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UltraTape UltraLabel PRO User Manual

Thermal transfer and direct thermal printer
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UltraLabel PRO
Thermal Transfer and
Direct Thermal Printer
USER'S
MANUAL

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Summary of Contents for UltraTape UltraLabel PRO

  • Page 1 UltraLabel PRO Thermal Transfer and Direct Thermal Printer USER’S MANUAL...

  • Page 2: Table Of Contents

    Contents ................1 OPYRIGHT ECLARATION ....................1 OMPLIANCES 1. Introduction ..................1 2. Getting Started ..................1 2.1 Unpacking and Inspection ............1 2.2 Equipment Checklist ..............1 2.3 Printer Parts ................... 3 3. Setup ....................4 3.1 Setting Up the Printer ..............4 3.2 Loading the Ribbon ...............
  • Page 3 5.1 Cleaning ..................38 6. Troubleshooting ................40 6.1 LED Status ................... 40 6.2 Print Quality ................. 41 7. LED and Button Operation ............... 43 7.1 LED ....................43 7.2 Button Operation ................. 43...

  • Page 4: Copyright Declaration

    Copyright Declaration Information in this subject to change without notice and does not represent a commitment on the part of UltraTape Industries. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed written...
  • Page 5 CAUTION 1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY PARTS AWAY. 2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. 3.

  • Page 6: Introduction

    1. Introduction Thank you for purchasing the UltraLabel PRO Thermal Transfer and Direct Thermal Bar Code Printer. Although the printer takes only a small amount of space, it delivers reliable, superior performance. This printer provides both thermal transfer and direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0 or 5.0 ips, for ULP300GY-N &...
  • Page 7 Dealer option  Peel off module assembly  Guillotine cutter Full cut: Paper thickness: 0.06~ 0.19mm, 500,000 cuts Paper thickness: 0.19mm 200,000 cuts Partial cut: Paper thickness: 0.06~0.12mm, 500,000 cuts Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

  • Page 8: Printer Parts

    2.3 Printer Parts Clear Window Ribbon Access Cover LED Indicator Feed Button Printer Top Cover Top Cover Open Lever Fig. 1 Top front view 1. USB Interface 2. Centronics Interface 3. RS-232C DB-9 Interface 4. Power Jack 5. Power Switch Rear Paper Guide Fig.

  • Page 9: Setup

    3. Setup 3.1 Setting Up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the Centronics or USB cable. 4. Plug the power cord into the power supply connector at the rear of the printer, and then plug the power cord into a properly grounded receptacle.

  • Page 10: Loading The Ribbon

    3.2 Loading the Ribbon The printer will detect if the ribbon is installed after turning on power on and it will set printing mode to thermal transfer or direct thermal printing mode automatically. If printer does not detect the ribbon, the ribbon take up motor will be turned off. Make sure the printer top cover is engaged properly at both sides prior to powering up the printer.
  • Page 11 Ribbon supply spindle Ribbon Lead Tape Rear Hub Ribbon Rewind Spindle with Paper Core Fig. 5 Ribbon installation (II)

  • Page 12: Loading Label Stock

    3.3 Loading Label Stock 1. Insert a 1” label spindle into a paper roll ( * f your paper core is 1 inch, remove the 1.5” core adapter from the fixed tab. If label width is 4 inch wide, two fixing tabs are not required.
  • Page 13 both hands to close the cover gently. Close the printer cover slowly and make sure the cover latches securely. Note: Make sure hands are not placed between printer top cover and lower cover when close the top cover. 1. Do not free fall the top cover. Failure to securely close and lock the cover will result in poor print quality.

  • Page 14: External Label Roll Mount Installation (Option)

    3.4 External Label Roll Mount Installation (Option) 1. Attach an external paper roll mount on the bottom of the printer. Fig. 9 Attach the external roll mount to the printer 2. Open the printer top cover by releasing the top cover open levers. The top cover support will hold the printer top cover.
  • Page 15 then push down the top cover gently. Rear Paper Guide Top Cover Support Paper Guide Platen Fig. 11 External roll mount label installation (II)

  • Page 16: Peel-Off Module Installation (Option)

    3.5 Peel-off Module Installation (Option) 1. Open the top cover and remove the front panel from the printer. Front Panel Fig. 12 Remove the front panel 2. Open the top cover and hold it and push down and push backward the top cover support then push backward the top cover.
  • Page 17 5. Hold the lower cover to lift up the top cover open levers to separate the lower inner cover and the lower cover. 6. Arrange the cable through the bezel. Connect the peel-off panel cable to the 5-pin socket on printer PCB. 5-pin Socket Peel-off panel Cable...
  • Page 18 into places. Lower Inner Cover Roller Lower Cover Tenon Mortise Fig. 16 Peel-off panel installation (I) 8. Arrange the lower inner cover back to the lower cover. Peel-off panel Roller Fig. 17 Peel-off panel installation (II) Lift up the peel-off panel to the lower cover to close it. 10.

  • Page 19: Loading The Paper In Peel-Off Mode

    3.5.1 Loading the Paper in Peel-off Mode 1. Insert a 1” label spindle into a paper roll. 2. Open the printer top cover by pulling the top cover open levers. The top cover support will hold the printer top cover. Peel-off panel Backing paper Top Cover Open Lever...
  • Page 20 6. Lead the paper through the backing paper opening, beneath the roller, and tear off one piece of the label. 7. Adjust the paper guide by removing left or right to fit the paper width. Top Cover Top Cover Support Roller Peel-off panel Fig.

