EVENT TIMEOUT 3 seconds PCEFTPOS Client ACK to PIN pad request 3 seconds PCEFTPOS Client ACK to send Host message request 10 seconds PCEFTPOS Client response to display request 10 seconds... -
Page 9: Pc-Eftpos Generated Response Codes
Aside from response-codes T0, Y1 and Y3, all of the response-codes in the table below represent fatal error conditions which have occurred during processing of a PC-EFTPOS ECR/POS to PIN-Pad command on the terminal/PIN-Pad. In each case (aside from response- codes T0, Y1, Y3), the terminal/PIN-Pad will abandon processing of the current transaction and generate a corresponding reversal transaction if required. - Page 10 Page 10 10-Aug-11...
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Page 15: Bwa Merchant Services Generated Response Codes
BWA Merchant Services Generated Response Codes *For assistance with the following codes, contact BWA Merchant Services. Response Description PIN Pad Display Code Approved or completed successfully Approved Declined-refer to card issuer Transaction Declined Please Call Declined-issuer‟s special conditions Transaction Declined... - Page 16 Response Description PIN Pad Display Code Card Error Card acceptor call acquirer security Transaction Declined See Your Bank Allowable PIN retries exceeded Transaction Declined PIN tries exceeded No credit account Transaction Declined Invalid Account Requested function not supported Transaction Declined Invalid Transaction Lost card Transaction Declined...
- Page 17 Response Description PIN Pad Display Code PIN tries exceeded Invalid product codes Transaction Declined See Your Bank Reconcile error Transaction Declined See Your Bank Trace number not found Transaction Declined See Your Bank Batch error Transaction Declined See Your Bank Batch number not found Transaction Declined See Your Bank...
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Page 18: Settlement Receipts And Options
Settlement Receipts and Options Pre-Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Bank totals for credit and Debit Purch $$$$$$$.cc $$$$$$$.cc... - Page 19 Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc DEBIT CARD (chq/sav) Purch $$$$$$$.cc $$$$$$$.cc...
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Page 20: Receipt Layouts
Shift Totals Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 SHIFT TOTALS DD/MM/YY HH:MM 999999 TERMINAL ID ttttttttttt SHIFT TOTAL SUMMARY PURCHASE nnn $$$$$$$.cc Totals calculated by terminal CASH OUT nnn $$$$$$$.cc TIPS $$$$$$$.cc REFUND $$$$$$$.cc $$$$$$$.cc OFFLINE $$$$$$$.cc ------------------------ Receipt Layouts... - Page 21 Debit Card Receipt --------------------------- MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 CUSTOMER COPY TERMINAL ID tttttttt CARD cccccc…ccc Card number ACCT TYPE YYYYYYY Where YYYYYY is either Credit or Debit tttttttt AUD $$$$$$.cc tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount Cccccccc AUD $$$$$$.cc Cash out (only appears if a cash out amount is present)
- Page 22 EMV Financial Transaction Receipt Page 22 10-Aug-11...
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Page 23: Trouble Shooting
Have BWA Merchant Services verify that the terminal ID being used is setup on their system If the TID is correct at BWA Merchant Services, check the EFTSRV settings to ensure the message is being sent to BWA Merchant Services. - Page 24 Communication Problems The most common reason for a P67 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it‟s advised to re-run the installation wizard and answer the questions correctly.
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Page 25: Who To Contact For Help
Diners 1800 331 112 PC-EFTPOS (02) 9998 9800 PC-EFTPOS office hours are Monday to Friday, 8:30am to 10:00pm EST. Sat, Sun and Public holidays (with the exception of Good Friday, Easter Sunday, Anzac Day, Christmas Day and Boxing Day), 10am to 3:00pm Email: support@pceftpos.com.au...