Table of Contents
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Table of Contents
Troubleshooting
Summary of Contents for 4Access Orion IV
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Page 1: Installation Guide
ORION IV Installation Guide... - Page 2 No part of this publication may be copied, distributed, stored, translated, or transmitted, in any form or by any means without the prior written consent of 4Access Communications Company. Orion, 4Access, and the 4Access logos are registered trademark of 4Access Communication. All other trademarks appearing in this guide are the property of their respective holders.
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Page 3: Table Of Contents
Table of Contents Unpack and Check Contents __________________________________________________ 4 Setting up the Printers _______________________________________________________ 4 Loading Paper ____________________________________________________________________ 4 Loading the Void Printer Cartridge ____________________________________________________ 5 Connecting the Terminal _____________________________________________________ 6 Connecting to an Ethernet Network____________________________________________________ 6 Connecting the Phone Line __________________________________________________________ 7 Connecting Additional Equipment ____________________________________________________ 7 Connecting the Power Cord__________________________________________________________ 7 Configuring the Terminal ____________________________________________________ 8... -
Page 4: Unpack And Check Contents
Unpack and Check Contents The Orion terminal is a state of the art transaction terminal for all non-cash payment methods. To start, unpack the unit and inspect for shipping damage. Remove the desiccant pack from the upper paper roll compartment and remove the protective film from the LCD screen. Check that the following items are included: ... -
Page 5: Loading The Void Printer Cartridge
Caution: After heavy use it is recommended you allow 2-3 minutes of cooling before opening the cover. Loading the Void Printer Cartridge The terminal uses an inkjet cartridge to print any message up to seventeen characters long onto each processed check. The default cancellation messages are “ACH PROCESSED” or “VOID VOID VOID”. -
Page 6: Connecting The Terminal
Connecting the Terminal The terminal easily connects to certified peripherals, USB devices, an analog phone line, and an Ethernet network. The back of the unit is equipped with two serial ports (COM1 and COM2), two phone line ports, two USB ports, and an Ethernet network port. The figure below illustrates one common configuration. -
Page 7: Connecting The Phone Line
Connecting the Phone Line The terminal is equipped with an internal modem and is easily connected by phone line using a standard RJ-11 phone cable. This type of cable is included with the terminal. It is also available at most office and computer supply stores. 1. -
Page 8: Configuring The Terminal
Configuring the Terminal Setting the LCD Contrast The LCD brightness and contrast can be adjusted by pressing the following keys at the SAME time: * and Enter: Increase Brightness * and Alpha: Decrease Brightness * and Clear: Increase Contrast * and Back: Decrease Contrast Setting the Date and Time It is important to ensure the correct time and date are set on the terminal prior to its use. -
Page 9: Setting Up A Static Ip Address (Optional)
Configuration Select AM or PM by pressing the appropriate key: Set Date/Time Manually 1. AM Current AM/PM: 2. PM Date and time are updated and terminal will reboot to save the change. The terminal will then return to the idle screen: Select Transaction Type Setting Up a Static IP Address (OPTIONAL) Press... -
Page 10: Troubleshooting And Maintenance
Troubleshooting and Maintenance The terminal is designed and manufactured for a lifetime of reliable trouble-free operation. Depending on the environment and the condition of the checks being processed interruptions to service can occur. Below are maintenance recommendations and trouble shooting tips. ... -
Page 11: Clearing Check Jams
Optional Optional FIGURE 10 Picture 2: Clean Clearing Check Jams Although designed for extremely reliable check handling, a badly worn check may occasionally become stuck in the scanning path. The check may easily be cleared by pulling the check from the slot in the rear as shown. (FIGURE 11) 1. -
Page 12: Trouble Shooting
Trouble Shooting Observation Action LCD display does not light up. Reseat the power connector into the terminal. Reseat the power cable into the power supply. Reseat the power plug into the wall socket. Safely confirm the wall socket has power by plugging a known-good 110V device into it. -
Page 13: Specifications
Caution: The terminal is designed to operate trouble-free in normal indoor environments. Operating the device in extreme environments (high dust, condensating humidity, precipitation, strong magnet fields, etc) will void any warranty. 1 North LaSalle Street, Suite 2015 Chicago, IL 60602 www.4Access.com Orion Installation Guide...