  • Page 21: Cutter Module Installation (Option)

    3.6 Cutter Module Installation (Option) 1. Pull the top cover open levers to open the top cover. 2. Remove the front panel from the lower cover. Lower Cover Fig. 22 Pull the lever to open the cover 3. Open the top cover and hold it and push down and push backward the top cover support then push backward the top cover.
  • Page 22 5. Place the printer upside down and unscrew the two screws of the hinge holder on the lower cover. 6. Unscrew the screw of the memory card cover and remove the memory card cover. Plug in the cutter driver IC at U14(TTP-245/343) / U30(TTP-245 Plus/343 Plus/247/345) socket on the main board.
  • Page 23 Cutter Niche Fig. 26 Cutter module installation 11. Use a screwdriver to screw whole screws on the lower inner cover and the lower cover. 12. Close the top cover by arranging the top cover support back to the flute and push it forward then close the cover slowly.

  • Page 24: Loading Label In Cutter Mode

    3.6.1 Loading Label in Cutter Mode 1. Insert a 1” label spindle into a paper roll. 2. Open the printer top. 3. Install a paper roll on the paper roll mount. 4. Feed the paper, printing side face up, through the paper guide and pass over the platen.

  • Page 25: Instructions To Top Cover Operation

    3.7 Instructions to Top Cover Operation Please take care when opening or closing the printer’s top cover by carefully following these instructions. To Open: 1. When facing the front of the printer pull the cover release levers on both sides of printer towards you.
  • Page 26 Fig. 2 Top cover is fully open and ready to close Fig. 3 Use both hands to close the top cover 5. Do not force the cover! If you are not sure if top cover is fixed at stop position, please do not push top cover to close it or the top cover will be damaged.

  • Page 27: Diagnostic Tool

    3.8 Diagnostic Tool The Diagnostic Utility is a toolbox that allows users to explore the printer’s settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

  • Page 28: Printer Function (Calibrate Sensor, Ethernet Setup, Rtc Setup

    3.8.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Setup Calibrate Sensor...

  • Page 29: Setting Ethernet By Diagnostic Utility (Option)

    3.9 Setting Ethernet by Diagnostic Utility (Option) The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.

  • Page 30: Using Rs-232 Interface To Setup Ethernet Interface

    3.9.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4.

  • Page 31: Using Ethernet Interface To Setup Ethernet Interface

    3.9.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4.
  • Page 32 The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name”...

  • Page 33: Install Memory Card

    3.10 Install Memory Card Turn the printer upside down. Remove the screw that fixes the memory card cover. Screw Memory Card Cover Plug in the memory card on main board. ULP300GY-N & ULP300GY-S Close the memory card cover. * Recommended SD card specification. SD card spec SD card capacity Approved SD card manufacturer...
  • Page 34 V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB...

  • Page 35: Power On Utilities

    4. Power on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: Ribbon sensor calibration and Gap or black mark sensor calibration Gap/black mark sensor calibration；Self-test and dump mode Printer initialization Set black mark sensor as media sensor and calibrate the black mark sensor...

  • Page 36: Gap/Black Mark Calibration, Self-Test And Dump Mode

    4.2 Gap/Black Mark Calibration, Self-test and Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) on label and then enter the dump mode. calibrate gap or black mark sensor, depends on the sensor setting in the last print job.
  • Page 37 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Print head check pattern Model name and F/W version Printed mileage (meter) Firmware checksum...
  • Page 38 Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor intension Code page Country code ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note: ®...

  • Page 39: Dump Mode

    Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 40: Printer Initialization

    4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2.

  • Page 41: Set Black Mark Sensor

    4.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during the 5 blinks).
  • Page 42 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid green.  The LED color will be changed as following: Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks) ...

  • Page 43: Maintenance

    5. Maintenance 5.1 Cleaning This session presents the clean tools and methods to maintain your printer. Please use one of following material to clean the printer.  Cotton swab (Head cleaner pen)  Lint-free cloth  Vacuum / Blower brush ...
  • Page 44 cloth Brush or vacuum As needed Interior Note:  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.

  • Page 45: Troubleshooting

    6. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. 6.1 LED Status This section lists the common problems that according to the LED status and other problems you may encounter when operating the printer.

  • Page 46: Print Quality

    Note: Printer status can be easily shown on the Diagnostic Tool. For more information about the Diagnostic Tool, please refer to the instruction in the software CD disk. 6.2 Print Quality Problem Possible Cause Recovery Procedure Check if interface cable is well Re-connect cable to interface.
  • Page 47 Check if supply is loaded Reload the supply. correctly. Change the ribbon or label Ribbon and media are combination. incompatible. Clean the print head. Check if dust or adhesives are accumulated on the print head. Adjust the print density and print Check if print density is set speed.

  • Page 48: Led And Button Operation

    7. LED and Button Operation 7.1 LED LED Color Description Green/ Solid This illuminates that the power is on and the device is ready to use. Green/ Flash This illuminates that the system is downloading data from PC to memory and the printer is paused. Amber This illuminates that the system is clearing data from printer.
  • Page 49 Gap/Black Mark 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. Sensor Calibratio, Label Length 3. Release the button when LED becomes amber and Measurement, blinking. (Any amber will do during the 5 blinks). ...
  • Page 50 Set Gap Sensor as 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. Media Sensor and Calibrate the Gap 3. Release the button when LED turns red/amber after 5 Sensor green/amber blinks. (Any red/amber will do during the 5 blinks).
  • Page 51 NOTES:...
  • Page 52 9770 SW Wilsonville Rd. Wilsonville, OR, 97070 503-427-2880 www.cleanrootape.com 11-2013...

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